Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road

12-14 Durham Road, London SW20 0TW
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9.5 61 Reviews
  • Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road, London
Dicky Birds Day Nursery and Preschool in Durham Road, Raynes Park is proudly rated Good by Ofsted (November 2024). They provide full-day care for children aged 3 months to 5 years in a safe, home-from-home setting close to Raynes Park station. Their all-weather garden, nutritious chef-prepared meals, and engaging extra-curriculars—such as Forest School, Early Years PE, Boogie Mites and Teddy Tennis—enhance every child’s Early Years journey. Their curriculum blends structured and exploratory learning, inspired by the Curiosity Approach, to nurture confident, independent learners. A dedicated SENCo ensures inclusive support for children with SEND. Dicky Birds works in close partnership with families, offering home learning resources, a lending library and regular updates through the Famly app. With excellent facilities, community links and a warm, welcoming team, they create a nurturing environment where children flourish.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care

Group/Owner

Person in Charge

  • Lisa & Sian (Managers)

Number of Childcare Staff

  • 45

Total Places for Children

  • 100

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • To find out our fees guide and more information, please speak to our helpful customer service team any time between 8.30 am – 6.30 pm, send us an email or visit our website.

Opening Times

  • Monday 08:00-18:00
    Tuesday 08:00-18:00
    Wednesday 08:00-18:00
    Thursday 08:00-18:00
    Friday 08:00-18:00

When Closed

  • Bank Holidays & Christmas

Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road Reviews (61)

