Millennium First Steps Nursery

Unit 1A, Station Approach, Hitchin SG4 9UW
Review Us
9.7 57 Reviews
  • Millennium First Steps Nursery, Hitchin
At Millennium First Steps Nursery, the philosophy is based on three meaningful words. Love, Learning and Understanding.

Children, who begin their education in a learning environment that is vibrant, purposeful, challenging & supportive, stand the best chance of developing into confident & successful learners. At Millennium First Steps Nursery professionals will ensure that through play your child will learn, grow and have fun. Children learn best through play which helps them understand the world and to develop socially & emotionally whilst learning in a fun environment with adults who understand & care about them.

- Open 51 weeks a year
- Open from 8.00am to 6.00pm
- Breakfast, Snack, Hot Lunch, Snack & Afternoon Tea provided
- Fully qualified Nursery Staff
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Owner

  • Millennium First Steps Nursery Ltd
  • Privately Owned

Number of Childcare Staff

  • 20

Total Places for Children

  • 116

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • Funding for 2year olds, 3years and 4 years available
    Full days 8am-6pm
    Half days either 8am-1pm/1pm-6pm
    School Day 9am-3pm

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays & Christmas

Parking

  • Parking is available for drop off and pick up and during parent visits

Millennium First Steps Nursery Reviews (57)

