Brentford Day Nursery & Pre-school

Brentford Day Nursery & Preschool, Half Acre, Brentford TW8 8BH

Brentford Day Nursery & Pre-school, Brentford, London
Brentford Day Nursery & Pre-school, Brentford, London
Brentford Day Nursery & Pre-school, Brentford, London

Little Garden Brentford Day Nursery and Pre-school is located in a quiet, residential area and caters for children between three months and five years of age. The nursery is situated in a former Victorian school and has high windows and ceilings providing a light and spacious place for children to learn and develop.

The nursery has been fully refurbished and is designed to ensure that children can benefit from inspirational and educational activities both inside and also in the garden.

The equipment and activities inside and in the garden are designed to nurture the children, through fun activities such as climbing, water play, cycling and sand pits. The nursery is dedicated to providing the children with outdoor play opportunities, where the children have areas to investigate the world that include mud kitchens for growing vegetables and a large space to play.

Children are supported by a team of caring and supportive childcare practitioners who strive to nurture, inspire and care for every child at the nursery.

The nursery is dedicated to providing the children with a healthy and balanced diet to fuel growth and development. Their seasonal and fresh menus provide a wide range of meals to ensure they are nutritional and also delicious and encourage the children to explore new flavours. The nursery is able to cater for all dietary requirements.

The Little Garden has ensured that children are nurtured, inspired and cared for so parents can get on with their busy day.

Group: Little Garden Day Nurseries & Pre-Schools

Person in charge: Beverly Hallett (Manager)

Local Authority / Social Services: London Borough of Hounslow Council

Number of Staff: 8

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 42

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0745-1815

When Closed: Bank Holidays & Christmas

Directions:

The nursery can be found on Half Acre, just around the corner from the Morrisons Supermarket. Close by there’s a main bus stop and Brentford overland is just a ten-minute walk away. Around the corner on “The Butts” there is metered parking for drop off and pick up outside, but be quick, some traffic wardens can be ticket happy!!

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Brentford Day Nursery & Pre-school has a Review Score of 9.2 (9.224)

The Review Score of 9.2 (maximum of 10) for Brentford Day Nursery & Pre-school is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Brentford Day Nursery & Pre-school in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.224 for Brentford Day Nursery & Pre-school is calculated as follows: ( (151 Excellents x 5) + (64 Goods x 4) + (23 Satisfactorys x 3) + (6 Poors x 2) + (19 Very Poors x 1) ) ÷ 263 Ratings = 4.224

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brentford Day Nursery & Pre-school is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 16 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    5
  • Satisfactory
    1
  • Poor
    3
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brentford Day Nursery & Pre-school?

  • Extremely LIKELY
    14
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    4

Reviewer Connection to Brentford Day Nursery & Pre-school

  • Mother of Child
    14
  • Father of Child
    8

We dropped our son off 2 pm (his 4th day including his settling in days) I had to change his nappy as he had just done a poo but the manager of the nursery said she would change it for me as it's part of the settling in.
At 5 pm I was told they didn't change his nappy.
I picked up my son and he absolutely stank. I ran to the changing room and the manager was there. I opened his nappy in front of her and asked why he wasn't changed and how could they leave him for 3hrs in his poo!
She said sorry she had forgotten. My sons nappy was full to the top with a massive poo.
I asked how often they checked nappies and they said 3hourly.
How could the nursery nurse not have smelt my son, clearly something's not right as there were only 4 other babies/toddlers in that room?
I'm not even going to go into more detail of what happened but I feel I should let other parents know what we discovered in the first week of leaving our son here.
Also, the entrance gate was wide open another day and the manager said a parent must not have closed it.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Unlikely

Average Rating: 

 2 out of 5

Overall Standard: Very Poor

Facilities / Outside Space: Good

Learning: Very Poor

Resources / Equipment / ICT: Good

Care: Very Poor

Activities: Very Poor

Staff: Very Poor

Food / Nutrition: Good

Management: Very Poor

Cleanliness: Good

Safeguarding: Very Poor

Value for Money: Very Poor

David H, CEO at Brentford Day Nursery & Pre-school responded to this review on 15 Aug 2017:

Dear Bhavna,

Although we have talked about this and exchanged emails I wanted to respond directly to your comments.
I am embarrassed that this was your very short experience at the nursery; my team and I strive for uncompromising high quality and it appears that we fell short of that on this occasion - I am deeply sorry.

