Crystal Palace Day Nursery

49 Maberley Road, Upper Norwood, London SE19 2JE
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9.8 56 Reviews
Crystal Palace Day Nursery is committed to providing a nurturing and caring environment for children aged 3 to 24 months. They focus on offering a home-from-home experience, with a well-designed setting and outdoor learning areas, including a forest garden and vegetable patch. Their ‘Good’ Ofsted (October 2024) rating highlights their dedication to high standards of care and education.

The team is made up of long-standing staff, including two SENCo practitioners and several Designated Safeguarding Leads. Families are engaged through the Famly App, receiving regular updates on their child’s progress. With a focus on community and learning at home, they encourage strong bonds between families and the nursery.

Regular outings, sensory activities, and unique initiatives like bilingual story sessions add to their rich learning experience. Their nursery is easily accessible with excellent transport links, making it a top choice for families across London.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in charge

  • Delilah Theocharous (Nursery Manager)

Number of Childcare Staff

  • 9

Total Places for Children

  • 24

Age Range

  • from 0 years 3 months
  • to 2 years 0 months

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays, 1 week at Christmas & 1 week in August

Parking

  • You are able to park on the road outside the nursery there are no parking restrictions

Crystal Palace Day Nursery Reviews (56)

Total of 56, showing 1-20
9.8

Crystal Palace Day Nursery has a Review Score of 9.8 (9.839) out of 10, based on 16 reviews in the last 2 years. Over all time Crystal Palace Day Nursery has 56 reviews.

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Review from Lizzie H (Mother of Child) published on 11 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son goes to Crystal Palace Day Nursery and he loves it. The staff are lovely they really get to know the children and the whole nursery feels safe, loving and friendly. I would recommend to anyone.

Reply from Charlie G, Nursery Support Team at Crystal Palace Day Nursery

Hi, thank you for your review of Crystal Palace Day Nursery. It's wonderful to hear that your little one is loving his time here! Our team is dedicated to ensuring every child is able to thrive in their care and building strong, nurturing relationships is such an important part of that.

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Review from Yulia J (Mother of Child) published on 8 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great nursery, with very attentive and kind carers, healthy and delicious food and lots of opportunities for learning. My daughter runs in and is always happy when I pick her up. There is a lovey garden at the back and children go for walks at the local park.

Reply from Charlie G, Nursery Support Team at Crystal Palace Day Nursery

Thank you for your review of Crystal Palace Day Nursery. It's lovely to read that your little one is so happy to come to nursery each day. The wide variety of activities children enjoy throughout the day are informed by our bespoke education programmes which help them gain important skills whilst having plenty of fun!

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Review from S F (Mother of Child) published on 20 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment my daughter joined the nursery, she has been nurtured and supported in her early years development. My daughter started at 6 months old and I was very nervous with her being so young but I need not have been, due to the excellent care that my daughter received from day 1. She quickly
built a strong relationship with her key worker and was able to form solid bonds with all of the staff, which put my mind at ease.


My daughter has developed beautifully in the time she has been at the nursery. We enjoy the homework we are given by the nursery and most recently, as a family, we have helped our daughter grow her own plant which was potted at the nursery. Seasonal events are always fun, such as the autumn and Christmas parties.


The nursery is very family orientated meaning that you truly get to know the staff looking after your child and the environment is extremely warm and welcoming. My daughter has flourished here and she has been given a great early years foundation.

Reply from Mia Mayes, Marketing Team Lead at Crystal Palace Day Nursery

Thank you for your review of Crystal Palace Day Nursery. It's wonderful to hear how well your daughter settled in from such a young age and how supported you've felt as a family throughout her journey. Our team is passionate about building strong partnerships with families and creating a warm, welcoming environment where every child can grow and feel confident.

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Review from Siobhan B (Mother of Child) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have all been so friendly, accommodating & professional. Communication through the app & in person has been great, making my transition back to work so much easier. The nursery has a homely feel and is always very clean. Our son is enjoying his time there & all the activities they do. We
have noticed a lot of positive development since he started.

