Clarence House, Cambridge

The Old Church Hall, Green End Road, Chesterton, Cambridge CB4 1RW

Clarence House Cambridge is a safe and loving environment for children to have their first experience away from the care of their own parents. There are age specific rooms in the well laid out nursery, providing children with age appropriate activities and resources to suit their developmental needs.

The nursery is able to offer a flexible service where parents can choose from a range of sessions for their child to attend, and are given a choice between full time and term time only care.

Staff members have been trained to understand the complex needs of young children, and are qualified in early years teaching to provide children with fun and stimulating experiences.

Group: Clarence House Day Nurseries Ltd

Person in charge: Stacey Francis (Manager)

Local Authority / Social Services: Cambridgeshire County Council

Number of Staff: 9

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 39

Age Range: from 0 years 3 months to 4 years 11 months

Opening Days: Mon-Fri

Opening Hours: 0730-1815

When Closed: Bank Holidays & 1 week between Christmas & New Year

Overview

The Review Score of 9.7 (maximum of 10) for Clarence House, Cambridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for Clarence House, Cambridge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.71 for Clarence House, Cambridge is calculated as follows: ( (315 Excellents x 5) + (90 Goods x 4) + (14 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 420 Ratings = 4.71

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Clarence House, Cambridge is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 10 Reviews ÷ 7.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Clarence House, Cambridge has a Review Score of 9.7 (9.710)

Average Ratings

  • Excellent
    29
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clarence House, Cambridge?

  • Extremely LIKELY
    32
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clarence House, Cambridge

  • Mother of Child
    23
  • Father of Child
    11
  • Grandmother of Child
    1

I am not quite sure how you go about teaching a 2-year-old when I try at home, she loses focus very quickly. If you have a flock of 2-year-olds it must be like herding cats. What has prompted me to write this review is the nature in which the staff carry out their jobs. All the staff have the patience of saints, and more importantly to me, they all really care. It's almost like watching a sibling care for my daughter when she is upset, not a nursery teacher. I know this is the case because from time to time, I drop in early for the collection.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.8 out of 5

My son started to attend Clarence House in January 2018 when he was only 7 months old. I was really worried if he will adjust there or not. However, I found the staff very understanding and supportive. On his first day, they sent me loads of his pictures to assure me he is fine. After his first day, my son never cried when I left him in the nursery. I get his observations regularly and his day-to-day diary. The nursery is very flexible to adjust extra hours that I ever need. The only improvement I can suggest is to upgrade the building (that I believe they are already processing). Other than that I am really happy with the staff and the quality of the service.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   5 out of 5

My daughter is loving being at Clarence House, she comes home telling me so many stories of the adventures she has there. They provide great programmes for the children to join in with including monkeynastixs that’s her favourite!

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   5 out of 5

My son attends Clarence House Nursery and loves it always happy to attend and has a great relationship with the staff, and managers they have a great outdoor space and always doing lots of fun activities which he comes home and talks about. It was tough looking for the right nursery and a lot to choose from, for peace of mind and great care I couldn't recommend it higher, we will be sad when he goes to school and already have his younger sibling on the waiting list.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   5 out of 5

I have two children attending Clarence House nursery, 3 days per week. My eldest has been attending for over 2 years and the youngest started a month ago, just after turning 12 months old. I am happy with the staff at the nursery, who seem very caring, especially in the baby room. My eldest is now 3 years old and learns so much at nursery - she teaches me new songs and tells me about what she has been doing and brings home things she has created. She often doesn't want to leave at the end of the day. I get feedback each day of what the children ate, whether they slept, nappies etc. And the online tapestry system, showing what the children have been doing is great. The nursery staff were happy for me to phone and check how my youngest was doing, which I did fairly frequently in the first couple of weeks. The nursery buildings are a little cramped and tired, but that will improve soon as they are adding a new building with more space.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.7 out of 5

My son currently attends Clarence House and thoroughly enjoys his time there. He happily runs at staff in the morning making drop-offs easier for myself and mum. His online journal is a great way for us to see what he has been up to as well. I would highly recommend this nursery.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   5 out of 5

Excellent nursery with great facilities inside and out. The staff are friendly, happy and excellent at doing activities with the children.

I'm very happy dropping my son off on a daily basis knowing he's in good hands and he looks forward to going in. I've never had a day where he's wanted to stay at home.

The prices are very reasonable and the environment is clean, tidy and welcoming.

All in all, I would thoroughly recommend this nursery.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   5 out of 5

I have my two kids in this nursery and it's a very lovely experience. Kids play a lot and have fun with the other kids and teachers. Teachers are kindly and always with a smile.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.9 out of 5

Staff have been very helpful. Their feedback helps us care for our baby better. Staff are well trained and I could leave my baby in their care, trusting them without any worries.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.1 out of 5

My son (2 years old) has been at the nursery for several months now. The ladies are all so lovely and welcoming and he's had plenty of time to settle in. The nursery have been incredibly accommodating around my changing work pattern, it seems like nothing is too much to ask.