9.7

Millennium First Steps Nursery has a Review Score of 9.7 (9.744) out of 10, based on 19 reviews in the last 2 years.
Over all time Millennium First Steps Nursery has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Millennium First Steps Nursery
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Total of 57, showing 41-57
Review from Sophie H (Mother of Child) published on 2 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely nursery, very supportive to my daughter (and to me) with the settling-in period! Nice outdoor space so they can play outside. Fun activities for the children. Well organised and good communication.
Reply from Rosa Merlos Sanchez, Manager at Millennium First Steps Nursery
Thank you for taking the time to write a review, Sophie. We value your opinion and are pleased to hear you were satisfied with our service. We will keep up the work to continue to provide memorable…read more
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Review from K M (Mother of Child) published on 2 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has settled in so well at Millennium First Steps. His key worker is very kind and has a lovely bond with him. He gets to try lots of different activities and food every day. We get regular progress updates. The nursery has also been flexible, allowing my son to attend an extra day at short notice
when my usual childcare arrangement was unavailable. Would recommend this nursery.
Reply from Rosa Merlos Sanchez, Manager at Millennium First Steps Nursery
Thank you for taking the time to write a review and providing us with valuable feedback. We value your opinion and are pleased to hear you were satisfied with our service. We will keep up the work to…read more
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Review from Katie S (Mother of Child) published on 2 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millennium First Steps Nursery has been a wonderful nursery for my son to attend, with an understanding and hard-working staff and a great environment for him to thrive. They have done incredibly well during a not so easy time of the pandemic and dealt with it very professionally. They have made both
myself and my son feel welcomed and have done well with informing me of his progress. We built a strong relationship between myself and staff to allow and encourage my son to improve areas he was struggling with and I felt very supported by all the staff. The staff are very accommodating and know how to treat each child as an individual. I know my son is going to miss all of the wonderful staff that have taken special care of him at his time in the nursery. They have really helped and given great advice to me to make transitioning to a new school a lot less stressful for the both of us and have made me feel confident for my son to start reception in September.
Reply from Rosa Merlos Sanchez, Manager at Millennium First Steps Nursery
Thank you for taking the time to write this kind and generous review. We value your opinion and it is wonderful to hear you and your son had a such a pleasant experience with us. We will keep up the…read more
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Review from James C (Father of Child) published on 2 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been attending this nursery for 8 months now, and it’s been nothing but a positive experience. She’s come on leaps and bounds in terms of development, with an excellent key worker, and manager. I receive regular progress updates on the tapestry platform, as well as an in-depth summary
of her day whenever I collect. Great all around!
Reply from Rosa Merlos Sanchez, Manager at Millennium First Steps Nursery
Thank you for taking the time to write a review. We value your opinion and are pleased to hear you were satisfied with our service. We will keep up the work to continue to provide memorable…read more
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Review from Martina M (Mother of Child) published on 20 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been extremely satisfied with Millennium. The staff are kind, take conscious care to get to know each child and treat them as an individual and form a bond. The daily activities are creative and fun, and our daughter has thrived since starting the nursery.
Reply from Rosa Merlos Sanchez, Manager at Millennium First Steps Nursery
Thank you for taking the time sharing your experience with us, we highly appreciate your comments. I will forward your message to the team and we will keep up the work.
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Review from P H (Mother of Child) published on 28 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really delighted with our experience of Millenium First Steps. I was a little apprehensive about sending my second child as we had no experience of the setting and heard mixed reviews about the facilities dating back a few years; lockdown didn’t help as we could view it in person. The manager at the
time was brilliant and did a video tour for us.
The staff are all lovely, and my little boy is always delighted to go in and settled very quickly, especially given his first year was under endless lockdowns and minimal socialising. They run fun activities, and he eats a great variety of food he won’t eat at home! My only personal bugbear is the carpet in the baby room - it just makes the area look very dated and doesn’t reflect on how nice the rest of the building is.
Reply from Kathryn Smith, Nursery Operations Area Director at Millennium First Steps Nursery
Thank you for taking the time to review the nursery and for your kind words that will be forwarded to the team. We are so happy that your little boy has settled well at nursery and enjoying the food…read more
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Review from Alicia M (Mother of Child) published on 17 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
A wonderful nursery, my daughter has been attending since December 2020 and she settled in extremely fast and really enjoys going in each session! She has bonded extremely well with her key person and feedback is always excellent!
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Review from Rachel E (Mother of Child) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful nursery that has brilliantly looked after both of my children. The staff are incredibly friendly and kind and the care for my children is, and has been, terrific. My kids have learnt so much since attending Millennium First Steps. It is great value for money and in a very convenient
location.
Due to Covid restrictions, I haven't been able to go inside the nursery for quite a while but the staff fill me in at pickup time and give me lots of detail about what my son has been doing during the day. My only wish would be to be sent photos/videos of my son at nursery via an online diary/app to improve communication and record the special moments in his development.
I would strongly recommend this nursery and many thanks to all the staff for their hard work.
Reply from Kathryn Smith, Nursery Operations Director at Millennium First Steps Nursery
Hi Rachel, thank you for the review! I'm pleased to say that we have just purchased the online learning journals so this should be available to the parents shortly after Easter.
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Review from C K (Mother of Child) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The new manager has been a great addition to the nursery. In a short time, she has brought about so many positive changes. The nursery is very well run and organised with good communication to the parents. My daughter loves going to nursery, enjoys every day with her friends and the staff that care
for her. She has built a good relationship with her key worker. There are loads of activities each day and every day my daughter comes home to share something new she has learned. Loads of fun playing outside in the garden area, my daughter loves the water play. Millennium First Steps is a safe and happy environment for kids.
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Review from Yolana P (Mother of Child) published on 3 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We chose Millennium for our second child after receiving positive recommendations from other parents in the area and we are very pleased with our choice. She has now been there for one-and-a-half years and she is always so excited to go in the mornings. She is obviously very well cared for by the staff
and loves singing the songs she's learnt. Activities in the toddler room are organised around weekly themes (e.g. picnics, pets, space) and there seems to be a real focus on learning creatively. We get lots of art. The nursery is not much to look at from the outside (it's in a car park near the train station), but it is bright and airy on the inside and its location is excellent. Since Autumn 2020, the nursery has also had a new manager and there has been a noticeable improvement in policies, food, communication and the activities they do with the children. Hopefully, it's only on the up.
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Review from Hayley K (Mother of Child) published on 3 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Both my children attend the nursery and are very happy there. The baby section, in particular, is excellent. You really feel a sense of the staff's kindness and that they really care for the little ones. My daughter is always singing new songs. The nursery itself is also very approachable, willing to
offer guidance and advice and seems to know the children individually. The feedback is through and the food sounds nice too.
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Review from S A (Mother of Child) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring and friendly staff. Millennium First Steps Nursery are always ready to be flexible around the child's needs, which helps working parents to be reassured about their child's care.
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Review from T M (Mother of Child) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My son started at Millennium First Steps Nursery when we moved into the area and quickly settled in, this was so important as he had been at another nursery previously and really enjoyed it there. The staff were so kind and really made him feel welcome and he became part of his class in no time.
He
loves going to nursery every day and has made friends. The children are encouraged to look after one another and they have created a warm, nurturing environment in the nursery. Staff are wonderful.
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Review from David B (Father of Child) published on 21 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very happy with the nursery, especially, because our son is new in the country and we have had a lot of support from the staff.
They watch closely kid's development and provide timely feedback to parents (every day). Overall, we have had a good experience with the nursery.
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Review from E B (Mother of Child) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good nursery, staff are caring. Staffing changes are not communicated well though e.g we only found out who our daughter's key worker was when we attended parents evening. It would be good if the outside space was bigger but the equipment seems good. More messy play for the younger children would be
good.
I know the staff clean up after meal time but the nursery always looks a bit grubby round the edges. Overall, happy with the nursery.
Reply from Prasad Nanayakkara at Millennium First Steps Nursery
Thank you for your feedback. We employ professional cleaners who visit the nursery daily after close and at the weekend for deep cleaning. We are under a constant refurbishment programme but this…read more
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Review from Cheryl I (Mother of Child) published on 4 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been sending our daughter who was 7 months old when she started, and we're very happy with the nursery. Her settling in was difficult and took time, which was very hard for us first-time parents, but her key person handled it very well with confidence and all the staff members were supportive.


