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Smiles Day Nursery

Rugby House, Hinckley Road, Sapcote, Leicester LE9 4FS
Smiles Day Nursery Logo
Smiles Day Nursery logo
Smiles Day Nursery, Leicester
Smiles Day Nursery, Leicester
Smiles Day Nursery, Leicester

Welcome to Smiles Day Nursery, snug in the cosy village of Sapcote, where every day is an adventure in learning and laughter! Smiles Day Nursery prides itself on creating a warm and nurturing environment that sparks curiosity and fosters a love for exploration.

The dedicated team of experienced educators are committed to providing a stimulating and safe learning atmosphere. They understand that each child is unique and work tirelessly to nurture...  

Funding & Fees

Fees vary depending on the nursery and the sessions you require. We accept both 15 and 30 hours government-funded childcare, where eligible.

We offer a range of flexible session options, including full-day sessions, school-day sessions, morning half-day sessions, and afternoon half-day sessions, available 51 weeks of the year.

We also offer sibling discounts and accept Tax-Free Childcare to help make childcare more affordable.

A £50 registration fee is payable when applying for a place.

For the latest information on fees and availability, please get in touch with the nursery directly. Our friendly team will be delighted to discuss your childcare needs, answer any questions you may have, and provide you with a personalised quote. We look forward to hearing from you!

Contact Smiles Day Nursery to get a personalised quote:

Type of Service

  • Day Nursery

Opening Schedule

Open all year

Full days available

Yes

Half day sessions offered

Yes

Group/Owner

Person in charge

  • Zoe McGowan (Manager)

Number of Childcare Staff

  • 23

Total Places for Children

  • 80

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Meals Provided

Yes

Meal Types Provided

Breakfast, Dinner / Tea, Lunch, Snacks

Consumables provided

Yes

Consumables provided include

Nappies/Wipes, Nappy Cream

Opening Times

  • Monday 07:30-18:00
  • Tuesday 07:30-18:00
  • Wednesday 07:30-18:00
  • Thursday 07:30-18:00
  • Friday 07:30-18:00

When Closed

  • Bank Holidays & Christmas

Parking

  • Driveway to the front of the building with ample parking.

Smiles Day Nursery Reviews (16)

7.6

Smiles Day Nursery has a Review Score of 7.6 (7.629) out of 10, based on 4 reviews in the last 2 years. Over all time Smiles Day Nursery has 16 reviews.

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Review from L P (Mother of Child) published on 18 June 2026 Submitted via Website
Overall Experience
My child has been at Smiles Nursery for nearly two years and she has never once not wanted to go in. All the staff at the nursery are so lovely and caring and the new management team are fantastic. Whenever you have a question or something you need to tell the management team, they are always there to help and reply very quickly. They also know all the children!
The teams in the room are brilliant and care for each child individually. Our daughter has come on in confidence so much and now engages with so many more people and her language and number skills are incredible. They know what each child is into and adapt the learning to this.
They don't have an outside space, but the garden room means that they can have access to play equipment all year round. They go on walks around the village to engage with the real world and see animals and plants. More than anything I love that they take them to the local library and shop!

Smiles Nursery is brilliant and I would highly recommend it.

Reply from Zoe McGowan, General Manager at Smiles Day Nursery

Thank you so much for your lovely comments, I am extremely happy to read that you and your child have had a positive experience with our nursery.

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Review from Louise E (Mother of Child) published on 17 February 2025 Submitted via Website
Overall Experience

My child has been coming to this nursery for 9 months now and I can't fault them. My child is very happy, walks to staff in the morning, never experienced any crying/refusing to go in and always smiles for the staff. My child's learning is coming on greatly and their fine motor skills are excellent I know this is being encouraged and explored in the room, all the staff in any room talk to my child and smile when we are in reception and all seem to genuinely care about the children in their care. Lovely nursery and lovely staff in my experience.

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Review from Daniel M (Father of Child) published on 12 February 2025 Submitted via Website
Overall Experience

Couldn't be happier with smiles! My eldest attended Smiles in 2021 and they were amazing, I looked around so many settings and was so happy to find Smiles. It really is a home-from-home environment with genuinely committed staff who were always so kind and caring and go the extra mile for both children and parents, my child loved their time at Smiles and so did we, I have now sent my second child to Smiles and have yet again been so happy with the level of care. Both my children excelled here and developed lovely bonds with their key people and the rest of the staff, communication is brilliant too, I get updates from the app and am able to access their online journal with their photos and development. Management have also been brilliant with any questions I've had. Smiles is such a lovely place with the most incredible staff and I can't thank everyone enough.

