Busy Bees at Gillingham

Godden Way, Beechings Way Industrial Centre, Gillingham ME8 6AD

Busu Bees at Gillingham, has been purpose-built with its own outdoor play area, versatile interior play and active learning areas and its own qualified cook. The service takes pride in treating each child as an individual and are able to take on specific requirements such as autism and behaviour management.

The aim of skilled professionals is to prepare children for the challenges of the next stage of their education, pursued through enjoyable and flexible play. The service hosts a number of parents' evenings and also has a visiting hairdresser.

Group: Busy Bees Nurseries Ltd

Person in charge: Kelly Clarkson (Nursery Manager)

Local Authority / Social Services: Medway Council

Number of Staff: 19

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 112

Age Range: from 0 years 0 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1800

When Closed: Bank Holidays

Overview

The Review Score of 9.6 (maximum of 10) for Busy Bees at Gillingham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Busy Bees at Gillingham in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 21 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.652 for Busy Bees at Gillingham is calculated as follows: ( (222 Excellents x 5) + (64 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) + (6 Very Poors x 1) ) ÷ 299 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.938 Points relating to the number of positive Reviews for Busy Bees at Gillingham is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 22.4 positive Reviews (112 registered maximum number of service users ÷ 5). 21 Reviews ÷ 22.4 Target = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Busy Bees at Gillingham has a Review Score of 9.6 (9.590)

Average Ratings

  • Excellent
    19
  • Good
    5
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Busy Bees at Gillingham?

  • Extremely LIKELY
    24
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Busy Bees at Gillingham

  • Mother of Child
    22
  • Father of Child
    3

My little girl has thrived at this nursery. Even on days when she is a little unsettled and upset, I leave with full knowledge and comfort that the staff do their best to settle her and she goes on to have great days there! The staff couldn’t be more helpful and friendly and always accommodating when needed. I couldn’t recommend enough.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.8 out of 5

Our daughter loves the nursery, the staff are friendly and make the effort to know the children and parents. Working full time was not an easy choice but knowing how much they care for the children and how happy our daughter is, makes it easier. So glad we chose this nursery for our little legs.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.9 out of 5

Highly recommend this nursery. My daughter has been going since Sept 2017. Any mum will know it is a hard and stressful time trying to find the right nursery and leaving your child for the first time. I went and visited multiple nurseries at first and believed this was the best nursery I visited out of a possible 8+. My daughter enjoys her time there, she is always smiling when I drop her off and excited to see her key worker which is a great feeling. They are very informative and when I leave her I feel confident she is having fun and being well looked after, which is all I want. The rooms are always clean and full of toys and the staff are all friendly, approachable and caring. Cannot fault this nursery at all!

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   5 out of 5

My son has always been a complex character and therefore we really struggled to get him settled into his brother's nursery. As soon as we put him in busy bees Gillingham the atmosphere the staff and the whole set up gave me a feeling of comfort knowing he was going to love it and he does. He started in the baby room and is now in preschool and he loves the time he spends there. His key workers and all the others in his room pay particular attention to his needs and his likes and dislikes and always give us a great account of his day spent when we collect him. Any issues we may have had have been swiftly and promptly resolved and we have loved all of his key workers he has had in his time so far. Although this nursery is a little far out for us to get to we have been willing to make the daily journeys sit is a great place for my son and I can get to work each day knowing he is going to have a great day.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.8 out of 5

My child began attending this nursery in January and has settled in really well. All of the staff are welcoming, have a smile on their face and are happy to answer any questions. My daughter is only 9months and is always happy when I pick her up. The staff thoroughly talk me through what my daughter has been up to; what she's played, what's she's eaten, how much milk she's had and what her nappies were like.
Overall, very pleased.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are incredible and so caring. They know my son amazingly well and I am so happy leaving him in their care.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   5 out of 5

Since starting at nursery my son has progressed in leaps and bounds. He is sociable, has made friends and has developed a beautiful little personality. The nursery has worked with him on a number of things and he is now good with colours, numbers and is always running around the house singing nursery rhymes. So much of this is down to the nursery.
The staff are lovely and always willing to help out with anything you need. A real friendly and caring environment and couldn't wish for a better nursery for my son to attend.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter has been going to this branch of Busy Bees for one year and she thoroughly enjoys it. She is kept busy and stimulated and has lots of friends here. I am very happy with the service we receive and would definitely recommend to a friend.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.3 out of 5

My 3-year-old son had attachment issues before starting at Busy Bees. Now his independence grows on a daily basis. He adores his key worker and loves every member of staff that he has come into contact with.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.9 out of 5

My son has been attending Busy Bees since he was six months old and has just started in the 2-3 years room. He has had a fantastic bond with each key person he has been assigned. They continuously keep me informed on his development. I really enjoy looking through his learning journey. The few minor concerns I have had, have been addressed immediately by the management team. To that end, I would definitely recommend this nursery to another parent!

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   5 out of 5

I cannot rate this nursery highly enough. My daughter has attended since she was eleven months and thoroughly enjoys it. If we haven't left home early enough she's trying to push me out of the door.

Her confidence is amazing and she learns every single day. I get updates on her progress daily and a parents evening regularly to see her file which is full of pictures and reviews.

