Puffins at Manston Terrace

3 Manston Terrace, St Leonards, Exeter EX2 4NP

Puffins at Manston Terrace provides a wide variety of childcare services from children under the age of two to a holiday club for school aged children. Children are cared for across four age appropriate rooms which are designed with the specific needs of different age groups in mind.

Children are encouraged to play and learn together to boost their confidence and social skills in a loving environment. The outdoor area is used regularly by all children to provide them with an exciting place to explore and play in.

Inside a range of activities are on offer for children to spend time enjoying, whether on their own, as a group or with a member of the nursery’s qualified staff.

Group: Puffins of Exeter Ltd

Person in charge: Karen Richards (Childcare Centre Manager)

Local Authority / Social Services: Devon County Council

Number of Staff: 19

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 56

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & Christmas (Puffins Holiday Club available during School Holidays for children aged 41/2-11)

Languages Spoken (other than English): Spanish; Castilian

Directions:

Manston Terrace is to be found off Magdallen Road there is a sign at the end of Manston Terrace.

Visiting:

Please bring ID and turn your mobile phone off beforing entering the nursery.

Overview of Review Score

The Review Score of 9.6 out of 10 for Puffins at Manston Terrace is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Puffins at Manston Terrace in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Puffins at Manston Terrace is calculated as follows: ( (110 Excellents x 5) + (10 Goods x 4) ) ÷ 120 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 4.714 Points relating to the number of positive Reviews for Puffins at Manston Terrace is based on 8 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 8 Reviews ÷ 11.2 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Puffins at Manston Terrace has a Review Score of 9.6 (9.631) out of 10 and an Average Rating of 4.9 out of 5 from 10 Reviews over all time


Average Ratings

  • Excellent
    10
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Puffins at Manston Terrace?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Puffins at Manston Terrace

  • Mother of Child
    8
  • Father of Child
    2

Puffins at Manston Terrace is an incredible nursery. I've had my daughter with them for over a year now, and have just started our 8-month-old boy there as well. Throughout this time the nursery has become more of a family to us. When me and my partner have had questions about how to raise our kids they've been incredibly helpful, taking time to listen to our concerns and give really clear advice. We've also had some very difficult circumstances at home recently, and without their flexibility and support, it's hard to see that we would ever have coped. I really can't recommend this nursery highly enough, it's brilliant, thank you.

How likely would you be to recommend Puffins at Manston Terrace? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

Absolutely wonderful staff, cannot fault them. I have complete peace of mind leaving my 1-year-old daughter in their care.

How likely would you be to recommend Puffins at Manston Terrace? Extremely Likely

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Average Rating:   5 out of 5

My son has been attending Puffins from the age of 10 months. He started back in 2014 and is now due to graduate in July this year. I have been very happy with the care my son has received while at Puffins both academically and pastorally from staff from the age of a baby to him nearly being 5 years old. I am sad to see my son leave for mainstream school but I am extremely proud of what the teachers and him have achieved together whilst he has been under their care. I know when he is at Puffins I can go to work completely at ease and focused for my day job. Thank you.

How likely would you be to recommend Puffins at Manston Terrace? Extremely Likely

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Average Rating:   4.8 out of 5

My son attended pre-school at Puffins, Manston Terrace for 18 months and was very happy there. The staff are lovely, really friendly and caring and I certainly recommend it.

The pre-school area is over the entire top floor so there is plenty of space for the children to play in and different rooms to use.

He went to forest school there too, which was in their garden and he loved making a fire and toasting marshmallows!

They play in the garden a lot and take the children out on local adventures and there is a chef on site and the food is really good.

A great location and facilities, but the staff make it as they are all so lovely.

How likely would you be to recommend Puffins at Manston Terrace? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter attended this nursery, only for a year (as we moved into the area) and loved it. She settled well and the staff couldn't do more if they tried. She always came home talking about the amazing adventures they had been on, from visiting a reptile shop to the park, also getting my daughter ready for school and making it another adventure. The staff truly are remarkable and just take the time to engage and encourage the children where possible. There was never a problem and she and I will really miss it. I can not recommend this Nursery enough.

How likely would you be to recommend Puffins at Manston Terrace? Extremely Likely

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Average Rating:   5 out of 5

The staff at the nursery are extremely hard working and are always happy and smiley. They are very well organised and have a lot of fun activities planned and the staff always have an open ear for you. My little one absolutely loves going there and has come a long way since he started there. We are always amazed at the things they do and how they always tell us about them when I pick up my little one.
I can only thoroughly recommend the nursery.

How likely would you be to recommend Puffins at Manston Terrace? Extremely Likely

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Average Rating:   5 out of 5

Our child has been attending this setting for the past 18 months. We are delighted with the service and care we receive. Our daughter is so happy in the morning when we drop her in and we always receive a very warm welcome from the staff.
The quality of care and learning opportunities is very high.
It is really important that our daughter feels safe and secure in the setting and we know that she does.
We feel the staff and manager go above and beyond what is expected to ensure the service they give meets our individual needs.
Thank you Puffins!

How likely would you be to recommend Puffins at Manston Terrace? Extremely Likely

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Average Rating:   5 out of 5

Our child has been attending this setting for the past 18 months. We are delighted with the service and care we receive. Our daughter is so happy in the morning when we drop her in and we always receive a very warm welcome from the staff. The quality of care and learning opportunities is very high. It is really important that our daughter feels safe and secure in the setting and we know that she does. We feel the staff and Manager go above and beyond what is expected to ensure the service they give meets our individual needs. Thank you Puffins!

How likely would you be to recommend Puffins at Manston Terrace? Extremely Likely

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Average Rating:   5 out of 5

I was initially apprehensive about putting my first born into nursery but the staff made the experience an effortless transition. My daughter is so happy at nursery and is thriving in such a warm, nurturing and encircling environment. The staff team work really hard to make the children feel valued and secure and parents feel included in their development with regular updates, newsletters etc. I have recommended it highly to my friends with young children.

How likely would you be to recommend Puffins at Manston Terrace? Extremely Likely

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Average Rating:   4.8 out of 5

This nursery has been fantastic for my daughter and they have done everything possible to support her extra needs. The staff are polite, friendly, well trained and willing to learn more so as to support children in their care as much as possible. They are able to be flexible to your/your child's needs and very willing to work with other professionals if needed by your child.
My daughter loves attending nursery and has strong relationships with the staff in her room. The food and activities seem excellent and the staff are able to give a detailed account of the day for your child and keep you updated well. I would definitely recommend it.

How likely would you be to recommend Puffins at Manston Terrace? Extremely Likely

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Average Rating:   4.9 out of 5

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