Biddenden PlaySchool

As a working parent, my experience with this nursery has been frustrating. Communication is poor, relying on overwhelming emails that lack personal interaction. A major issue is their inflexible scheduling, which forces parents to separate siblings. They accept primary school students from 7:30 AM but refuse younger siblings until 8:00 AM, despite being on the same site. This rigid policy creates unnecessary stress.

When I raised concerns, the response was dismissive, suggesting I should "look elsewhere" if unhappy. This reflects a troubling lack of customer service and empathy. It's no surprise that other working parents have withdrawn their children and sought alternatives outside the village. The nursery seems unaware of the negative impact this approach has on their reputation. Overall, this nursery fails to support modern working families. Despite its convenient location, I cannot recommend it due to poor management and a lack of consideration for parents' needs.