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Review from Kirstine H (Mother of Child) published on 23 December 2024 Submitted via Website
Overall Experience

I reported my child's care to Ofsted after the person in charge of her care decided it was ok to intimidate and physically handle her to make her do as she was asked. This was enough to cause trauma to my child and was seen on CCTV by the manager who acknowledged this happened and then went on to say that although my child was upset, perhaps my child was over sensitive because she was tired and it wasn't his intention to hurt her. However my child claimed and still does, that he scared her with his horrible voice he makes and he hurt her. The nursery manager did apologise and asked me to take her back in so he could explain (not apologise). I said no and she hasn't been back. To summarise our experience, my child was intimidated and physically handled by a member of staff, it was caught on CCTV, it caused trauma and upset and the general response was that my child was over sensitive, tired and didn't show any signs of marking on her skin hours later, so it couldn't have been bad.

Reply from Kelly Palfreyman, Owner at Smiles Day Nursery

We take allegations made against staff extremely seriously and have robust policies in place to protect the safeguarding of children in our care, we do not discriminate against the sex of our staff and follow our strict safe recruitment procedures to ensure they meet our high expectations. 3 Senior...  

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Review from Jennifer P (Mother of Child) published on 24 November 2023 Submitted via Website
Overall Experience

My son has been going to Smiles for the last year or so and absolutely loves it. The staff are great, the food menu varied and nutritious, and the facilities are good. He has learned so much there and generally seems very happy.

Reply from Simon Palfreyman, Owner at Smiles Day Nursery

Thank you for sharing your review of Smiles. Reviews enable us to see what parents feel is working well and sometimes what's not working and this is essential for any business to grow. It has been a pleasure to watch your little one grow and develop with us.

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Review from C N (Mother of Child) published on 22 November 2023 Submitted via Website
Overall Experience

We have been so happy with Smiles! The staff know our child so well and have a good connection with him despite the fact he only attends one day a week. He enjoys the imaginative and exciting activities they do. The contact home is good via the app but there is also a comprehensive handover so I know what his day has looked like before we leave. He is encouraged to try new skills and has learnt a lot since starting at Smiles. The staff are friendly, energetic and approachable. We have suggested the nursery to our friends as we’re happy to recommend it.

Reply from Katie, Administration at Smiles Day Nursery

Hello! Thank you so much for taking the time to write us such a lovely review, It means the world to the staff to hear such kind words about the care that they are providing.

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Review from Jenni P (Mother of Child) published on 10 November 2023 Submitted via Website
Overall Experience

Our children absolutely love Smiles and we feel very comfortable with the care they receive there! There is a great balance between play and learning to help our girls develop. Despite not having their own outdoor space, the nursery ensures the kids get plenty of access to the outdoors, including daily walks and day trips. The staff are kind, caring and welcoming and know each child as an individual! Couldn't be happier with a nursery!

Reply from Simon Palfreyman, Owner at Smiles Day Nursery

Thank you for taking the time to write such a wonderful review. We love the fact that we have such a lovely village to explore and plan adventures around. The children love going out and this is turn helps us to deliver learning in a fun and exciting way.

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Review from J D (Mother of Child) published on 7 November 2023 Submitted via Website
Overall Experience
My son settled into this nursery really well. The staff are lovely and quick to update the app with what he's had to eat and when he was changed.
They take photographs every week and upload them for us to see and do in-depth observations every two weeks. It's great!
There isn't any outside space, but the children go on walks around the village or to the park every morning, which I think is even better anyway!
In the past two months alone, there have been a few different events, such as bake sales, fancy dress days, photo days, parent and carer stay and plays and more, I'm sure.

Sometimes, it can take quite a while for someone to collect your child from the office in the morning or bring your child to you (rather than being let into the room), but it wouldn't change my overall opinion. I'd recommend it to anyone!

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Review from Nicola G (Mother of Child) published on 19 April 2022 Submitted via Website
Overall Experience

My son has been attending Smiles Day Nursery since he was 5-months-old. Everyone, there is so lovely and caring there. It’s such an active nursery going for walks, sports day or forest school. They have worked hard during the pandemic forming bubbles and keeping the nursery very clean.