9.5

Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road has a Review Score of 9.5 (9.454) out of 10, based on 19 reviews in the last 2 years.
Over all time Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
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Total of 61, showing 21-40
Review from R K (Mother of Child) published on 25 April 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
The nursery has unfortunately fallen well below standards expected.
We have been with this nursery for 5 yrs. It is currently a different nursery altogether from the nurturing and developmentally focused environment, where our older daughter spent her early years.
Rooms are understaffed, with the
assistant manager often having to attend to the children by herself at dropoff. Parents are asked to stay well into opening times to wait for room staff to turn up. Temp staff provide minimal attention to the children and often leave within weeks, putting perm staff under tremendous pressure.
Our child came back with unexplained injuries on numerous occasions. Sometimes injury reports were not provided, as they hadn't even noticed the large bruise on his face or open wounds on his hands. It also took 2 months for the team to complete an allergy care plan for our child's cow's milk allergy when he first joined.
Daynurseries need to update their scoring system as we'd give 0 stars if we could.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave your feedback. Please be assured that your concerns are being taken seriously and have been escalated to nursery management. If you would like to discuss…read more
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Review from E W (Father of Child) published on 11 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both our children attend Dickybirds and we can’t speak highly enough of the staff in the Pelicans and Signets rooms. The boys both love their respective key workers and have formed a real and lasting bond with all the staff in their respective rooms.
Our only negative comment relating to our experience
at Dickybirds is that the communication from the nursery’s management team is almost nonexistent. They’ve been stretched far too thin and are barely able to reply to the simplest enquiry. Also, Kiddy Carru has raised the nursery fees multiple times in the last few months with very little explanation or justification.
The staff in the rooms are fantastic but they are let down spectacularly by their managers and employers.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for the kind words about our team. They work incredibly hard to provide exceptional childcare and education. The concerns you've raised are being taken seriously and if you would like to…read more
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Review from R P (Father of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have all been very friendly and really helped our boy settle. The children do a range of activities throughout the day and are well looked after.
The faculties are a bit worn though, and updates to the app are a bit patchy.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. Our team are so passionate about providing exceptional childcare and education. They work hard to deliver a great variety of stimulating activities…read more
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Review from K P (Mother of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely team in Pelicans is always bright and cheery. Our child has thrived at Dicky Birds. We feel well supported, and he is well cared for. Would highly recommend Durham Road - we have been there since 12 months.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. It's lovely to hear that your little one is thriving with us! Our team works so hard to provide a supportive, nurturing environment where children…read more
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Review from S C (Mother of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care for my child and always take an interest in my son's development. I would prefer more information about the menu and perhaps support in teeth brushing as other nurseries do this.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. Our team is so passionate about ensuring each child is able to learn, grow and thrive at nursery. We welcome all feedback and take your comments…read more
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Review from L J (Mother of Child) published on 6 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team are doing well despite being under significant pressure and a crisis in the sector. Short staffing leads to a rise in agency staff who do not know the children as well and therefore cannot help children with their ongoing development needs in as significant a way. The long-serving team are
to be commended for their engagement and dedication, and this can be seen in the passing down knowledge to you get staff.
The nursery feels safe, is well-resourced, and children are cared for. The provision of phonics has changed, and I would say this is not for the better. There is less structured play than previously and less detailed observations, which all point to a lack of resourcing and support for nursery staff across the sector as they are expected to do the same with less money relative to the cost of living.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review and for providing us with feedback. The concerns you've raised are being taken seriously and if you would like to discuss anything further, please…read more
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Review from J T (Mother of Child) published on 5 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have full confidence in sending my son to Dicky Birds Day Nursery because of the hard work of the people that run and support his room (Pelicans). In particular, I am continually impressed by his room leader for her ingenuity with activities and commitment to every single child. Most recently we received
thoughtful Mother’s Day gifts that would have taken a huge amount of work and planning.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. Our team strives to build kind, caring relationships with each child and provide a variety of activities to help your little one learn and grow.
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Review from Frances D (Mother of Child) published on 1 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dicky Birds Day Nursery and Preschool is a wonderful nursery. The love and care they show our son is genuine and constant. He was quite socially anxious when he started nursery, but the staff went to such great efforts to make him comfortable and happy, his confidence has grown immeasurably this past
18 months. Every day, my son comes home saying he’s “had fun”! The range of activities and the experiences offered is amazing, and my son has learnt so much through playing and exploring - trips to the local park to play football is a particular favourite of his. The food offered to the children is incredible, I feel very confident that my son eats tasty, balanced, varied meals and snacks, and portions are generous with second helpings given when wanted. The bond my son has with the staff at Dicky Birds has blown me away and exceeded my expectations. We don’t have family close by, but Dicky Birds have filled that gap and become extended family, a home-from-home for my son. I couldn’t recommend the nursery more highly.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
We are so pleased to hear that our Dicky Birds nursery has become a second family and provided a home-from-home environment for your son. Our teams are dedicated to curating their environments to…read more
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Review from S P (Mother of Child) published on 1 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn’t be happier with our son’s nursery experience at Dicky Birds Day Nursery and Preschool. His class team and the management team are so warm and friendly. The love and care our son gets is so clear to see - he adores his time there and settled in straight away. I especially love the effort
and creativity that goes into the daily activities. I feel comforted that he is happy and very well cared for every time I drop him off. Would very much recommend Dicky Birds Day Nursery and Preschool Durham Road!
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
We are so pleased to hear that your little one adores his time at our nursery and that you are pleased with the daily activities. Our teams are dedicated to curating their environments to ensure this…read more
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Review from J C (Mother of Child) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dicky Birds Durham Road Nursery has been absolutely amazing! Our son started at 1 year old. He is so happy, loved and supported in the nursery. All the staff, from the management team to the individual staff, are so helpful, caring and friendly. There is a real loving culture in this nursery.
Highly
recommended to any parents.
