Treetops (St Neots)

I am astonished to read these reviews, and cannot help but doubt some of them. For readers who aren't aware (because this nursery continues to use their historic 'good' rating online), this setting was rated 'requires improvement' in late 2016, with serious concerns raised around child safety and learning. As another reviewer notes, this is largely due to systemic failures of the nursery management and a 'revolving door' staffing policy. My eldest daughter started in the nursery aged 14months, and will be moving up to school this September; we are counting down the days until she leaves. My youngest attended for just a few weeks until we could secure her a place elsewhere. In fairness, I should note that my daughter had an excellent first key worker at the nursery, and the facilities are very good. However, they are let down by the lack of management, chronic understaffing, poor attitude/limited experience of existing staff and the failure to observe, support or control older children.

My 2 children have attended Treetops Day Nursery - (St Neots) since they were 9 months old and have both really enjoyed their time there. My son was a little shy when he first started but has developed really well and is so much more confident and interacts well with others, their development is a credit to Treetops. I also think the actual care is excellent and as a working mum, this is the most important part for me, knowing when I have to dash off in the morning that the staff are really looking after them well. It's a big decision deciding on a nursery when you go back to work, but it was the right decision for me and would recommend treetops to others, having looked at a few in St Neots. It is a larger nursery but I think the benefit is the flexibility if you need to add some extra hours for example and the garden after the renovation is excellent.

My son started in the early part of 2016. At the time he started, the management was changing and I had a few concerns on approaching the new manager. When she started, she assured me things would improve, although during all of this my son has always been happy there. With the new manager and fab new staff, the nursery has turned around with its general look activities and resources. Both me and my son couldn't be happier with the nursery. Well done!!!

Having been a customer of Treetops Day Nursery - (St Neots) for just over three years, I have experienced ups and downs in the levels of service offered by the nursery. In part, that seems to have been caused by a turnover of managers within short periods of time. This seems to have changed with appointment of the new manager and the standards seem to be improving with a good level of organisation. Overall, the key aspects of the nursery are the staff who look after the children. I have known some who have been there from the beginning and they really know their work and the manner of how to interact with the children.

Staff working in the Hippo Room are fantastic. They have really helped my son settle in. They are great with him. The new manager is also very welcoming and has made some positive changes and improvements.

My daughter is almost 3 & has been at Treetops Day Nursery, St Neots since she was 6 months old, during her time there I have been nothing but impressed at the level of care she has received. The nursery has wonderful facilities & the staff really do care about all the children.
During my daughter's time at the nursery, she has progressed to the different rooms & each time the staff have made the transition very easy & natural for both myself & my daughter.
As a full time working mum, leaving my daughter is not something I take lightly however I feel totally at ease that she is happy & loved at this nursery. My daughter tells me every day when I pick her up 'what a lovely day' she has had & talks about the care staff continually e.g. they are her best friends, she can't wait to see them etc etc.
This nursery is a credit to the Treetops family & would recommend it wholeheartedly.

Absolutely brilliant. Staff, especially management, so helpful with all of my transition returning to work after 2 years off. Helpful with all paperwork and with helping my daughter settling in, (my son has been there nearly 3 years) couldn't fault them! Thank you!

The staff and manager have been warm, friendly and reassuring throughout my daughters settling in period. I have been made to feel like I can ring at any time and that nothing is too much trouble. The staff in the baby room seem to genuinely care for the young people they look after and I am happy with both my daughter' keyworker and the room leader. The manager seems to be hands on and not always in the office which I feel is important too! Very happy parent! :)

Treetops Day Nursery is a really lovely and very special nursery. It is a place where parents feel welcome and are reassured about leaving their children there. I have a very shy 11-month-old little boy who has flourished during the short time he has been there. The daily reports allow me to see what he has done throughout the day and the verbal feedback ensures I am aware of how he is developing/interacting. The care and attention given to my son from all staff under the leadership and guidance of the manager have been overwhelming and exemplary. They are very efficient and clearly very interested in my son's development! Thank you! This is an outstanding nursery! (From a mummy in the education sector).

I am extremely pleased with the Treetops in St Neots. I had a really rough time finding a nursery that would suit me and my sons needs and finding it nearly impossible settling him into a nursery as he didn't seem to settle in any. I tried Treetops, best choice ever, staff are excellent They worked with me very well, understood me from the start and helped so much with separation problems as my child was very attached and did not like to leave me.
After a couple days, tears had stopped my little one was in a very good routine and I felt very happy leaving him in a comforting Caring nursery. I cannot thank the staff enough I would highly rate this nursery to anyone.