As I said when we spoke, the matter has been investigated and appropriate action was taken. Additionally, we have taken steps to bolster our team and now have a well-experienced management team in place along with some very high quality teachers.

Again, I am very sorry for your experience, it is certainly not typical of life in a Little Garden Day nursery, as many of our previous reviewers have reported.
I would like to invite you back to the nursery to meet the new team and I am confident your experience would be entirely different.

Nice bright and airy space with plenty of room for the kids. Well set-up and in general the kids seem content and the staff seem to be able to handle all ages without any problem. Real made-from-scratch food is a plus - no junk, ever. Flexible when needed which is a huge plus.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Satisfactory

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Satisfactory

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Don't Know

My Little One is two years old and had no previous experience going to daycare/nursery. She quickly adapted to the friendly environment, the airy rooms and garden space. The patience of children and staff helped my Little One settling in nicely and she's never refused of going to Little Garden in the morning.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Satisfactory

Value for Money: Good

David H, CEO at Brentford Day Nursery & Pre-school responded to this review on 21 Mar 2017:

Thank you so much for taking the time to write a review. We know how anxious children (and parents) can be when settling into nursery, I am happy to hear that your daughter has handled this well.
Thanks again.

Amazing nursery, we have been at this nursery nearly a year now and my daughter loves it. The staff are remarkable. The management is outstanding. I would recommend this nursery to anyone that wanted their child to be in a fun, caring and loving environment. The activities they do are great, my daughter comes home absolutely knackered as she is stimulated all day.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

David H, CEO at Brentford Day Nursery & Pre-school responded to this review on 15 Mar 2017:

Dear Samantha, thanks for such a glowing review. So chuffed to hear your daughter has such a good time at nursery and equally delighted to know the team are delivering great learning activities.

What a lovely nursery the staff are all kind friendly and caring the children seem very happy with lots of activities and equipment. The refurbished nursery is just so lovely clean spacious and bright and lots of space and room for the children. The staff are lovely and make you and your child feel relaxed and loved. So happy with my decision to send my daughter here.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

David H, CEO at Brentford Day Nursery & Pre-school responded to this review on 10 Mar 2017:

Dear Faye, thank you for the very positive feedback - our manager and team of practitioners will be delighted to know how you feel.

My experience with the nursery and staff are wonderful. Everyone is lovely and warm, my son loves going and he seems to be doing very well. The staff have been absolutely lovely to us both. The activities set up for the kids is amazing, and my son has been learning a lot of new and different things. I have noticed a big change in my son's eating habits and that is due to the nursery and I am extremely grateful to the staff.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

David H, CEO at Brentford Day Nursery & Pre-school responded to this review on 08 Mar 2017:

Thank you so much for your review. It's great to hear that we helped with your sons eating habits - we get a lot of positive feedback about our food and I am thrilled to know we got it right.

It's a wonderful nursery. Our daughter first joined in January 2017, just after the school had undergone its refurb. The staff are always excited and full of energy. When I've had questions or concerns (as any parent would when leaving their daughter alone for the first time!) they were quick to give me informed responses and to listen and take on board any requests that we had so that we knew our daughter was getting the care that we wanted her to have. I can't speak for other nurseries, however, this nursery definitely supports an individual approach to each child and we're very happy with the way she is cared for.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

David H, CEO at Brentford Day Nursery & Pre-school responded to this review on 08 Mar 2017:

Dear Benedict, thank you for taking the time out to write this review.
It's wonderful to hear that your daughter has adapted so well to nursery life - our team really do enjoy caring for children (it's not just a job) and I'm glad this shows.
Again, many thanks for the review.

