Monkey Puzzle Day Nursery Bishop's Stortford

Hazelend Road, Bishop's Stortford CM23 2FN
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9.9 19 Reviews
  • Monkey Puzzle Day Nursery Bishop's Stortford, Bishop's Stortford
Monkey Puzzle Day Nursery Bishops Stortford, opening 2023, is proudly located in the beautiful town of Bishops Stortford. The nursery is a just short drive from the A120 and the M11, as well as being only a few minutes from Bishops Stortford Train Station, making it perfect for families living in the local area.

The nursery is part of an award-winning nursery group, offering high quality childcare in the specially equipped nursery for children aged three months to five years old.

Adding to this, the team tailor their care to suit your child’s age. They achieve this by placing children into the following age categories: babies aged three to fourteen months, toddlers & tweenies aged fourteen months to three years, and lastly preschool aged three to five years. Due to rooms being equipped especially for these ages, the nursery is able to provide that home-from-home feel.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Sarah Burgess (Nursery Manager)

Number of Childcare Staff

  • 10

Total Places for Children

  • 67

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays & 1 week at Christmas

Monkey Puzzle Day Nursery Bishop's Stortford Reviews (19)

9.9

Monkey Puzzle Day Nursery Bishop's Stortford has a Review Score of 9.9 (9.885) out of 10, based on 19 reviews in the last 2 years.
Over all time Monkey Puzzle Day Nursery Bishop's Stortford has 19 reviews.

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Total of 19, showing 1-19
Review from Shane M (Father of Child) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has been attending Monkey Puzzle nursery for the last year and we couldn't be happier. They have played a massive part in his development and we are incredibly grateful. The atmosphere created by the wonderful staff has meant our son has settled in so well and loves going to nursery. He has
a fantastic bond with all staff he engages with and especially with his key worker and room leader.


The staff are all absolute superstars and a pleasure to deal with. They constantly make me as a parent feel comfortable and happy that they care about my son's welfare and development. They go above and beyond to keep the children stimulated and cared for, as well as keeping us parents informed. I love the end of day/pick up de-briefs I get and I love how much we get from the app, where regular photos and posts are shared, which makes me feel part of my son's day even when I'm at work.


I couldn't recommend Monkey Puzzle nursery more. It's an amazing place for babies and toddlers to grow.

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Review from Rebecca B (Mother of Child) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with our little boy's journey at Monkey Puzzle BS. The team have been incredibly supportive, especially around my return to work while I was still breastfeeding. We love the regular photo updates, but most importantly, we adore the whole team and the bond they have with our little boy.


One

of the things that really stands out is how all the staff - even those in different rooms - know the children's names and clearly keep up to date with their progress and personalities. It creates such a warm, welcoming atmosphere where every child feels recognised and valued.


We feel especially lucky to have his keyworker. Not only does she care for him as if he were her own, but she also provides thoughtful, meaningful updates. She knows when he's not quite himself and is always ready with the best cuddles (for him!). She's also a great laugh, and we completely trust her.


People often comment on how advanced our son's speech is, and we truly credit this to the nursery!

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Review from R J (Mother of Child) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son is in the toddlers class and has been attending this nursery for over a year now. We are very impressed with the nursery and he loves going and has made some great bonds with the key workers.


The staff always inform us at the end of the day how his day was (and we are well updated on the

app with his naps, what he has eaten and regular photos). It looks as though the staff are creative and come up with plenty of different activities for the children and not just the same ones. The menu is also very good and offers a seasonal variety (after a questionnaire was sent to us last year a few parents asked for healthier food choices and that was instantly taken on board).


We would highly recommend this nursery!

