Tops Day Nursery - Gillingham

Middlefield House, Marlott Road, Gillingham SP8 4FA

Tops Gillingham is a friendly, active day nursery in Gillingham, Dorset.

It caters for children from three-months-old until they are ready to start school. Tops Gillingham also offers an after school and holiday club service for children aged from five-years-old to eight-years-old.

The nursery prides itself as being a special place to which children of all ages love to come; feeling safe, secure, valued and cared for by each other and by committed and motivated staff.

Outside there is a enclosed garden in which children can play, plant and potter. This nursery is part of a group that provides the most eco-sustainable childcare and education in the UK, being respectful of the environment and acting to reduce, re-use and recycle resources is an important part of the culture and routine for the children and staff.

Tops Day Nurseries has recently introduced a number of extracurricular activities such as Tops Cooking School, Tops Forest School, meditation, yoga, Rugby Rangers, Boogie Mites, tooth brushing and much more.

Tops Gillingham can offer funded hours which is available for two, three- and four-year-olds.

While each child is at Tops Gillingham, families are more than happy to call as often as they like to talk to a member of staff about your child and their day at nursery.

During a child’s day at nursery, staff will record important information to share with families, such as sleep times/nappy changes and information about milk/food intake. This information is added to a daily report which is submitted onto EYLOG.

Tops Day Nurseries has introduced a no-added sugar menu to all nurseries, ensuring children start their time at nursery with a nutritional, healthy diet.

Group: Tops Day Nurseries

Person in charge: Melanie Lockyer (Manager)

Local Authority / Social Services: Dorset County Council

Number of Staff: 28

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 126

Age Range: from 0 years 3 months to 8 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: Bank Holidays

Overview

The Review Score of 9.5 (maximum of 10) for Tops Day Nursery - Gillingham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Tops Day Nursery - Gillingham in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.784 for Tops Day Nursery - Gillingham is calculated as follows: ( (284 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 347 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.675 Points relating to the number of positive Reviews for Tops Day Nursery - Gillingham is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 25.2 positive Reviews (126 registered maximum number of service users ÷ 5). 17 Reviews ÷ 25.2 Target = 0.675

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Tops Day Nursery - Gillingham has a Review Score of 9.5 (9.459)

Average Ratings

  • Excellent
    25
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tops Day Nursery - Gillingham?

  • Extremely LIKELY
    28
  • Likely
    0
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    0
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    0
  • Unlikely
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  • Extremely UNLIKELY
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Reviewer Connection to Tops Day Nursery - Gillingham

  • Mother of Child
    27
  • Father of Child
    2

All the staff are friendly, efficient, helpful.
My daughter has been at this nursery for nearly two years. In this time she has developed in her social skills, her speech, her eating and many more. The food is fantastic, good variety.
The activities she does are brilliant, so educational and fun.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   5 out of 5

My son has a very varied and fulfilling time at nursery. He can count to 13, knows his colours, some shapes and doesn't stop talking. He's always very happy on the walk home when I ask him how his day has been.
The staff are lovely, they're very professional and have a real connection with him and his friends. If I moved from the area I would still keep my son at Tops Day Nursery Gillingham.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   4.4 out of 5

My daughter began attending Tops Gillingham at 9 months old. Since that time I have seen her develop in every aspect much quicker than I think would have been the case thanks to the use of a wide range of activities. I am impressed with the use of everyday objects in the Explorers room to give my daughter a real sense of the world around her for example. The staff are dedicated, friendly and knowledgeable and offer a superb nurturing environment for my little one. I am impressed with the use of technology through the use of the ILOG app. I am able to see exactly what my daughter has done that day, from what she has eaten to how long she has slept. I am also able to see an observation record from the staff which relates to developmental milestones that have been noted.
I would thoroughly recommend this nursery to anyone with the knowledge that any child here has a safe, warm and educational experience. Well done Tops Gillingham and thank you.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   5 out of 5

Our son has not long started Tops Day Nursery in Gillingham, the staff were great with helping him settle in, and put my mind up ease when leaving him too! They regularly update the eyLog with photos and when I’m at work it puts a smile on my face to see that my son is happy. He has come on leaps and bounds, both socially and emotionally, for the 3 1/2 months he has been there and we cannot thank the staff enough.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   4.7 out of 5

All staff are lovely and my child always comes home happy and loves going to nursery, always new things in the nursery to encourage learning.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter thoroughly enjoys Tops. There is always a range of interesting activities and the staff take the time and make an effort to understand and help each child.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   4.6 out of 5

We love and trust this nursery and its staff. My child has flourished and we really appreciate the time the staff take to nurture her. We also like the information we get about her day through the app and pick up chats.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   4.8 out of 5

Very supportive and knowledgeable staff. Great facilities and like the emphasis on getting out with the kids.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   5 out of 5

I have 2 children that attend nursery and I am extremely happy with the care that they receive. The activities and resources planned are constantly changing to keep things fresh and new.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   4.7 out of 5

My eldest son has been at this nursery since he was 5 months old and has just celebrated his 3rd birthday whereby he has moved up to the Preschool room. He actually moved up a week earlier than planned as he decided on his birthday that he was a big boy and wanted to go straight into Preschool! The staff were great and happily allowed him to move rooms early and so far he has settled in brilliantly (even though he already knows all the staff and most of the older children!). That's one of the great things about this nursery, the staff know all the children regardless of which room they are "normally" working in and they couldn't be more lovely and caring to my two boys who both love being there and sometimes don't want to come home!