My child is very happy at Brentford. She just turned two when she entered the nursery and I was concerned about adjustment, but the staff there are very warm towards her upon first meeting her. My daughter is a big eater and I am happy that they accommodate this, while not over indulging. I really appreciate the time the staff takes to let me know how my daughter was throughout the day. She seems to be progressing, always saying new words and singing new songs at home. They also are very open to inform me about her progress which helps me in finding fun activities to do with her at home. I appreciate that the activities are geared towards her development and engaging with others. They really care about my daughter and that's what I can hope for when it comes to childcare.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

David H, CEO at Brentford Day Nursery & Pre-school responded to this review on 08 Mar 2017:

Thank you so much for taking the time to write a review. I am delighted to hear your daughter has settled so well at the nursery and that she enjoys our homemade food - it is pretty tasty.
Again, thank you.

My daughter has been attending the nursery for a year now and has grown in character and confidence immensely. The support and guidance the staff have given her has been excellent.
The recent refurbishment of the nursery has added an extra vibrancy and colour to the surroundings, whilst maintaining a calm and welcoming atmosphere.
I can leave my child at the nursery knowing she will be well looked after and well fed (from the many options of meals available) giving me peace of mind.
Thank you very much to all the staff.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

David H, CEO at Brentford Day Nursery & Pre-school responded to this review on 01 Mar 2017:

Thank you very much for taking the time to write this review. We are very grateful for your kind feedback. It's delightful to know that your daughter has flourished so well over the last year. Very pleased to hear our food gets the thumbs as well, we spent quite some time working to ensure our menu is as healthy and tasty as possible.
Thanks again.

We are so pleased we chose to send our daughter to this wonderful nursery. She has really thrived in the pre-school and seems positive with the thought of going to school, thanks to the support and encouragement she has received from the wonderful staff. The introduction of a uniform has helped also.
She is very excited to attend nursery as soon as she wakes and loves the routine there. She is learning through play and developing her concentration which is again thanks to the nurturing environment.
The staff and management are very engaging with parents and children. I feel at ease going about my working day, knowing the excellent hands she is in. The meals served here are also nutritious and aid broadening the children's palettes, which has helped our little one immensely.
Keep up the great work!

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

David H, CEO at Brentford Day Nursery & Pre-school responded to this review on 27 Feb 2017:

Thank you so much for taking the time to write such a positive review. It's great to hear that your daughter loves coming to nursery so much.
I am very proud of our team of practitioners, they really do love their jobs and this shows in how they engage with the children.
Thanks again.

My daughter is very happy when she attends the nursery which is a good sign.
Great staff keep you updated with the progress of your child. Always friendly and the place kept really clean.
Will recommend to other parents.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

David H, CEO at Brentford Day Nursery & Pre-school responded to this review on 27 Feb 2017:

Thanks for giving us this very kind review. Delighted to hear how happy your daughter is here at the nursery.

My daughter has been attending for almost 1 year. She loves it and I believe that's the best indicator that she's safe, cared for and entertained properly.
I wouldn't let her spend her day (from 8 am to 6 pm) at a place I don't trust or have doubts about, they are great.
After the renewal it just got better, now that they have the right structure they can do even more, with such a solid background and knowledge, the new manager always makes sure that all the staff attend to training, execute the policies and work the right way. I can say, as a customer I'm extremely satisfied with the feedback, attention that my family and I receive and also for the "service" that we're paying for.

My daughter is learning a lot through a fun, simple and natural way, it's clear how much she built up in her character, behaviour and knowledge throughout the activities and tools that she was offered.
The only thing I can say to all those amazing women that dedicate themselves and always give their best every day is, thank you.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

David Hancock, CEO at Brentford Day Nursery & Pre-school responded to this review on 23 Feb 2017:

Many thanks for taking the time to give feedback on our nursery; I am delighted that your daughter is enjoying her time with us and equally delighted that this allows you to happily get on with your day.