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Review from K P (Mother of Child) published on 4 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Fantastic nursery setting. My son really loves the workers, and it's incredibly reassuring seeing his bond and happiness when he is around them. Really supportive environment for children with supportive needs; from key worker to management staff, everyone I've spoken to has been great and active steps
such as training have been taken to provide support where necessary. My child loves going to nursery, and has learnt so much from their daily activities and sessions they put on such as Monkey Music. Love seeing photos throughout the day and have been very impressed with their offerings on nutrition and extra curricular activities (such as having fire engines, and diggers visit the children). The verbal updates on their day are detailed and any issues are communicated promptly via the app or called, when necessary. Improvement could be made by more regular child development / progression reviews and formal summaries provided on a monthly basis or at parents' evening.
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Review from Rachael M (Mother of Child) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've had a fantastic experience of Monkey Puzzle nursery in supporting our son from toddlers to the preschool class. We have enjoyed hearing about the additional activities that have been specially arranged such as the football sessions, park trips and local business visits (our son particularly liked
the session with the dentist and this really helped him to be motivated around dental care more than just listening to us as his parents!). The team are consistently friendly and responsive. I've particularly valued the close oversight by the Deputy Manager.
Reply from Aimee Gill, Deputy Nursery Manager at Monkey Puzzle Day Nursery Bishop's Stortford
Thank you for your kind words, it is great to know that the additional activities organised for our Preschool children have made a meaningful impact. Kind regards
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Review from Gemma T (Mother of Child) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff who are easy to talk to and really care about your child. Whoever is there always gives a quick debrief on collection about how your child's day has been which is lovely, on top of the detailed app updates and pictures in the day. Very happy we have chosen this nursery, and it's great that
it has aircon in this weather so the babies don't struggle in the heat.
Reply from Aimee Gill, Deputy Nursery Manager at Monkey Puzzle Day Nursery Bishop's Stortford
It's wonderful to know that the daily debriefs, app updates, and photos are making a difference in keeping you connected to your child's day. We believe that strong communication is key to building…read more
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Review from Katherine G (Mother of Child) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using the nursery for over a year now. The communication from the nursery is excellent and we have always had trust and confidence in the staff. Our child has learnt so much and the activities are always varied. The setting is light and airy and the garden is a great asset.
Our child is
very happy there and runs in at drop-off which is all the feedback we need.
Reply from Aimee Gill, Deputy Nursery Manager at Monkey Puzzle Day Nursery Bishop's Stortford
Thank you so much for your kind words and continued support. Parent Partnership is important to us at Monkey Puzzle, so it is wonderful to know that our communication has helped build trust and…read more
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Review from Sarah W (Mother of Child) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has thoroughly enjoyed his time at monkey puzzle and I am so pleased and impressed by all the staff and set up they have. There is so much to do and every one in there knows every child and always says hello and makes a big fuss. These are people who truly love what they do and it shines through
the kids and how much they are learning and enjoying their time there. I am so glad we chose Monkey Puzzle before our son starts at the school. They have been amazing and I will always be grateful for everything they have done and continue to do. Thank you
Reply from Aimee Gill, Deputy Nursery Manager at Monkey Puzzle Day Nursery Bishop's Stortford
Thank you so much for your kind and thoughtful message. We're absolutely delighted to hear how much your son has enjoyed his time at Monkey Puzzle Bishop's Stortford. Your recognition of the team's…read more
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Review from Ella M (Mother of Child) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't be happier with our experience at Monkey Puzzle. The staff are incredibly caring, patient, and genuinely invested in each child's well-being and development.The environment is bright, safe, and filled with engaging activities that encourage creativity, learning, and social skills. I've noticed
