Little Elms Daycare Nursery Greenwich

T2-4 Wood Wharf, Thames Street, Greenwich, London SE10 9FL
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9.7 33 Reviews
  • Little Elms Daycare Nursery Greenwich, London
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Keisha Shorey (Nursery Manager)

Number of Childcare Staff

  • 28

Total Places for Children

  • 83

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Opening Times

  • Monday 07:30-18:00
    Tuesday 07:30-18:00
    Wednesday 07:30-18:00
    Thursday 07:30-18:00
    Friday 07:30-18:00

When Closed

  • Bank Holidays & Early closure (2pm) Christmas eve
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Little Elms Daycare Nursery Greenwich Reviews (33)

9.7

Little Elms Daycare Nursery Greenwich has a Review Score of 9.7 (9.747) out of 10, based on 16 reviews in the last 2 years.
Over all time Little Elms Daycare Nursery Greenwich has 33 reviews.

Overall Experience
  • 25
  • 5
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Date Published
  • 33
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  • 16
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Reviewer Connection to Little Elms Daycare Nursery Greenwich
  • 24
  • 9
Total of 33, showing 21-33
Review from W C (Mother of Child) published on 7 March 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My son joined Little Elms around Jan-22. We went on holiday for all of Nov-22 so had to de-register and rejoin again in Dec-22. The room manager provided us with the re-settling in sessions but the nursery manager failed to deliver the details to us and that was disappointing.
We asked the manager
for extra sessions for December (no show on the app, no email response). I asked her in person twice she said she was busy and it was not ready yet.
Sometimes I booked for extra sessions as they showed as “available” on the distributed list. However when I called to check why no response or confirmation from my booking the manager said it was not booked because the staff are taking holiday. I don’t understand if they showed on the system was available or did not respond to me.
The manager is unprofessional which I assume is a reason for the high staff turnover.
Reply from Agata Kara, Marketing & Occupancy Manager at Little Elms Daycare Nursery Greenwich
Thank you for your detailed feedback, as always, we will use it to improve our services.
After looking into your concerns, I can confirm that settles have been arranged for you with your welcome…read more
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Review from Chantel M (Mother of Child) published on 6 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has attended the nursery since he was 7 months old. He settled in very well with the help of the friendly team in the baby room. They were always calm and reassuring whenever he got upset during drop-offs and gave detailed feedback upon collection. He is currently in the toddler room and is now
25 months old. He loves coming to nursery and doesn't stop talking about the team in his room whilst at home. It's clear that he's had a great day by the way I need to persuade him to leave the setting!
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Review from Bart (Father of Child) published on 16 July 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
We strongly advise everybody to stay away from this nursery. There is no way to come in direct contact with management, so whenever you feel an issue needs to be discussed, your location manager will forward an email to head office and he/she will copy something back. You do not receive a notice that
your email has been received and a reply takes 1-week minimum. You can never contact the head office or senior management directly and are refused communication. We informed the nursery about our international move as soon as the nursery reopened after it furloughed all staff. Since the nursery has not requested any updated contact information or has not provided us with a number to contact head office ourselves we are now unable to contact the nursery about the refused refund of our deposit. Greenwich has many great nurseries. We would strongly suggest considering any alternative to Little Elms.
Reply from Francesca James, Personal Assistant to the Directors at Little Elms Daycare Nursery Greenwich
Thank you for providing us with your feedback. We are in agreement that the staff working with the children in the room work very hard to ensure the best standard of care for each child at the…read more
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Review from Kim R (Mother of Child) published on 11 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter attended the nursery for about 3 years and now my son is currently there. We’ve known the staff for a long time and can say that overall, we are happy with everything. So much so, that our very first nanny was a teacher from there and currently, we use another nursery teacher as a babysitter.
I would recommend this nursery to anyone I meet that’s looking for one. The staff are very friendly and the manager is the stalwart of the team. The teachers are attentive to the children and Even though my daughter has left now, she enjoys going back to say hello.
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Review from Andrea U (Mother of Child) published on 11 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my children attended Little Elms - my daughter graduated over a year ago and still has great memories from her time there and loves to go and drop off and pick up her little brother as she gets to see her old carers. To me, there is no better sign than seeing your children happy and that is
the experience I have had with both of mine. My boy has been there since he was 6 months old and loves to go. The staff and management are great and I totally recommend this nursery.
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Review from S R (Mother of Child) published on 5 December 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My daughter has been attending since September 2017 and we are very happy! Premises are good, selection of toys and activities change continuously. The staff also change quite regularly and the garden is not the biggest but they always take them for walks along the river and nearby playgrounds.
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Review from Kelly A (Mother of Child) published on 20 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has attended Little Elms since he was 6 months now 2 years. The staff have been great in supporting his needs throughout from the baby room to the toddler room. He enjoys the extra activities that the nursery provide such as dance, sport and french. They take daily walks with the children either
to the museum or around Greenwich locally. I am happy that my son is growing to be confident and independent. I am happy to recommend Little Elms Greenwich to others.
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Review from Shaoni B (Mother of Child) published on 19 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son is going to Little Elms Greenwich since he was 11 months old and now he is 2 years old. I am very happy with the progress of my son. He is extremely cared for by all the staff and the best part is that the manager and the staff are very open to any feedback or adjustments needed for the child.
They cater to each child's individual need and help in the best way they can. It's a lovely nursery and I highly recommend it.
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Review from Sally (Mother of Child) published on 19 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both of my children attend this nursery and I found the staff and manager are very helpful and attentive. They're very professional and able to answer any queries I may have. I am very happy to put my children there as I know they are being look after with the highly trained staff.
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Review from Lina L (Mother of Child) published on 19 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son goes to this nursery since 2017, we have always been happy with it, so much so that our new baby has been already registered to start in 2020. We visited other nurseries in the area and decided to choose Little Elms Greenwich as we got a really good feeling about the staff. We were not wrong,
the carers that we have dealt with have always been lovely, professional and approachable and we feel that they really care.
Happy to recommend this Nursery!
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Review from Aimee P (Mother of Child) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love this nursery. We put our son with them in March 2017 at 6 months and our daughter started this year at the same age. They have had a few staff changes especially at the beginning, but have been very settled for the last two years. The care has been exceptional. Our children are happy, balanced
individuals who know how to play and share. They can find quiet times on their own when they need to, eat most anything politely and I credit the nursery for a lot of that. Given the amount of time they spend there, we have high expectations and the team consistently exceed these. We will be sorry to say goodbye.
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Review from Dorothy F (Mother of Child) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 14-month-old daughter loves the nursery, thanks to the staff and the child-friendly environment. She is always happy to go, so I’m happy that I have chosen Little Elms too.
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Review from Louis B (Father of Child) published on 28 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been attending Little Elms Greenwich for almost two years now. He has been really well looked after and has been very happy during his time here. The staff are friendly, attentive and well equipped to take good care of the children. The nursery is managed well so any admin queries etc are
dealt with promptly and efficiently. There is a great community of parents of kids at the nursery who get on well. Would highly recommend to others.
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Current Review Score: 9.7 (9.747)

Overview of Review Score

The Review Score of 9.7 (9.747) out of 10 for Little Elms Daycare Nursery Greenwich is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Little Elms Daycare Nursery Greenwich is calculated as follows: ( (153 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 189 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.964 Points relating to the number of positive Reviews for Little Elms Daycare Nursery Greenwich is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 number of registered child places is 16.6. 16 Positive Reviews ÷ 16.6 = 0.964
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

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