Reply from Laura Wiltshire, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you so much for leaving a lovely review for our Dicky Birds nursery, Durham Road. We are delighted to hear that you've had an amazing experience with the nursery. At Dicky Birds, we are…read more
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Review from C G (Mother of Child) published on 21 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy that our son is at Dicky Birds Day Nursery, Durham Road. The staff are extremely caring and attentive. He has great relationships in his room and also with others throughout the nursery. I feel confident that he will have a great day and is looked after well. Excellent nursery!
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. It's fantastic to hear that your little one has made such great relationships throughout the nursery. Helping children to develop their confidence…read more
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Review from Rebecca S (Mother of Child) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Dicky Birds Durham Road have been so friendly and caring with my daughter. The nursery is run very professionally and efficiently. My daughter enjoyed her time at Dicky Birds very much and the staff were always available to support us whenever needed. I would not hesitate to recommend
the nursery to others.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. It's so great to hear that our team have been so friendly, supportive and caring. They work incredibly hard to ensure each child has a fantastic…read more
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Review from T C (Father of Child) published on 18 August 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
I echo some of the other comments that the standards at the nursery have dropped tremendously since the ownership changed (our elder daughter went to the same nursery three years ago, and had a wonderful time there - we were equally happy as parents). The management team now are unresponsive and rarely
respond to emails. Our daughter is leaving to attend kindergarten at a local school, and it was unclear whether she was invited to the leavers' sports day or not. I emailed to seek clarification and never received a response.
Classroom staff are probably trying their best, and likely care for the children.
For some reason, the higher-ups within the ownership structure thought that it would be sensible to place the admin burden of managing the financial side of the childcare business on the managers of the individual nurseries. (I query whether childcare practitioners ought to also have the skill set to manage finances, set fees, and chase payments). The core competence of the children-facing team is to care for the children as best they can; not having to take fee payments over the phone.
Reply from Charlotte Whyatt, Marketing and Communications Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Hi, thank you for taking the time to leave a review. We would like to apologise for your emails going unanswered. We strive to maintain a high level of communication with all of our parents to keep…read more
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Review from A M (Mother of Child) published on 28 June 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Unfortunately, standards at this nursery have really dropped in the last 12 months or so.
There is a massive shortage of staff, often parents need to wait in the room as there are not enough staff members to remain in ratio. Other rooms have over 30 children in a small space. Activities like going
to the park have been cut back due to staff shortages so it feels like a long day for the children to be kept inside the building. Updates and photos of what the children are up to in the day are sporadic.
The room staff are incredible though. So thoughtful, loving to the children. They make a special effort with each of them.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Thank you for your feedback, we can reassure you that we are taking your concerns seriously and we have escalated your comments to the relevant person. If you would like to discuss further, please…read more
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Review from Charlotte H (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We’ve had such a lovely experience at Dicky Birds. My son settled so easily and absolutely adores all of the staff. I’m so impressed with their kindness and care and my son's sign language, social skills and politeness seem really developed for his age and I credit all the lovely staff!
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Thank you kindly for taking the time to review your nursery, it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Review from Ben S (Father of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great nursery. Dicky Birds has created a nurturing and fun environment for both my sons and they have both loved their time there. In particular, I have been pleased with the variety of play experiences and the beginning of the educational curriculum.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Thank you kindly for taking the time to review your nursery; it is very much appreciated.
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Review from M S (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with Dicky Birds and the Raynes Park team.
Our son loves going to nursery and has wonderful relationships with the staff.
The team are wonderful and nurturing and are always helpful. During a time when we had house moves and some changes they were supportive and offered suggestions
to help our son adjust. Not only are the team helpful but we love how present and involved the managers are with the children.
We would highly recommend Dicky Birds to anyone looking for childcare!
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Review from John H (Father of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely friendly staff and warm environment. Thank you for all you do to take care of our daughter. She has moved rooms and grown with the nursery. We're very grateful for the safe supportive environment you give her.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Review from Laian N (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely staff, very friendly to both the children and the parents. They are helpful and cooperative and truly care about the children's well-being and education.
It would be great to give them sugar-free cereals for breakfast. Weetabix, rice puffs and corn flakes all contain refined sugar.
Also, I
would like to see a focus on reward instead of shame or punishment. It would be good to say less of things like, 'no', 'shouldn't', 'don't'; and more of 'what do you think will happen if...' to give the children something to think about and to make them aware of the consequences of their actions.
Also, focusing on the process instead of the outcome would be great. For example, 'what are you doing here?' and 'is that fun?'; instead of 'well done' or 'good girl/boy'. I'd like my daughter to enjoy what she is doing and not do it simply for the outcome and because it will please others.
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Review from F W (Mother of Child) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent nursery, caring and friendly staff and great all-round experience. My daughter’s development has come on leaps and bounds in the time she has been in attendance (3 months) and comes home happy every day!
Reply from Jessica Lawrence, Marketing Executive at Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road
Thank you kindly for taking the time to review your nursery; it is very much appreciated. Your feedback will be passed on to the nursery management team.
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Current Review Score: 9.5 (9.454)

Overview of Review Score

The Review Score of 9.5 (9.454) out of 10 for Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.604 for Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road is calculated as follows: ( (166 Excellents x 5) + (34 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 225 Ratings = 4.604
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 number of registered child places is 20. 17 Positive Reviews ÷ 20 = 0.85
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (12)

Meet the Team (2)

Lisa

Lisa

Job Title: Nursery Manager

Lisa, originally from Ireland, began her career as a beauty therapist before discovering a passion for Early Years education. She moved to London in 2011 and joined Dicky Birds, progressing from nursery practitioner to Nursery Manager. Lisa holds a BA in Early Childhood Studies and is committed to ongoing training and development. She finds great reward in seeing children grow and thrive during their time at nursery.

Sian

Sian

Job Title: Nursery Manager

Sian has a level 3 certificate in Childcare and Education and has been at Dicky Birds for eight years, working across all age groups. Sian enjoys working alongside parents, helping the children to become confident and school ready.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road to verify any information. View our terms and conditions. Dicky Birds Day Nursery and Preschool Raynes Park, Durham Road has an Enhanced Service - more info.