Westerhope Village Nursery

384-388 Stamfordham Road, Westerhope, Newcastle upon Tyne NE5 5HE

Westerhope Village Nursery welcomes children from birth to five years, all of whom experience a mixture and planned and spontaneous activities and play that are ideal for their age group. The aim is to start children off on the path to life-long learning, making a positive start that will support them well in full-time education.

Staff look to respect children as developing individuals, within a secure environment where healthy eating is also a priority. Carers look to build up strong links with parents in order to understand any specific needs or preferences.

Group: Choice Childcare Ltd

Person in charge: Lisa Fay (Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council

Number of Staff: 22

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 59

Age Range: from 0 years 2 months to 5 years 11 months

Opening Days: Mon-Fri

Opening Hours: 0800-1745

When Closed: Bank Holidays & Christmas

Overview

The Review Score of 9.5 (maximum of 10) for Westerhope Village Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Westerhope Village Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.891 for Westerhope Village Nursery is calculated as follows: ( (156 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 174 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.593 Points relating to the number of positive Reviews for Westerhope Village Nursery is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.8 positive Reviews (59 registered maximum number of service users ÷ 5). 7 Reviews ÷ 11.8 Target = 0.593

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Westerhope Village Nursery has a Review Score of 9.5 (9.484)

Average Ratings

  • Excellent
    14
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westerhope Village Nursery?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westerhope Village Nursery

  • Mother of Child
    15

Brilliant nursery, lovely teachers.

How likely would you be to recommend Westerhope Village Nursery? Extremely Likely

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Average Rating:   5 out of 5

I have nothing but praise for Westerhope Village. All staff are so committed to the children and meet their needs perfectly. I am reassured every day about both the decision I made and how happy my daughter is when I collect her.

How likely would you be to recommend Westerhope Village Nursery? Extremely Likely

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Average Rating:   5 out of 5

I have found my child has developed his skills due to the help and support of the nursery staff. He loves his time at nursery and has developed friendships at a young age.

How likely would you be to recommend Westerhope Village Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

My son has been attending the nursery since June 2016. The staff are fantastic and go above and beyond to help. Can’t fault them at all. They hold regular parents evening to update you. Nothing is a bother to them. I would recommend this nursery to anyone. The manageress and the girls are always very polite and very approachable.

How likely would you be to recommend Westerhope Village Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

My toddler was very clingy towards myself and cried for me when not with me. Although my older boy attended a private nursery when he was a baby, I still felt uneasy about sending my little girl just for how she was.
Knowing what I know now it’s best thing I’ve done. The staff were supportive and reassuring and I was able to contact them by telephone at any time to see how she was. My little one has come on so much since being there and she loves it.

How likely would you be to recommend Westerhope Village Nursery? Extremely Likely

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Average Rating:   5 out of 5

We have sent all three of our children to this Nursery. Our eldest is profoundly disabled and nothing was ever too much trouble for the staff who cared for her. Staff are so pleasant when you enter the nursery and it gives you a lovely sense that the children are very well cared for and puts us parents at ease. We viewed this Nursery on recommendation years ago and never looked back. Management is fabulous too. We highly recommend this Nursery.

How likely would you be to recommend Westerhope Village Nursery? Extremely Likely

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Average Rating:   5 out of 5

All staff have been great with my daughter. I enrolled her just before her 2nd birthday because she was extremely shy and wouldn't interact with other children. She’s been going 5 months now and she’s like a different child, she’s very outgoing and learning so much too. I couldn’t recommend a better nursery.

How likely would you be to recommend Westerhope Village Nursery? Extremely Likely

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Average Rating:   5 out of 5

My daughter has attended the nursery since she was 14 months old, and as this is my first experience with a nursery so I was unsure what to expect. The carefully planned taster sessions introduced us both sensitively to what was a big change to our lives and now a year on my little one is positively excited to attend, she even gets excited when we drive past on non-nursery days!
She benefits from the wide range of activities available at the nursery and is able to develop friendships with the staff and fellow children alike. I would not hesitate to recommend.

How likely would you be to recommend Westerhope Village Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

One particular nurse from Westerhope Village is amazing, my eldest son used to attend. I felt very settled with her and my son really liked her. Now my youngest son attends and again, I feel settled when she is looking after him.

How likely would you be to recommend Westerhope Village Nursery? Likely

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Average Rating:   4 out of 5

My son has had the summer holidays off and was very unsettled when going back, but all the staff have worked so well with him and he is now looking forward to going each week.

How likely would you be to recommend Westerhope Village Nursery? Extremely Likely

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Average Rating:   5 out of 5

My daughter went to this nursery from October 2015 to July 2016, she has downs syndrome and the nursery has made an amazing impact on her. Within the 4 weeks she could sit at the table and eat her lunch without throwing it on the floor, she had a superb routine and relationship with all the staff who worked with her.
I can't thank them enough and I have recommended it to all friends and colleagues who have been looking for a placement for their children!!! My daughter has come a long way with her early years learning care and consideration by staff, management were friendly and always approachable. So top marks to them for everything.

How likely would you be to recommend Westerhope Village Nursery? Extremely Likely

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Average Rating:   5 out of 5

My son has transitioned from room 1 to room 2 and I found that the staff really helped to make this move simple. My son always seems happy at nursery and I feel like the staff are more like a family and are very caring towards my son and care about his development and wellbeing.

How likely would you be to recommend Westerhope Village Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

As soon as my son started the staff were very helpful. They were willing to follow my way of doing things which made me feel more comfortable. They now know his ways and he has settled in well. They are always willing to answer any questions I have and he seems to do a lot of different things in the time he is there which I am informed about when I collect him. Every time I have rung with any queries the staff make sure my questions are answered.

How likely would you be to recommend Westerhope Village Nursery? Extremely Likely

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Average Rating:   4.5 out of 5

Excellent care and support, for both myself and my daughter. It's great to offer facilities like holiday club which I will use once my daughter leaves to go to nursery. The staff are an asset to this nursery, I put my trust in them and feel confident and reassured that my daughter is being looked after but at the same time she's safe! Sometimes it's not the cost however it's worth every penny to me. My daughter is blossoming, well done and a huge thank you. Keep up the good work.

How likely would you be to recommend Westerhope Village Nursery? Extremely Likely

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Average Rating:   5 out of 5

My daughter has attended nursery for three years since she was 10 months old and it has exceeded my expectations. I was comforted in the early days to know my child was being cared for by friendly, caring and nurturing staff and this has continued as she moves from room to room. I have no doubt that attending nursery has encouraged and improved her development , especially as she is now a pre-schooler. I will shortly be sending my second child to this nursery and have no qualms in doing so.

How likely would you be to recommend Westerhope Village Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

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