Tops Day Nurseries - Musgrove

Musgrove Park Hospital, Taunton TA1 5BZ

Tops Day Nurseries - Musgrove, Taunton, Somerset
Tops Day Nurseries - Musgrove, Taunton, Somerset
Tops Day Nurseries - Musgrove, Taunton, Somerset

Tops Musgrove has a warm, welcoming and friendly team, who cater for children from three months old until they are ready to start school. Tops Musgrove also runs a Mini Beast holiday club for five- to eleven-year-olds.

The nursery offers flexible childcare, recognising that parents' time is valuable and every 15 minutes counts. This means that parents only pay for the care they need.

Tops Day Nurseries offers a number of extracurricular activities such as Tops Cooking School, Tops Forest School, meditation, yoga, Rugby Rangers, Boogie Mites, tooth brushing and much more.

The nursery can offer 15 hours free funding for eligible two- three- and four-year-olds.

During each child's time at Tops Musgrove, families are more than welcome to call as often as they like to talk to a member of staff about their child and their day at nursery.

During a child’s day at nursery, staff will record important information to share with families, such as sleep times, nappy changes and information about milk and food intake. This information is added to a daily report which is submitted onto EYLOG.

Tops Day Nurseries has introduced a no-added sugar menu to all nurseries, ensuring children start their time at nursery with a nutritional, healthy diet.

Group: Tops Day Nurseries

Person in charge: Abi Mouton (Manager)

Local Authority / Social Services: Somerset County Council

Number of Staff: 37

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 122

Age Range: from 0 years 3 months to 11 years 11 months

Opening Days: Mon-Fri

Opening Hours: 0600-2000

When Closed: Christmas Day, Boxing Day & New Years Day

Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Tops Day Nurseries - Musgrove has a Review Score of 8.9 (8.854)

The Review Score of 8.9 (maximum of 10) for Tops Day Nurseries - Musgrove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Tops Day Nurseries - Musgrove in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.485 for Tops Day Nurseries - Musgrove is calculated as follows: ( (90 Excellents x 5) + (20 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 132 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered child places. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered child places has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.369 Points relating to the number of positive Reviews for Tops Day Nurseries - Musgrove is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24.4 positive Reviews (122 registered child places ÷ 5). 9 Reviews ÷ 24.4 Target = 0.369

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tops Day Nurseries - Musgrove?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Tops Day Nurseries - Musgrove

  • Mother of Child
    8
  • Father of Child
    2
  • Grandmother of Child
    1

Our son LOVES going to Tops Day Nursery Musgrove! Every day is fun-filled and when we pull up outside he kicks his legs, claps his hands and always has a big smile on his face. Once inside he makes a bee-line for the friendly nursery staff who encourage him to play and interact with the other children. I would highly recommend Tops Day Nursery to parents as a safe, caring, warm and cheerful learning environment for your child to grow and develop in their early years. Our son is growing up to be a happy, independent and free-thinking little boy and much of this is down to the love and attention he gets at nursery. Thank you Tops!!

How likely would you be to recommend Tops Day Nurseries - Musgrove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I would recommend this Nursery wholeheartedly, it is a safe environment, due to the amazing dedicated staff, the structured activities provided, not to mention the wonderful food and themed lunches, the overall cleanliness of the premises. I have two Grandchildren who have already benefited from Tops, and another Grandchild soon to be joining the baby room. I believe that baby yoga and forest school are available too! Superb establishment.
A review from a much-impressed Grandparent, who only wants the best - TOPS.

How likely would you be to recommend Tops Day Nurseries - Musgrove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We were very nervous when looking for childcare for our 3-month baby but Tops won us around more than anywhere else. We were initially attracted by their flexible booking policy and prices. When we arrived they were so friendly, passionate and showed such genuine care for each and every child. We felt very welcome from the moment we walked in and we were so impressed with the nursery and couldn't have been happier with the visit. We loved the feel of the place and now feel a lot calmer about our son starting next month.

How likely would you be to recommend Tops Day Nurseries - Musgrove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Fantastic nursery. Staff are caring, wonderful people. The flexible hours system is completely invaluable. The only negative is the centralised billing system which makes absolutely no sense, particularly when trying to pay with childcare vouchers as it is impossible to know whether a certain voucher has been applied or not. If there was an error with the invoice or with adding a voucher I probably wouldn't know as the invoice system is impossible to understand, even for many of the staff it seems. The version they were using 12 months ago where one of the admin staff from the nursery emailed you an updated invoice direct was 100% better. Please consider returning to it.

