Busy Bees at Horsham

11 Bartholomew Way, Horsham RH12 5JL

Busy Bees at Horsham has been purpose-built to be appropriate for the care and learning needs of babies and pre-school children. A large capacity of 124 places for children makes a significant contribution to parents in the local community, and makes the nursery ideal for children to develop their social skills while being able to get to know and understand others. The service is friendly and takes seriously any parental concerns, while considering each child's individual health and learning needs as an important part of its objectives. Disabled access is in place and the nursery's discovery room is particularly popular with children.

Group: Busy Bees Nurseries Ltd

Person in charge: Faye Lovegrove (Nursery Manager)

Local Authority / Social Services: West Sussex County Council

Number of Staff: 40

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 136

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays

Overview

The Review Score of 9.3 (maximum of 10) for Busy Bees at Horsham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Busy Bees at Horsham in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 19 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.556 for Busy Bees at Horsham is calculated as follows: ( (191 Excellents x 5) + (104 Goods x 4) + (14 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 311 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.699 Points relating to the number of positive Reviews for Busy Bees at Horsham is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 27.2 positive Reviews (136 registered maximum number of service users ÷ 5). 19 Reviews ÷ 27.2 Target = 0.699

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Busy Bees at Horsham has a Review Score of 9.3 (9.255)

Average Ratings

  • Excellent
    16
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Busy Bees at Horsham?

  • Extremely LIKELY
    22
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Busy Bees at Horsham

  • Mother of Child
    22
  • Father of Child
    4

Very accommodating. Friendly/approachable staff.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   4.7 out of 5

I have always found the nursery staff to be very warm and their commitment to providing a high standard of care is obvious. My toddler took a couple of months to settle in (as expected) and in the early days, I was very impressed by their confidence in reassuring both myself and my toddler when handing him over in the morning. The iConnect app is useful in tracking his intake, output and sleeping patterns whilst at the nursery. Photos are uploaded on at least a monthly basis too. My only reservation in recommending the nursery relates to one aspect of the nursery's fee policy - all bank holidays are fully chargeable and we, therefore, pay several hundred pounds over the year to apparently support basic operations of the nursery when it is closed. Not all nurseries maintain this type of policy so if we lived within walking distance (I don't drive) of a nursery of comparable quality, I would opt for that instead. Otherwise excellent.

How likely would you be to recommend Busy Bees at Horsham? Likely

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Average Rating:   4.5 out of 5

Busy Bees in Horsham is a warm and friendly place where I feel my son is always safe and has fun. The staff are kind, experienced and listen to any concerns. The food of a good quality and my son always enjoys seconds. I would recommend Busy Bees to anyone.

How likely would you be to recommend Busy Bees at Horsham? Likely

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Average Rating:   4 out of 5

Staff are really friendly and my son loves all activities and garden play. I also like there are a lot of arts and crafts for children. My son loves his food and is happy with all freshly cooked meals and baking activities you plan for him. Thank you.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter is happy and confident, well cared for and progressing really well at Busy Bees Horsham. We get excellent feedback and she's always doing something new and exciting. It would be great if they could get off-site more regularly but they are always in the garden. Sometimes the admin side hasn't been perfect but the things that matter care, staff and engaging activities are great.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   4.2 out of 5

My son has attended Busy Bees for 2 years. He has developed from a shy little boy to a child who is confident enough to speak up and takes full part in all the activities. I drop him off each time happy that he will be well cared for by the staff. I really like that every member of greets my son by name when we meet them in the corridor. It's a lovely environment and we are very happy to have chosen this nursery.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   5 out of 5

The staff that look after the children are absolutely lovely, they seem to care. The environment is very stimulating there are lots of activities with plenty of educational merits, lots of fun games, going out in the garden etc. The food menu looks varied and very nice.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   3.9 out of 5

Very happy with this nursery my daughter loves going and I feel it has very much helped her with confidence. All the staff are very welcoming and take on interest in the children and go out of their way to ensure you know what they have been up to each day. Good facilities and resources available.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   4.3 out of 5

We are really pleased we chose Busy Bees. The staff are caring and friendly and they have a great outdoor space and soft play. The care is great as it is geared towards development but through play and we think the nursery has only added to her development. We also get photos and observations through so we can see what she's been up to.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   5 out of 5

Busy Bees has been a great nursery for my little boy who was so shy when he first started at 18 months, He is now nearly 4 and glowing with confidence. The staff have all been amazing particularly with his eating which has always been a battle. They always show care and support towards him and I feel they have really prepared him ready for school in September, my little girl will also be starting at Busy Bees when I return back to work in September.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   4.3 out of 5

The staff at Busy Bees are extremely friendly and welcoming. They put me at ease doing the difficult first month of settling and are helpful in developing my child's speech and other key developments.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   4.5 out of 5

We cannot fault Busy Bees, Horsham for anything. The staff are fantastic, so friendly, caring and genuine interest in the children. We feel so comfortable leaving our children with the nursery and care of the staff.
We love the procedures the nursery follow and again feel our children are safe in their hands.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   4.9 out of 5

Busy Bees at Horsham has been part of our lives for 6 years now with both my son and daughter attending. The care shown by staff in looking after my children and helping them grow into young people has been second to none.
We will really miss Busy Bees when my daughter starts school this September.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   4.8 out of 5

Have only been at the nursery for a month but I think my son is enjoying it. Keyworkers are very pleased and they seem to do some magic on my sons eating experience. He is very fussy with his food at home but at the nursery, he's eating everything and also starting feeding himself, what seems impossible with him at home. Thank you, ladies, at Squirrels.