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Review from Molly G (Mother of Child) published on 19 April 2022 Submitted via Website
Overall Experience
We have had nothing but positive experiences of Smiles. My son just loves going and asks to go even on the weekends!
They always cram so much into each day. He has learned so much from the nursery, and it’s really shaped who he is as a person. The staff are always so helpful, kind and considerate. And he loves them with all his heart.

I’m often sad I can’t go to Smiles myself, but I suppose that’s just another reason being an adult is awful!

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Review from Cally H (Mother of Child) published on 18 April 2022 Submitted via Website
Overall Experience
I cannot recommend this nursery enough. My son was an extremely shy and anxious boy when I first put him into the nursery, but three years on at Smiles Day nursery, my boy is confident, happy and content. The staff are absolutely amazing with the children, and the kids always get a walk out every day, which is one of my son's highlights of the day.

Thank you for everything, team Smiles!

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Review from Natalie J (Mother of Child) published on 18 April 2022 Submitted via Website
Overall Experience
My little boy has been going to this nursery since he was 6-months-old; he's now nearly off to school!
The nursery is a lovely little place, the staff are so friendly and welcoming, and I know my little boy is 100% safe within the setting.

My mind is at rest while he is there, and I've never had any issues with his care.

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Review from S N (Mother of Child) published on 18 April 2022 Submitted via Website
Overall Experience

Our little one has been in the nursery for 3-months now in the baby room and absolutely loves it. The staff are so caring and friendly. She has really settled in well and now is keen to start playing as soon as she gets dropped off in the morning. Choosing a nursery is so hard when you can't imagine handing over your precious little one to anyone other than family, but I am so glad that I chose smiles. She is so happy to be there and has developed so much in such a short space of time.

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Review from Tara M (Mother of Child) published on 18 April 2022 Submitted via Website
Overall Experience

My son started when he was 10-months-old during the pandemic. I am confident that my child is safe, being looked after well, having fun and learning lots. He's come on leaps and bounds since starting here. Communication with parents is really good, and we've been to some crafty sessions on weekends, which have been lovely. Staff are professional, polite and friendly. Overall, very happy.

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Review from Helen H (Mother of Child) published on 7 November 2018 Submitted via Website
Overall Experience

I cannot recommend this nursery highly enough. It is the 3rd nursery we have used for our children and they are so much better in communication, organisation and care than the others. The children love it and look forward to going every day.

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Review from Kathryn D (Mother of Child) published on 17 November 2017 Submitted via Website
Overall Experience

My daughter has settled amazingly. She loves the staff who do different things with them every day they are always taking the children out which my daughter loves telling me about.

I was a bit worried about it not having outdoor space but they are out with the kids all the time. It has taken awhile to find a nursery my daughter feels comfortable at but I would not move her from here. The staff are always friendly and polite. I would recommend this nursery and I would use it in future for any future children I have.

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Child Vacancies

No Vacancies

Posted: 17 June 2026

Smiles currently has a number of spaces available throughout its rooms, please contact the Nursery directly to enquire on availability.

News (0) & Events (0)

News

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Awards / Recognitions (1)

Meet the Team (19)

Kelly Palfreyman Job Title: Owner Joined: 2016
Kelly Palfreyman
Following a nursing background for many years I took a career change into childcare and have been working in a variety of different childcare fields for 23 years. On completing my Early Years level 3 qualification I set up my own business childminding, during this time I identified a gap in the provision for older children and so in 2006 my first wrap-around school club was born at Manorfield Primary School.

I went on to study child psychology at Warwick University and opened three more wrap-around school clubs at Gilmorton, Holliers Walk (now Hinckley Parks) and St Margarets.

In 2016 I fulfilled my long-term dream of opening my own day nursery at Sapcote, followed quickly with our Pre-School at our Hinckley Parks site. I am immensely proud of Smiles, it has really been part of the family.

Simon and I have four children all of which have grown with Smiles either by attending one of the settings or working in them and gaining their own childcare qualifications.

My real passion within Smiles is the children themselves of which I am lucky enough to still be part of the fun they have in my settings when I visit the sites.

Outside Smiles I love family time, family dinners, games night and traveling. I enjoy the outdoors and do my best to keep fit with the gym, running and my new love of paddle boarding.