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   5 out of 5

My daughter can’t wait to go to Preschool every day! The staff at Tops are always pleased to see each and every child that turns up and the children, them. There are always different activities for the children to get involved with. I love that the children are allowed to get mucky in the mud kitchen and generally have fun. Every day when I collect I receive feedback on my child’s behaviour, whether she has done well at something and how much cooked lunch she ate and whether she enjoyed it.

The staff are always very attentive and in tune with each child’s personal needs.

You couldn’t choose a better group of people to look after your most precious possession!

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   5 out of 5

Two of my children have attended this nursery. One still does. I cannot praise this nursery enough, my child is happy to go and looks forward to going. He is now in the preschool, the staff there are amazing. They are so friendly and welcoming. He is learning and loves learning, he particularly loves to go out and play in the fantastic garden.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   5 out of 5

My daughter has been attending this nursery for many years now and thoroughly enjoys all the activities. The staff are amazing! So friendly and I have always felt very confident in leaving my daughter in their care.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   5 out of 5

The staff are fantastic! My daughter who is now 14 months loves it. They do so much with them and she always sleeps well after a day there! Nothing is too much trouble and they are been so flexible with our work shift patterns which is very rare for a nursery so I've been told. But overall my baby is happy so I'm happy ??

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   4.9 out of 5

I am really happy sending my baby boy here! Things I love about the nursery:

- The staff really like babies and the babies really like them.
- They make me feel welcome to hang out as long as I like and never make me feel stupid to call and check on my baby (again!)
- They change the room around all the time so the babies get lots of stimulation as well as lots of spaces to feel nurtured.
- There is not lots of plastic everywhere, instead lots of natural colours and interesting things to do.
- The manager is very professional and flexible in supporting my needs and the team accommodate my requirements with such ease.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   4.4 out of 5

Working full time, you realise that the nursery staff see your child more than you do, so essentially they're the ones teaching your child, especially academically, the things they need in order to grow and progress to school. They have a lot of responsibility and I wouldn't trust anyone else to do it. The staff really care for the children and they invest a lot of time getting to know them, which is so nice and reassuring to know that your child is going to be ok when away from you. My boys love going and are so animated when telling me what they did.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   5 out of 5

Melanie Lockyer, Manager at Tops Day Nursery - Gillingham responded to this review on 23 Jun 2017:

Thank you for such a lovely review.

My son started at 6months of age and I was really worried about him settling. The staff are so reassuring and my son has blossomed into such a bright, confident character! He adores the staff who are involved in his care and couldn't be more grateful for all their hard work and attention to detail. They offer a good variety of nutritious food and excellent resources for the children to explore. The nursery is lovely, clean and has a friendly, inviting atmosphere. Couldn't recommend the nursery enough.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   5 out of 5

Melanie Lockyer, Manager at Tops Day Nursery - Gillingham responded to this review on 23 Jun 2017:

Thank you very much for such a lovely review.

My daughter moved here after Childminder retired. We spent time looking at all available nurseries in the area, and Baby Grows Day Nursery stood out straight away with the cleanliness, friendliness of staff, creative additions in the rooms, the outdoor secure space and the confident management on site.

She has been there for 15months now and loves all the staff. She has confidence with everyone and is being guided well through educational milestones. She is exceeding expectations and is always making us proud with her achievements, made possible by the dedicated staff and key worker she has had.

I always recommend Baby Grows as I feel the all round environment is perfect for little people. Brooke has made treasured friends, has learnt to socialise perfectly, has blossomed from toddler to little girl and is always ready and excited to go on her days!

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   5 out of 5

I had been a parent at this nursery from 2009. I loved this nursery from then until it was taken over by Tops. This is when, in my opinion, things started to go downhill. Bills were never correct. They were sent out without being checked. Every month I would have to phone in with the same issue; it would be amended but it did get frustrating and I know that I was not the only parent to have this issue. Management did not respond to an e-mail I sent with concerns regarding fee increases etc., this is really when I felt that the nursery had turned into more a business than a childcare facility. The staff turnover increased significantly when the nursery was taken over - almost a new face each week with a familiar face or two gone. This was unsettling for both the children & the parents. Feedback was satisfactory after a session but I did notice the eylog observations, which I had enjoyed, had decreased in frequency quite dramatically for the last few months my child was enrolled.

