Millennium First Steps Nursery

Unit 1A, Station Approach, Hitchin SG4 9UW
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9.7 57 Reviews
  • Millennium First Steps Nursery, Hitchin
At Millennium First Steps Nursery, the philosophy is based on three meaningful words. Love, Learning and Understanding.

Children, who begin their education in a learning environment that is vibrant, purposeful, challenging & supportive, stand the best chance of developing into confident & successful learners. At Millennium First Steps Nursery professionals will ensure that through play your child will learn, grow and have fun. Children learn best through play which helps them understand the world and to develop socially & emotionally whilst learning in a fun environment with adults who understand & care about them.

- Open 51 weeks a year
- Open from 8.00am to 6.00pm
- Breakfast, Snack, Hot Lunch, Snack & Afternoon Tea provided
- Fully qualified Nursery Staff
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Owner

  • Millennium First Steps Nursery Ltd
  • Privately Owned

Number of Childcare Staff

  • 20

Total Places for Children

  • 116

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • Funding for 2year olds, 3years and 4 years available
    Full days 8am-6pm
    Half days either 8am-1pm/1pm-6pm
    School Day 9am-3pm

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays & Christmas

Parking

  • Parking is available for drop off and pick up and during parent visits

Millennium First Steps Nursery Reviews (57)

9.7

Millennium First Steps Nursery has a Review Score of 9.7 (9.744) out of 10, based on 19 reviews in the last 2 years.
Over all time Millennium First Steps Nursery has 57 reviews.