I feel like the staff genuinely care about my daughter's progress and actively engage with us to ensure we are working together to provide the best care. The management takes every comment seriously and acts on all feedback in a positive way.

10/10, I enrolled my son before he was born and have no hesitation recommending this nursery to my friends!

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   5 out of 5

Happy with the nursery and the staff. They are hard working and look after the children well and care for them.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.7 out of 5

This nursery has really pulled out some brilliant perks and tries to keep me as informed as possible.

The staff are all very approachable & I feel confident to go to them with any concerns, knowing I will be taken seriously & things addressed.

I particularly like the new parent breakfast station they have put in...perfect touch!

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.1 out of 5

Cannot recommend Busy Bees Gillingham enough. My son has attended here since 11 months old and now at 3 is enjoying the preschool room.
The staff are child focused and will work with you to develop a routine around your child and not what works best for the majority. They are always willing to listen to your experiences with your child and work hard to create a home from home for your little one.
I have always found the nursery policies to be very robust, easy to follow and safe for all. I have had few causes to complain but when I have flagged an issue it has been dealt with quickly and with care by all management.
They have recently begun providing breakfasts for parents on the run and their extracurricular opportunities such as Mother’s Day brunch and grandparents day are a beautiful touch.
I am very pleased with our choice of nursery and our soon to be born second child already has their name down for a place in the future.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   5 out of 5

My son absolutely loves coming here to the nursery. He has progressed so much, we see a change after every session.
The nursery is so supportive, they cater for all needs required. Staff are extremely lovely, very friendly and welcoming. I’m glad we made the decision for our son to attend Busy Bees at Gillingham. I love seeing how happy and confident he is now. I would recommend this nursery 100%.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.7 out of 5

Our daughter started here full time in July 2017 and we couldn't be more pleased with the nursery. She loves her key worker and loves turning up every morning. She has made friends and we have noticed that she had come out of her shell and I can see that she is growing into a confident young lady and the nursery has a lot to do with that. I'm so pleased we chose this nursery.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.9 out of 5

Would highly recommend this nursery to friends and family. My child is well looked after here and enjoys there time here. I’ve also noticed how my child’s development has improved. The nursery has lovely staff who always take there time at the end of my child’s session to tell me what my child has been doing. The nursery keeps in constant contact which I think is very important with upcoming events etc. This nursery was recommended by a family member so glad I was recommended this nursery.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   5 out of 5

Would highly recommend this nursery to anyone, staff are amazing! I have trouble sometimes getting my little boy through the door due to separation anxiety’s, however, the staff handle him amazing! They know I worry a lot and will make sure they contact me if it’s been a bad morning to keep my mind at rest. My little boy seems to enjoy his time there and also enjoy their food as he seems to eat more there than he does at home! It is a very clean well looked after nursery and I do not have any concerns about my child’s safety or well-being when he attends!

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   5 out of 5

When I first visited the nursery in 2016 my son felt comfortable straight away as the staff are all very friendly and make you feel welcome. We have recently returned in October 2017 to the nursery and the atmosphere in the nursery is warm and welcome still and the staff are all very friendly and welcoming. My son absolutely loves the staff here and make him feel at home and he never wants to leave to come to his actual home.

I would 100% recommend this nursery to any parent who is nervous leaving their children when returning to work as the children are all happy and the building is clean and well looked after.

All the staff are professional and polite and you can really tell the staff care about every child in the nursery.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   5 out of 5

Very happy with the care and support my daughter receives.
Being very little, they have purchased resources to aid her development.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.4 out of 5

Filthy floors, badly run, uncoordinated, badly trained (but obviously cheap) staff, have an ability to lose any item of clothing your child goes in there with.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Unlikely

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Average Rating:   1.9 out of 5

This Busy Bees nursery have provided my son with fantastic care and his development has skyrocketed under the fabulous care of all the baby room staff. He has had a key worker in each room who he has instantly connected with as well as the other team members.

Everyone in the nursery is friendly and welcoming, especially the manager who always takes the time to speak with you as a parent.

My son's multiple allergies have been very well catered for and the kitchen staff always ensure he has a balanced diet. He gets a large variety of foods which is not always easy to do with such a restricted diet due to his medical needs.

There is a huge number of activities and toys which change at each session, the garden is a particular highlight of his day as was the recent planned visit from the fire engine. The weekend open days (Mother's Day, Easter, etc) have meant that we got to spend time with him in the nursery and get to know the staff even better.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter loves her nursery. There have been days where we have fought to get dressed because she is so desperate to get there.
She has developed far quicker than her friends who don't attend a nursery and this is down to the dedicated staff who look after every detail.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.5 out of 5

Staff are very kind and caring. My child's keyworker takes the time to make sure all my child's needs are met.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4.9 out of 5

Generally, I'm very pleased with this nursery. The staff are always happy and welcoming. My son is very happy there. I had a couple of occasions where information hasn't been passed on and where my son's been injured and staff have been unaware. But other than that, I feel confident my son is well looked after.

How likely would you be to recommend Busy Bees at Gillingham? Extremely Likely

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Average Rating:   4 out of 5

Chloe Wilkes, Marketing Admin at Busy Bees at Gillingham responded to this review on 09 Dec 2016:

Thank you for your review, we take your comments on board.

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