Kiddi Caru Hengrove, Bristol, a GrandirUK Day Nursery

My son has been attending this setting for the past two years. He absolutely loves it and is always talking about his friends, the staff and what they’ve been doing. As a parent, I’ve been incredibly impressed with the management and the rest of the team. All of the children seem happy and content and they are exceptionally caring towards the children. I’ve asked their advice on several occasions and they’ve gone out of their way to help. I know we will both be very sad when the time comes to move up to primary school.

My child loves attending this nursery and runs off happily each time she goes. The staff are friendly and welcoming and always on hand to answer any questions. I’ve only given four stars as the app seems very hit-and-miss. Sometimes I receive lots of updates then it seems nothing apart from lunch for a week or two. Would love to see more pictures and videos of the time my child is there.

The staff at the nursery are lovely everyone is so friendly and always willing to help with anything needed.

My son enjoys attending the nursery. The staff are excellent, really friendly and caring. I can’t be any happier thanks to the hard-working staff. Thank you Mama Bears Hengrove for looking after my son, will recommend it.

Our son has been with the nursery since January 2023. It is still early days into our experience however, our son enjoys going and we can already see things he is learning. The staff seem friendly enough and our son is very fond of them all. The app is a great tool to see what they have been up to. I appreciate there are a lot of children to care for but would be nice to see this updated more often.

I have 2 children at the nursery and they are very happy there! The staff are absolutely lovely and really care about the children. I know the nursery have had issues with staffing and they have done a great job recently of covering so that the two rooms can remain open. They have recently started going back on trips out and about and looking forward to more of those. The garden overlooks a busy road which is a shame but obviously not a fault of the nursery! The manager is fab and knows all of the children really well.

The manager and the team here are brilliant. Very friendly and inviting. My son absolutely loves it here. His speech has come on brilliantly since attending and he has become very outgoing and eager to experience new things along with being very confident in every aspect of life. The only thing I would say could be improved on is the child portal where parents can see what their child has done during the day activity-wise and meals etc. Only meals and nappy changes are logged nothing else so it would be welcomed massively if it could be updated with pictures, descriptions etc of what they have done during the day once a week or something along those lines. As I would love to know in more detail what he has been doing/learning. But other than that, lovely place for my son and would highly recommend it to others.

Thank you to everyone at Mama Bears for making my son and myself feel so comfortable, we don’t know what we’d do without you.

Would highly recommend this nursery to anyone. All the staff are lovely and do their jobs with such high standards. My child absolutely loves going to nursery and has the best time there. If he had his own way he would quite happily stay there instead of moving up to reception at a new school.

The homemade food is also a hit with my daughter who is otherwise a very fussy eater, but she eats most of what she's given at nursery. Look forward to enrolling my 7-week-old when the time comes.

It's very frustrating that the nursery cannot put together trips that accommodate every child that attends.

My child's keyworker who we got on really well with left the setting and it wasn't until someone else was brought in to replace her that we were told that she had actually left and this was nearly 2 months after. We only found out through social media that this was the case.

The parent zone app is very rarely fully completed on a daily basis and when it is completed it is not all correct.

The care that my child receives from the girls in the school is brilliant and I cannot fault them for how they look after her daily. She always leaves nursery happy and confident and I am happy and confident knowing she gets the best care. But the general running of the nursery isn't great.

My daughter has been going to the nursey for the past year and a half. I am happy with the service and the facilities within the setting. The staff are friendly and approachable. Always respond positively to any enquiries.

My son has been attending Mama Bear's Hengrove since he was just 11 months old, he is now 4. He has developed from a shy toddler who wouldn’t leave my side, to a thriving child with all the skills and confidence needed for starting school thanks to the team at Mama Bear's. He always has a lovely day, participates in plenty of different activities and enjoys nice food. He absolutely loves all the staff there and has made some lovely friends. Even in difficult times over the past year the team have always tried their best to keep a bit of normality for the children. Many thanks Mama Bear's Hengrove!

My daughter has only been there a few months but the growth of her talking and social skills have been amazing! She loves going and all of the girls there are doing an amazing job! I'm really glad I chose this Mama Bear's for her to attend. Even with the hardest times of the pandemic, and being a keyworker myself, the girls have always been so helpful, caring and professional.

Both of my children have attended Mama Bears from 9-months-old, and both have thrived. My son is now four and due to start school in September, and I feel that this nursery has given him a really good grounding so that he is prepared and ready to start. My son always comes out happy and smiling, and staff really work hard to make sure that he, and all the children, are happy and settled. He can play games/do artwork, which he is interested in, and learns through play at the same time. I like that I am kept updated about what he has eaten via the app, and also receive frequent updates about activities my son has taken part in.

I am grateful to all the Wells Road Hengrove staff for doing their best to look after my child during this difficult time as I had to work as an NHS staff. My baby girl always looked forward to going to nursery, or should I say, she’s always looking forward to going in and enjoys all the staff company. I would like to say a big thank you to you all, you're doing a great job

Excellent staff who really care for our child. Complete a range of activities with him even though he is under 2. He started just after his first birthday and he has really progressed into a happy, kind, playful little boy thanks to the lovely staff at Mama Bear's in Hengrove.

I have had issues with understanding my incorrect payments. I have emailed and called the finance team and had no response.

My daughter has been at Mama Bear's for a year and a half and I cannot fault the care and support they have shown her and myself. My daughter has thrived since being there and she loves all the staff like they are her friends. She always leaves nursery happy and confident and I am happy and confident knowing she gets the best care. Thank you for all you do.

A really great setting which my son loves attending.