Reply from Mia Mayes, Marketing Team Lead at Crystal Palace Day Nursery

Thank you for your review of Crystal Palace Day Nursery. We're so pleased your son is enjoying the activities and that you've seen such positive development since he started. Creating a warm, welcoming, and clean environment is something we take great pride in. Our team is committed to supporting every child's growth with care, consistency, and enthusiasm.

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Review from C C (Mother of Child) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our child has been at the nursery since he turned one in September: the staff were absolutely brilliant with the onboarding process and mindful to his needs and preferences as they changed over time; they encouraged him to explore the various spaces in the nursery at his own pace, developing him into
a confident little dude; and kept a mindful eye as his mobility increased. It's a shame the kids are only allowed to stay until they turn two, but we are grateful this first experience with childcare has been such a positive one!

Reply from Mia Mayes, Marketing Team Lead at Crystal Palace Day Nursery

Thank you for your review of Crystal Palace Day Nursery. We're glad to hear that your child's first experience with childcare has been such a positive one. It's lovely to know that our onboarding process and personalised approach helped him grow into a confident little one. Our team is dedicated to creating a warm, responsive environment where every child can thrive from day one.

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Review from N H (Father of Child) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since our child joined the nursery they have gone from strength to strength in their social well-being, cognitive development and communication. The staff are really caring and knows all the names and needs of the children that attend. They regularly hold events that allow the children to showcase
their work such as painting etc.
Management respond quickly to any questions you may have and are always checking in on how we as parents are doing as well which is a nice touch!
Our child is really happy at the nursery and really grateful for everyone being involved and hands on in these formative years of development.
The staff are experienced, well trained and have their qualifications and details displayed on the wall. Each child is provided with a key worker who works closely with the child and will regularly provide updates on the app on their progress.
Children have lots of opportunities to play and explore which is crucial for development at this stage.

Reply from Robyn Hattingh, Marketing Team Lead at Crystal Palace Day Nursery

Thank you for your review on Crystal Palace Day Nursery. We are so pleased to hear that your child has gone from strength to strength and is enjoying their time with us! We are committed to providing excellent childcare and education. Thank you for your feedback and we hope you continue enjoying watching your child develop and taking part in their exciting journey with them!

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Review from T G (Father of Child) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely nursery with warm, caring staff who know my child well and make sure she is well taken care of. The nursery feels like a family and my child has settled in here so well. I would absolutely recommend this nursery.

Reply from Robyn Hattingh, Marketing Team Lead at Crystal Palace Day Nursery

Thank you for your feedback on Crystal Palace Day Nursery. We are so pleased that your feel like you are leaving your child in safe, caring hands. We are committed to providing excellent care and education to each and every child - we are always so happy while reading reviews like these from our families!

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Review from C H (Mother of Child) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter started at Crystal Palace Day Nursery at approximately 10 months old, settled in quickly, and continues to absolutely love it. The staff are genuinely so caring and loving towards the babies, and they offer a wonderful range of activities including lots of time in the garden when the weather
allows. It feels like a home from home, and no matter who I speak to at pick up, all members of staff have an anecdote for us on what our daughter got up to that day. The photos and app updates are also wonderful to give us a glimpse into nursery life. Our child is excited to arrive in the mornings, and we feel very happy leaving her there.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Thank you for taking the time to leave a review. It's great to read that your little one is so happy and settled here! Our team strives to make the transition to nursery as smooth as possible for both children and their families, supporting and encouraging them to go at their own pace so they can properly develop their confidence. Children enjoy a great variety of fun and engaging activities throughout the nursery day, both inside and outside in the fresh air which is fantastic for their well-being. Maintaining informative, reliable communication with our families helps to keep them up-to-date on their little one's progress.

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Review from D A (Mother of Child) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my daughter has settled in very well! She now recognises the staff and looks forward to her time there. Personally, I find the staff very helpful, friendly, and accommodating, and feel like they have my daughter's interests, safety, and well-being at the top of their minds. The food is always
great lots of choice and nutritious! My only bit of feedback would be a few occasions the app wasn't updated but this seems to have been sorted now.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Thank you for taking the time to leave a review. It's so great to read that your little one has settled in so well! Our team strives to make the settling-in process as smooth as possible. We offer settling-in sessions and plenty of support, comfort, and encouragement to help reduce separation anxiety and begin building strong relationships with the nursery.

