Bright Horizons Raynes Park Day Nursery and Preschool

St Matthews Church Hall, Spencer Road, Raynes Park, London SW20 0QN

Bright Horizons Raynes Park Day Nursery and Preschool, London, London
Bright Horizons Raynes Park Day Nursery and Preschool, London, London
Bright Horizons Raynes Park Day Nursery and Preschool, London, London

Teddies Nurseries Raynes Park offers a professional team of carers to help parents to guide their children through a sound early years curriculum, with the aim of developing a wide range of learning skills through stimulating and creative play.

A highly-trained and enthusiastic team pride themselves in creating fun but safe environments, allowing children to learn, explore and flourish. They were very proud to achieve a 'Good' rating by Ofsted (March 17)

The nursery offers a large outdoor area, a spacious baby room with separate a sleeping area as well as a wide variety of extra curriculum activities.

Group: Bright Horizons Family Solutions

Person in charge: Shirley Ballin (Manager)

Local Authority / Social Services: London Borough of Merton Council

Number of Staff: 20

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 62

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays & Christmas

Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.7 Bright Horizons Raynes Park Day Nursery and Preschool has a Review Score of 7.7 (7.651)

The Review Score of 7.7 (maximum of 10) for Bright Horizons Raynes Park Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Raynes Park Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.57 for Bright Horizons Raynes Park Day Nursery and Preschool is calculated as follows: ( (144 Excellents x 5) + (53 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 214 Ratings = 4.57

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.081 Points relating to the number of positive Reviews for Bright Horizons Raynes Park Day Nursery and Preschool is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 12.4 positive Reviews (62 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12.4 Target = 0.081

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Raynes Park Day Nursery and Preschool?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Bright Horizons Raynes Park Day Nursery and Preschool

  • Mother of Child
    11
  • Father of Child
    3
  • Aunt of Child
    2
  • Stepfather of Child
    1
  • Uncle of Child
    1
  • more

The set up is pretty good. But that's all. I had a very bad experience in this nursery. My son went for preschool, not a full day nursery. He had to discontinue after 1 month. He couldn't be settled there.
The nursery was low on experienced staff. The staff was in rotation in my son's room every day.
They let me stay in on a lot of days, but when I was staying, no one would try to approach my son and try to be friends with him or try to get him to be friends with other children. A member of staff was even a bit stern with him.
I have to say, the children who were there since their babyhood seemed to be ok with their friends and had a good rapport with the carers. But for my son, it was quite a disappointment. The staff rarely smiled at him.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities / Outside Space: Good

Learning: Poor

Resources / Equipment / ICT: Satisfactory

Care: Very Poor

Activities: Satisfactory

Staff: Very Poor

Food / Nutrition: Satisfactory

Management: Satisfactory

Cleanliness: Good

Safeguarding: Good

Value for Money: Don't Know

Katherine O'Brien, Digital Marketing Coordinator at Bright Horizons Raynes Park Day Nursery and Preschool responded to this review on 25 Sep 2017:

I am very sorry to hear of your experience at the nursery. I have taken these comments back to the senior management team. We always encourage parents to discuss in person with the manager as the happiness and safety of the children in our care are our number one priority.

My toddler is happy here and my baby is due to start later this year. The staff are welcoming and friendly, and even staff who work with the other age groups know all the children's names and have good relationships with them. The nursery is flexible and accommodating to the needs of families, which is really important to us.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

I have recently started to collect my nephew from Teddies Raynes Park and I am blown away with the exceptional care that is given to him. He is a fussy eater but the staff will adapt the menu for him and ensure if he does not eat that he is given something that he likes. When I collect him from the nursery it is usually sleep time, my nephew does not have a sleep so the staff make sure he has things to play with and are always deep in conversation and play when I come in.
I have seen many children being comforted by different staff member when they have fallen over or are not happy, the staff deal with this in great way and are always without a doubt able to calm the children down and make then feel better. It is so refreshing to see such a fun and welcoming place where the children and staff are always happy.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Teddies is just wonderful. My Nephew has been going there for 3 months and we have all enjoyed the time. The staff and management team are always welcoming and always ask how I am. They are always happy and smiley and take time out of there day to tell me and my sister what my nephew has been doing. He never wants to leave the nursery when we pick up, he is always to busy taking part in fun activities.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Don't Know

My Nephew has been going to Teddies for 3 months now and he loves it. He never wants to leave when we come to collect him and I am always blown away by the great things that the staff do with the children. All staff make an effort to say hello when we arrive and have always been extremly helpful. I am glad my sister has finally found such a good place to send him too.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Teddies RP is a safe environment with competent and caring staff. In five years of having two children attend we have never had concerns about their care. The facility is a bit small, but this is just part of London life, especially a larger, more interesting outside space would have been nice. The managers are efficient, understanding and professional.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities / Outside Space: Satisfactory

