N Family Club - West Hampstead

N West Hampstead, 13 Woodchurch Road, London NW6 3PL
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9.7 34 Reviews
  • N Family Club - West Hampstead, London
N West Hampstead opened in December 2019 and they’re thrilled to be at the heart of this neighbourhood. Discover a space to meet and relax, learn and grow with a nursery, dedicated parents’ coffee and breakfast bar, a large garden and a programme of events for the whole family.

At N West Hampstead, they’re committed to offering you a nursery experience like no other. The West Hampstead nursery is packed full of features like a specialist art studio, sensory lab, state-of-the-art mini kitchen and a purpose-built children’s stage for music, dressing up and expressive arts. The back garden has a water zone, vegetable patch, an adventure playground and giant sandpit, while the front garden has a large undercover buggy park.

N West Hampstead was rated Outstanding by Ofsted in December 2021 and the group was named the highest-quality in the UK by Nursery World in 2023.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Leandra McKenzie (Nursery Manager)

Number of Childcare Staff

  • 36

Total Places for Children

  • 90

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • Under 3 years: £148.00 per standard day
    3 years +: £143.00 per standard day


    Fees include all food, drink, consumables and activities.

  • Our fees are all-inclusive, covering everything from meals and snacks, formula for infants, nappies and trips.


    The minimum plan we offer is 3 full days, and every N plan must include either a Monday or Friday.


    You can find out more about fees on our website, along with all the Ts & Cs you need to know.

Opening Times

  • Monday 07:00-19:00
    Tuesday 07:00-19:00
    Wednesday 07:00-19:00
    Thursday 07:00-19:00
    Friday 07:00-19:00

When Closed

  • Bank Holidays & 1 week at Christmas

N Family Club - West Hampstead Reviews (34)

9.7

N Family Club - West Hampstead has a Review Score of 9.7 (9.743) out of 10, based on 16 reviews in the last 2 years.
Over all time N Family Club - West Hampstead has 34 reviews.

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Total of 34, showing 21-34
Review from Roni Z (Mother of Child) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a pleasure to send my son to N family West Hampstead every day. I am so lucky to have it in my neighbourhood and to be able to raise my child in such a well-maintained and super-caring facility that provides him love and encourages him to explore the world in a very special way.
The team is
very collaborative and welcoming, ready to assist in every need of the child and the parent. You can really feel that they can see you and your child and always try to promote the needs of both (my personal experience for example with the potty training, thanks to the key person of my child he managed to make it through and now is independent)
The room is managed by a very dedicated person and an amazing team that assists and stimulates my son with very creative activities.
The food is delicious and my son loves it. The menu is very diverse and healthy - I wish could eat there as well.
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Review from H A (Mother of Child) published on 8 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
N Family Club arrived in West Hampstead at the end of 2019, a time when we struggled to find suitable nurseries for our then 1 year and 6-month-old daughter. We love everything about the nursery: the building, the rooms, the staff, the food served to the kids, the activities and the learning experiences.
It is the best nursery.
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Review from Mohammed S (Father of Child) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't be happier with the nursery! As a parent, there are things you expect, like making sure it's a safe, caring environment that helps your children develop. And then there are things you hope, like your child feeling the same warmth as home, that their education feels tailored to their interests
and they develop as you hope they may do with you there.


N Family Club West Hampstead really does deliver on our expectations and exceeds our hopes – our toddler moved over from a different nursery around 9 months ago and we feel so lucky. The care from his key worker has been exceptional – at one stage we told her he had an emerging interest related to volcanoes and a few days later she tailored a science experiment around just that!


Would recommend to all parents in the area!

