Tops Day Nursery - Lakeside, Portsmouth

Lakeside, North Harbour, Western Road, Portsmouth PO6 3EN

Tops Day Nursery - Lakeside, Portsmouth, Portsmouth, Hampshire
Tops Day Nursery - Lakeside, Portsmouth, Portsmouth, Hampshire
Tops Day Nursery - Lakeside, Portsmouth, Portsmouth, Hampshire

Tops Day Nursery - Lakeside, Portsmouth welcomes children from three months to preschool age and provides friendly and nurturing care.

Parents who want to have full control over their childcare options are able to book the length of childcare required to the nearest 15 minutes.

This nursery is part of a group that provides the most eco-sustainable childcare and education in the UK, being respectful of the environment and acting to reduce, re-use and recycle resources is an important part of the culture and routine for the children and staff.

The nursery employs an experienced team of staff who are skilled in care and support early years education in preparation for pre-school.

A curriculum of learning through play is made possible by a spacious interior. The outside play area has stimulating resources and equipment and a surface that makes its accessible in all weathers.

Tops Day Nurseries has introduced a number of extracurricular activities such as Tops Cooking School, Tops Forest School, meditation, yoga, Rugby Rangers, Boogie Mites, tooth brushing and much more.

Throughout the day, staff will record important information to share with families, such as sleep times/nappy changes and information about milk/food intake. This information is added to a daily report which is submitted onto EYLOG.

Tops Day Nurseries has introduced a no-added sugar menu to all nurseries, ensuring children start their time at nursery with a nutritional, healthy diet.

While each child is at Tops Lakeside, families are welcome to call as often as they would like to talk to a member of staff about their child's day.

Tops Lakeside offers 15-hours free funding which is available for two, three- and four-year-olds.

Group: Tops Day Nurseries

Person in charge: Katie Duke (Manager)

Local Authority / Social Services: Portsmouth City Council

Number of Staff: 23

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 61

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0600-2000

When Closed: Christmas Day, Boxing Day & News Years Day

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Tops Day Nursery - Lakeside, Portsmouth has a Review Score of 9.2 (9.221)

The Review Score of 9.2 (maximum of 10) for Tops Day Nursery - Lakeside, Portsmouth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Tops Day Nursery - Lakeside, Portsmouth in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.565 for Tops Day Nursery - Lakeside, Portsmouth is calculated as follows: ( (70 Excellents x 5) + (30 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 108 Ratings = 4.565

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.656 Points relating to the number of positive Reviews for Tops Day Nursery - Lakeside, Portsmouth is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12.2 Target = 0.656

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tops Day Nursery - Lakeside, Portsmouth?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tops Day Nursery - Lakeside, Portsmouth

  • Mother of Child
    8
  • Father of Child
    1

I have always been happy with Tops Day Nursery. They are friendly, happy and know my daughter and myself well. My daughter has formed some incredible bonds with staff members which means leaving her each day in their care is easy, allowing me to concentrate on my day. Even if my daughter is feeling unwell they accommodate her and reassure me.

How likely would you be to recommend Tops Day Nursery - Lakeside, Portsmouth? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

The flexibility of the nursery is next to unrivalled. The majority of the staff are very helpful and good with the children.
There have been times when the admin side of things has been let down, I do feel this was not helped by changes of management multiple times.
Overall it has been a pleasant experience as our little one is due to start school this year.

How likely would you be to recommend Tops Day Nursery - Lakeside, Portsmouth? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Satisfactory

Resources / Equipment / ICT: Satisfactory

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Satisfactory

Management: Poor

Cleanliness: Satisfactory

Safeguarding: Good

Value for Money: Good

My son has been attending the nursery for a month now, both him and myself have settled so well, I couldn't thank the staff enough, they literally go above and beyond every time he attends. They have made going back to work so much easier. The eyLog system that they use is brilliant, when my son is collected by his dad I know what he's done during the day before I get home from work, it's a comfort to know he's enjoyed himself. I couldn't recommend this nursery enough.

How likely would you be to recommend Tops Day Nursery - Lakeside, Portsmouth? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Satisfactory

Safeguarding: Excellent

Value for Money: Satisfactory

My daughter has been attending Tops Day Nursery - Lakeside for over 2 years and has loved every minute. She has progressed so well with all the support from staff and the manager. Everyone is always very helpful. Can't fault them :)

How likely would you be to recommend Tops Day Nursery - Lakeside, Portsmouth? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My daughter started this nursery in February and I cannot fault the staff. They made my daughter feel so welcome and safe. She is only 11 months so rarely leaves me unless with family, so knowing that she is being well looked after makes my day at work better as my mind is at ease. I fully recommend this nursery to everyone as they cater for every single individual need.

How likely would you be to recommend Tops Day Nursery - Lakeside, Portsmouth? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Good

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Very happy with the staff at Tops Day Nursery - Lakeside, Portsmouth. Our daughter has come on leaps and bounds since joining last August and is really enjoying her time there.
The menu choice is brilliant and range of varying daily activities.

How likely would you be to recommend Tops Day Nursery - Lakeside, Portsmouth? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Satisfactory

I knew from my very first tour this was the nursery for my daughter and I haven't been disappointed. The staff are all amazing and the level of care is outstanding. The daily logs mean we can keep track of everything she does and are so easy to access. Our daughter loves nursery days and settled from her very first visit, thanks to all the lovely staff looking after her. I wouldn't hesitate to recommend the nursery to anyone else.

How likely would you be to recommend Tops Day Nursery - Lakeside, Portsmouth? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Amazing nursery. My daughter loves it. I will be sending my son when I go back to work. Never had any problems, the staff are lovely and caring. They always keep you up to date on your child's progress.
I would highly recommend this nursery to anyone.

How likely would you be to recommend Tops Day Nursery - Lakeside, Portsmouth? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My Daughter really enjoys going to Tops, the staff always welcome her warmly and we feel that they really care for her.
She is quite shy and the staff have done a brilliant job at making her feel comfortable in social situations.
She enjoys learning new things there and always seems excited to go when we drop her off.

How likely would you be to recommend Tops Day Nursery - Lakeside, Portsmouth? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

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Awards / Recognitions

March 2017

Top 10 Large Nursery Groups 2017

Recipient: Tops Day Nurseries

Date: Wednesday 01 Mar 2017

more details

November 2014

Investors In People Award 2014

Recipient: Tops Day Nurseries

Date: Thursday 20 Nov 2014

more details

Job Vacancies

Staff Profiles

Katie

Katie Duke

Job Title: Nursery Manager

Joined: 2012

Description:

I joined the Tops Lakeside Team in upon its opening in 2012. I worked in the pre-school room as the Room Supervisor, before being promoted to Nursery Manager in 2013.

I hold a Foundation Degree in Childcare and Education, first aid, safeguarding and more.

I have a great bond with staff, parents, children and the local community and am so proud of the achievements we have made as a nursery.