Treetops (St Neots)

4 Marlborough Road, Colmworth Business Park, Gt North Road, Eaton Socon, St Neots PE19 8YP

Treetops Nursery St Neots is registered with Ofsted to welcome up to ninety-three children, being well-located within the local community to support the busy lives of parents while ensuring their child receives a sound early years education.

The nursery is a homely and spacious setting, with an outdoor play area and a wide range of play resources that allow children to express themselves and interact, while allowing staff to undertake focused activities to improve literacy and numeracy, amongst other learning goals.

Group: Treetops Nurseries Ltd

Person in charge: Mandy Davies (Nursery Manager)

Local Authority / Social Services: Cambridgeshire County Council

Number of Staff: 26

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 93

Age Range: from 0 years 2 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays

Directions:

Easy Access to A1 and A14 and excellent links to London and Peterborough from local train station

Parking:

Parking directly in front of nursery and disabled parking and access for wheel chair users.

Overview

The Review Score of 9 (maximum of 10) for Treetops (St Neots) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Treetops (St Neots) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.481 for Treetops (St Neots) is calculated as follows: ( (149 Excellents x 5) + (66 Goods x 4) + (13 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 237 Ratings = 4.481

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.538 Points relating to the number of positive Reviews for Treetops (St Neots) is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18.6 positive Reviews (93 registered maximum number of service users ÷ 5). 10 Reviews ÷ 18.6 Target = 0.538

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 Treetops (St Neots) has a Review Score of 9 (9.019)

Average Ratings

  • Excellent
    11
  • Good
    7
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Treetops (St Neots)?

  • Extremely LIKELY
    16
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Treetops (St Neots)

  • Mother of Child
    16
  • Father of Child
    4

In the year my son has attended Treetops there has been a vast improvement and this has been mainly due to the change in management. My son has been through three rooms and in all, I cannot complain about the care given and the improvement in my son's learning.

I have to say the majority of staff I have encountered and of course my son's feedback has been fantastic.

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   4.3 out of 5

My son has attended Treetops for the past 6 months and we have been delighted with the care and support. Staff are helpful, caring, supportive and approachable, and our son seems very happy and settled.

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   5 out of 5

My boy absolutely loves coming to nursery, he enjoys playing with all the different toys and doing all the different activities. He has no problem with me dropping him off as the staff are always so lovely and welcoming. They always tell me what he's been doing that day and what he's been eating. I would definitely recommend Treetops to friends and family.

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   5 out of 5

My son loves coming to school every day and I can highly recommend Treetops (St Neots). Lovely staff, always very welcoming and make you feel comfortable about leaving your child. My son has been attending since he was 20 months old and has come on so well. He is definitely ready for big school in September thanks to all he has learnt here.

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   4.3 out of 5

A very welcoming environment. My daughter has always enjoyed coming into nursery, always looks forward to coming each day and comes home learning something new every day. Very friendly and welcoming staff.

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   4.3 out of 5

Very friendly nursery, dedicated staff. My daughter enjoys nursery for the two days she attends and the key workers are very helpful

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   4.3 out of 5

Treetops has been fantastic for the last few months that our son has been attending. The staff are friendly, helpful, and attentive, and have already built up a fantastic rapport with our son. They take great care to keep us well informed about his care and his activities, and we could not be happier.

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   4.7 out of 5

I'm leaving a review because I'm so sad to be leaving the nursery. We are moving house and if we could take Treetops (part of the Busy Bees group) and its staff with us we would. Our son settled so quickly and talks about the staff all the time. They play with the children in an educational, but loving way. The facilities are excellent and I can't think of a single thing I would fault them on. The manager and the team are thoughtful, helpful, efficient and caring.

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   4.9 out of 5

Overall really happy with the nursery. Staff are always friendly and always very helpful. Pleased with daughters development.

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   4.4 out of 5

Since relocating from Wales with my 3-year-old daughter, Treetops have made the transition to changing nurseries very easy. They have worked on continuing her development with lots of daily activities. She loves the garden and staff are very friendly. The Key workers take time with each child to make a development portfolio to ensure they are reaching their developmental milestones.

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   4.9 out of 5

I am astonished to read these reviews, and cannot help but doubt some of them. For readers who aren't aware (because this nursery continues to use their historic 'good' rating online), this setting was rated 'requires improvement' in late 2016, with serious concerns raised around child safety and learning. As another reviewer notes, this is largely due to systemic failures of the nursery management and a 'revolving door' staffing policy. My eldest daughter started in the nursery aged 14months, and will be moving up to school this September; we are counting down the days until she leaves. My youngest attended for just a few weeks until we could secure her a place elsewhere. In fairness, I should note that my daughter had an excellent first key worker at the nursery, and the facilities are very good. However, they are let down by the lack of management, chronic understaffing, poor attitude/limited experience of existing staff and the failure to observe, support or control older children.

