Bright Horizons Lewisham Day Nursery and Preschool

83a Belmont Hill, Lewisham, London SE13 5AX

Recently refurbished, Bright Horizons Lewisham Day Nursery and Preschool (formerly Headstart), is one of the groups many London Nurseries and caters for children aged three months to five years.

The Bright Horizons portfolio has received a Gold Award from the Royal Society for the Prevention of Accidents (ROSPA) in April 2018.

The nursery has four spacious and comfortable rooms where children start in 'Owl Babies' developing into 'Gruffalo’s ' and making their way up to the preschool room before preparing to attend 'big school'.

There is a large and interesting garden which the children use every day and can free flow between. The nursery offers a wide range of extracurricular activities at the nursery including: gardening club, cookery club, science club and yoga sessions. They also provide click it and natural play builders from external providers.

The nursery will take children earlier, from 7.30am and late pick ups until 6.30pm for a small fee.

Group: Bright Horizons Family Solutions

Person in charge: Emma Dawson (Manager)

Local Authority / Social Services: London Borough of Lewisham Council

Number of Staff: 17

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 63

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: Bank Holidays & Christmas

Overview

The Review Score of 9.4 (maximum of 10) for Bright Horizons Lewisham Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Lewisham Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.391 for Bright Horizons Lewisham Day Nursery and Preschool is calculated as follows: ( (125 Excellents x 5) + (98 Goods x 4) + (22 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 248 Ratings = 4.391

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bright Horizons Lewisham Day Nursery and Preschool is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 15 Reviews ÷ 12.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Bright Horizons Lewisham Day Nursery and Preschool has a Review Score of 9.4 (9.391)

Average Ratings

  • Excellent
    10
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Lewisham Day Nursery and Preschool?

  • Extremely LIKELY
    13
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Lewisham Day Nursery and Preschool

  • Mother of Child
    16
  • Father of Child
    4
  • Grandmother of Child
    1

The staff are very nice and helpful. Since my daughter has gone to this nursery, she has become more confident and independent.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Staff are lovely, warm and very approachable. They have a wide range of activities and put the thought and effort into making it fun and enjoyable for all. The chefs are lovely and creative. They celebrate and get involved with what seems to be every festival and event going, so the children always have something to look forward to :). My child has enjoyed it all and is without a doubt ready for big school. Thank you.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

I'm satisfied with the nursery and it's staff because they really are helping to improve my daughter's language and social skills.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Likely

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Average Rating:   3.8 out of 5

My daughter has been at Lewisham Day Nursery for just three weeks and the staff have gone above and beyond to help her to settle in. Delighted with our choice.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Our son is extremely happy and settled in so well.
The staff have gone above and beyond to make sure all his needs are met. They let us do several setting in sessions so he felt confident in the nursery and with his key worker.
The staff are incredibly kind, approachable and simply brilliant with kids.
We're delighted we Bright Horizons and our son loves it.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My little boy settles in very well and in a very short period of time and he loves to go to nursery. The staff are very helpful and always ensure parents that their kids are being well taken care of.
Great to see a very happy faced baby every day when we pick him up from nursery.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Likely

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Average Rating:   3.5 out of 5

Room staff all excellent, provide good level of care.
Up until new management started the management was not satisfactory. For example, no communication, was not told when child's key worker left or when child was moving rooms. New management have been in place a few weeks and so far are making good progress.
The nursery is most expensive in area and costs continue to rise. Extras such as French, Yoga etc have all been cancelled so not clear what we get for extra cost?

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Likely

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Average Rating:   3.8 out of 5

Katherine O'brien at Bright Horizons Lewisham Day Nursery and Preschool responded to this review on 20 Apr 2018:

Thank you for taking the time to review your nursery. We are sorry to hear you have some concerns regarding extra lessons. The Manager is going to pick this up with you direct in order to address it asap.