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Review from Roma A (Mother of Child) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love the nursery. The staff are incredibly thoughtful and the way the play and education is set up is really unique. My toddler loves it there and is learning so much.
Even through the pandemic they've been incredible and keeping us in touch with all that's happening in our child's day which has been
so important to us as parents.
Reply from Naana, Nursery Manager at N Family Club - West Hampstead
It's really great to hear that you feel you've received good communication from the team, and that your toddler is loving her time at nursery! Thanks for leaving your lovely review.
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Review from Talya K (Mother of Child) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have two children of different ages at the N Family Club and are feeling very lucky to have found this perfect nursery! The attention given to each and every detail, varied activities as well as diversity awareness are of the highest standards, alongside well trained and excellent staff are wonderful.
The facility itself is amazing, the food menu incredibly accurate and the pedagogical approach very impressive.
Reply from Marta, Nursery Manager at N Family Club - West Hampstead
Wow! Thank you very much for giving us your feedback. I'm absolutely thrilled to hear your children's time with N has been positive so far, we're so pleased to have you with us.
Thank you again.
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Review from Vhari P (Mother of Child) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has been at the nursery since September 2020 and we have been incredibly impressed. We were very worried about her settling in, as she had never been looked after by anyone other than her parents, but the nursery handled the whole process very sensitively and patiently and now she absolutely
loves going in each day. All the staff that we have come across are fabulous and clearly genuinely love being with the children. She has developed and progressed so much in a relatively short space of time - the nursery has exceeded our expectations. I am usually very difficult to please and I genuinely could not be happier with N Family - I just wish they did primary and secondary schools too!
Reply from Marta, Nursery Manager at N Family Club - West Hampstead
Thank you so much for your kind review - it's fantastic to read that your daughter loves coming in to see us every day! I'll pass this on to our team who will be delighted to read this. Thanks again.
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Review from Harriet M (Mother of Child) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has only been at the nursery for a short time but so far we have been extremely happy. He has several food allergies and the nursery have been incredible about catering for this and making sure he is not only safe, but enjoying eating lovely free-from alternatives.
The parent app is amazing
to see how his day has been and gives me such reassurance and a good sense of what he is up to, especially with photos of him enjoying the various activities.
The staff really seem to genuinely care for the children and have been so caring with his settling in process. I couldn’t have asked for more.
Unfortunately, due to Covid, we have not been able to take advantage of some of the other N ‘perks’ but we are looking forward to being about to interact more with the staff and see more of the facilities when we are able.
Reply from Marta, Nursery Manager at N Family Club - West Hampstead
This was a wonderful review to read, thanks so much for leaving your feedback. It's great to know that you feel your son is being looked after so well by the team, and we're all very much looking…read more
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Review from Francesca B (Mother of Child) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with this nursery. I am very impressed by the work done by educators. My son is learning a lot of things and the educators always make sure they share feedback with me on a daily basis and give suggestions on how to support and extend learning at home as well. I am impressed by
the breadth of activities they expose the children to. I love the variety and I love the fact that they use top quality toys and materials. I can tell that they care about the children a lot and they know them very well. The facilities are also great which is definitely a plus.
Reply from Marta, Nursery Manager at N Family Club - West Hampstead
Thank you for your feedback. It's wonderful to know that your experience at N has been positive! We've loved getting to know your family - I'll be sure to pass this on to the team.
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Review from Vicki B (Mother of Child) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
N Family Club at Woodchurch Road is a fantastic nursery. The staff and educators are all caring, nurturing and clearly take an active interest in the welfare and development of the children in their care. You're kept informed of all the activities your child has done each day as well as how their development
is coming along. Our daughter has developed a great bond with her educators and is always keen to head in each morning. The facilities are fantastic! Each room is filled with a variety of toys, books and educational activities. The outside playground is amazing with climbing frames, sand and water features as well as big chalkboards to practice their mark-making. The menu is really impressive with nutritious meals and snacks that are prepared fresh on-site each day. 2020 has been a huge upheaval for many, but the nursery has always kept us well informed of their policies and we feel in safe hands. We love being part of the N Family and wouldn't hesitate to recommend them.
Reply from Marta, Nursery Manager at N Family Club - West Hampstead
It is lovely to read that your family loves being a part of our N Family! Thank you for your feedback. I'm really pleased your daughter has built a great relationship with the team in her room and…read more