Learning: Good

Resources / Equipment / ICT: Satisfactory

Care: Excellent

Activities: Satisfactory

Staff: Good

Food / Nutrition: Satisfactory

Management: Good

Cleanliness: Satisfactory

Safeguarding: Excellent

Value for Money: Satisfactory

My daughter is very happy currently in this nursery, she has grown into a confident young girl since starting the nursery at 6 months old. The care all the nursery staff have shown is outstanding and we couldn't ask for more care towards her.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

I was very happy with the staff when my son was doing his settling sessions. The staff interacted well with my son and kept him happy and occupied throughout his settles. The management team were very welcoming and always there to talk to when myself and my partner had questions.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

During my sons settles at the nursery the team were all very welcoming and supportive. My child's key carer has been very helpful with settling my partner and I with leaving our son for the first time. The management team have been helpful throughout the whole process.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My daughter has been attending the nursery for 3 months and we are really pleased with the level of care she has received so far. The staff are always very friendly in all the rooms and we can see how happy our daughter is there. I would thoroughly recommend this nursery to others.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

I have a daughter currently at the nursery and one which has now left to go to school. Throughout this time the care for the girls has been outstanding. The management team currently have made great changes within the nursery. It will be very sad when my daughter no longer attends this nursery and moves on to school.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My daughter has attended Teddies for the last six months and is loving it. I love that she is happy to leave me in the morning and is excited to tell me about her day. The management team were fab throughout the settling in period as were the room. The management team put my mind at ease and were very flexible.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

I can not thank the nursery team enough for their support, guidance and knowledge for their time and patience through my sons settling in. They were very flexible and gave us so much time, which was great for a first time parent.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son has attended the nursery for the last four months. The team have been wonderful with him and he comes home talking about his teachers every day. The management team have been very good with helping me to get into a daily routine and I can not thank them enough for that. My son love coming to nursery in the mornings which makes my day a lot easier.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

My daughter has attended since she was 7 months old and has loved it since the start. At 20 months old we can see how much she enjoys going there each day. The staff are incredibly caring and it's lovely to have had consistent teachers throughout our time. The Manager is fantastic.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

I cannot praise this nursery enough with my daughters time at Teddies. Throughout her settling in period, the team made myself and my daughter welcomed and answered all my questions as a first time parent leaving there child. The management were very kind, caring and supportive to myself and my wife throughout the settling in sessions. As of now, my daughter is very happy and loves coming home to tell us about her day or of what we can understand. We get a thorough hand over at the end of the day, which I love hearing about all the fun and learning she has done throughout the day.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Satisfactory

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

My daughter joined Teddies Nursery in October 2015 and from day one, the staff have been excellent and I am very happy with the service they provide. My daughter loves going to nursery school and her social skills have improved and the learning activities at the nursery school are very good.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities / Outside Space: Satisfactory

Learning: Good

Resources / Equipment / ICT: Satisfactory

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

My Son and Daughter have both attended the nursery from aged 11 months to school beginning. Over this time management, staff, nursery rooms and the learning curriculum has changed but what has remained constant is the care provided by the staff and the fun the children have had attending the nursery. Both making strong friendships that they have/will hopefully maintain for many years. Neither child has ever complained of being bored (like they do at home) and the youngest has even asked to go to nursery on the weekends. Happy children makes for a happy Mum. Over the years the staff have joined us in special moments such as first steps and first words and helped us struggle with the tougher times such as potty training. Current management have been particularly helpful over the past year providing flexibility of half days, additional sessions and school nursery pick-ups, this has made a huge difference to my ability to juggle work and childcare while the oldest was at school and youngest still at Teddies.

How likely would you be to recommend Bright Horizons Raynes Park Day Nursery and Preschool? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

Julie-Anne Hayward, Website Administrator at Bright Horizons Raynes Park Day Nursery and Preschool responded to this review on 11 Sep 2015:

Thank you so much for your positive feedback. We are delighted to hear that you are happy with the level of care our nursery provides.

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Awards / Recognitions

March 2017

Job Vacancies

Staff Profiles

Terri

Terri Shadbolt

Job Title: Nursery Deputy Manager

Joined: 2008

Description:

I have been at Raynes Park Bright Horizons since June 2008. I have a Diploma in Child Care and Education Level 3. I started my journey at Raynes Park as a Nursery Nurse in pre-school where I enjoyed watching the children strive, develop and getting them ready for school. I was then promoted to room leader in the 2-3 years room where I enjoyed guiding and encouraging the children. I then transitioned between the 2-3 years room and pre-school for a couple of years before being promoted to the Deputy Manager. Throughout my time at Raynes Park, I have enjoyed liaising with many families, their children and watching them grow.