Overall Experience
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Date Published
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Review from Chris H (Uncle of Child) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I pick my niece up often and always have a pleasant experience. The staff are friendly and the nursery is clean, tidy and a good environment to learn and have fun! She always comes out with a smile on her face and loves to go back in the morning.
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Review from Rosie Y (Aunt of Child) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My niece has been going to this nursery for over a year now, she can't get through the door quick enough in the mornings, and I don’t even get a wave goodbye, more so since the management team have been put in place, they have turned the place right around, and it feels warm, cosy and nurturing. I’d
love to say a massive thank you to all the staff in my niece's room who make her feel very welcome and take the time out of their day to tell me what she's been up to throughout her days at nursery. I would happily recommend this nursery to all parents.
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Review from C J (Grandfather of Child) published on 30 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I pick up my grandaughter twice a week and when I ask her about her day, she is telling me everything and it brings a smile to my face.
So by what my granddaughter said, she is loving her time at nursery which I think is the best way to get kids to enjoy school.
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Review from S P (Mother of Child) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm really happy with the nursery. I think the manager is really hands-on and really cares about the children; she often sits with my son if he's upset, and that's so nice to know. She is very quick to email me back when I ask anything. My son loves it in there (although he still cries when dropped
off!); he seems to have lots of fun in there, and he loves his key person and all the activities/messy play. The only thing I'd say is the app could do with updating, as we don't always get any updates on how he is doing during the day, we sometimes get pictures of him having fun, and that's great.
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Review from Louise S (Grandmother of Child) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My granddaughter attends Millennium First Steps Nursery. She used to come home and not talk about nursery at all. Now she tells us of all the exciting things she has done during the day. She especially loves the messy play and tells us how she has mixed paint to make new colours, dug in the soil and
covered herself with foam or play dough. This nursery has been completely transformed from what it was, due to the excellent new manager and deputy. They are both proactive, endlessly cheerful, innovative and so helpful. Their love for the children and desire to improve the nursery is obvious. I would recommend this nursery to anyone who wants their children to have fun, learn and be nurtured.
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Review from Christopher S (Father of Child) published on 20 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff and managers at the nursery itself are lovely. They really care about the children and provide lots of fun activities for them. They communicate well about what the children are doing and are unfailingly kind. They are conscientious about dietary requirements. We have total confidence in the
staff. I have given only four stars because there have been some problems with the higher management. For example, parents were not told when key staff were leaving (this has since improved). Bills themselves have sometimes had errors and we have had to re-check ours to avoid paying too much, or too little. The billing team is quick to threaten exclusion if any payments are even slightly late.
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Review from Jo M (Mother of Child) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has been going since she was 9 months old and is now transitioning from the toddler room to the preschool. She absolutely loves it. Each morning she asks if she has nursery. Millennium has been so beneficial for her, helping her grow in confidence and now supporting her speech and her development.
Our daughter has glue ear and fluctuating hearing loss but she is treated no differently. Staff have always been amazing and happy to learn and understand more about what they can do to support her in nursery. Our daughter is excited to go to nursery, she looks forward to seeing the staff and her friends she has made at the nursery.
Reply from Rosa Merlos, Manager at Millennium First Steps Nursery
We are really grateful and appreciate the time taken to share your experience with us. It is always so nice to hear words like kind used to describe our staff and nursery.
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Review from S B (Mother of Child) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our two sons love the nursery. They have made close friends and are excited to visit them every morning. The staff are brilliant and listen to our needs. You can also sense that they are wonderful with the children and care about them very much. Although the garden could be bigger, I could not be happier
that we chose this nursery. They are economical within the area, conveniently located next to the train station, and of course, a great nursery establishment.
Highly recommended!
Reply from Rosa Merlos Sanchez, Manager at Millennium First Steps Nursery
Thank you for taking the time to write a review. We value your opinion, and we are thrilled to hear about your highly positive experience at Millennium First Steps. We will continue to work hard to…read more
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Review from J S (Father of Child) published on 10 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have sent both our children to Millennium and have witnessed them advance while attending. The staff make the children feel at home and encourage them to explore and investigate, helping to develop their personalities. The current nursery manager is beyond helpful and is always on hand to answer
any queries we may have, and she ensures our child is happy, content and safe.
Reply from Rosa Merlos Sanchez, Nursery Manager at Millennium First Steps Nursery
Thank you for taking the time to write a review, your kind words will be passed on to our team. This will reaffirm the hard work they put in every day.
I am thrilled to hear you have had such a…read more
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Review from E D (Mother of Child) published on 12 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I'm so pleased with the way my child has been cared for and the progress he has made since starting here. The staff are warm and welcoming and plan engaging and exciting activities that really take on board children's interests and personalities.
The food served is varied and nutritious. The recent
introduction of the app to show what your child has done each day has left us feeling fully informed as parents. The only wish would be for more outdoor space, although this is counterbalanced by the great location. I would highly recommend Millennium First Steps!
Reply from Rosa Maria Merlos Sanchez, Manager at Millennium First Steps Nursery
Thank you for sharing your experience with us, we appreciate your honesty. It is validating to our team knowing we are providing this level of service as it is our daily goal.
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Review from Tom D (Father of Child) published on 4 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall we are very happy with the nursery. My daughter joined Millennium First Steps in April 2021. During her first 6 months, a lot of the staff changed and I must say, for the better! New Room managers were appointed as well as a new nursery manager, and they have all been great, super professional
but very personable as well.
They are continuously adapting the nursery to create a better environment for the children, such as implementing a sports club or mixing up the games in their rooms. But for parents as well, they have updated the process in which we interact to make it smoother and more seamless. Most recently they implemented a new platform for parents to keep track of what their children are doing and it has been excellent!
My child's confidence has come a long way and I am confident she is a more outgoing, resilient and overall happier child for going to Millennium First Steps.
Reply from Rosa Merlos Sanchez, Manager at Millennium First Steps Nursery
Thank you for taking the time to write a review for us Tom. I am thrilled to hear how well your little one is doing, and I am delighted you pointed out how supportive we are with parents. The team is…read more
