Bright Horizons Long Road Day Nursery and Preschool

Robinson Way, Long Road, Cambridge CB2 0SZ

Bright Horizons Long Road Day Nursery and Preschool, Cambridge, Cambridgeshire
Bright Horizons Long Road Day Nursery and Preschool, Cambridge, Cambridgeshire
Bright Horizons Long Road Day Nursery and Preschool, Cambridge, Cambridgeshire

Bright Horizons Long Road Day Nursery and Preschool, in Addenbrooke's, is a highly-rated facility that provides early-years education to pre-school children in a safe and secure environment.

The nursery is one of several in Cambridgeshire owned by Bright Horizons Family Solutions, which has a far-reaching UK portfolio known to be effective in achieving parents' goals and supporting an advantageous learning environment. A professional team of staff looks to strike up partnerships with parents in order to achieve the most rewarding time spent in nursery care and education by their children.

Children benefit from indoor and outdoor activity, supervised at all times by the experienced and passionate staff team at Long Road. They pride themselves on achieving the ‘Good’ rating from Ofsted in November 2013 and striving to encourage learning through the unique Growing Programme and extra activities.

Group: Bright Horizons Family Solutions

Person in charge: Jemma Payne (Manager)

Local Authority / Social Services: Cambridgeshire County Council

Number of Staff: 33

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 152

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1800

When Closed: Bank Holidays

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Bright Horizons Long Road Day Nursery and Preschool has a Review Score of 9 (8.987)

The Review Score of 9 (maximum of 10) for Bright Horizons Long Road Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Long Road Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.691 for Bright Horizons Long Road Day Nursery and Preschool is calculated as follows: ( (193 Excellents x 5) + (79 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 275 Ratings = 4.691

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.296 Points relating to the number of positive Reviews for Bright Horizons Long Road Day Nursery and Preschool is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 30.4 positive Reviews (152 registered maximum number of service users ÷ 5). 9 Reviews ÷ 30.4 Target = 0.296

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Long Road Day Nursery and Preschool?

  • Extremely LIKELY
    22
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Long Road Day Nursery and Preschool

  • Mother of Child
    18
  • Father of Child
    4
  • Grandmother of Child
    1

I’ve been a user of this nursery for 7 years, for both my sons and my youngest is still there.

Cannot recommend it enough. Management is superb and deals with everything quickly and professionally. I feel complete trust leaving my children with them.

My youngest had lots of allergies and they were always very confident around managing these.

Keep up the good work!

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Satisfactory

My daughter started at Long Road Nursery in June when she was 12 months old. I was initially worried about her starting because she is generally quite wary of new people and it didn't seem to me like she would be very adaptable to the change. However, after the first 1-2 weeks of settling in, she absolutely loved it there. The staff are amazing and she honestly could not be happier. Their kindness and genuine love for the children made it so much easier for me to go back to work. My daughter learns new things every day and her needs are met in every way. When I drop her off, I am always amazed at all the happy smiling children in her room. The management is also very friendly, efficient and supportive. I recommend this nursery to anyone and everyone who asks me!

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Don't Know

We've been extremely impressed with the pre-school facility at this nursery. Our daughter learnt and had fun, and was ready for the start of school. Our younger son equally loves his room, the team are so caring and patient! We couldn't ask for better care!

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

My son has been at the Nursery from ten months old. Throughout his time at the nursery he has received excellent care from the staff in each room. They have supported his development and helped him grow into the confident little boy he is today. He has learnt so much in his time at nursery and has always looked forward to going there, even asking if he is going on days he doesn't attend.

He is more than ready for school, with the help of the fantastic team in the preschool room. He will miss them all but he's definitely ready for the next stage of his education.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Our daughter has been at Long Road for 3.5years and throughout this time she has had tremendous care, support and education from the team in each room.
They have catered for her every need and through her time at nursery, she has grown in confidence and seems to have learnt so much, whilst enjoying her time there.
I would recommend the nursery without hesitation and I know we will miss them when she moves onto school but we also know she is really for this next step thanks to their careful preparation.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

I always think it involves enormous trust to leave a child to any form of childcare. After 5x settling in sessions in Room 2 and 5 weeks full-time nursery experience, I am truly satisfied and pleased about my initial decision. Nothing is more important that seeing my little one jump into her key person every morning when I drop off, also seeing her smiling while picking up.

Compliments
1 - Easy and effective communication with room staff and manager. Nice and warm.
2 - Big compliments to the room leader of Room 2, also my little one's key person. Great job. Lots of loving cuddles when needed.
3 - Food variety and nutrition balance.
4 - Safety facilities.

Can be better
1 - Continuity: children can be less well kept when room leader/key person is away. Better handover? Maintain 1:3 ratio.
2 - More activities as my little one absolutely loves and enjoys them!

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Satisfactory

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

The staff are great and the facilities are very good and clean. Has a great outdoor space which is ideal for our little ones to be outside when the sun is shining. Thanks for taking so much care of our daughter!

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Excellent

As parents of three children under the age of five, we have been using the nursery for 5 years having just enrolled our 4 months old baby. The nursery has over the years gone from strength to strength. The purpose-built facilities have been impressive from day one and they are constantly renewing and improving having just completed a major overhaul. We have experienced all rooms, from babies to pre-school. All rooms are excellently run with caring and understanding staff and equipped appropriately with age appropriate facilities and activities.
We cannot rate this nursery highly enough. We have had over the years, issues and concerns, as our children grew and their needs changed and these have always been dealt appropriately, efficiently and exceeding expectations.
We have always felt that our girls were understood, cared and loved and as parents that is priceless. The staff is well supported and in return offer a superb standard of care. We wish they would also run primary schools!