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Review from A K (Mother of Child) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely nursery and my child really enjoys attending - very nice staff and they seem to do lots of fun activities. I feel very happy dropping her off in the morning as I know she'll have a good day. Her skills and language also seem to be improving quickly.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. Children enjoy a great variety of activities throughout the nursery day which are provided by our friendly team. These are informed by our specially-designed education programmes so give plenty of fun, engaging opportunities for learning.

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Review from Bethany N (Mother of Child) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely and really helped us and our child settle into nursery life. Our child is very happy to be there, with smiles every morning at drop-off and we feel happy leaving him there as we know they look after him well. He loves the different activities, the staff, the other children and eats
and sleeps well. We love that he can spend time in the garden too. Would highly recommend this nursery, we’ll be sad when he has to leave!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. Our friendly team provide plenty of stimulating activities for children throughout the nursery day. These present great opportunities for learning in fun, engaging and creative ways.

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Review from T P (Mother of Child) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Crystal Palace has been a wonderful experience for my daughter, she’s grown up and learnt so much in her own time. The staff are amazing, kind, nurturing and have great understanding for families and children’s learning and development. The management team are supportive, friendly and all the team are
extremely hardworking. I will miss them all dearly!

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. It's so lovely to read that your little one has had a wonderful experience with us at Crystal Palace Day Nursery and Preschool! Our supportive, caring team are dedicated to ensuring children learn, grow and thrive.

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Review from C H (Mother of Child) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience. Great, fun activities for the babies. Excellent, diverse and healthy food options for the children.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. We are thrilled to read that you and your family have had a great experience with us! Children enjoy a great variety of fun, stimulating activities and healthy, nutritious meals packed with delicious flavours.

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Review from Lottie B (Mother of Child) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter loves it here. A home from home, I love how small and homely it feels. The staff are very accommodating and friendly and the food looks great too!
I like how the garden is at the back of the property too and not on a main road.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. Our kind, caring team work hard to provide a warm, welcoming and inclusive nursery environment for children and their families. Mealtimes at nursery see children enjoy tasty and nutritious food packed with flavour.

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Review from P H (Mother of Child) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My toddler has been going here since he was 12 months old and he loves it. He's always having fun when we pick him up, which is lovely to see. He's learnt so much since starting at the nursery and the updates the nursery provides to us are great for understanding what he's been doing and learning there.
The staff are lovely and so attentive to the children and are always happy to talk to us about our child's development and interests. They've given us some great suggestions for home too to support our child's learning.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. It's so great to read that your little one is loving his time here! Good communication with our families is so important in building strong partnerships between nursery and home. Our friendly, knowledgeable team strive to support children's learning in any way they can, taking the time to really get to know their interests and providing fun, engaging activities.

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Review from Emma M (Mother of Child) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our little one loves going to Crystal Palace Day Nursery. He started there when he was around 11 months old and settled almost immediately. I hadn’t left him with anyone before this, and I was very anxious. One of the managers was so kind, supportive and understanding - he really put me at ease. I love
picking our little one up from nursery, seeing how much fun he’s having and hearing all about his day (he loves playing in their play kitchen!). All of the staff are wonderful, and they really care. I know that he’s in safe hands there.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. Our friendly, knowledgeable team are incredibly open and attentive to the individual needs of our families, providing the support and care they need. Throughout the nursery day, children can enjoy a variety of fun, stimulating activities and learning experiences which inspire and empower them to develop important skills.

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Review from Kimberly M (Mother of Child) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love all the staff. They have made us all feel welcome and look forward to chats on drop off and pick up. My son has been attending since January and settled in very quickly. I feel like he is in really good hands and don’t worry about him at all. Thank you to all the staff.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Thank you for taking the time to leave a review. It's great to hear that your little one has settled in so quickly! We take great pride in having a caring, nurturing and dedicated team. They really take the time to form strong, supportive relationships with the children in their care.

