Mama Bear's Day Nursery & Pre-School (Torquay)

St Margaret's School, Barewell Road, Torquay TQ1 4PA

Mama Bear's Day Nursery & Pre-School (Torquay) is a purpose-built setting that looks to give local parents the childcare service they deserve and children an education that will set them up well for school and later challenges.

A stimulating interior enables staff to get the best out of children and themselves as they help children begin a journey of discovery. The curriculum is kept vibrant and flexible, incorporating many fresh activities to surprise and delight children's imagination.

Group: Mama Bear's Day Nursery

Person in charge: Lauren Boyd (Manager)

Local Authority / Social Services: Torbay Council

Number of Staff: 12

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 30

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: Bank Holidays & Christmas

Overview

The Review Score of 9.8 (maximum of 10) for Mama Bear's Day Nursery & Pre-School (Torquay) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Mama Bear's Day Nursery & Pre-School (Torquay) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.932 for Mama Bear's Day Nursery & Pre-School (Torquay) is calculated as follows: ( (56 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 59 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Mama Bear's Day Nursery & Pre-School (Torquay) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Mama Bear's Day Nursery & Pre-School (Torquay) has a Review Score of 9.8 (9.765)

Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mama Bear's Day Nursery & Pre-School (Torquay)?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mama Bear's Day Nursery & Pre-School (Torquay)

  • Mother of Child
    4
  • Father of Child
    1

My 2 children have absolutely thrived at this nursery, the staff are incredible and go way over and above, they make it the friendly place that it is. My daughter loves coming to nursery and is always talking at home about her friends there and singing songs that she has learnt. She wears glasses and has needed to wear a patch over the last year, again the staff were amazing in helping us with this, nothing is ever a problem.

The only thing I could be negative about Mama Bears is with some of the policies. A 48-hour absence is ridiculous for a temperature (this is not the case in schools). A child can have a temperature for a wide variety of reasons (ear infections etc) that are not contagious, it seems ridiculous to send every child home for this.

Overall I am extremely pleased with our choice to send our children to Mama Bears (Barewell) and we are very grateful for all that they do.

How likely would you be to recommend Mama Bear's Day Nursery & Pre-School (Torquay)? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Lauren Boyd, Nursery Manager at Mama Bear's Day Nursery & Pre-School (Torquay) responded to this review on 05 Jan 2018:

We appreciate your glowing comments, thank you.
Our 48hour policy is to ensure we prevent the spreading of any unknown causes; however, we do appreciate that other factors may play a part, as all children are individual. We must, however, remain consistent and practice following policy and procedure, universally throughout the company.

Since my son has started here back in September he has really come out of his shell. His speech has improved loads and he is much more confidence in himself. The staff always make sure he is comfortable and happy and ring me when needed. Overall I am very very happy with this nursery and look forward to them looking and teaching my youngest in the new year. Thank you for everything.

How likely would you be to recommend Mama Bear's Day Nursery & Pre-School (Torquay)? Extremely Likely

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Average Rating:   5 out of 5

My child has settled in very quickly here and I believe that is due to the caring nature of the staff members. All staff members are approachable and the room always looks well managed. Security is important to all staff too. Brilliant nursery.

How likely would you be to recommend Mama Bear's Day Nursery & Pre-School (Torquay)? Extremely Likely

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Average Rating:   5 out of 5

My daughter attends this nursery 5 days a week. She loves it and all she does is talk about the staff and her friends, since going her speech and number skills have improved loads, I couldn't thank the staff enough and recommend this nursery anymore.

How likely would you be to recommend Mama Bear's Day Nursery & Pre-School (Torquay)? Extremely Likely

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Average Rating:   4.9 out of 5

I would highly recommend Mama Bear's nursery. After my 3-year-old attending a few nurseries, she has never been so happy and settled as she is at Mama Bear's. All members of staff are friendly and always help and support parents and children with anything. Also, they are great at supporting my daughter with her S&L difficulties and any other issues she faces.

How likely would you be to recommend Mama Bear's Day Nursery & Pre-School (Torquay)? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

Care

Activities

Staff

Food / Nutrition

Management

Cleanliness

Safeguarding

Value for Money

Average Rating:   5 out of 5

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Awards / Recognitions

March 2018

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