Simon Palfreyman Job Title: Finance Director Joined: 2016
Simon Palfreyman
I specialise in all financial aspects of Smiles. Formally from a corporate finance background working for Alliance & Leicester for many years as a retail savings manager and support service manager prior to working as a help desk manager at PCMS group looking after the hardware and software support for clients such as PC world, Curry's, The Link and the Midlands Co-operative group.

I joined Smiles in 2014 looking after the financial side of the business working with parents managing their bookings, providing invoices and working with Managers and Smiles admin on budgets to ensure Smiles continues to be a viable and successful business.

I'm an avid football fan especially for the mighty Liverpool FC and will mostly when not stuck in front of my PC will be either found playing 18 holes or lifting weights in the gym.

Zoe McGowan Job Title: General Manager Joined: 2025
Zoe McGowan

I have worked with Smiles since May 2025 and have worked with children for 20 years. I have my level 6 degree in childcare, along with lots of other training I have gained over the years.

I am passionate about children having the best start to education through play by creating an enabling environment in which children can learn and develop. I enjoy supporting staff to get the best possible outcomes from the children and to further develop their skills and training.

My hobbies include pilates, running, netball, and walking my dog. I enjoy going to festivals, holidays, and spending time with my partner and son. We love going for days out to open water swimming, axe-throwing, bodyboarding, minigolf, and the cinema.

Laura Job Title: Assistant Manager Joined: 2018
Laura
I am the assistant manager at Smiles. I am level three qualified and currently working towards my level 5. I am the nursery's SEN co-ordinator.
I have worked at Smiles for seven years and enjoy supporting children as they learn and develop through play. I love being able to explore with the children through messy play and am always looking for new and exciting ways to engage the children in play.

My hobbies outside of nursery include baking, being creative and spending time with my husband. I also enjoy going for walks to new places and spending time with my family.

Caroline Job Title: Preschool Manager Joined: 2018
Caroline

I have got my Level 3 in childcare. I have got a few years of experience working with children, but this is my first time working in a nursery.

I previously worked in a wedding shop and as a florist, but children are my passion, and I am always excited to learn more about them and their amazing imaginations.

Jan Job Title: Nursery Assistant Joined: 2017
Jan

I am currently working in the Adventurers room with the toddler children. I have worked for Smiles for 5 years now as I started in the kitchen alongside the cook, I also enjoyed working in the before and after school club looking after the older children before securing a full-time position with the little one in the nursery which I love.

I love to see the children grow and develop every day seeing them happy and seeing their learning skills going forward.

Outside of Smiles I love spending time with my family, especially my grandchildren as well as being a Reiki healer and using my crystals which I mainly do at the weekends.

Katherine Job Title: Nursery Assistant Joined: 2019
Katherine

I have worked in childcare for over 20 years and hold a level 2 qualification in early years.

I enjoy doing crafts and games with the children and supporting them with their needs. I also enjoy making up stories with the children, encouraging them to use their imaginations.

Andy Taroni Job Title: Nursery Assistant Joined: 2022
Andy Taroni

I have been working with children for 27 years and have worked at Sapcote for 9.5 hours as a lunchtime assistant in the baby room. Additionally, I work at Smiles’ Manorfield breakfast and after-school club as the manager. Over this period of time, I have supported a range of different-aged children and worked with children with special education needs, which I am extremely passionate about. My favourite thing about early years and working with children is helping them to learn and watching them reach their potential.

In my spare time, I am a father of three; my daughters are my life. I also enjoy watching TV and eating!

Danielle Johnson Job Title: Nursery Assistant Joined: 2025
Danielle Johnson

I have a level 2 in childcare and am hoping to be working towards my level 3 soon. I have done work experience in a preschool and have worked with children for around 4 months now at Smiles.

I enjoy working with children, sharing laughs with them and being there as an emotional support when they need it through lots of cuddles. I enjoy exploring the outdoors with the children on walks and helping the children to experience a number of messy play activities. I especially experience water play and gloop with the children, as they seem to have the most fun with these.

Outside of work, I enjoy going for mini breaks away, watching car racing, and cooking.

Madeline Knapp Job Title: Nursery Practitioner Joined: 2024
Madeline Knapp

I have been working as part of the Smiles team since 2024 and have completed my level 3 Early Years Educator course. I work within the Discoverers room, specialising in under twos. I really love watching the children grow and develop and gain their own individual characters. My favourite activities include messy play, singing and dancing with the children.

