First Steps @ Roko

Roko Health Club, 442 Copnor Road, Portsmouth PO3 5EW

First Steps @ Roko, Portsmouth, Hampshire
First Steps @ Roko, Portsmouth, Hampshire
First Steps @ Roko, Portsmouth, Hampshire

First Steps @ Roko, Portsmouth is registered for children from 2 months to 5 years of age.

The nursery is open from 7.30am to 6pm on weekdays and on Saturdays from 8.30am to 12.30pm.

There is also a holiday club from children aged five to 12 years.

Jenny Gibbs the nursery manager leads a team of 10 practitioners who strive to create a bright, safe, secure and welcoming environment for the children in their care.

Group: First Steps Nursery Group

Person in charge: Jenny Gibbs (Manager)

Local Authority / Social Services: Portsmouth City Council

Number of Staff: 10

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 33

Age Range: from 0 years 2 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & Christmas

Fees Guide: Prices from £25 per session and £45 per day

Visiting:

Visitors welcome at any time but please avoid 11.30 - 1pm for nursery childrens lunch and staff breaks. No appointments necessary.

Parking:

Easy parking in the roko Health club car park - There are also mother and baby spaces by the entrance to the building.

Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 First Steps @ Roko has a Review Score of 8 (8.044)

The Review Score of 8 (maximum of 10) for First Steps @ Roko is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for First Steps @ Roko in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.892 for First Steps @ Roko is calculated as follows: ( (116 Excellents x 5) + (14 Goods x 4) ) ÷ 130 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.152 Points relating to the number of positive Reviews for First Steps @ Roko is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.6 Target = 0.152

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend First Steps @ Roko?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to First Steps @ Roko

  • Mother of Child
    11

I am really impressed by First Steps. The staff are all extremely friendly and approachable which makes me feel at ease when dropping my daughter off in the morning and leaving her in their wonderful care. They are always available to talk to you and hand-overs at the end of the day are great to find out what your child has enjoyed and how they have been throughout the day.
The nursery is bright and welcoming and lots of children's art work and photos are on display which shows the lovely activities the staff do with the children.
My daughter is really happy at nursery. The staff provide lots of stimulating activities for her to engage in which are fun, completely play-based and which support her development.
I would highly recommend First Steps.

How likely would you be to recommend First Steps @ Roko? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Jenny Gibbs, Manager at First Steps @ Roko responded to this review on 27 Apr 2017:

Thanks for your kind feedback. It's so reassuring to know we are getting it right for our loyal customers and their children.

My son has attended first steps since he was 9 months old, he is currently three and a half. They made me feel at ease when he first started at the nursery, reassuring me of routines and informing me in detail about the day that he has had when I collected him. He has a strong bond with his key worker who has supported me at each stage of his development, and with his transition into the older group. I would highly recommend first steps, they genuinely care about the children they are looking after, mixing education, fun and social skills together to really enable the children to be school ready. My son looks forward to his time at nursery and I feel comfortable leaving him in there care. I am very happy that I chose first steps as my childcare provider.

How likely would you be to recommend First Steps @ Roko? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Jenny Gibbs, Nursery manager at First Steps @ Roko responded to this review on 27 Jun 2016:

Hi Maddie,
What lovely comments. We aim to please and it appears we have pleased you. The staff have loved reading everyone's comments and it really motivates them to see that they are appreciated, thank you Maddie.

Jen xx

My little girl loves going to first steps. The staff are great, very caring and knowledgeable. The open atmosphere is perfect and let's the children move through the years without fear or worry. I recommend first steps to everyone!

How likely would you be to recommend First Steps @ Roko? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Jenny Gibbs, Nursery manager at First Steps @ Roko responded to this review on 27 Jun 2016:

Hi Emily,

Thanks for your great feedback. Your little one cracks us up on a regular basis, and I am sure she will be a memorable member of the Rainbow class. We look forward to welcoming the second next year. Glad you are happy and the team are grateful for your feedback, thank you.

Jen xx

My son has been at first steps since he was 13 months old. He is now 4 and getting ready to start school.
He has loved every minute being here and I have never had any problems leaving him there. All the staff are so friendly and any worries I have had about my son going into different classes as he get older they have always reassured me and he has loved every teacher he has had.
With the option of a hot meal for a few pounds is fantastic. It all cooked fresh onsite and always healthy.
My son has speech and language problems and the nursery have dealt with him brilliantly. Having 1-1 sessions with his key worker with the work I get from his speech and language classes. Always encouraging him and praising him when he says a word right etc!!
I would recommend this nursery!!!!!!