My daughter has been at the Brentford Day Nursery for over a month now and so far we have had a very good experience. When she first started she wasn't too keen on the idea of spending a day away from parents as up to this point she'd spend all her time at home.
However, the nursery had a really good settling in procedure. My daughter, however, required some additional attention from the staff in order to make her feel comfortable.
I was pleased to find out that the staff at the nursery were happy to make that additional effort and now she can't wait to spend her days at the nursery. We have found that the staff are caring, responsible and passionate about what they do.
Overall, I and more importantly, my daughter are very happy with our experience so far and would recommend this nursery to our friends and family.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Satisfactory

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Satisfactory

David Hancock, CEO at Brentford Day Nursery & Pre-school responded to this review on 20 Feb 2017:

We are very grateful that you spent the time to post this review, thank you so much. It's great to hear that your daughter is happy here at the nursery.

Our son has been going to this nursery full time for just over two years now and overall we are very pleased with it. The current manager and deputy manager are excellent and have definitely gone the extra mile on occasions. Our son is always happy going to the nursery, is encouraged through many different types of activities, including occasional external trips. He interacts well with and enjoys being with the other children and staff. He has learnt good manners and eats well. The nursery building itself has benefited recently from a refurbishment and is light and welcoming. Overall we would recommend this nursery to others.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Satisfactory

David Hancock, CEO at Brentford Day Nursery & Pre-school responded to this review on 17 Feb 2017:

Thank you for your kind review. We are delighted that you (and your child) have been so happy with what we do.

We have got 2 kids, one of them has attended Brentford Day Nursery & Pre-school full time for about 3 years before she was diagnosed as Autistic and offered a place in a specialist nursery for SEN. The nursery has helped to identify my daughter's special needs and helped us get a specialist nursery place and was very supportive especially the deputy Manager who was the SEN-CO. She has been extremely helpful, supportive and trustworthy.

During 2016, the nursery service and management quality was in some way up and down. However, since the new manager has been appointed and the deputy manager back from maternity leave, and the nursery gets refurbished, I would say the nursery service and management quality has been great.

The new Manager is such a kind and trustworthy lady who can understand kids needs and meet them.

Our Kid has been attending Brentford Day Nursery & Pre-school for 3 years now and he loves the nursery

All staff and the chef have been nice and helpful.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

David Hancock, CEO at Brentford Day Nursery & Pre-school responded to this review on 13 Feb 2017:

Thank you for your very kind review - we love caring for children and feel so happy when a parent takes the time to tell the world.

I want to give a big thank you to Brentford Nursery that is based in Brentford. My son who is nearly 2 and 1/2 years old. Myself and my husband decided that my son would go there due to the fact we were so impressed with the nursery and the standard of care. The manageress is so nice, polite and helpful, she is always there welcoming my son on his way in. This leaves a great impression on the whole staff, who are very approachable and helpful along with the most important factor - being caring and giving our child a great start in their education. The nursery itself is a beautiful building that is fully equipped for what the kids need, in both educational materials and all the safety aspects. My son improves his eating appetite, communication and language, things I couldn't have achieved by doing it myself at home. My son comes home after having not only learnt new things but he has also had fun being there. I cannot recommend Brentford Nursery enough. A big thank you to the management.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

David Hancock, CEO at Brentford Day Nursery & Pre-school responded to this review on 03 Jan 2017:

Thank you for your very kind review - it is a pleasure caring for your child.

I am very pleased with this nursery, being a first-time mum returning to work I was very nervous about where to put my daughter (10months). After visiting a few nurseries I decided to place her in this one. I found the new manager very welcoming and friendly. Staff are very organised and know what they're talking about. I like the activities they do with my daughter when I go to collect her they tell me what she's doing new, show me photos of her progression and so on.
Very clean and food cooked fresh daily, I like the personal touch they have when I'm at work if I want to know how my daughter is, I can just text the manager and she will reply with an update, which keeps my mind at ease.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

David Hancock, CEO at Brentford Day Nursery & Pre-school responded to this review on 04 Jan 2017:

Thank you for your review. We are delighted you chose us to care for your daughter.

