Bright Horizons Lancaster Day Nursery and Preschool

Royal Lancaster Infirmary, Ashton Road, Lancaster LA1 4RP

Bright Horizons Lancaster Day Nursery and Preschool can be found within the grounds of the Royal Lancaster Infirmary.

The Bright Horizons portfolio has received a Gold Award from the Royal Society for the Prevention of Accidents (ROSPA) in April 2018.

The Nursery received a 'Good' rating by Ofsted in its inspection (September 16).

The nursery's large, secure and stimulating outdoor space is surrounded by trees and is accessible from all rooms. There is a mix of soft surfaces and grass as well as planting areas, a musical corner, a sand pit and a mud kitchen. The children can also enjoy riding bikes, playing in the 'house' or with basketball hoops.

Fees include all meals and snacks, nappies, nappy cream, bottles and baby formula. Extracurricular activities for children to enjoy include a 'Petite dance academy'.

Healthy meals and snacks are prepared on-site by the nursery's chef.

Group: Bright Horizons Family Solutions

Person in charge: Phyllis Waterhouse (Manager)

Local Authority / Social Services: Lancashire County Council

Number of Staff: 21

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 62

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1830

When Closed: Bank Holidays

Directions:

Situated in the grounds of the Royal Lancaster Infirmary. Follow signs for 'Medical Unit 2'

Overview

The Review Score of 9.2 (maximum of 10) for Bright Horizons Lancaster Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Lancaster Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.727 for Bright Horizons Lancaster Day Nursery and Preschool is calculated as follows: ( (98 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.727

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.484 Points relating to the number of positive Reviews for Bright Horizons Lancaster Day Nursery and Preschool is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 6 Reviews ÷ 12.4 Target = 0.484

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Bright Horizons Lancaster Day Nursery and Preschool has a Review Score of 9.2 (9.211)

Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Lancaster Day Nursery and Preschool?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Lancaster Day Nursery and Preschool

  • Mother of Child
    11

The staff settled my daughter into the nursery straightaway and she loves coming each day.
They provide lots of activities throughout the day and enjoy learning about what she has done.
The nursery is always sending lots of lovely artwork home each week and each day enjoy reading her day in her life sheets.
Each morning the staff are keen to know how she has been throughout the night and if there is any change to her care during that day.
Because they provide great care for my daughter I have been able to go back to work with ease.

How likely would you be to recommend Bright Horizons Lancaster Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My daughter started with this nursery at 6 months old. She is still there and is now 2 years. The nursery is very professional, caring and helpful. My daughter has advanced in her learning and her confidence in meeting other children and adapting to her routine is fantastic and I believe this is down to her attending this fantastic nursery. All the staff are lovely and you can see they all enjoy their work. Nothing is too much trouble. I would highly recommend Hospitots.

How likely would you be to recommend Bright Horizons Lancaster Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

I am very impressed with Hospitots Lancaster. Both my children have gone through the nursery. The nursery carers are motivated, engaged with the children, helpful and extremely knowledgeable. They provide a lovely atmosphere which the kids love. After three years of nursery my daughter was ready for school and was well trained in socialising and making friends. My son is following the same route. I can not recommend them more.

How likely would you be to recommend Bright Horizons Lancaster Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter has been attending this nursery for 3 years and she loves it! She adores the staff and has so much fun - I love it when she tells me what she's been learning about that day! The staff are wonderful, completely understanding of any particulars that you may want them to pay attention to/embrace and very easily approachable should you have a query or a worry. I would not hesitate to recommend this nursery to anyone looking for somewhere bright, pleasant, nurturing and enjoyable for their child. It gives you confidence when you are leaving your child with someone else, particularly for what could be the first few times.

How likely would you be to recommend Bright Horizons Lancaster Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

I feel our daughter is really cared about at this nursery. She is relatively new to the nursery environment and the staff have all gone above and beyond to help her settle and feel happy. The nursery is however costly and the allocation of the 30 free hours is not very "customer friendly" and is somewhat off-putting. Several other local nurseries are offering the allocation much more competitively.
Also whilst I understand the workload the nursery is bad at replying to emails or providing receipts of invoices meaning we have missed the cut off for our salary sacrifice scheme resulting in us losing the opportunity to save money.

How likely would you be to recommend Bright Horizons Lancaster Day Nursery and Preschool? Likely

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Average Rating:   4.2 out of 5

Very friendly staff! My son loves going to nursery and has made lots of progress since attending. He has lots of friends there. The staff have enabled him to be a very independent 2-year-old. He enjoys playing in the outside space the most.

How likely would you be to recommend Bright Horizons Lancaster Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

We have always felt that our children are always settled by your love, care and attention and that we are always reassured.

How likely would you be to recommend Bright Horizons Lancaster Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

You all do such great work in looking after both our girls. We always felt reassured they were well looked after and dealt with the challenging behaviour that they sometimes showed.

How likely would you be to recommend Bright Horizons Lancaster Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Fantastic nursery- played a huge role in my sons and my lives over the past 4 years. The staff are amazing and very caring I have always felt confident in the staff approach to accidents and the way they have been dealt with in a calm and reassuring manner. The emotional support has been fantastic when my son has made transitions which show they have good knowledge of the children. The nursery is very focussed on social development and has provided a wonderful environment for my son to develop into a happy, confident child who has an understanding of others need. Great activities and experiences (dressing up days which my son loves) Atmosphere of the nursery has always been welcoming and fun due to the hard work and dedication of the entire team. Thank you.

How likely would you be to recommend Bright Horizons Lancaster Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

Couldn't have asked for a better nursery for my children. The staff have the time and patience with everyone, children and parents.

How likely would you be to recommend Bright Horizons Lancaster Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

I have two very different personalities of children, and both settled in very quickly and very well. The staff are always welcoming and tell you how your child's day has been, and if there has been any problems.
Both of my children have progressed well and use their social skills that they have learnt every day. They both also love the food served too (and the lady who makes it!)
I would most certainly recommend this nursery - all nappies, sun lotions and food are included in the price which is much less hassle for us mums.

How likely would you be to recommend Bright Horizons Lancaster Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.3 out of 5

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