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Review from Rachel W (Mother of Child) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our daughter from another nursery to N Family West Hampstead as soon as it opened. Their reputation from their other locations was excellent and I’m pleased to say it is the best decision we have made. The facilities are excellent; the staff polite and professional (take their time to learn
who all the parents are by name) and my daughter has loved it from day one. The structure of the classes is a great mix of activities and there is also a good focus on being outside. We’re kept regularly updated via the Famly App which makes all admin very easy to deal with. Our daughter loves the carers and has made a lot of friends. Worth a separate mention - the food and the children’s weekly menu is absolutely amazing! The food is top quality right down to the choice of smoothies. Additionally, you get access to a whole range of N Family club classes (outside of nursery hours) a lot of which we have taken up - cooking; parenting classes; arts and crafts.
Reply from Marta, Nursery Manager at N Family Club - West Hampstead
This was such a lovely review to read, thank you for taking to the time to give us your feedback. I'm so happy that your child loves her time at nursery and that you've been enjoying our Family Club…read more
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Review from Alexandra N (Mother of Child) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I simply cannot praise this nursery enough. The staff, the thoughtful design that allows seamless indoor and outdoor play, the research put into the toys and books plus the fact that N Family has created their own curriculum based on the best bits of different educational methodologies (Montessori,
Reggio Emilia, Forest School etc) - all have me convinced that my son is in the best hands. We joined in February 2020, and the communication throughout the Pandemic has been flawless. The CEO of the company over-communicated regularly on policies and laid out a path for return and securing staff stability. N Family really led the way here, including sending out daily activities and videos to do with our kids so they keep developing (and we would know how to entertain them!). N Family is in a league of its own when it comes to childcare but also creating a community between staff, children and parents. Happy parent and child!
Reply from Marta, Nursery Manager at N Family Club - West Hampstead
Thank you for leaving such a wonderful review! I'm so pleased to hear that you feel that your son is getting the best start with us. I'll pass on your feedback to the team, they will be delighted to…read more
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Review from Alison G (Mother of Child) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
N Family Club West Hampstead is just that, an extended family! We are beyond happy with the care our 2 year old little girl gets. She is so excited every day to go to "school" and is always smiling on pick up. We get updates via the app through the day which keeps us connected to her learnings. Her
growth in language: social skills have been so wonderful to watch - we couldn't be more thankful to be apart of this wonderful community.
Reply from Marta, Nursery Manager at N Family Club - West Hampstead
Thank you so much for your feedback. It's fantastic to read that your daughter has settled in and loves coming to nursery every day. The team will be so pleased to read your lovely review. Thanks…read more
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Review from Rachel C (Mother of Child) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely and very engaged staff. Happy and calm environment.
Reply from Marta, Nursery Manager at N Family Club - West Hampstead
I'm delighted that your experience with us has been so positive. We loved reading your review and will definitely be passing it on to the team.
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Review from Leanne (Mother of Child) published on 23 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about N. You truly do feel like you, and more importantly, your child, are welcomed into a wider family. The educators take great care and really do cater to the needs of your child, understanding that each are unique and are developing at different paces and in different
ways. My child is truly thriving and is developing fantastic social skills which are undoubtedly a result of the bonds made with other children and educators alike. Thank you, N for creating a home away from home for my little one.
Reply from Marta, Nursery Manager at N Family Club - West Hampstead
Thank you for your lovely review. It's been so wonderful getting to know you and your family. I'll pass this on to the team, they'll all be very happy to read that you've felt so welcomed by everyone…read more
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Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for N Family Club - West Hampstead is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.854 for N Family Club - West Hampstead is calculated as follows: ( (168 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 192 Ratings = 4.854
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.889 Points relating to the number of positive Reviews for N Family Club - West Hampstead is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 number of registered child places is 18. 16 Positive Reviews ÷ 18 = 0.889
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Leandra

Leandra McKenzie

Job Title: Nursery Manager Joined: 2023

With over a decade of experience in the early years field and a BA Hons Early Childhood Degree, Leandra is passionate about creating enriching nursery environments and building strong relationships with both parents and children to foster a sense of family. In her personal life, she cherishes time spent with her two young children and finds joy in exploring new destinations with them through travel.

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