Brook House Nursery

110 Cole Park Road, Twickenham TW1 1JA

Owner: Laura Hookway

Person in charge: Laura Hookway and Aleksandra Knott (Managers)

Local Authority / Social Services: London Borough of Richmond upon Thames Council

Number of Staff: 12

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 32

Age Range: from 0 years 7 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: 2 wk Christmas & 1 wk Easter

Fees Guide: Under 3 yrs £65.00 per day, Over 3 yrs £60.00 per day

Languages Spoken (other than English): Polish

Vacancies

Please Contact Us for Latest Vacancies

Reviews

5 Brook House Nursery has a Review Score of 5 (5.000)

The Review Score of 5 (maximum of 10) for Brook House Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Brook House Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Brook House Nursery is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 0 Points relating to the number of positive Reviews for Brook House Nursery is based on 0 positive Reviews in the last 24 months and is calculated as follows:

    1. 0 = 0

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 0 Reviews ÷ 6.4 Target = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brook House Nursery?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brook House Nursery

  • Mother of Child
    1

This is a wonderful nursery! The setting is homely and the staff are dedicated, knowledgeable and very caring. My daughter was in the Pre-school room for 18 months and has been given all the tools she needs to start school with ease. I am often amazed by the wonderful artwork she brings home and she loves all the special activities such as ballet, music lessons and visiting the nursery's allotment. The staff have always been quick to react to any concern I have and produce a monthly newsletter to keep parents up to date with future plans. They do everything they can to inspire the children, e.g. this Spring they hatched chicks and the year before they hatched butterflies. It's been clear from the offset that to staff it's a vocation and not just a job. I could not have left my child in safer hands.

How likely would you be to recommend Brook House Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Submit a Review for Brook House Nursery

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Extremely UNLIKELY

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Likely

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Don't know

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Brook House Nursery

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