Northumberland Day Nursery

14 Northumberland Avenue, Reading RG2 7PW

Northumberland Day Nursery, Reading, Berkshire
Northumberland Day Nursery, Reading, Berkshire
Northumberland Day Nursery, Reading, Berkshire

Home from home childcare set in a large Victorian townhouse with secluded but spacious gardens. Full-time and sessional care. Bright and open feel to this refurbished and well equipped children’s day nursery, with experienced and friendly staff. French lessons and Great Little Movers included for over-2's

Group: Complete Childcare

Person in charge: Teresa Brooke (Manager)

Local Authority / Social Services: Reading Borough Council

Number of Staff: 15

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 60

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1815

When Closed: Bank Holidays & Christmas

Vacancies

12 Child Vacancies

posted 29 Nov 2017

3 vacancies in Explorers (0-12 months)4 vacancies in Adventurers (12-24 months)3 vacancies in Pioneers (24 - 36 months)3 vacancies in Pre-school (3yrs - 5yrs)

Reviews

7.7 Northumberland Day Nursery has a Review Score of 7.7 (7.709)

The Review Score of 7.7 (maximum of 10) for Northumberland Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Northumberland Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.626 for Northumberland Day Nursery is calculated as follows: ( (118 Excellents x 5) + (60 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 182 Ratings = 4.626

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.083 Points relating to the number of positive Reviews for Northumberland Day Nursery is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12 Target = 0.083

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Northumberland Day Nursery?

  • Extremely LIKELY
    15
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Northumberland Day Nursery

  • Mother of Child
    13
  • Father of Child
    2
  • Grandmother of Child
    1

My son has loved the nursery and all the staff. He has been here for 3 years and he has developed well and surprises me every day with the with the things he has learnt. The staff are all fabulous and I'm more than happy with their care.

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities / Outside Space: Satisfactory

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Teresa Brooke, Manager at Northumberland Day Nursery responded to this review on 07 Sep 2017:

Thank you very much for your positive review. Myself and the team are thrilled that you are happy with the care given to your little boy.
Kind regards

This is my second review and am writing as I think they have really earned this.
Its far the cleanest nursery I have seen. My elder one has been in another (outstanding) one. & know other's like it. But I think this is best in cleanliness.They manage the calendar very well. Timely nappies, milk bottles, change over for clothes, food. I have always found my 15 month old neat & tidy. My daughter settled in about 2 weeks only and never ever resists to go to teachers. Kids love their carers. Carers make a immediate connect with kids and parents. When my daughter went through illness they supported working parents very well, gave a feedback to nursery about activities and ensuring correct environment. To my surprise the feedback was worked upon in under one week and they did everything they could to gain confidence in parents. Please keep it going as I would love to see the child grow in such environment.
Undoubtedly on great track from Good > Outstanding. Long support hours obviously help.

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Satisfactory

Staff: Good

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Good

Value for Money: Good

Both of our children have attended or are attending the nursery. Staff are great and always enthusiastic. It's a smaller nursery and we like that all the staff know all the kids. The outside space is great (including a covered sandpit and the outside patio under a roof). The nursery is very accommodating of dietary requirements. They have recently introduced a new portal that allows parents to see photos and reports of the children's activities which is great.

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

I have had good experience so far with Northumberland Day Nursery. I particularly like the activities that my son is engaged into, like the lovely drawings and paintings. The nursery is kept clean and well organised. I am updated about his food and routine every day, which is quite nice. It is a good nursery and I wouldn't hesitate recommending it to others.

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

we have been with them for almost 4 years now. It's been a pleasure for us. Great staff and wonderful service.

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

The staff are very kind. The facilities are good. The children seem to like being there.

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

This nursery is fine for my daughter as this one is quite near to my home, that way it's handy. Staff in the nursery are helpful and I don't have any issues so far. It's fairly clean. Extended hours are quite helpful for both the working parents.

How likely would you be to recommend Northumberland Day Nursery? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Management: Good

Emma Brazell, Manager at Northumberland Day Nursery responded to this review on 16 Feb 2016:

Thank you for your review.

The staff are very good. My daughter is very happy.

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

Emma Brazell, Manager at Northumberland Day Nursery responded to this review on 16 Feb 2016:

Thank you for your review.

Both my children attended NDN. They both loved French lessons and Great Little Movers. They built close bonds with all the staff that cared for them. Everyone was extremely likeable, caring and understanding. My children loved their time at the nursery singing, dancing, playing, messy play. Staff were always very helpful. The rooms have lots of suitable toys, each month a new book was picked and the activities themed to it. Great nursery.

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My grandson joined the nursery in Dec 2014 and we as a family couldn't be happier with the care that he has received.
He's flourished at the nursery because the staff are amazing in everything the do!
Staff are always very welcoming and helpful with any questions we may have.

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My son attends Northumberland nursery and I cannot recommend them enough, the team are all fantastic and have helped my son grow not only emotionally but academically as well, he loves it here and has always been made to feel at home nothing is too big or too small for any staff and I am always reassured about any worries I have surrounding my son be it at home or nursery, his key worker there is fantastic and always on hand to update me of anything he has done be it naughty or good, I would highly recommend this nursery and can only say thank you to them which doesn't feel enough sometimes for all the help they have given me and my son.

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

I have 20 month old twin girls and they love it at the nursery. The staff are so caring and they really make us feel our girls are loved there. They have never had a bad day at nursery and are learning so much from the older children. Don't expect reams of updates on what the girls have done in the day like some nurseries provide however I prefer this as it means the staff spend more time with the girls rather than updating an iPad app!!!!! They are also so flexible, on a number of occasions we have asked for last minute changes, "can they girls come in all day tomorrow" and they are more than accommodating. We have been very lucky finding a nursery like his so close to our house.
NB - I have only put satisfactory against "value for money" purely because I always want to pay less for things!!! Their costs are reasonable!

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Satisfactory

My daughter went to Northumberland back in September. I was very happy with the nursery staff. They were all very welcoming to me and my daughter. Yes she was unsettled for a few weeks and deep down she was happy. I am very happy with this nursery and would recommend this nursery to anyone out there looking to put your child in a day care nursery.

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

The nursery has always been very welcoming, the staff are always happy, friendly and approachable. They have provided advice and support during my child's development and I have never been concerned about leaving my child in their capable hands. The extended hours have been invaluable and the management have been amazing in accommodating us as shift workers and flexibility of days. My child always says he has had a "good day!"

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We are happy with this Nursery. They have helped us a lot in settling our daughter there as it was very difficult initially for us as well as our daughter. Specially we would like to thank her key worker for being so friendly with our child. The other staff are also very nice & friendly.
My daughter was a fussy eater, and the staff helped her while eating also.
Good learning experience for our daughter !

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Satisfactory

Care: Good

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Both my Daughters came to Northumberland for 4 1/2 years. They had a great bond with all of the staff and gained a lot of experience to help them get ready for school. The nursery is very welcoming and tidy. Staff are very friendly and always willing to help. The rooms are all bright and colourful. Both my children enjoyed French lesson with Madame and also experience outdoor learning with the outdoor teacher.

How likely would you be to recommend Northumberland Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

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Awards / Recognitions

March 2016

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