How likely would you be to recommend Treetops (St Neots)? Extremely Unlikely

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Average Rating:   2.1 out of 5

My 2 children have attended Treetops Day Nursery - (St Neots) since they were 9 months old and have both really enjoyed their time there. My son was a little shy when he first started but has developed really well and is so much more confident and interacts well with others, their development is a credit to Treetops. I also think the actual care is excellent and as a working mum, this is the most important part for me, knowing when I have to dash off in the morning that the staff are really looking after them well. It's a big decision deciding on a nursery when you go back to work, but it was the right decision for me and would recommend treetops to others, having looked at a few in St Neots. It is a larger nursery but I think the benefit is the flexibility if you need to add some extra hours for example and the garden after the renovation is excellent.

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   4.8 out of 5

My son started in the early part of 2016. At the time he started, the management was changing and I had a few concerns on approaching the new manager. When she started, she assured me things would improve, although during all of this my son has always been happy there. With the new manager and fab new staff, the nursery has turned around with its general look activities and resources. Both me and my son couldn't be happier with the nursery. Well done!!!

How likely would you be to recommend Treetops (St Neots)? Likely

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Average Rating:   4.3 out of 5

Having been a customer of Treetops Day Nursery - (St Neots) for just over three years, I have experienced ups and downs in the levels of service offered by the nursery. In part, that seems to have been caused by a turnover of managers within short periods of time. This seems to have changed with appointment of the new manager and the standards seem to be improving with a good level of organisation. Overall, the key aspects of the nursery are the staff who look after the children. I have known some who have been there from the beginning and they really know their work and the manner of how to interact with the children.

How likely would you be to recommend Treetops (St Neots)? Likely

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Average Rating:   3.1 out of 5

Staff working in the Hippo Room are fantastic. They have really helped my son settle in. They are great with him. The new manager is also very welcoming and has made some positive changes and improvements.

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   5 out of 5

My daughter is almost 3 & has been at Treetops Day Nursery, St Neots since she was 6 months old, during her time there I have been nothing but impressed at the level of care she has received. The nursery has wonderful facilities & the staff really do care about all the children.
During my daughter's time at the nursery, she has progressed to the different rooms & each time the staff have made the transition very easy & natural for both myself & my daughter.
As a full time working mum, leaving my daughter is not something I take lightly however I feel totally at ease that she is happy & loved at this nursery. My daughter tells me every day when I pick her up 'what a lovely day' she has had & talks about the care staff continually e.g. they are her best friends, she can't wait to see them etc etc.
This nursery is a credit to the Treetops family & would recommend it wholeheartedly.

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   5 out of 5

Absolutely brilliant. Staff, especially management, so helpful with all of my transition returning to work after 2 years off. Helpful with all paperwork and with helping my daughter settling in, (my son has been there nearly 3 years) couldn't fault them! Thank you!

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   5 out of 5

The staff and manager have been warm, friendly and reassuring throughout my daughters settling in period. I have been made to feel like I can ring at any time and that nothing is too much trouble. The staff in the baby room seem to genuinely care for the young people they look after and I am happy with both my daughter' keyworker and the room leader. The manager seems to be hands on and not always in the office which I feel is important too! Very happy parent! :)

How likely would you be to recommend Treetops (St Neots)? Likely

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Average Rating:   4.3 out of 5

Treetops Day Nursery is a really lovely and very special nursery. It is a place where parents feel welcome and are reassured about leaving their children there. I have a very shy 11-month-old little boy who has flourished during the short time he has been there. The daily reports allow me to see what he has done throughout the day and the verbal feedback ensures I am aware of how he is developing/interacting. The care and attention given to my son from all staff under the leadership and guidance of the manager have been overwhelming and exemplary. They are very efficient and clearly very interested in my son's development! Thank you! This is an outstanding nursery! (From a mummy in the education sector).

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   5 out of 5

I am extremely pleased with the Treetops in St Neots. I had a really rough time finding a nursery that would suit me and my sons needs and finding it nearly impossible settling him into a nursery as he didn't seem to settle in any. I tried Treetops, best choice ever, staff are excellent They worked with me very well, understood me from the start and helped so much with separation problems as my child was very attached and did not like to leave me.
After a couple days, tears had stopped my little one was in a very good routine and I felt very happy leaving him in a comforting Caring nursery. I cannot thank the staff enough I would highly rate this nursery to anyone.

How likely would you be to recommend Treetops (St Neots)? Extremely Likely

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Average Rating:   5 out of 5

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