Dockside Day Nursery and Pre-school

Unit NURS 1, Dockside Outlet Ctr, Maritime Way, Chatham Maritime, Chatham ME4 3ED
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9.9 82 Reviews
  • Dockside Day Nursery and Pre-school, Chatham
Dockside Day Nursery and Pre-School is a full day care nursery situated in the Dockside Outlet Shopping Centre. The nursery has a unique, modern and fully secure rooftop garden looking out onto the picturesque Chatham Maritime Marina.

The nursery features five spacious and well equipped age-appropriate rooms ranging from babies to rising fives attended to by well qualified and experienced staff.

The Baby Room follows the home routines of younger babies, providing a loving and secure environment to meet all their needs. The Toddler Room features comfy areas, exciting activities and resources positioned around safe, fun physical equipment for those children who are toddling and explore a great deal more, but still may need aspects of their home routines. Staff work as closely as possible to match home routines for babies and toddlers.

The Nursery Rooms 1 and 2 cater for intrepid two-year-olds and all the excitement that being two brings. The engaging environment encourages a wide range of skills to be learned to aid independence with cosy areas to rest.

The Pre-School Room and Rising Fives Rooms inspires three and four-year-old children to gain the literacy, maths and self-care skills ahead of the crucial time of starting primary school ready to be life long learners.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Hayleigh Fry (Manager)

Admission Information

  • Minimum of three half day sessions or two full day sessions

Number of Childcare Staff

  • 35

Total Places for Children

  • 109

Age Range

  • from 0 years 3 months
  • to 4 years 11 months

Funding & Fees

  • Email Dockside Day Nursery for more information.

  • Dockside Day Nursery provides high quality childcare and education with experienced, qualified staff in a fantastic environment with a unique rooftop garden. We have five rooms - Babies, Toddlers, Nursery 1, Nursery 2, Pre-School and Rising Fives. All meals are freshly cooked on the premises by our nursery chef.


    **Funding terms and conditions apply **


    Parents and Carers are able to use the fifteen hour funding from 9 months old up to and including the 15 and 30 hour funding for three and four year olds, stretched over 51 weeks of the year.


    Sibling Discounts also available (Terms & Conditions apply)

    Additional Information:
    •   In order to secure your place, a deposit of £200 and a non refundable registration fee of £50. If you decide not to join the nursery, the deposit is not refundable as the place would have been held.
    •   Fees are based on 51 weeks per year, paid monthly in advance (1st of every month)
    •   A minimum booking of two full days or 3 half days per week is required
    •   Fees to be paid monthly by direct debit or tax free childcare
    •   No refunds will be given for sickness or holidays.
    •   Fees are subject to review in accordance with the Terms and Conditions
    •   The nursery will be closed on all Bank Holidays (normal charges still apply)

    NHS workers and Emergency Services get 5% off and there is also a 10% discount for full-time places.

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays

Parking

  • Plenty of free parking for up to one hours at the Dockside Shopping Outlet car park

Dockside Day Nursery and Pre-school Reviews (82)

9.9

Dockside Day Nursery and Pre-school has a Review Score of 9.9 (9.923) out of 10, based on 26 reviews in the last 2 years.
Over all time Dockside Day Nursery and Pre-school has 82 reviews.