How likely would you be to recommend Busy Bees at Horsham? Likely

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Average Rating:   3.7 out of 5

Our son started Busy Bees at six-months old and we continue to be very happy with the nursery. The staff are caring and supportive and the parent communication is great. As a working parent, it was so important for me to be able to receive updates- they use an app which is updated showing nappies, meals and sleep- so we are always kept informed. Our son has been in two rooms since starting and has loved both. The staff encourage his interests, he's learning important life and social skills and clearly knows what is right and wrong. We looked at lots of nurseries in Horsham and Busy Bees was our favourite by far- it makes work so much easier, knowing that our little boy is happy and being well cared for.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   4.9 out of 5

Faye Lovegrove at Busy Bees at Horsham responded to this review on 17 Apr 2018:

We appreciate the feed back you have given about the staff as well as the whole nursery. Your son is a joy to care for.

A fantastic supportive and engaging nursery. My son has thrived in the environment and enjoys every minute of his time at busy bees.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   5 out of 5

Very friendly nursery, professional with lots of focus around learning.

Our 8-month-old loves going daily and we have watched her progress well and advance for her age thanks to the nursery staff. She is fully weaned and given a great selection of food and when I asked for what she is eating to be added to the online daily app, they were happy to oblige.

Great to see her doing painting, messy play and interacting with other babies as well as the bonds she has already formed in 2 months, very reassuring.

When it was daddy's birthday, they happily helped our little girl make a card, made daddy's day when I brought her home.

So far cannot fault the staff or care our little one receives

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   4.4 out of 5

My daughter has been attending the setting since she was 9months old and started with allergies and a really bad eczema which needed lots of care, the girls were really good with her and her allergies. She was a really shy child that needed lots of one to one time but now she is a confident little girl that will have a go at anything.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   4.2 out of 5

After removing my son from an inadequate nursery in Horsham, I was worried that my son wouldn't settle with only a year before school but the nursery was just fantastic! What a change I have seen, my son is confident and thriving in a fun and friendly setting. The staff made us feel very welcome and give a great handover everyday, regular parents evenings and events. Healthy meals which my son loves and a special class for those starting school. I will be sending my daughter here too!

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   5 out of 5

My daughter has been attending Busy Bees at Horsham since she was 6 months old. I was very upset about leaving her at such a young age however she settled in quickly thanks to the wonderful team. I get excellent feedback about her day, artwork and photos, they are such a caring team full of energy, enthusiasm and creative ideas. My daughter is now 2.5 and everyone knows her name and greets her, even if she hasn't been in their class. She loves the nursery and has thrived there. She is confident, happy and has learnt so much. Each child is encouraged to learn and try new things; I feel the team genuinely care about her well-being. My daughter especially loves playing in the newly designed garden, going for walks, playing in soft play and in the 'Beach room'. The facilities are excellent, menu varied and they are flexible as well, compared to other nurseries. I cannot praise the team enough. My daughter spends so much time there they are like her second family and I know she is safe and well looked after in their care.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   5 out of 5

My twins attend Busy Bees at Horsham and they thoroughly enjoy it. They entertain us with tales of what they've been doing on a day to day basis, whether they've been playing in the secure outdoor space, indoors in the beach room or drawing and painting. All of the team treat them as individuals and help them thrive - such a great environment :-)

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   5 out of 5

My son enjoys his time at the nursery and the interaction he has with both the staff and the other children. He loves the outdoor space and he is always happy and content when I pick him up.
The nursery offers a why range of activities for the children from soft play to a beach room with real sand, water play and a good clean and safe outdoors for them to run around and have lots of fun.

How likely would you be to recommend Busy Bees at Horsham? Likely

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Average Rating:   4.1 out of 5

My now 3 year old twins have been attending Busy Bees since I returned to work when they were 9 months old - I can only sing the praise of all the team, everyone is friendly, helpful, attentive and shows genuine interest in all the children.
The team have been amazing at accommodating my requirements (both my husband and I work shifts).
Everyone is approachable and there is a real family feel between all the girls (ladies!). Nothing is too much hassle and they work closely with the parents nurturing each child - my twins have always been treated as individuals and provided with all the support they need as they've grown and moved up the classes - it'll be a sad day when they leave for school.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   5 out of 5

Excellent quality of care, staff go that extra mile with my son.
Activities are good and my child's needs and development are definitely taken into consideration when planning activities. The team are great with my son and the care he received in Parrots was exceptional.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   4.1 out of 5

I don't often visit the nursery to collect my child as his mum does drop off and pick up's, but when I do I am always amazed at how caring and attentive the staff are. They know my son really well and I get thorough feedback about his day. I can tell he enjoys himself as he always has a huge smile on his face and often comes home with pictures and artwork that he has been busy creating.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   4.5 out of 5

My son started in June 2016 and has loved every minute of nursery life. There is so much going on for him to explore and he has developed so much since starting.
All the staff are really friendly and greet you every morning with a smile.
I love the fact the the nursery has separate, enclosed gardens for the different age groups, so I know he is getting lots of fresh air in a space that his tailored to his younger needs. He often gets upset when I have to take him home which I think is a great sign.

How likely would you be to recommend Busy Bees at Horsham? Extremely Likely

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Average Rating:   4.6 out of 5

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