Dicky Birds Queens Road, Wimbledon, a GrandirUK Day Nursery

My daughter has been attending Dicky Birds for almost a year. She is very well cared for and she adores her key workers who have been very caring and patient as it took her some time to settle in. She thoroughly enjoys the wide range of activities that Dicky Birds offer and it is comforting to know that she is in safe hands when I drop her off in the morning! The staff and management are all very welcoming & approachable, always willing to help! When I pick her up in the evening her smile says it all

I collect a a little girl from Dicky Birds and every time I do the handover is always amazing. The girls in the baby room are very welcome and nice, they make sure to tell me all her day so I can tell her parents. She really loves to be there, in a normal day it takes at least twenty minutes to come out because she refuses to leave. The management there is also very easy to talk to and helpful. I'm now pregnant and Dicky Birds will be one of my options.

I have 2 children (1 boy, 1 girl) at Dicky Birds. My son has been attending 3 days a week for 1 year, since 9 months and my eldest has been attending for 3 years. We have had a fantastic experience at Dicky Birds, the staff do an amazing job of keeping the children happy, well cared for and engaged in learning and playing. The atmosphere in the rooms is happy, warm and loving and the kids very much feel part of the Dicky Birds family! We have especially appreciated the thought and energy that the team put into the activities in the rooms which keep the children engaged and learning. The teams that care for the children day-to-day are dedicated and hard working. I often feel that they are genuinely passionate about what they do, they know my childrens' personalities, what makes them happy and how to help them when they need help. There is a solid focus on learning, development and helping prep for school in the older rooms. They will be very sad when it comes to leave for primary school!

Both my daughters have attended Dicky Birds Queens Road from around eleven months old and have absolutely thrived. All the staff are so welcoming each morning and always so helpful when ever I had questions or concerns.

My daughter has thrived at Dicky Birds, moving from babies into toddlers, she is so excited to come into the nursery every day and is always greeted with a big smile. The nursery has provided more care and reassurance for us after a challenging year for them, always putting effort into the activities and fun they have every day with the children. We love the weekly roundups we get and seeing all the fun the children had over the week. The management team are wonderful for sharing nursery updates and giving us loads of opportunities to come into the nursery and be a part of it. Thank you to the wonderful carers and team who look after our little girl.

My son attended Dicky Birds Queens Road prior to starting school this September. I couldn’t have been more impressed by the staff members within the room. Always helpful, engaging and most of all, they adored my son! They provided him with everything he needed to be the happy, confident, educated child he is today. The leadership team supported us as a family through some behaviour challenges we were having at home and provided information that helped us deal with this more adequately. The food was healthy and homely and he was certainly a fan of the many meals! I have felt nothing but warmth from our time here and I couldn’t recommend this team enough. Thank you all for everything.

I, alongside many other parents as of late, made the decision to pull my son out of Dicky Birds Queen's Road in November 2022. This is a big chain of a nursery where profits come above care - rooms are at capacity and staff numbers are filled with agency workers with whom children cannot form any attachment to. Management is weak, parents are given the bare minimum in terms of feedback, the settling-in period for us (Sep 22) was completely chaotic, with no system in place to support new parents. Complaints to head office and to the area manager were not addressed properly - there are so many issues with this nursery and I believe now, after Ofsted intervention, they are finally taking some action having ignored so many parents before now. My child is now at another local nursery, small and privately owned and absolutely thriving, a stark contrast to his time here. I feel my family were utterly let down by Dicky Birds and would advise all parents to avoid this setting at all costs.

The settling in period wasn't managed very well by the key person. However, the way the management team handled our concerns was outstanding. We felt they were really listening, providing details of our child's day and what the team is doing to resolve any issues we had. The staff in the room were so caring and always told us with so much excitement about our daughter's day and what she achieved. The love and care for our daughter felt genuine. She was always happy to go to nursery.

My daughter spent 3 years at Dicky Birds Queens Road and my son started attending last September. This is a lovely, welcoming, caring, thoughtful and creative nursery with attentive and affectionate staff. For me, the best measure of the high standards of this nursery has been that whenever I have had any concerns/questions they have been quickly and thoroughly dealt with. Their response to the Covid pandemic from the start has been clear towards the parents and very containing towards the children. The fact that my children loved nursery made it easy for me to feel the same!

We loved Dickie Birds and were sad to take our daughter out of here when we moved away, the staff are lovely and it was clear our daughter was excited to go there each day. My only feedback would be that the settling in process wasn't handled well and that communication to start was a bit patchy, but after one honest conversation with the team this was rectified very quickly and as I say, the end experience was great. Would strongly recommend sending a child here to any prospective parents.

A fantastic nursery, great facilities, friendly staff, excellent communication between management and parents and just an all-round pleasant experience to use them. Freshly cooked meals and daily updates on our son's activities, what he ate, and what he enjoyed. Cannot fault.

A very well-run nursery. Great staff and facility. Compared to our new nursery, we feel the food offering at Dicky Birds is far superior, with two hot meals offered. We will miss the staff and nursery friends our daughter made during her time at Dicky Birds.

Our experience with Dicky Birds has been great since we've joined. Our daughter was 2 years old, the settling in process was very respectful and the staff were really open and flexible to accommodate our request for a few extra days when we realised they were necessary to make the process smoother. Our daughter loves the staff and her classmates and always comes back home happy and telling us all sort of stories! She particularly enjoys playing in their beautiful garden. The staff are loving and caring and we can see how our daughter likes them all. Their approach counts with a good balance between free time and guided activities, and our daughter's development during this past year was clear. The community of parents is also great and we enjoy some playdates over the weekend. I love Dicky Birds open and honest communication through the daily reports but also through the weekly newsletter (which I look forward to every Friday!). I couldn't recommend Dicky Birds enough.

The level of care at Dicky Birds Queens Road is outstanding - they are diligent, committed and full of warmth for the children. Our little one loves her family there and makes excellent progress. The management are attentive and knowledgeable about the children and their families and specific needs.

We've been super happy with our sons' time at Queens Road. The staff in both their rooms have been brilliant, friendly, attentive, and professional. Both of our sons have enjoyed their time and grown throughout.

My son has been at Dicky Birds Queens Road for three years - he has been well looked after and cared for. He enjoys the activities, the food and has made good friends. I am very pleased with how the nursery is run, we receive daily handovers and management is in frequent contact with us on my son's progress. The refurbishment has made a difference as there is more outdoor and indoor space for the children to play.

Our two children have had several years at Dicky Birds Queens Road between them and have both really enjoyed the experience, it’s been great for their development and ability to make friends. The staff have been consistently strong and built a good relationship with the children, despite the inevitable turnover over the years. Expansion into the neighbouring building takes Dicky Birds Queens Road to another level in terms of space and facilities for the children, so we would certainly recommend it to others.