Overall Experience
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Total of 82, showing 21-40
Review from K S (Mother of Child) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My little girl has been at Dockside Day Nursery since September 2022. She thoroughly enjoyed every aspect of the nursery. The teachers and management are so helpful and welcoming and really do go the extra mile whenever they can. I would highly recommend them to anyone looking for childcare!
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you very much, very much appreciated! We have loved having you all as part of the Dockside family.
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Review from D K (Mother of Child) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my boys have been at Dockside since January 2024. The nursery's facilities and staff are excellent and both of my boys have thrived there! One of the things that impressed me most was that they have a rising fives class within pre-school that specifically focuses on school readiness which has
been so beneficial for my older son and I've seen how many new skills he's learnt as a result. Would definitely recommend Dockside to any and all parents.
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you very much, we appreciate it so much. I am pleased that L has enjoyed his time in rising fives! We are glad you chose Dockside.
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Review from K K (Mother of Child) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending since he was 8 months old (Aug 2020) so will have done a full 4 years by the time he leaves in Aug 2024. He has loved it. We have had no issues and he looks forward to going every day. He has learnt so much from being there and has the best days. It's a safe environment and
the staff are invested in the children. It's always clean and engaging. The unique location of the nursery adds to its charm. I recommend it to everyone who asks about it. I will be sad to see my son leave but thanks to the staff there he is ready for the next step.
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you for your kind words. We have loved having your son at Dockside! We would like to thank you for your continued support over the years, it has been a pleasure being a part of little man's…read more
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Review from K H (Mother of Child) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend this nursery to anyone it is amazing and my daughter had an amazing time. She started at 2 1/2 and finished just after she turned 4 I can not fault the staff at all. The nursery is clean the staff are friendly and polite. If you want a nursery then this is definitely one I would recommend!
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you so much for such a wonderful review. We have thoroughly enjoyed the adventure with your daughter, you have done a brilliant job with all your exciting explorations with her, always something…read more
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Review from T E (Mother of Child) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been in the nursery for about 10 months and I must say the staff are really nice and helpful. At first it was a struggle for my daughter to go into nursery but thanks to the great staff who helped her settle in very well. I highly recommend dockside day nursery
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you so much for your lovely review and we wish you all the best .
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Review from Patrizia C (Mother of Child) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son started going to this nursery 8 months ago. The staff is amazing, caring, supportive and hardworking to make sure every kid is happy and able to learn something new every time at the nursery. I am glad I chose this nursery because it was recommended by my friend. I really recommend this nursery
because no one will regret it. I noticed a big improvement in my son's behaviour and communication, especially because he is bilingual. Every single person who works in this nursery is brilliant!
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you so much for your wonderful review, we really enjoy having you as part of the Dockside Day Nursery and Pre-School family and your little one is doing so well. Kind Regards
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Review from H S (Mother of Child) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter started at Dockside Day Nursery and Pre-school at 2 years old in the nursery room and has recently left to start school. I viewed a few different nurseries before making my choice of which nursery to send my daughter and I 100% made the correct decision in choosing this nursery, they have
always gone above and beyond to ensure my daughter was happy and enjoyed her nursery experience. All the staff that looked after my daughter were absolutely amazing, you could really tell they loved their job, they had so much time and patience with the children, they always made sure they had fun activities planned daily and my daughter left and started school being able to recognise and write her own name and be independent. It really is an amazing setting and would highly recommend it to anyone looking for a nursery! My daughter still frequently asks if she can go back for the day as she misses her teachers!
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you so much for your amazing review, it is really appreciated and we are thrilled we meet your expectations
Kind regards.
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Review from Peter F (Father of Child) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m the father of a 4-year-old girl who has been attending the Dockside Day Nursery for the past year and a few months.
I can honestly say that this is the best nursery I have ever seen. It is no wonder they have an outstanding rating from Ofstead.
The staff are amazing, they are very caring, attentive