Kelly Wright Job Title: Nursery Practitioner Joined: 2025
Kelly Wright

I have worked in a preschool for 6 years, where I was able to complete my level 2 in childcare, and then further moved on to my level 3 in childcare. I then moved over to a primary school as a Learning Support Assistant in EYFS for 7 years. I was also an Emotional Literacy Support Assistant, where I worked with children with SEN.

I love working with children and helping them to learn and grow as individuals.

My hobbies outside of work are taking nice long walks to different destinations and taking my dog out for a walk.

Natasha Bond Job Title: Nursery Assistant Joined: 2024
Natasha Bond

I have recently joined the Discoverers room and have enjoyed learning all the amazing and different personalities within the room. I have completed my Level 3 in Health and Social Care, and I have recently begun my Level 3 in Childcare.

Ruth Holyland Job Title: Nursery Assistant Joined: 2021
Ruth Holyland

I have completed my level 2 in childcare, and I am now working towards my level 3! I have previously worked as a domestic in the NHS and have worked as the housekeeper at Smiles too. I began working in the rooms with the children, as I love getting involved in messy play with them and teaching the children new things like sign language to promote communication.

In my spare time, I enjoy going on walks with my family and dancing.

Tilly Gowling Job Title: Nursery Assistant Joined: 2025
Tilly Gowling

I am currently working towards my level 3 qualification in childcare, and I love every moment of being part of the team here at Smiles. One of my favourite things about my role is planning exciting activities with the children and helping to create fun-filled memories that they will carry with them as they grow. Seeing the children laugh, explore and discover new things makes every day rewarding.

Outside of work, I have a real passion for travel and love experiencing new places, cultures and adventures. I enjoy saying yes to new opportunities and making memories with my family and friends.

Georgina Cutting Job Title: Nursery Assistant Joined: 2025
Georgina Cutting

I have been working at Smiles nursery since August 2024. This is my first role in the early years. I am currently working towards my level 3, and I am really enjoying it. I really enjoy taking children out for walks as it provides them with great learning opportunities.

In my spare time, I enjoy looking after my three horses and spending time with my 8-year-old son.

Natalie Telfer Job Title: Room Leader Joined: 2025
Natalie Telfer

I am level 3 qualified practitioner and have worked in nurseries for about 25 years. I am passionate about children’s learning and development. I have my paediatric first aid, safeguarding and food hygiene qualifications.

Jessica Laxton Job Title: Nursery Practitioner Joined: 2025
Jessica Laxton

I have worked at Smiles since March 2025. I have been in childcare related roles for the past 14 years. I am level 3 qualified and have completed a wide range of additional training over the years.

I have two young children myself, aged 2 and 7. We love exploring and spend weekends visiting zoo’s, parks, theme parks and other attractions.

Mia Dalton Job Title: Nursery Practitioner Joined: 2024
Mia Dalton

I have a level 6 in childcare and ~I am currently at university working towards my Masters in Primary Education. I have been working in childcare for 5 years through schools and in Smiles nursery. I love working in childcare as I find it extremely rewarding and enjoy watching the children grow and learn through different areas of play. Outside of work I teach dance to young children as well as taking part too.

Natasha Wye Job Title: Nursery Practitioner Joined: 2025
Natasha Wye

I have been part of the Smiles team since January 2025 and previously I have worked with children aged 0-9 years for 9 years. I am currently studying towards my level three qualification and also level two understanding autism. I am a very passionate and enthusiastic individual and I love to watch children grow and develop.

Frequently Asked Questions about Smiles Day Nursery

What is the Age Range of Children that Smiles Day Nursery accepts?

Smiles Day Nursery accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Smiles Day Nursery Open?

Smiles Day Nursery is open: Monday 07:30-18:00, Tuesday 07:30-18:00, Wednesday 07:30-18:00, Thursday 07:30-18:00, Friday 07:30-18:00.

How many Children does Smiles Day Nursery have capacity for?

Smiles Day Nursery has capacity for a total of 80 Children.

How far is Smiles Day Nursery to the centre of Leicester?

9.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Smiles Day Nursery to verify any information. View our terms and conditions. Smiles Day Nursery has an Enhanced Service - more info.