How likely would you be to recommend Tops Day Nurseries - Musgrove? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Satisfactory

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Satisfactory

Zoe Roberts, Marketing Assistant at Tops Day Nurseries - Musgrove responded to this review on 17 Feb 2017:

Thank you for leaving a review for Tops Day Nursery, Musgrove. The nursery manager would welcome the opportunity to discuss the points you have raised further, please do not hesitate to speak to a member of the office team who will be able to arrange this for you.

Thank you for the feedback on the staff who care for your child, we will ensure this is shared with the team.

Overall I am happy with Tops and the care that my children receive. My only criticism would be the new invoicing system and how hard it is to understand. I also think it would be good if there was a set day rate that included meals with it.

How likely would you be to recommend Tops Day Nurseries - Musgrove? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities / Outside Space: Good

Learning: Satisfactory

Resources / Equipment / ICT: Good

Care: Satisfactory

Activities: Satisfactory

Staff: Good

Food / Nutrition: Satisfactory

Management: Satisfactory

Cleanliness: Good

Safeguarding: Good

Value for Money: Very Poor

Zoe Roberts, Marketing Assistant at Tops Day Nurseries - Musgrove responded to this review on 17 Feb 2017:

Thank you for leaving a review for Tops Day Nursery, Musgrove. The nursery manager would welcome the opportunity to discuss the points you have raised further, please do not hesitate to speak to a member of the office team who will be able to arrange this for you.

Thank you for the feedback on the care for your children, we will ensure this is shared with the team.

A brilliant play school, my son loves it. The staff are brilliant too and work with every individual. The staff definitely accommodates every child and their needs.
I would definitely recommend this nursery/play school to any parent as they work really well with the children and personally cope with the children who have behavioural difficulties really well and don't just give up on the children. The best playschool my sons ever been too

How likely would you be to recommend Tops Day Nurseries - Musgrove? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son has been at the nursery for a year now and I feel like the nursery is working more on policies than trying to work with parents on how to provide better care for children and their individual needs. For example, the latest sugar/salt policy is not giving any numeric value, just less daily sugar and salt intake, so my son was not given a snack as it had too much salt, so he went home hungry. The number of emails we receive every week is abnormal. On average, we receive 5 if not more. Also, the nursery is very expensive and the food costs £3.10 for lunch! I can get an adult lunch for that in any supermarket. Normally the fees drop after the child turns 2 years old, at this nursery, it is 4p cheaper an hour. The ladies working there are good with children and nice but it seems like they are overloaded and stretched all the time - dropping off and picking up is chaotic most mornings. However, my son seems to enjoy the nursery and he is learning there too.

How likely would you be to recommend Tops Day Nurseries - Musgrove? Unlikely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities / Outside Space: Satisfactory

Learning: Good

Resources / Equipment / ICT: Satisfactory

Care: Satisfactory

Activities: Good

Staff: Satisfactory

Food / Nutrition: Satisfactory

Management: Satisfactory

Cleanliness: Satisfactory

Safeguarding: Satisfactory

Value for Money: Poor

Zoe Roberts, Marketing Assistant at Tops Day Nurseries - Musgrove responded to this review on 14 Feb 2017:

Thank you for leaving a review for Tops Day Nursery, Taunton. The nursery manager would welcome the opportunity to discuss the points you have raised further, please do not hesitate to speak to a member of the office team who will be able to arrange this for you.

Thank you for your feedback on our new ‘no added sugar’ menus. We have been working closely with a number of professionals to create this policy and have also recently added this information to the policy itself to enable parents to access this information.

As a company we are working hard to reduce the amount of paper we use, we want to preserve the environment for the future generation, our children, which is why we email parents a number of documents that we previously printed, e.g. newsletters, invoices. We also use an electronic learning journey which would generate more emails as your child’s key worker would email you observations/photographs of your child taking part in activities. I hope this explains why we are emailing rather than printing documents for parents.

Thank you for the feedback on the staff who care for your child, we will ensure this is shared with the team.