My son has progressed so much in his short time there. He's blowing me away with new words, sentences and songs every day. He naturally says please and thank you without prompt now too which is lovely!

The activities they do throughout the day seem to be engaging and stimulating. The handovers at the end of the day are thorough and personal and I never feel afraid to question anything. I am updated a couple of times a week on the app with photos and details of activities which as a first time mum is very reassuring and nice to see.

All together I would recommend this nursery to anyone looking for a place for their child. It's a small family environment that encourages happiness, courtesy and creativity.

How likely would you be to recommend Clarence House, Cambridge? Likely

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Average Rating:   4 out of 5

Clarence House have been a very caring and accommodating nursery for our son. He settled into the nursery routine very quickly, and we were always kept informed about his progress and activities day to day. On several occasions, we have had to arrange extra days at short notice, and the nursery have always been able to fit those days into the schedule, which has been enormously helpful for us. Our son now really enjoys going to nursery and we have been recommending it to all our friends.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.8 out of 5

We love this nursery, it has been a home from home for our son since day one! He is now 8 months old and he has been attending the nursery since he was five months old. When he first started he was fully breastfed and hadn't learned to take a bottle yet, but the staff have been super helpful and caring and in a couple of sessions he had learnt to drink expressed milk from a sippy cup.

The atmosphere is friendly and relaxed and we love receiving online reports (with pictures!) and daily notes about what our little one has been up to.

Would definitely recommend, in fact, we have several times already!

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   5 out of 5

Excellent, caring space and people to entrust your little one to. My daughter (now 15 months) has been there for around 5 months. Settling in was a positive experience, the staff are knowledgeable, and the space, especially outdoors, is great. You receive daily updates on your baby's activities as well as an online development log with photos. Highly recommend.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.8 out of 5

Our son's time at Clarence House, Cambridge has turned out very well. We were worried at first because it is not large, but now we see that as an advantage. Everyone is friendly and all the carers know all the children. We are really happy and above all our son loves his time there.

How likely would you be to recommend Clarence House, Cambridge? Likely

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Average Rating:   4.6 out of 5

We really like this nursery.
Our son is 12months old and has been attending the nursery for 4 months. He settled instantly, feeling very much at home.
Being a fairly small nursery, all the staff knows all the children and care about them. The atmosphere is nice and friendly.
Carers talk to you at the end of each day and hand over notes on what he has been up to: activities, food, drink, nappies, sleep.
They also use an online system when they post pictures and notes about activities from time to time.
He sleeps and eats well while there and loves spending time in the garden.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.7 out of 5

My children love this nursery, I feel so happy when I have gone to work that my children are in safe caring hands. Everyone makes you feel so welcome it's like home to home for my kids. This nursery has worked around me and my children's needs so well. My kids have never cried when I have left them and sometimes I struggle to get them to come away! All the staff stay the same and my kids know all the girl's names. I would recommend this nursery to anyone that wants to feel happy and safe. My kids learn so much from the activities and staff I am so proud when they come home singing and counting! There is always a theme on and something new my kids have learnt. I also get a review every day of what my kids have done, how much they have eaten. I also have an app so I get photos of what they have been doing and a log of comments to the photo. Couldn't ask for more ladies, you do a great job and my kids love you all very much! Thank you!

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   5 out of 5

Our son has really felt at home in this nursery. All the staff have been caring and sustained good communication with the children. Always good feedback from the day at every pickup. After repeated incidents with another child, the staff acted very professional and solved the situation.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.9 out of 5

I would highly recommend the nursery to others as since my little girl started have been amazing with settling her into the nursery and meeting her dietary needs. The staff made us feel welcome in the morning with big smiles and actually made me feel safe and able to leave her at the nursery.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.9 out of 5

My second son has recently started at Clarence House and he was diagnosed with autism, the staff are great and helped him so much. I can see a huge difference already in such a small space of time. His development is delayed and they use visual aids, targets and have given us as a family huge support.The management attend meetings with us and other agencies to provide the best care for him.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   5 out of 5

My daughter attends Clarence House Nursery and loves it there, the staff are great and always on hand to help, they do great activities and I get to see pictures throughout the week on tapestry online. The management has changed this year and a lot of improvements have been made to the facilities and a lovely garden space, we get frequent reports and parents evenings too would highly recommend it.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.7 out of 5

Excellent, very personal helpful advice given. Staff have helped me and my partner tremendously. The settling in sessions were really good.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   5 out of 5

Over the few years my child has been coming to Clarence House I've been watching my child's development and its been amazing, the teachers are all about the children and are really supportive in helping you to achieve your child's goals to get them ready for school.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   5 out of 5

Friendly staff and management whom do a great effort of taking care of the children. There is a nice atmosphere at the nursery and the staff does many activities with the children. The outside space is not the biggest, but it is enough to give the children space to play and do garden activities.

