Reviews posted for members of Small Wonders Day Nurseries Ltd.
The level of care my child receives is exceptional.
The level of care my child receives is exceptional.
Thank you for taking the time to write a review, and we appreciate your positive comments.
My son attends here and has developed so much since going here. He had a small speech delay, and this is now mainly resolved thanks to the helpfulness and skills from the staff. Made friends and always wants to attend, which shows me that he is well looked after. I highly recommend this place to...
My son attends here and has developed so much since going here. He had a small speech delay, and this is now mainly resolved thanks to the helpfulness and skills from the staff. Made friends and always wants to attend, which shows me that he is well looked after. I highly recommend this place to anyone.
Thank you for taking the time to submit a review. I am pleased to hear we have been able to support your family.
My son settled so well and the staff are so caring and go out of their way to...
I work in the education sector so found it hard looking for nurseries but when I saw this one I just fell in love and am so pleased with my choice.
Thank you for taking the time to write a review, Rebecca; it has been a pleasure caring for your son and watching him make new friends. We look forward to your daughter becoming a part of our Small Wonders family.
Second child two days and have now emailed management to terminate the contract.
I made an observation on hygiene whilst children were in settling sessions about (bathroom floor having a puddle of urine and no hot water with...
Second child two days and have now emailed management to terminate the contract.
I made an observation on hygiene whilst children were in settling sessions about (bathroom floor having a puddle of urine and no hot water with management) no feedback after investigating. I feel since this observation things had been left sour.
I was late on collecting my child and was alarmed to hear a member of staff screaming at a child whilst I was standing outside the bathroom which is near the entrance. She was very short with me when she finally opened the door. I apologised and said agreed that I was late but had been waiting but no one could hear me over the noise. She mentioned there will be a late charge which was expected and will also make sure the doorbell volume is higher.I felt sick to my stomach and at the same time relieved I collected my son late to hear this. As a responsible parent, I feel this review needed to be written.
My child was at this nursery for nearly 2 years. It never had the best facilities but was one of the cheapest locally. The staff turnover is high. The facilities, toys etc are old and dated. Initially my child would take home stuff but that stopped.
There was no interaction or structured play...
My child was at this nursery for nearly 2 years. It never had the best facilities but was one of the cheapest locally. The staff turnover is high. The facilities, toys etc are old and dated. Initially my child would take home stuff but that stopped.
There was no interaction or structured play or learning activities and the children played amongst themselves. Food was poor quality and mainly processed food. Our child did want to attend and on occasions cry when it was time to go.
We raised our concerns with the management and was informed that if we didn't like the service we could leave. We were also accused of being abusive and insulting and our place was terminated by post with 18 hours notice leaving us short of child care for 2 weeks. I thought this was highly unprofessional and felt like bullying.
We have since changed our childcare and our child is happier and the change has been very positive for her. The new childcare has made us realise how poor this nursery was.
It is very easy to write a review about our establishment when you have been asked to leave because you continually accrued substantial arrears for your childcare fees. It is a shame that there is not a facility to attach a copy of your account over the last two years detailing your appalling...
It is very easy to write a review about our establishment when you have been asked to leave because you continually accrued substantial arrears for your childcare fees. It is a shame that there is not a facility to attach a copy of your account over the last two years detailing your appalling payment history and yet we continually cared for your child. Your child attended the nursery from September 2014 to August 2015 and then attended After School Club in 2015 until May 2016. After repeatedly chasing you to pay on time your child's place was revoked. We have been inspected by Ofsted (28 October 2015) and the Grade Awarded was Good. We emphatically disagree with your outrageous judgements and encourage anyone to read our report which highlights the strong focus on children leading healthy lifestyles. The nursery operates an open door policy for visitors which we welcome.
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