My son has attended Tops at Musgrove since 15 months of age. We have always found staff to be professional, extremely caring and endeavour to make my son's day as interesting as can be! I always receive a full update of the day's events/activities. On the whole, my son always likes to attend. As a working mum at the hospital, Tops have always been accommodating when changes to child care have been needed mostly at very short notice, which means a lot less stress for me!

How likely would you be to recommend Tops Day Nurseries - Musgrove? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities / Outside Space: Satisfactory

Learning: Satisfactory

Resources / Equipment / ICT: Poor

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

The staff are incredibly friendly and approachable. The daily activities are varied and engaging with open access to outdoor space for 0-3years. The menu is fabulous, exposing my children to interesting and seasonal foods.
I now have three children attending the nursery and I have had positive experiences from each of the different rooms.

How likely would you be to recommend Tops Day Nurseries - Musgrove? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

GREAT NURSERY! My little boy started at Winchester Tops at 6 months old. I felt completely comfortable leaving my son in their care and was really impressed by the wide range of activities available to him each day and how they adapted his learning to his likes. When we relocated to Somerset, I was certain that I wanted him to attend another nursery. He started at Musgrove Tops in June 2016 and am pleased to say that the standard of care is just as high. The staff very quickly grew to know his wants and needs. The staff have also been incredibly supportive with potty training and offering advice. Food is made on site and a wide range of nutritional food is offered. They have a good range of resources and are very creative in the activities they arrange for the children. My son particularly enjoys forest school which the nursery run once a week. A welcoming and fun nursery which really adapts the care they provide to the individual personality of each child.

How likely would you be to recommend Tops Day Nurseries - Musgrove? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

I have 3 children and 2 are now at school all 3 have been or are at Tops, the staff are amazing and have helped and guided my children into what they are today, confident, happy and independent children which is what every parent wants. I would certainly recommend Tops to any parents.

How likely would you be to recommend Tops Day Nurseries - Musgrove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

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Awards / Recognitions

November 2014

Investors In People Award 2014

Recipient: Tops Day Nurseries

Date: Thursday 20 Nov 2014

more details

Job Vacancies

Staff Profiles

Abi

Abi Mouton

Job Title: Senior Nursery Manager

Joined: 2014

Description:

Abi has been working in the childcare sector for fourteen years and managed nursery settings in Exeter before joining Tops Day Nurseries in December 2014. Abi holds her NVQ Level 4 and is currently part way through her Foundation Degree in Early Years.

Charlotte

Charlotte Disney-Walford

Job Title: Acting Room Manager - Pre-school & Behaviour Representative

Joined: 2008

Description:

"I joined the company as an apprentice in 2008, and since then my confidence has grown and my ability to adapt to different situations has also developed.

I am extremely passionate about my job and have recently been promoted to Room Manger of the Pre-school room. I am also the behaviour representative for the nursery so it is important to maintain good relationships with parents."

Kay

Kay Cook

Job Title: Room Manager - Explorers 0-2's

Joined: 2007

Description:

"I joined Tops as a pre-school assistant in 2007. I was then made a supervisor of the investigator's room before becoming Room Manager of the the explorer's room.

I love working with the under twos and watching them grow and develop. It is a stage where children learn to walk, talk, build friendships and develop their own personalities and it is amazing to be a part of that.

I enjoy running cooking workshops with the children, its a joy to watch the children enjoy their time at Tops"

Lisa

Lisa White

Job Title: Deputy Manager & Health and Safety Representative

Joined: 2003

Description:

"I joined Tops Day Nurseries in 2003 as a Level 3 practitioner in the pre-school room. After that, I was promoted to a senior practitioner, I have managed both pre-school and investigators rooms before becoming Deputy Manager.

The best part of my job is watching the children grow and develop, every day is different and I enjoy supporting the staff and strive to continue the high standard of care Tops Musgrove provide."

Melissa

Melissa Morrison

Job Title: Room Manager - Investigators

Joined: 2012

Description:

"I joined Tops Musgrove as an apprentice, working towards my level 2 qualification in Childcare. After that, I completed my level 3 and within 3 years was promoted to Room Manager.

I love the fact that I am able to build such strong relationships with both parents and children. Every day is different so it is important to me to be able to adapt to any changes in the nursery and still maintain these good relationships."