Treetops (Epsom)

12 The Parade, Epsom KT18 5DH

Treetops Nursery - (Epsom) focuses on a strong partnership with parents and other outside agencies, as part of an on-going commitment to high early years standards. A versatile service is maintained through driving continuous improvements, self-evaluation and a full and robust vetted recruitment programme.

Group: Treetops Nurseries Ltd

Person in charge: Rachel Watts (Manager)

Local Authority / Social Services: Surrey County Council

Number of Staff: 15

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 71

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & Christmas

Overview

The Review Score of 8.8 (maximum of 10) for Treetops (Epsom) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Treetops (Epsom) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.781 for Treetops (Epsom) is calculated as follows: ( (173 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 215 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.032 Points relating to the number of positive Reviews for Treetops (Epsom) is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 4 Reviews ÷ 14.2 Target = 0.282

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Treetops (Epsom) has a Review Score of 8.8 (8.813)

Average Ratings

  • Excellent
    16
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Treetops (Epsom)?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Treetops (Epsom)

  • Mother of Child
    16
  • Father of Child
    2

My son started here at 9 months old. I was so nervous but he absolutely loves it. Every morning when we pull up he gets so excited to be back, you cannot ask for more than that. The staff are so friendly and lovely, they take such good care of my little boy. The rooms are bright and new, the activities the children do are brilliant and always different. My child has come along so much in his physical, emotional and verbal development in just 2 months. The children often go outside for fresh air, weather permitting. The facilities are all nice and new and kept clean and bright and colourful too. I have had complete peace of mind leaving my child here and that is priceless for a working mum.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   4.8 out of 5

My son has been very happy at Treetops so far and his enjoyment of life at the nursery is reflected in the speed of his development. The staff in both rooms he has been in have been great and I feel that he is safe and well looked-after. I feel confident that any issues in his development or well-being would be highlighted to me as a priority. There is a good variety of activities provided on a day-to-day basis and they also get the children into the garden on a frequent basis. The menu also appears to be balanced and varied.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   4.9 out of 5

Despite my fears, my daughter settled in very quickly in Treetops and that is a credit to all the staff who work there. They have been brilliant at keeping my daughter busy and engaged every day. We have seen her grow in her social and developmental skills, in the short time she has been here. The daily updates completed by the staff are very welcome at the end of the day by my husband and myself. There is also a good variation in meals during the week.

How likely would you be to recommend Treetops (Epsom)? Likely

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Average Rating:   4.1 out of 5

I am really happy with the care my daughter is receiving at Treetops. All the staff are lovely and my daughter has so much fun being there.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   5 out of 5

Treetops is a lovely nursery and our children (now into their third year) remain happy and settled. The staff are culturally diverse and feature both Men and Women (which I believe is a real plus). The addition of an Early Year specialist in Pre-School is also an added bonus. All staff (particularly Senior Management) are extremely supportive of both the children and their parents and want the best for the children.

As for the environment, resources are plentiful and up to date, the nursery is clean (having been recently renovated) and children have space (particularly in Pre-School and the baby room). Outdoor space is sufficient.

The nursery organises a calendar of fun events for the children such as dress up days, Easter bonnet parades and stay and plays where Parents can attend with their children and engage in fun activities.

Having looked at a great variety of nurseries when we moved into the area, I thoroughly recommend this nursery.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   4.6 out of 5

The staff are always so friendly, genuinely caring for both the children and their family. It is a really nice environment for the children to play and develop. My daughter has recently become a big sister and the staff have been extra supportive to help her transition to this change which we appreciate.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   4.9 out of 5

Fantastic nursery! Our kids have been extremely happy quickly, settled easily, liked - and sometimes adored! - the staff since 2013, one from 12 months, have been through all four rooms. We've always had a good insight into what the kids have been doing, and how their days have been. Handovers are personal, paperwork always completed straight away where required, details about how/what they've eaten, who they've played with, how toileting has gone are available daily (staff check with each other where they aren't aware themselves).
Activities are planned and varied, the detail captured in learning journeys, available for parent consultations or whenever you ask. The Early Years teacher in Pre-School is an enormous asset - my daughter was more than ready for school and the pressure is taken off parents to do so many things. Management has been AMAZING with managing invoices and childcare vouchers, understanding concerns and facilitating changes to routine or additional days during school holidays.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent nursery, both my children have been extremely happy with their Treetops experience.
My older child had a relatively good understanding of phonics etc prior to starting school, however, the new classroom teacher in pre-school is amazing and my 3-year-old is in the same position now as when my older one had started reception.
All staff are excellent.
Communication is fantastic from room staff and management.
Lots of activities for the children, during the day and additional extra stay and play activities.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   4.9 out of 5

Treetops Epsom is a wonderful nursery. My son has been there since 11 months and has recently moved into the Hippos class when he turned 2. They staff are incredibly fun and caring and he has progressed a huge amount in the last few months (socially and speech in particular). They make parents feel welcome and involved. Would highly recommend to any parent look for nursery care.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   4.9 out of 5

We're very happy with the nursery. My son has been attending Treetops Nursery since he was 9 months old and he is so happy there. It so hard to leave him, but I know that he is been taken care of. He is now almost three and has learned so much and made many friends.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   4.8 out of 5

Treetops Nursery - (Epsom) is a great place.