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Review from E H (Mother of Child) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having older children we know what works and what doesn't, elsewhere. Why we love Crystal Palace Day Nursery (Maberley Road), is they know the children. I don't get bland answers to what he did or ate. They know my son's development rate, they know when he is off-colour or just chilling out. We don't
get unnecessary messages to keep them home or 'that's our policy' responses. Our son loves the staff, they give cuddles and they make him feel safe and happy, plus so many fun activities. He has a food allergy, which they take seriously and include him in meal times as normal and we haven't had an incident. The manager is lovely and he had big boots to fill, the kids all love him and flock to him. As parents we feel good too, in other places I have felt dismissed and not listened to. Here it is a partnership, for example moving from 2 naps to 1. We agreed on a plan that would work at home too. Really rate this place. Thank you to the team.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. It's lovely to hear that you and your family have had such a fantastic experience with us! Our friendly, supportive team work hard to create an environment where children can learn, grow and flourish.

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Review from Rachel G (Mother of Child) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son loves attending Crystal Palace Day Nursery. He started full-time at 12 months old, and the nursery offered lots of settling-in sessions which really helped the transition. The staff are friendly and caring and always provide a warm welcome when we drop him off. We also value the wide variety
of activities and food that the nursery provides - it means our son is getting to learn and experience new things all the time.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. It's lovely to hear that your little one is enjoying his time with us! Our friendly team is so passionate about providing exceptional childcare and education. Providing a great variety of fun, engaging activities are essential in helping children to develop important skills for the future.

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Review from S A (Mother of Child) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We love the team! Our little one started at the nursery at 9 months old and they have been wonderful to him and us.
Being a small size, the nursery has a very family-style feeling and is always cosy and buzzing with activities. It is a great feeling dropping him off knowing he will have a good day
and be in safe hands.
Throughout every interaction, the team always show the genuine care they have for each child.
Thank you everyone for being absolute stars.

Reply from Charlotte Whyatt, Marketing and Communications Executive at Crystal Palace Day Nursery

Hi, thank you for taking the time to leave a review. Our kind, caring team works so hard to provide a supportive, nurturing environment where every child can thrive.

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Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for Crystal Palace Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.839 for Crystal Palace Day Nursery is calculated as follows: ( (163 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 192 Ratings = 4.839

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crystal Palace Day Nursery is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 number of registered child places is 4.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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News (22) & Events (1)

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Awards / Recognitions (11)

Great Place to Work Certified June 2025 to June 2026

Recipient: Grandir UK

Date: Sunday 01 Jun 2025 More details

UK's Best Workplaces for Women 2025

Recipient: Grandir UK

Date: Sunday 01 Jun 2025 More details

Top 20 Large Nursery Groups 2025

Recipient: Grandir UK

Date: Monday 31 Mar 2025 More details

Meet the Team (1)

Delilah

Delilah

Job Title: Nursery Manager

Delilah has a Level 3 Diploma for the Children and Young Peoples workforce. Delilah has worked at Anerley Day Nursery for 12 years where she worked her way up to becoming Nursery Manager. Delilah aims to create an environment where children can feel happy and safe and reach their full potential.
... Read more

Frequently Asked Questions about Crystal Palace Day Nursery

What is the Age Range of Children that Crystal Palace Day Nursery accepts?

Crystal Palace Day Nursery accepts Children aged from 0 years 3 months to 2 years 0 months.

What Days & Hours is Crystal Palace Day Nursery Open?

Crystal Palace Day Nursery is open: Monday 07:30-18:30, Tuesday 07:30-18:30, Wednesday 07:30-18:30, Thursday 07:30-18:30, Friday 07:30-18:30.

How many Children does Crystal Palace Day Nursery have capacity for?

Crystal Palace Day Nursery has capacity for a total of 24 Children.

How far is Crystal Palace Day Nursery to the centre of London?

7.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Crystal Palace Day Nursery to verify any information. View our terms and conditions. Crystal Palace Day Nursery has an Enhanced Service - more info.