How likely would you be to recommend First Steps @ Roko? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Jenny Gibbs, Nursery manager at First Steps @ Roko responded to this review on 27 Jun 2016:

Hi Stacey,
Our little man off to school we cannot believe it ! He is such a beautiful boy, it will be hard to say goodbye. Thanks for all your comments. It is so lovely to see we are doing ok by you and many parents and their children. We will all miss you tonnes.

Jen xx

My daughter has attended First Steps since 11 months and she is now getting ready to leave for school. The nursery has a lovely atmosphere and my daughter certainly has lots of fun. She has been well cared for and has learnt such a lot. Very happy with the nursery.

How likely would you be to recommend First Steps @ Roko? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Don't Know

Jenny Gibbs, Nursery manager at First Steps @ Roko responded to this review on 27 Jun 2016:

Hi Debbie,

Thank you for your feedback. You have a very sweet natured little girl there, and we have really cherished our time with her. We all wish her well for the future and dread the goodbyes.

Jen xx

My son has attended the nursery since January 2016, he really enjoys it and loves all his friends there.

I moved my son from another nursery and am really pleased I did, as I haven't been disappointed.

They are a very professional nursery and the staff are always very helpful and welcoming.

I would highly recommend.

How likely would you be to recommend First Steps @ Roko? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Jenny Gibbs, Nursery manager at First Steps @ Roko responded to this review on 27 Jun 2016:

Hi Natalie,
I am so pleased you are happy with everything here at First Steps. Your son has really become a popular and fun member of the nursery. He relishes his meal times and enjoys everything he is given. He is developing well and forming some lovely relationships. Thanks for your positive feedback, the girl really appreciate the comments.

Jen xx

My child has been coming here for 3 years now. I have always felt happy leaving her at the nursery and feel she is very happy at nursery. Staff are approachable and available to answer questions. Good communication.

How likely would you be to recommend First Steps @ Roko? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Excellent

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Don't Know

Jenny Gibbs, Nursery manager at First Steps @ Roko responded to this review on 27 Jun 2016:

Hi Vicki,

Thanks ever so much for your comments, we can't believe our little cherub is off so soon. We will all miss her cheery singing and happy nature. Thanks for allowing us to care for her.

Jen xx

This nursery is amazing my daughter loves it she enjoys it so much and has developed so well. Some friend's children go there as I recommended it and they all do so well, it's sad my daughter is leaving in July to start school.

How likely would you be to recommend First Steps @ Roko? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Jenny Gibbs, Nursery manager at First Steps @ Roko responded to this review on 27 Jun 2016:

Hi Kelly,

Thanks so much for your wonderful comments, they are appreciated by all. I am sure my Birthday buddy will excel at school, but, we will sorely miss your gorgeous one, she has been a ray of sunshine.

Jen xx

We have used this nursery with both our children for 8 years. We have always been made to feel welcome and our children have both enjoyed their time here. The setting is bright and engaging for the children and the use of the attached gym facilities such as the studio and swimming pool are an added bonus. Our children have been taken on many visits and have had opportunities to become involved in activities such as swimming and dance. The children are also lucky to have a nice outside area to play in during the warmer months. The staff are caring and supportive and keep parents informed regarding their children's welfare and progress. Parents are invited in for parent/child events during the evenings and weekends which allow working parents to see some of the activities our children are involved in. We are sad that come the summer both our children will be going to school and we will no longer be using this excellent nursery where the staff have become like family to us all.

How likely would you be to recommend First Steps @ Roko? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Jenny Gibbs, Nursery manager at First Steps @ Roko responded to this review on 27 Jun 2016:

Thank you Kirsty, what a lovely review, I can't believe it will soon be time to say goodbye!! It has been lovely seeing your two grow and flourish and the whole family will be missed, gosh, i'm welling up already here!

Thanks for everything Jen xx

Great staff and atmosphere. We've always felt welcome and happy with the service from day one. Staff are excellent and always chirpy, giving full reports on my daughters day when i pick her up. She has always loved going to nursery here, and she gets to do yoga, arts and crafts, dancing, painting, searching for bugs in the garden and little trips out in the nice weather. I know that she is always safe and happy at First Steps when i leave her.

How likely would you be to recommend First Steps @ Roko? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Jenny Gibbs, Nursery manager at First Steps @ Roko responded to this review on 27 Jun 2016:

Thank you Katherine for your lovely review off the nursery. It is great for the girls to see how much they are appreciated, thank you.

Jen xx

My daughter has attended first steps since she was 4 months old, she's just about to have her 4th birthday.

I've always been extremely happy with the nursery and staff. My daughter loves going to nursery and often asks to go at the weekend!!

I would highly recommend this nursery to other parents, they consistently go above and beyond.

How likely would you be to recommend First Steps @ Roko? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

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March 2017

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