It has a homely and welcoming feel. The staff are friendly, enthusiastic and clearly care about the children they look after.

Every day the children get involved with a whole range of activities, which means they thoroughly enjoy themselves. The pre-school room has a qualified teacher so from age 3 the children start to learn in the classroom, this is great preparation for school.

We have felt like both of our children have been well looked after, which is comforting when we have to leave them for such a long time on the days I am at work.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   4.7 out of 5

I highly recommend this nursery. The staff in my child's room are excellent; very enthusiastic and genuinely care about the kids, helping them to become more confident and independent whilst having lots of fun. The garden area is really impressive and has a covered area so the children can play outdoors whatever the weather. Overall a very well run nursery with great facilities and fantastic staff.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   5 out of 5

Very happy with the nursery facilities and staff. The staff always very attentive and really care for the children. The security is robust and the nursery is clean and tidy. I would certainly recommend the nursery for other children.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   4.6 out of 5

Used this nursery for both my daughter and son over the years. Provides and excellent start in learning and life/social skills resulting in a confident and assertive approach when starting school in advanced of peers. Staff are superb yet very professional and very well trained and supportive of all these in their care. I love and will continue to recommend Treetops and all their staff for excellence and recognition.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   4.9 out of 5

My children have attended Treetops Epsom since January 2014 and I cannot recommend it highly enough to other parents. The baby room is a home-from-home environment while the pre-school develops the children in preparation for the transition to ‘big’ school – offering fun learning and creative play. The nursery offers excellent activities and outside trips and all meals are well-planned and healthy. My biggest praise is reserved for the staff – they are warm, friendly, enthusiastic and completely dedicated to the well-being of the children – listening to individual needs and responding appropriately. Communication is excellent and every effort is made to involve parents in the running of the nursery. I am able to go to work with peace of mind that my youngest daughter is receiving excellent care. Treetops prepared my elder daughter very well for school and she still talks about the staff a year after leaving. In my opinion it is a wonderful nursery.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   5 out of 5

Been meaning to leave a review for a while but I can't praise Treetops Epsom enough. Since my child started in the Summer of last year I have been so impressed with how much the nursery have to offer my child.
The staff go above an beyond to make you feel welcome and everyone knows my daughters name when she arrives in the morning which is lovely. The Manager and Deputy are friendly and approachable and it is lovely to hear them speak so proudly of their team. That was one of the reasons I chose this nursey as it is clear the team work well together as the atmosphere is warm and positive. It's reassuring to hear how many long standing staff they have too as alot of the other nurseries I saw had quite a high staff turnover. I particularly enjoyed the Storybook stay and play and the Winter Fayre and it was clear the staff put alot of effort into making this a fun event for the children. My daughter has just moved up to Hippos and the refurbishment works are fantastic...much better use of space! I feel I am kept well informed of what goes on in the nursery via text messages, emails and newsletters. Can completely see why they are outstanding.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   5 out of 5

Sonia Harvey, Events & PR Manager at Treetops (Epsom) responded to this review on 11 Feb 2016:

Many thanks for your review, we are so pleased to hear how happy you are at Treetops. We are so proud of the team and how much effort they put into the care of each of our families.

The nursery has a home from home feel about it which is excellent. Always a warm welcome at the door and this makes leaving little ones a happier process. Quality of handover varies by staff and could be improved or made more consistent across staff. There are certain members of pre school who are fantastic members of the team. They enthuse and encourage whilst teaching and the children clearly benefit enormously from them. The refurbishment is overdue, toilets in pre school have been shabby and in need of thorough cleaning for a while. Doorbell broken. Two areas need continued focus and improvement in my opinion. Staff turnover is high and transition of key workers is disruptive and usually poorly communicated. Also communication generally across the nursery is poor, how about weekly emails, definitely need better comms on illness and infections.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   4.3 out of 5

Excellent nursery with excellent and caring staff. We feel our son is very well looked after and really enjoys going.

How likely would you be to recommend Treetops (Epsom)? Extremely Likely

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Average Rating:   4.8 out of 5

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