and professional. They have a great approach to engaging the children in various activities, such as arts and crafts, music, outdoor play and storytelling. They also teach them important skills, such as literacy, numeracy and social and emotional development. My daughter loves going there every day, she has made many friends and she has learned so much. I can see the positive impact of the nursery on her growth and happiness. I’m very grateful to the Dockside Day Nursery for their work and I would highly recommend them to anyone looking for a quality childcare service in the area. They are simply the best!
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
It has been so lovely watching her grow and develop and she always makes us smile. Thank you for your wonderful review
Kind Regards.
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Review from K Q (Mother of Child) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely outstanding nursery. Could not recommend more. The staff are incredible and so supportive of both parents and the children. My son has been with them since he was about 16 months old and he has thrived. The staff all have excellent bonds with the children and always have the child’s best
interests at heart. I have always felt comfortable leaving my child at the nursery and never have any concerns for his welfare or wellbeing. Hands down the best nursery I could have put my son in.
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you so much for your wonderful review, we have thoroughly enjoyed having your little one at the nursery and it has been lovely to see him grow.
Kind Regards.
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Review from Jack E (Father of Child) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dockside has been absolutely fantastic for my son. He is adopted and had struggled in two previous settings where they had not been able to see past his sometimes difficult behaviour. At Dockside, he has been transformed as the staff have made a real effort to get to know and understand him, and their
care and affection helped him relax and enjoy his time at nursery in a way he hadn’t been able to before. I cannot speak highly enough of the dedicated staff who have worked with our son, helping him with his speech, language and numbers. He starts school next month, and without the support and encouragement he has received at Dockside, I think he would have found the transition very difficult, but he is very excited about his new school, partly because he now believes that he can trust the teachers to help him as the adults have at Dockside. We are so grateful that we found Dockside when we did, and would wholeheartedly recommend them.
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you wholeheartedly for your lovely review, and we wish him all the best at his new Primary School.
Kind Regards.
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Review from Claire P (Mother of Child) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had the most amazing experience for the past year. The staff are exceptional, hardworking, approachable and friendly. The staff are great in addressing any concerns - my son struggled with anxiety and the team always took on board anything I asked them to do.
In preschool and rising fives,
the staff have created a nurturing environment and my son has certainly developed! Thank you, we really appreciate all of your hard-work.
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you so much for choosing our nursery. The review is lovely and we are really happy that your little one made great strides with us. All the best at the new school.
Kind Regards.
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Review from S N (Mother of Child) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Incredible staff each and every one of them. We have had a difficult road with our son and they have been nothing short of remarkable in supporting our son and us as parents! The special educational needs coordinator team are angels, they go above and beyond always for us. Great food choices, toys,
activities, being inclusive! Clean to a very high standard. I cannot recommend this nursery enough. The thought of our son ever leaving here actually breaks our hearts. Thank you for everything.
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you for such a wonderful review, it really means a lot to us all.
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Review from Victoria H (Mother of Child) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has attended Dockside Day Nursery and Preschool since September 2020. She will soon be leaving in order to start school. We could not have asked for a setting that has better prepared her both educationally and emotionally for starting reception at school. All the staff are nurturing and
enthusiastic, contributing to the bright and kind individual our daughter is today. The children are treated as individuals and so very well cared for. I am enrolled in a healthcare degree and the management have always been extremely supportive of the changes that my placement hours may make on our daughter's session schedule. Communication via email and telephone is always excellent. The nursery has a new app which is user-friendly and although I don't have experience of how it is used for babies and toddlers I expect it works well.
Overall I would absolutely recommend Dockside Day Nursery and Preschool to anybody in the area for their children to attend.
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you so much for your super review and we are really happy that you recognise the staff efforts.
Kind Regards, Sharon.
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Review from Fran J (Mother of Child) published on 17 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter started nursery at two and a half years. She could not speak much due to lack of exposure to other children during Covid.
We had reservations about starting her full-time immediately but the nursery was very supportive and quickly put in place a plan and referrals. Within three months,
life had changed. I cannot praise the staff enough. Before we knew it she had developed into a confident young girl. She couldn’t stop talking to share all her learning. They potty trained her fully within two months of her starting, which is something we could not have done alone. In fact, they did it all. We cannot stop but sing praise alone. She loves going to nursery every day of the week and even wants to go to nursery during the weekend. They have been consistent with all areas of learning. The staff are friendly and professional. Our daughter loves them so much. She has learnt to eat a variety of foods. Dockside Nursery has been a great foundation for our daughter’s future. 100% recommended