such positive growth in my child's confidence, communication, and independence since joining. It's clear that the team goes above and beyond-not just meeting basic needs, but also nurturing each child's individuality and making them feel valued and loved. The regular updates, photos, and feedback give us peace of mind and make us feel part of our child's daily journey.
I'm so grateful we found Monkey Puzzle. It truly feels like a second home for our little one, and I would highly recommend it to any parent looking for a safe, supportive, and inspiring place for their child.
Reply from Aimee Gill, Deputy Nursery Manager at Monkey Puzzle Day Nursery Bishop's Stortford
Thank you for sharing. We are absolutely delighted to hear how happy you are with your experience at Monkey Puzzle Bishop's Stortford. It means the world to us to know that our team's dedication to…read more
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Review from Tracey R (Grandmother of Child) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have had an excellent experience with Monkey Puzzle. I was anxious to leave my first grandson but the setting have been amazing at helping him to settle in and keeping us up to date with his progress on the app. I myself work in a childcare setting and have been very impressed with this nursery. The
key workers in particular have been amazing and so friendly.
Reply from Aimee Gill, Deputy Nursery Manager at Monkey Puzzle Day Nursery Bishop's Stortford
Thank you for sharing your positive experience at Monkey Puzzle Bishops Stortford. We understand that leaving your child or grandchild anywhere for the first time can cause some anxiety so we aim to…read more
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Review from Aswathy C (Mother of Child) published on 1 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love Monkey Puzzle. The staff are all great, so friendly and caring. They're always keeping the app up to date, including lots of photos every day. Our little one loves his days there, and is learning so much. There is always a wide variety of things to play with, including messy play, water play,
and a lovely outdoor garden. We'd highly recommend Monkey Puzzle to others.
Reply from Aimee Gill, Deputy Nursery Manager at Monkey Puzzle Day Nursery Bishop's Stortford
Thank you for your kind words about our Staff, we thrive to build a strong, caring and welcoming team. We are glad to hear that you have had such a positive time so far with your child's journey at…read more
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Review from Karina C (Mother of Child) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family has had a wonderful experience with this nursery since January 2024, when our eldest daughter joined at the age of one. She began her journey in the baby room, where the staff were incredibly caring, attentive, and reassuring, making the transition smooth for both her and us as parents. As
she grew, she progressed into the toddler room, where she has continued to thrive. The staff are consistently warm, friendly, and engaging, providing a wide variety of activities that encourage her learning, creativity, and social skills. Communication is excellent, with regular updates on her daily activities, meals, and milestones, helping us feel closely involved in her journey. The environment is clean, well-organised, and full of stimulating resources. We look forward to her progressing into preschool and are excited for our youngest daughter to join the baby room this September, confident she will receive the same loving care. We couldn't be happier with the nursery and the team.
Reply from Sarah Burgess, Nursery Manager at Monkey Puzzle Day Nursery Bishop's Stortford
Dear Karina Thank you for your kind review of our setting, we strive to provide a nurturing and caring environment for all the children who attend, we like to keep parents updated with how there child…read more
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Review from Kelly W (Mother of Child) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has attended this nursery from the age of 1. So she has experienced each classroom: Babies, Toddlers and Preschool. She loves going to nursery and the staff are all amazing. The lunchtime food menu is excellent, with a nee supplement I am hoping that the breakfast menu may start to expand
as well. Overall a brilliant setting.
Reply from Sarah Burgess, Nursery Manager at Monkey Puzzle Day Nursery Bishop's Stortford
Dear Kelly,Thank you so much for your review, I am pleased to say there will be changes to the menu, this will be starting in September and the breakfast menu will be expanding. Once again thank you…read more
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Review from Tsitsi Elisa M (Mother of Child) published on 24 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was impressed with the structure of the day, from drop-off to pick-up. The Monkey Puzzle team ensures they communicate effectively through the application as well as telephone calls.