How likely would you be to recommend Clarence House, Cambridge? Likely

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Average Rating:   3.6 out of 5

Our boy loves coming to Clarence House, he's always beaming when we pick him up. He particularly loves the garden, he thinks it's fantastic they spend as much time outside as possible. The staff clearly enjoy his company.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   3.8 out of 5

My son (28 months) has been attending Clarence House since he was nine months, and has found a place that he is unturned and safe. He has found the drop off difficult and his key worker has worked with him and us to help make this part of his day better for him. He has now developed a good bond with one worker which has really helped him feel at home and safe. The staff go out of their way to understand him better and to meet his needs best they can.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.9 out of 5

Clarence House Cambridge is fab. My daughter has settled in brilliantly and we are very happy with the set up. The team are so lovely and really focused on our daughters well-being. I don't worry at all about my daughter when I leave her at nursery.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   5 out of 5

My daughter has attended this nursery for over 3 years. My daughter loves going to nursery and always has. The staff team have been fairly consistent now for a while and the new management brought in since the start of the year has improved the nursery massively. The nursery has a homely and nurturing feel. Staff know the children well and we always get oral feedback at the end of the day. Communication generally has improved a lot and we have opportunities to have more formal 'parents meetings' to discuss progress and any concerns. The nursery has been very flexible in meeting our needs as busy parents, swapping or adding days at short notice. My daughter also raves about the food! The garden was greatly improved not too long ago and new toys were purchased. I love getting the Tapestry notifications and they're a great discussion point at home. I would definitely recommend this nursery if you want a homely and nurturing setting for your child.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.6 out of 5

Our daughter loves Clarence House. For us, it has the ideal number of children and the right rate of carers/baby. The manager is really nice and attentive as are the two main carers. I really like that the babies have a dark, separate room for their naps. Our baby always had issues sleeping outside the house, but in a quite place, she is absolutely fine. I can tell the staff really like her and for me, this is essential.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   5 out of 5

My son is always happy to go to nursery and I feel he's very well looked after in a stimulating environment. The nursery are good at taking regular interesting/informative observations on my son's progress and sending them to me via their online system, Tapestry. They've also been incredibly accommodating when I've needed to request extra days. Overall a great nursery with fantastic staff.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.6 out of 5

Our son has been attending Clarence House since he was 13 months.
Telephone communication with the nursery has been very efficient, both for administrative purposes and for more personal issues such as whether or not he is still asleep at close to pick up time.
Face-to-face communication is also excellent: staff are quick to ask about him and give feedback about how his time with them has been.
Settling in time was arranged flexibly so that staff could gauge how ready he was to be left with them. During this time, his key-worker was with him as much as possible to help him associate with a 'go-to' person.
I have always found him quick to want to engage with the staff and activities at the nursery - a credit to the welcoming atmosphere created by the team.
The staff are confident in their roles and always seem to be in and amongst the children. They also take note of each child's individual needs; this is one of the reasons I felt most happy to leave our child in their care.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.5 out of 5

I love this place! Was warned against putting my son in here a year ago but it was the only nursery we looked around that he was happy enough to go off an play on his own and he had the hours we wanted. Admittedly there were a number of administration issues when he started but he was always happy so took it on the chin. This place is even better since the new management has arrived and my son is absolutely thriving. The staff are really happy and friendly and they always find time for you and the kids. They have been full of support for the whole family recently and I can't wait for my other son to start next month!

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.4 out of 5

Fantastic nursery for our twins.

Our ex-preemie twins started at Clarence House in February 2016. The staff are super-friendly and caring, the new manager is working very hard to modernise the facilities. I get an oral report at the end of each day so we know what the twins have been up to. Our boys have ongoing health issues due to their prematurity. Staff are putting in a lot of effort to help manage those, management are also offering to train their staff with regards to individual speech therapy plans. As for their cognitive development, our boys' needs as ex-preemies are also taken into account, they moved up to the 2 year old's group a bit earlier which is doing them a world of good, and their special dietary needs are well looked after. Food is actually really lovely, it's all freshly cooked and there's a lot of choice.

Overall, this Clarence House offers great value for money, and I'm glad my children are very happy there.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.9 out of 5

Friendly and helpful Staff. Convenient location of the nursery. My son who is 3.5 year old and has been in this nursery for 1 year, loves to be there. He is learning quickly and his keyworker is helping him to get ready for formal education in September 2016.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.8 out of 5

Very friendly nursery with relaxed atmosphere and a lovely outdoor play area that the children are encouraged to use at any time. Our girl is very happy there; she has formed good bonds with staff and children.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.7 out of 5

Since starting nursery in January this year my son who has just turned a year old has developed a lovely bond with the staff and he is very excited when we arrive at nursery and wants to play straight away. I was very anxious about returning to work and leaving him but the staff were so good with the settling in process it made it so much easier for the both of us when the time came. We always have a chat at the start and end of the day about what he has been up to and he has a diary which is filled out daily so I know what he has done and what he has eaten etc. There is a lovely garden which they are playing out in more now that the nicer weather is here and you can tell all the children enjoy it and today they took him out for a walk by the river. I'm so pleased I chose this nursery for him.

How likely would you be to recommend Clarence House, Cambridge? Extremely Likely

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Average Rating:   4.4 out of 5

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