Kind Regards
Katherine

Finally a great new permanent manager and fantastic new deputy started last month. The new managers are very engaged and energetic.
The staff in the rooms are still great and my son is very happy. Sadly, the natural builder's sessions are no more (my eldest still talks about them 1.5 years after leaving nursery) and have not been replaced. The Click IT lessons (that we paid for separately) have been cancelled but French and yoga have been reinstated as extra free activities. A positive addition is a ‘Ready for School’ programme to help with the transition. This has never been offered before.
Overall the nursery is overpriced. This year’s annual fee increase has been brought forward from June to April, with no explanation. This means we’ve had 2 big fee increases in less than 12 months. The nursery is now more expensive than other local nurseries that are all rated outstanding. I know that fees are set centrally by Bright Horizons but I don’t see how this can be justified.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Neither Unlikely or Likely

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Average Rating:   4.2 out of 5

Very friendly staff and caring atmosphere created for the children, everyone always greets each other by name.
I feel confident leaving my daughter in the care of the staff. I know they always act with her best interest and are very fond of her.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.5 out of 5

Excellent nursery. Lots of equipment appropriate to different ages. Friendly and competent staff who relate very well to all the children.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

We are both delighted to see our son enjoying his time at nursery. Having moved to the area relatively late in 2017, the team have been brilliant in helping our son settle and it is clear that he is very happy to go in the morning - he comes home and makes us do sleeping bunnies on a regular basis.
We are so pleased that our son is happy and would definitely recommend. Thank you for your help to date.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Staff are lovely and children very happy here.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter has been very happy at the school. The teachers are very kind.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Likely

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Average Rating:   4.3 out of 5

My son has mostly had an excellent experience in the baby room. The permanent staff are very kind and caring. We had a very shaky and upsetting first few weeks with terrible management, constant staff changes and a terrible atmosphere. The current room leader has turned things around and deserves a lot of credit for working with existing and new, excellent staff to create a lovely environment for the babies. The new manager is also excellent and is making very positive changes to the nursery.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Likely

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Average Rating:   3.9 out of 5

Very happy with the nursery, nice staff, nice garden. Mainly get a report card but not at every pickup. Baby seems happy with the food served.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.2 out of 5

Had great experience since my son started, all staff have been helpful and polite and my son enjoys being at nursery.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

My boys have been in this Nursery for 1 year now, and I can see big development in their speech, reflections, comments... There are exceptional and committed staffs working in order to bring our children in excellence.

In general the nursery has a good standard, very clean, nice and welcoming.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4 out of 5

Awesome staff and really care for each and every child. They take time to speak to me everyday during pick up to brief me about the progress of my child and also on her day to day activities. My daughter took a long time to settle in, and the staff were understanding and helpful all throughout, and how she is a happy bunny at the day care. Nice and safe garden for the kids to play in. Very good food for the kids and lots of activities.
I am sure every parent worries about putting their children into day nursery but I can 100% say that staff here will look after you children, help them develop and have a lot of fun on the way.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

My son loves being at the nursery. Nursery staff are looking after him well and we are happy about that. However we are concerned about some areas. We've noticed high staff turnover last year especially in the baby room. There could be some improvement in staff management. Also children seem to be given ipad sometimes in toddler room. We understand developing IT skills is important but prefer children to be exposed to other activities that they can't experience at home.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Likely

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Average Rating:   3.8 out of 5

All staff are friendly including management. My child is happy to go to nursery.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Likely

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Average Rating:   4 out of 5

The room staff are what really make this nursery. Friendly and caring, I really feel they have my daughters best interests at heart and have done so for the two years she has been there. My daughter loves the yoga and French and the large garden, as mentioned by previous reviewer. I think the garden in particular is great at bringing all the children of different ages together and there's a definite sense of Head Start community.

To make it even better, I'd like the nursery to find ways to link what the children do there with what they do at home; to structure regular feedback and help parents to build on children's learning at home more.

Thanks to them all for their hard work.

How likely would you be to recommend Bright Horizons Lewisham Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

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Staff Profiles

Emma

Emma Dawson

Job Title: Nursery Manager

Joined: 2018

Description:

'I have been working in Childcare since 2005, starting as a Volunteer I then gained my Level 3 qualification and a Foundation Degree in Early Years Education. I have been Managing a Nursery Setting since 2007. I am passionate about working within the Early Years and strive to give the best start and opportunities to all the children in our care.'