Outdoor space may be on the more compact side and its building may be a bit old, but has plenty of room inside for children to explore and play with various kinds of toys. The range of activities available in baby room (inside and outdoor) is great. We see our daughter developing and thriving, both physically and socially, probably at a faster pace than if she stayed at home.


Now at 10 months she goes in happily (most days) and it's a real pleasure to pick her up and get feedback for the day on how she was and what she did. We're very grateful for all the effort and affection by the staff members and we won't hesitate to recommend this nursery to anyone - especially with its very competitive fees and proximity to the station.

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Review from Philippa C (Mother of Child) published on 15 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We already have one child at First Steps and are very happy with her care, but have recently started our second child there. She was 11 months when she started, now a year old. We have been amazed at how quickly she has settled in. Our older daughter was much older when she started so we didn't know
what to expect, but it has been a rapid transition, during which we have felt very comfortable and supported, and have had no doubt about the care she has received. We feel entirely comfortable leaving her with the team who have made an effort to get to know her and seem very gentle/affectionate. Particularly impressed with room leadership. Teething difficulties (adjusting to routine) handled well. Very impressed. Our daughter is happy, stimulated and relaxed there. All very good.
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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Millennium First Steps Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.925 for Millennium First Steps Nursery is calculated as follows: ( (211 Excellents x 5) + (17 Goods x 4) ) ÷ 228 Ratings = 4.925
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.819 Points relating to the number of positive Reviews for Millennium First Steps Nursery is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 number of registered child places is 23.2. 19 Positive Reviews ÷ 23.2 = 0.819
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sophie

Sophie

Job Title: Nursery Manager Joined: 2023

Hello, I am Sophie and I became the manager here at Millennium First Steps Nursery in Hitchin, in March. I relocated from South London where I was in childcare for 19 years and had been a manager for 8 years. I am dedicated to making a difference to young lives and shaping the future generation. I believe the dedication and passion of our staff, paired with our nurturing, home from home environment, is what makes our nursery special.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Millennium First Steps Nursery to verify any information. View our terms and conditions. Millennium First Steps Nursery has an Enhanced Service - more info.