My child has been attending the nursery for 2 years and in that time I have seen several managers come and go. What I find upsetting is how this affects the children and how senior management or head office don't seem to do anything about it or even try and explain to parents what's been happening and what they intend to do. There's been a refurbishment a few weeks ago and new staff have come on board, but that doesn't change the fact that the nursery has taken a turn for the worse and I have had to take my child out. As a concerned parent, I find HO & senior management a real cause for concern. There haven't been many efforts to try and build a relationship with the parents. Recently staff have left without the children or parents acknowledgement, so we didn't have a chance to say goodbye or thank them for their support. If it wasn't for the wonderful and supportive care staff who have been really great with the care of my child, we would have left long ago. Very disappointing.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Unlikely

Average Rating: 

 2.6 out of 5

Overall Standard: Poor

Facilities / Outside Space: Poor

Learning: Satisfactory

Resources / Equipment / ICT: Satisfactory

Care: Satisfactory

Activities: Satisfactory

Staff: Good

Food / Nutrition: Satisfactory

Management: Very Poor

Cleanliness: Satisfactory

Safeguarding: Satisfactory

Value for Money: Very Poor

David Hancock, Owner at Brentford Day Nursery & Pre-school responded to this review on 03 Jan 2017:

It's a shame you have left such an unfair and inaccurate review. Despite our efforts to deal with your concerns, all of which are unfounded, you deliberately set out to create problems out of nothing. I am sorry it didn't work out for you, but I think you'll find most nurseries will take the reasonable step and ask you to pay extra when you constantly arrive up to 30 mins late in the evening to collect your child.

The new management is very rude, I am very disappointed now and am going to move my little one from there.
Before the staff was very friendly and my son was in a very good relationship with his key worker. Now it is just terrible. The new management got rid of the professional staff.
Please do not take your children there. Do not trust them.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Unlikely

Average Rating: 

 1.8 out of 5

Overall Standard: Very Poor

Facilities / Outside Space: Good

Learning: Poor

Resources / Equipment / ICT: Satisfactory

Care: Very Poor

Activities: Very Poor

Staff: Very Poor

Food / Nutrition: Poor

Management: Very Poor

Cleanliness: Satisfactory

Safeguarding: Very Poor

Value for Money: Poor

This was such a wonderful nursery before with great staff. It has since been taken over and is terrible. In my own experience, they are only concerned with money and how to best make more money. I had a dispute with Head Office and it was such a stressful time for me and the staff at the head office were unsympathetic, rude and just not interested. Such a shame as my experience with them was of a lovely friendly nursery. Now though please be aware of staff at Head Office, extremely rude staff. I do not think they have good practice in dealing with parents, and as such, there are other delightful nurseries who have respect and understanding of parents and children.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Unlikely

Average Rating: 

 2.4 out of 5

Overall Standard: Poor

Facilities / Outside Space: Satisfactory

Learning: Satisfactory

Resources / Equipment / ICT: Satisfactory

Care: Satisfactory

Activities: Satisfactory

Staff: Very Poor

Food / Nutrition: Satisfactory

Management: Very Poor

Cleanliness: Satisfactory

Safeguarding: Satisfactory

Value for Money: Very Poor

My baby attends the nursery full time and we trust the staff with our precious daughter.
The nursery is very supportive with my daughters routine and development. We get all excited to hear all about her day, what she explored and learned.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

My daughter has been at Bringing up Baby for five months and has developed great relationships with her key worker (who really helped her to settle in) and also the members of the staff team and other children. There has been a period of seemingly high staff turnover including the management but that seems to have settled down now. The team have put a lot of effort into reorganising the space and updating the resources. The nursery has a positive and warm environment in which the children have the opportunity to learn through play. The effort that went into preparing the Easter activities - egg hunt, bonnet and little show was really appreciative and the children loved it. I'm looking forward to later in the year when the nursery has committed to providing dedicated space for pre-school separate from the toddlers.

How likely would you be to recommend Brentford Day Nursery & Pre-school? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

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