How likely would you be to recommend Tops Day Nursery - Gillingham? Unlikely

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Average Rating:   3.1 out of 5

My daughter has been attending Babygrows for 2 years and, after a very unsettled start, now loves it thanks to the extremely supportive and patient staff. They all went out of their way to make her feel comfortable and at home. The activities they do are varied and she always comes home with something she has made. The nursery itself is clean and safe. I would definitely recommend to other parents.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   5 out of 5

After an extensive look around all of the nurseries in the local area, we decided on Baby Grows. All the staff are so friendly, welcoming and very attentive to the children. My eldest settled in so easily and is now at school, my youngest has just moved from the baby room up. The nursery itself is well maintained and looked after, with so many different things for the children to do. Lovely outside garden, my eldest particularly enjoyed the walks to the local park. Nothing feels like too much trouble. My eldest needed help with speech development and the staff, particularly her key worker really worked hard on this helping her to be ready for school. I particularly love the app which updates me throughout the day of what my child is doing and the milestones she is reaching. Lovely pictures too which is a nice way of relaxing a parent when they've left a screaming child. I couldn't recommend Baby Grows enough.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   4.5 out of 5

I would highly recommend Babygrows nursery my daughter has settled in so well she absolutely loves it and gets excited when she's going back in. The staff are so friendly, happy, professional and reassuring. I would highly recommend.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter attends the Baby Grows Holiday Club that was set up last year for school age children. She started in August 2016. She quickly settled down and got to know the staff, she now loves it and always asks me when it's going to be holiday time again so she can go to holiday club. She always comes home full of tales about her activities and with arts, crafts and even cookery to sample! They also go on trips sometimes, at Christmas they got to see Father Christmas himself at the local garden centre. It's a real load off my mind that I don't have to worry about holiday care for her.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   4.4 out of 5

My son absolutely loves his time at nursery. The staff are warm, friendly and professional. New online tech keeps up up to date with his development and we have a debrief after every day.
He eats well, plays and learns things that Mum and Dad can't offer at home.
The service provision is exemplary and we would highly recommend this nursery to all parents.
Our son recently required medical attention where staff responded quickly and very effectively with absolute professionalism.
We are expecting a new addition and he/she will be joining their brother.
For those parents (like us) that are anxious of leaving their children with anyone, be assured that Baby Grows meets and exceeds expectations.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter has been going to Babygrows nursery for the past 6 months. She absolutely loves going. The staff are great, very friendly but also professional at the same time. The standard of food is excellent. Also very clean and safe environment for my child.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   5 out of 5

Fantastic nursery. All staff are extremely welcoming and caring. My little girl had a few issues settling in, staff were wonderful and patient and now she loves going. Loads of activities done and outside time, themed activities and lots (and lots) of singing as my little one comes home singing a variety of songs.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter joined the nursery in April aged 13 months and from the very start the staff have been more than fantastic with her. She has developed so much . The staff always make time to talk at the beginning and end of the day and the eylog is fab, it's lovely to get a picture of what's going on in her day and see her reach new milestones.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   5 out of 5

All 3 of my children have been through Baby Grows day nursery and when I heard it was being taken over by Tops I was concerned that the personal touch would be lost in a bigger organisation. Now I am very happy to say not only has that not been the case, but the nursery has gone from strength to strength. The staff are passionate and focussed on providing the best for our children, they are all so caring and dedicated and I know that my son is happy, content and safe at nursery. There are regular opportunities to see the children in singing sessions etc within nursery, and plenty of feedback which is lovely!! Every time I collect my son I am informed what he has eaten, what he has learned, and what he has done that day often along with some funny moments which it is precious to be able to share. The log allowing parents to see new observations for their child as soon as they are added really reassures me that there is now a focus on getting him ready for school and always plenty of support and encouragement for how I can help him at home. I could not be happier with Baby Grows under Tops, they really are outstanding!!!!!

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   5 out of 5

My daughter has been at Baby Grows since she was just six months old and is now 22 months old. She loves it there and is happy and well cared for. The staff are professional and approachable and treat my daughter as if she were their own. The facilities are great and the activities for the children are age appropriate and stimulating. Emails and calls are responded to quickly and communication is fantastic.

How likely would you be to recommend Tops Day Nursery - Gillingham? Extremely Likely

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Average Rating:   4.8 out of 5

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Awards / Recognitions

March 2018

Top 20 Large Nursery Groups 2018

Recipient: Tops Day Nurseries

Date: Thursday 01 Mar 2018

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Top 10 Large Nursery Groups 2017

Recipient: Tops Day Nurseries

Date: Wednesday 01 Mar 2017

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November 2014

Investors In People Award 2014

Recipient: Tops Day Nurseries

Date: Thursday 20 Nov 2014

more details

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