We waited just under four weeks before our daughter joined the nursery, based on a word-of-mouth referral. I appreciate

that the children follow a clear daily routine, which helps maintain consistency at home as well.


The team knows all the children well, and for a relatively new nursery in the area, they have far exceeded my expectations. I would highly recommend them, as my daughter thoroughly enjoyed her experience and has developed great confidence.

Reply from Aimee Gill, Deputy Nursery Manager at Monkey Puzzle Day Nursery Bishop's Stortford
Thank you for your kind words, it has been a pleasure to support your family throughout your child's time with us at Monkey Puzzle.
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Review from Marina R (Mother of Child) published on 15 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little one loves going to the nursery! The staff are very kind and helpful and engage children in a lot of different activities. They make sure every child is happy and comfortable. For example, my little one loves being outside so they take her out to the garden every day and spend hours there if
weather permits. The staff are also great with talking to the parents. They give us daily updates on our babies' development.
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Review from Vicky K (Grandmother of Child) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my grandchildren attend this nursery and every time we pick up, all the children seem super happy and the staff are kind friendly and bubbly! Everyone always says good morning or have a lovely evening and the feedback at the end of the evening always seems thorough. Our daughter always lets us
know how they have eaten before we collect them as she is able to see it on the app straight away. When we ask our grandchildren about their days (one is 3 and one is 1.5) the eldest always tells us what she's been up to, which usually includes, lots of creativity (e.g painting, foam play), sand and water play, time in the garden and lots of music and dancing.
Thanks so much for giving our grandchildren such a great start in life!
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Review from Sarah B (Mother of Child) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son has been at Monkey Puzzle since June 2024 in the pre-school room. The staff have been very friendly and helpful in the development of our son. He has the opportunity to play outside a lot and the facilities on offer are top-notch. The nursery is very clean and the staff are always great at keeping
us updated throughout the day on activities that the children are doing. We are very happy with the nursery, and our daughter will be starting in the baby room next month. We highly recommend this as a nursery!
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Review from Lydia L (Mother of Child) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have 1 child at Monkey Puzzle Bishop's Stortford who is in the preschool room.
She goes two mornings a week and has massively grown in confidence since she started attending in January 2024.
They have a wide range of different activities and a lovely outside space.
The staff there are all really
lovely and friendly and genuinely take an interest in the development of your child.
The food options are all very well balanced and lots of options which help with your child trying new foods.
I will be sending my younger child there as well who will start in the new year.
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Review from C W (Mother of Child) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and have been very helpful with any queries we have had. Our son loves the baby room and is welcomed and settled in a professional yet calming manner. We love the fact the children are taken outside a lot during the day as well as the variety of toys and enrichment offered
indoors.
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Monkey Puzzle Day Nursery Bishop's Stortford is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Monkey Puzzle Day Nursery Bishop's Stortford is calculated as follows: ( (200 Excellents x 5) + (26 Goods x 4) ) ÷ 226 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Monkey Puzzle Day Nursery Bishop's Stortford is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 number of registered child places is 13.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Meet the Team (1)

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Sarah

Job Title: Nursery Manager Joined: 2023

Hi, I'm Sarah and I'm the Nursery Manager at Monkey Puzzle Bishops Stortford. I am a mum of 2 boys and really enjoy sports, both my sons play football and I enjoy watching them on the weekends.


I have been in childcare for over 17 years. I started as a level 3 practitioner and worked my way up to become a Manager. I love my job seeing children learn and thrive within the setting is fantastic. I can’t wait to be a part of the Monkey Puzzle team, watching the children grow and learn within our Bishops Stortford Nursery. I look forward to meeting all our new parents and children.

Frequently Asked Questions about Monkey Puzzle Day Nursery Bishop's Stortford

What is the Age Range of Children that Monkey Puzzle Day Nursery Bishop's Stortford accepts?

Monkey Puzzle Day Nursery Bishop's Stortford accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Monkey Puzzle Day Nursery Bishop's Stortford Open?

Monkey Puzzle Day Nursery Bishop's Stortford is open: Monday 07:30-18:30, Tuesday 07:30-18:30, Wednesday 07:30-18:30, Thursday 07:30-18:30, Friday 07:30-18:30.

How many Children does Monkey Puzzle Day Nursery Bishop's Stortford have capacity for?

Monkey Puzzle Day Nursery Bishop's Stortford has capacity for a total of 67 Children.

How far is Monkey Puzzle Day Nursery Bishop's Stortford to the centre of Bishop's Stortford?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Monkey Puzzle Day Nursery Bishop's Stortford to verify any information. View our terms and conditions. Monkey Puzzle Day Nursery Bishop's Stortford has an Enhanced Service - more info.