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Review from S K (Mother of Child) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My child has been coming here for 3 years now. It's a happy place to play and learn and the staff are all lovely, approachable and professional. I couldn't have asked for better care. There's a good range of food provided too.
Reply from Rosa Merlos, Manager at Millennium First Steps Nursery
Thank you for taking the time to write a genuine review. We are thrilled to hear about your positive experience at Millennium First Steps.
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Review from Simone L (Mother of Child) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son attended Millennium Nursery and had a truly positive experience with them.
He built a great relationship with his key worker, who was so supportive and caring.
All the staff were fantastic with my son, who has additional needs. I feel he came on so much during his time there which prepared
him for the next step of school.
My son was sad to leave due to the bonds he had built with the staff.
He really was so happy at Millennium which in turn meant that I did not worry.
I would recommend Millennium and plan on sending my daughter there.
Thanks to a lovely welcoming team.
Reply from Rosa Merlos Sanchez, Manager at Millennium First Steps Nursery
Thank you for taking the time to write a review, Simone. We value your opinion and we are thrilled to hear you had a highly positive experience at Millennium First Steps. We will continue to work hard…read more
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Review from Tracy O (Mother of Child) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the past two years, the team at Millennium First Steps Nursery have been so amazing in the growth and development of both my children. In 2020, my son started at Millennium First Steps in the toddler room (sunshine) and is now in the preschool (rainbow) room. He enjoys going in and always loves
to tell me what he gets up to. My daughter has this year recently joined the baby room (little clouds). The girls were exceptional at helping her settle in and putting my mind at ease. The new parent app is also pretty good, features such as the diary keep myself and my husband well informed of what the kids get upto daily.
Reply from Rosa Merlos Sanchez, Manager at Millennium First Steps Nursery
Dear Tracy, thank you for leaving us such a wonderful review. We are thrilled that your experience with us is remarkably positive. Reviews reaffirm the hard work we put in every day, therefore we…read more
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Review from A A (Mother of Child) published on 14 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son attended Millennium once a week for about a year. Despite it not being his primary setting, the staff welcomed him and made him feel at ease from day one. We were particularly impressed with the report we had during parent evening, the observations collected for our son were very detailed and
relevant, and the next steps in his learning journey are very carefully planned. Overall, we had a very good experience and I would definitely recommend Millennium.
Reply from Rosa Merlos Sanchez, Manager at Millennium First Steps Nursery
Thank you for taking the time to write such a wonderful review. We strive to provide the highest quality care for the children in our care and their families.
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Review from S P (Mother of Child) published on 31 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My son has been at the nursery for just over a year. He is quiet at nursery, so I was really impressed that the nursery staff noticed that he would benefit from some support in having more confidence in group settings. They put a plan in place, which they discussed with me, and it seems to have improved
his confidence. The needs of quiet, well-behaved children can be ignored in group settings like nurseries and schools, so I was really impressed that they took the time to put in place extra support for him. The children go outside every day, usually twice a day, I think, and do a range of activities. The nursery practitioners have always been friendly to me and my sons (my older son also attended the nursery). There is a new nursery manager this year, who seems very good and approachable. My son is in the pre-school room and I like the room leader too, she seems to take pride in her work and make it fun for the children.
Reply from Rosa Merlos Sanchez, Manager at Millennium First Steps Nursery
Thank you for entrusting us with the care of your two sons and thank you for taking a moment to recommend us to others. Your kind words are greatly appreciated.
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Review from Claire M (Mother of Child) published on 26 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great nursery, the staff are well qualified and always try to adapt to each child. The rooms are big, with lots of space for the kids to play and move. The opening time is also a plus! Only two issues: the car park is always full (other business) and it can be tricky to find a place and a turnover of
management.
My 2 daughters attended the nursery from 6 months to 4 years, and they have grown in confidence and learned so many things. My older one left 2 years ago but is still so happy to pick up her sister and say hello to the staff.
Reply from Rosa Merlos Sanchez, Nursery Manager at Millennium First Steps Nursery
Thank you for taking the time to share your experience with us. We take all feedback seriously and use them to work on improvements.
Thank you for placing your trust in us for such a long time.
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Review from M O (Mother of Child) published on 18 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter just graduated from preschool after being in this nursery for three years. She had a fantastic time in a calm and friendly environment with very caring and highly trained staff. She was always happy and never cried at drop off. I highly recommend this nursery to everyone.
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Review from Jane H (Mother of Child) published on 16 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My twin sons have attended Millennium First Steps Nursery since they were 10 months old and start school this September. The team have always been incredibly supportive and the boys have loved their time there. Despite the challenges of Covid the staff have remained accessible and kept us involved and
up to date as best they can. The location of the nursery is great for London commuters and good value compared to other Hitchin nurseries.
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Review from Hannah A (Mother of Child) published on 9 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My children have been at Millennium First Steps Nursery for nearly a year now, and I continue to be impressed with their level of care, tailored to each of my children's needs. They are always very helpful, leaning into any issues and being proactive to help solve any problems, rather than just passing
them by. As a parent, I have felt very supported by the team at Millennium First Steps Nursery and feel very comfortable that my kids are very happy there.
Reply from Rishi Fernando, Area Manager at Millennium First Steps Nursery
Thank you for taking the time to write such a lovely review, we pride ourselves on child-centred care.
I will pass on your comments to the team.
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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Millennium First Steps Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.925 for Millennium First Steps Nursery is calculated as follows: ( (211 Excellents x 5) + (17 Goods x 4) ) ÷ 228 Ratings = 4.925
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.819 Points relating to the number of positive Reviews for Millennium First Steps Nursery is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 number of registered child places is 23.2. 19 Positive Reviews ÷ 23.2 = 0.819
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sophie

Sophie

Job Title: Nursery Manager Joined: 2023

Hello, I am Sophie and I became the manager here at Millennium First Steps Nursery in Hitchin, in March. I relocated from South London where I was in childcare for 19 years and had been a manager for 8 years. I am dedicated to making a difference to young lives and shaping the future generation. I believe the dedication and passion of our staff, paired with our nurturing, home from home environment, is what makes our nursery special.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Millennium First Steps Nursery to verify any information. View our terms and conditions. Millennium First Steps Nursery has an Enhanced Service - more info.