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We have 2 children (3.5 yo and 18 mo) enrolled at BH Long road. We are extremely happy - the management, support staff, care staff, catering staff, cleaning, everyone. There is always great service and friendly smiles.

My 3.5 yo often asks if we are going to school, on weekends (and during the Christmas break) because she loves it so much! She will miss it when she moves onto Reception class.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

I have now had three children pass through Long Road nursery. My elder two are now both at school, but my third is almost 2 and is very happy at Long Road. The staff are always very friendly and welcoming. The Manager runs a tight ship, but one where the staff always seem to be smiling and happy: exactly the kind of environment that I feel comfortable for my child to be in. The food is good, the facilities excellent and all my children have gone from strength to strength there.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Fabulous building and facilities and loving staff.

The smile on my son's face at the start and end of each day is a testament to the handwork and dedication of everyone at Kidsunlimited Long Road.

Thoroughly recommend.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Good

I have been very impressed by the standard of the nursery, particularly the commitment and dedication of the staff. My child has developed well and feels very comfortable with the people who are looking after her. At the end of her first year, we were shown a report of her progress which was filled with daily observational notes by her keyworker and a scrapbook compiling some of the highlights during the year. I could not help but notice how attentive the staff are to my child's needs and progress. For a moment I thought it was a secondary school report!

As for the facilities and general resources, I personally think it is one of the better ones in the area, if not the best. It is clean, well organised and has plenty of equipment lying around.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

We couldn't be happier with long road nursery. They have been excellent at settling in my children. Nothing seems to much trouble. The staff are friendly and seem to really get to know the children. We would highly recommend this nursery to anyone.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My daughter loves going to nursery, she adores all the staff within her room and has come on so much since attending. Before she started the nursery she was unable to speak and in a short amount of time she is now speaking like most of the children her age.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

My granddaughter attended the nursery over the summer period as she had started school and it's hard to get childcare in the summer. It made it so easy for us to have the opening hours from 7am until 6pm if needed.
The staff are very caring and always making an effort to keep her fully occupied. She comes home talking about their very own Olympics and having a gold medal for their achievements. Very good nursery and she has also told me that our home food needs to be like nursery.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Our two sons attend Long Road Nursery and we are very happy with the care they receive and would definitely recommend this nursery to others.

All staff are friendly and supportive, our boys are happy, do a wide variety of activities and have developed good social skills. The facilities are great and new play equipment seems to appear regularly. The new book library is a lovely addition. Food is balanced and fresh, and there is lots of outside play time. Parent feedback is listened to and acted upon. And we really appreciate the sensible and practical attitude to inevitable childhood illness - staff do give medicine when needed and exclusion periods are sensible.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Outstanding children care.

My son is always very happy to go there. They help children to become sociable and to develop their own skills with self confidence.

Outstanding food.

All staff is always available to give us advice and support.
We feel very like to have our son on such safe and inspiring environment.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

The staff at Long Road are very attentive to my 18 month old son's needs. I cannot praise his key worker enough, feel lucky to have her looking after him. He settled in very quickly and enjoys all of his days there. There are a wide range of toys to play with and also guided activities to do.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Satisfactory

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

I love this nursery, staff are amazing and facilities are outstanding.
My daughter is always happy to go to nursery, and that says it all.
She is also learning so much, I am impressed.
I would definitely recommend this nursery.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I think that the nursery is well organized and I am always surprised by how much my daughter picks up at the nursery. At the nursery they started with the growing readers and growing mathematician programs and since they have started this I have seen an enormous step forward in my Daughter. The other day she wrote a few words and my daughter copied them, she came to show it to me and said mummy I think you will be so proud of me, and indeed I was, I was amazed by how good it was.

My daughter really seems to love it at the nursery.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Good

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

My daughter has been in the nursery since she was around 2 years old and she is so happy.
All staff is wonderful and make sure children are happy and safe. The manager is outstanding.
Facilities are very good and food as well.
I will definitely recommend this nursery to everyone, and I feel very lucky that my daughter is part of this nursery.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

KU Long Road has been a fantastic nursery for our son. He only attends a day a week and they did not hesitate to take extra care to help him settle in. They are fantastic when it comes to dealing with issues in their care. I am always kept informed and they will always do their best to manage illnesses with care (i.e. natural cooling down before they call to ask if they can administer calpol, advising of illnesses going around) and take ownership of the care - as opposed to many friends who get called at the sight of a sniffle. Each unit has their own room and garden space that they are free to roam. Shoes are not allowed in the 'baby' room but are in all other rooms - which is practical for toddlers running in and out. They have a strict policy in regards to allergies and meal times.
The staff are all friendly and always know the parents associated with each child. We haven't had much exposure to an ongoing curriculum but I get a weekly email with the menu and the activities.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

I am very happy with the service that this nursery provides. The management team are efficient and always happy to help. The nursery staff are very caring and always have time to listen to the parents. They also form excellent relationships with the children they care for. My little boy enjoys nursery very much.

How likely would you be to recommend Bright Horizons Long Road Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Good

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Awards / Recognitions

March 2017

Job Vacancies

Staff Profiles

Jemma

Jemma Payne

Job Title: Nursery Manager

Joined: 2009

Description:

I started in 2009 as a Bunnybrookes Nursery Manager, our sister nursery based in Addenbrookes Hospital. I moved to Long Road in July 2011. I have Level 3 NVQ in Child Care and I am the Designated Child Protection Officers and Paediatric First Aider.