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Hello Fran, thank you so much for your detailed and encouraging review. Covid was a difficult time for everyone and I am glad you agree that the staff have worked so hard to support you both.
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Review from Tracey G (Mother of Child) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but lovely words to say about Dockside Day Nursery. My daughter started there in July 2021. She was only one and was quite anxious and quiet. But week after week, I have seen her grow in confidence and really enjoy her time there, which is testament to the amazing staff. Every single
staff member has taken the time to get to know my daughter and introduce themselves to me as my daughter has moved up into different rooms. There is a real sense of support and catering for each child's individual needs - nothing ever seems too much to ask. I also love how diverse and inclusive the nursery is, which was something I felt really shone when I was choosing where to send my daughter. Dockside's communication is also second to none. Even on a daily basis, the detail given about what my daughter has been up to that day is excellent - I couldn't ask for more and love what a caring, supportive and safe environment the nursery and staff provide.
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you for your wonderful review, it is really appreciated by all of us.
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Review from Kati E (Mother of Child) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter is under the SEN category and I couldn't praise them enough for all the hard work they have put in with my daughter. Her key workers have always strived to help her to the best of her ability. They have always supported us throughout in terms of our wishes and helping through the EHCP process.
I would definitely recommend Dockside as a nursery!
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you for reviewing us, your little one is so resilient and has come so far.
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Review from M A (Mother of Child) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dockside Nursery is a fantastic nursery. If I could give 1000 stars for the staff and management I would. The team are very efficient and all round great. They do a lot to make the children feel comfortable and settled, keep parents informed and build the children's knowledge. My child loved it there
so much that on the first day of settles they wanted to stay and refused to come back to me! I also love how diverse they are. As a first-time mum they made the process of selecting childcare and returning to work seamless. They are so patient and worked with me to agree the best possible outcome. I have seen significant growth in my child's development and independence. As an added bonus their location is pretty accessible and parking isn't a hassle. I would 10/10 recommend this nursery.
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Hello and thank you for your lovely review about Dockside Day Nursery and our staff team. It is a real pleasure to have your little one here. Thanks, Sharon.
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Review from L B (Mother of Child) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been attending the nursery for 17 months now and she loves it. The staff are amazing and genuinely love and care for the children. I cannot recommend them highly enough. My daughter is thriving and loves going to nursery.
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you so much for your great review, it has been so lovely to see her grow.
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Review from Jack R (Father of Child) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My twins have been attending Dockside nursery since September 2022, after a very nervous start due to our children being particularly anxious with separation, the team at Dockside have really gone above and beyond to make sure they are happy to go to nursery. I have seen huge strides in both my son
and daughter, becoming more confident in themselves as well as progressing academically and emotionally. The team members always provide thorough updates at the end of the day with my children always leaving happy. The office staff are also amazing and always happy to help or provide advice where needed. I couldn't recommend this nursery more and believe they can help any child settle happily as well as excel in their growth.
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you so much for your super review, the twins are doing so well and it is lovely to see.
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Review from Rachel H (Mother of Child) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy to have chosen this nursery for our son. All staff are exceptionally caring and committed to the well-being of the children. The activities and environment are varied, interesting and engaging and the nursery consistently keeps parents well-informed about events and the child's progress
- both verbally and through the app. My son has made a lot of progress in terms of his confidence, speaking and understanding as well as his social interactions and -most importantly - loves going to nursery.
Reply from Sharon Lucas, Nursery Manager at Dockside Day Nursery and Pre-school
Thank you for your lovely feedback, it is so nice to see how well he is developing and a great communicator.
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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Dockside Day Nursery and Pre-school is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.923 for Dockside Day Nursery and Pre-school is calculated as follows: ( (288 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 310 Ratings = 4.923
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dockside Day Nursery and Pre-school is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 number of registered child places is 21.8, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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