Puffins in the City cares for children between the age of 0 and 5 in the spacious nursery which has both large indoor and outside areas. Children are helped to play and learn by a dedicated team of staff who enjoy working with children to give them the best start in life.
The nursery is ideally located near Princesshay shopping centre and has a safe parking drop off and pick up zone for parents to make the most of.
All staff are childcare qualified and dedicated to providing high quality nursery care.
Group: Puffins of Exeter Ltd
Person in charge: Ruth Gandy (Childcare Centre Manager)
Local Authority / Social Services: Devon County Council
Number of Staff: 19
Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care
Total Places for Children: 70
Age Range: from 0 years 3 months to 5 years 0 months
Opening Days: Mon-Fri
Opening Hours: 0730-1800
When Closed: Bank Holidays & Christmas
The Review Score of 8 (maximum of 10) for Puffins in the City is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Puffins in the City in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.646 for Puffins in the City is calculated as follows: ( (64 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.646
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.393 Points relating to the number of positive Reviews for Puffins in the City is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 2 Reviews ÷ 14 Target = 0.143
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Puffins in the City has a Review Score of 8 (8.039)
Review submitted from a Website Submission by Sarah W (Mother of Child) on Thursday 26 October 2017. Relates to October 2017.
So happy with the time my son spent at this nursery, all staff are great and so helpful. Unfortunately, I've had to take my son out of nursery due to change in working days but hopefully, you will see us again. Thank you so much.
How likely would you be to recommend Puffins in the City? Extremely Likely
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Review submitted from a Website Submission by Jade B (Mother of Child) on Monday 28 August 2017. Relates to August 2017.
My daughter has been at Puffins for 6 months now and is about to move from the Baby room to the Bumblebees room (age 2). We are extremely pleased with our choice of nursery for her. Short and sweet review but we really cannot fault anything, she is a happy, intelligent child and all her needs are being met. I would definitely recommend this nursery to friends. Thank you.
How likely would you be to recommend Puffins in the City? Extremely Likely
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Review submitted from a Website Submission by Tuane D (Mother of Child) on Tuesday 7 February 2017. Relates to March 2016.
Great nursery! Our son attended from the age of one until he was two and a half. He loved it there. Staff are great and really care about the children. If we hadn't moved, he would still be going there along with his baby twin sisters.
How likely would you be to recommend Puffins in the City? Extremely Likely
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Review submitted from a Website Submission by Gemma (Mother of Child) on Tuesday 7 February 2017. Relates to February 2017.
Our son has been attending the nursery for 10 months now and it's the best thing we've ever done. He has developed so much during his time there, and the staff are incredible, always pleased to see him every day and show him affection and always take the time to chat with myself whenever I collect or drop him off. He is always excited to go in every morning and often asks to go on a weekend!
It was a huge decision to go back to work, made much easier by knowing that our son is happy and well looked after.
How likely would you be to recommend Puffins in the City? Extremely Likely
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Review submitted from a Website Submission by Sadie (Mother of Child) on Thursday 21 July 2016. Relates to July 2016.
Lovely friendly staff and very helpful.
Helped my son to improve on behaviour...very good with helping with learning.
Would definitely recommend Puffins to family and friends with children.
Very happy with the service I have received in the last 2 1/2 years.
How likely would you be to recommend Puffins in the City? Extremely Likely
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Review submitted from a Postal Card by R H (Mother of Child) on Wednesday 16 December 2015. Relates to November 2015.
The standard of care provided is fantastic and the activities in the "Bumble bee" room in particular are innovative and something my son really enjoys. My daughter is in the baby room and is given lots of attention and stimulation. She is encouraged to be independent and walk to activities rather than being put in the buggy. The previous manager was fantastic at discussing with parents but unfortunately the new manager does not come out of her office. That said the nursery is well run so perhaps she is content acting on that.
How likely would you be to recommend Puffins in the City? Likely
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Review submitted from a Postal Card by Kim S (Mother of Child) on Tuesday 15 December 2015. Relates to November 2015.
My child and myself are very happy with this nursery, I find i can go to work feeling completely at ease that he is safe, well looked after and completely happy with the staff and facilities. I feel my child has a very good connection and relationship with the room leader and his personal keyworker. He shows nothing but excitement generally when he attends nursery. I feel myself that I have a good relationship with the staff and they always take the time to update me on the days events.
How likely would you be to recommend Puffins in the City? Extremely Likely
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Review submitted from a Postal Card by Hayley R (Mother of Child) on Monday 14 December 2015. Relates to November 2015.
Since my son started nursery in March 2015, he has learnt to walk, speak and has settled in really well with the help of the brilliant staff at Puffins. I would highly recommend them to any other parent thinking of sending their child to a nursery in the city centre.
How likely would you be to recommend Puffins in the City? Extremely Likely
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