Loading...

Bright Horizons Goldhawk Road Day Nursery and Preschool

214-216 Goldhawk Road, Shepherd's Bush, London W12 9NX
Bright Horizons Family Solutions Ltd Logo
Top 20 award
Bright Horizons Goldhawk Road Day Nursery and Preschool logo
The staff are wonderful and kind and lovingPhoebe H(Mother of Child)
Bright Horizons Goldhawk Road Day Nursery and Preschool, London
The nursery is newly built and is very cosy, with lots of rooms and they each have a feeling of homeS K(Father of Child)
Bright Horizons Goldhawk Road Day Nursery and Preschool, London
The resources are age appropriate and the environment enables the child's development.S B(Mother of Child)
Bright Horizons Goldhawk Road Day Nursery and Preschool, London

Come and explore Bright Horizons Goldhawk Day Nursery and Preschool, where care and education are provided to children aged 3 months to 5 years. The prime location in Shepherd's Bush offers convenient access to main transport links, including a short walk from Goldhawk Road Underground Station. Families can easily commute using the Circle Line and Hammersmith and City Line, ensuring a hassle-free drop-off and pick-up experience.

Within age-focused rooms, the team...  

Funding & Fees

Contact Bright Horizons Goldhawk Road Day Nursery and Preschool to get a personalised quote:

Type of Service

  • Day Nursery

Opening Schedule

Open all year

Full days available

Yes

Half day sessions offered

Yes

Group/Owner

Person in charge

  • Catherine (Nursery Manager )

Number of Childcare Staff

  • 20

Total Places for Children

  • 86

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Meals Provided

No

Consumables provided

No

Opening Times

  • Monday 08:00-18:00
  • Tuesday 08:00-18:00
  • Wednesday 08:00-18:00
  • Thursday 08:00-18:00
  • Friday 08:00-18:00

When Closed

  • Bank Holidays & Christmas

Bright Horizons Goldhawk Road Day Nursery and Preschool Reviews (27)

9.6

Bright Horizons Goldhawk Road Day Nursery and Preschool has a Review Score of 9.6 (9.638) out of 10, based on 24 reviews in the last 2 years. Over all time Bright Horizons Goldhawk Road Day Nursery and Preschool has 27 reviews.

Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Bright Horizons Goldhawk Road Day Nursery and Preschool
Loading...
Showing 27 reviews matching selected criteria
Review from T O (Father of Child) published on 22 May 2026 Submitted via Website
Overall Experience
Excellent facilities and staff, happy to have this nurturing environment for my child. The fact that we can quiz our child about everyone's names is proof he's enjoying his time.

The only remark I'd make is around the amount of food intake by the child that's registered on the app. We often see the All+ on it for the different meals yet we're surprised at how hungry our child is when coming back home. If possible I'd prefer to know if he's been eating less. Could also be we just have a hungry toddler :)

Reply from Sarah Walker, Parent Experience coordinator at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for your lovely feedback! We're so pleased your child is happy and enjoying their time with us. We really appreciate your comments about meal updates. Your feedback is valuable, and we'll take this on board to ensure communication around food intake is as clear as possible.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from S K (Mother of Child) published on 21 May 2026 Submitted via Website
Overall Experience

I highly recommend this nursery to any parents considering childcare for their children. Our daughter joined this setting when she turned 1. She is 3 years old now and the care we see being given to her by the amazing nursery staff is commendable. My daughter has shown immense growth and made such lovely friendships here, she absolutely loves going there everyday and talks about all staff with lots of love and regard. I can completely trust that she is good hands and in a safe environment when she is away from us, which what any parent would want.

Reply from Sarah Walker, Parent Experience coordinator at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for your wonderful feedback! We're delighted to hear your daughter has grown in confidence, formed lovely friendships, and truly enjoys her time with us, it means so much to know you feel she is safe and well cared for.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Aous L (Father of Child) published on 23 April 2026 Submitted via Website
Overall Experience
I am very disappointed with this nursery and feel I need to share my experience with other parents.
There have been multiple incidents involving my child, and each time there was little to no communication or reaction from the staff. What concerns me the most is the lack of responsibility and urgency when something happens. As a parent, you trust that your child will be safe and properly cared for, but that has not been my experience.
The most serious incident was when my child had a bad injury in his mouth while at the nursery (he needed X-eay and potentially life dentists checks). I was extremely upset not only because of the injury itself, but because the staff did not react appropriately and did not treat the situation with the seriousness it required. I was not properly informed, the way the situation was handled made me feel that my child's safety was not a priority.

Unfortunately, due to these repeated incidents and the lack of response from the nursery, I would not recommend

Reply from Tom Quinn, Complaints & Continuous Improvement Manager at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for sharing your experience. We do take your concerns very seriously and we have responded to you directly previously in reply to the correspondence that you have also shared with us. We will respond directly to your most recent correspondence shortly. In the event that you do wish to discuss your concerns further, please do reply to us directly at careandquality@brighthorizons.com.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from S R (Mother of Child) published on 7 April 2026 Submitted via Website
Overall Experience
Serious safeguarding concerns.
My child attended Bright Horizons Goldhawk Road for 12 months. During that time, they sustained multiple unexplained injuries, the most recent of which required a hospital visit and X-rays.
On each occasion, staff claimed they had not seen the injury occur and were unable to provide any explanation. This was the response almost every single time I raised concerns.
The instability at this nursery extends beyond safety. In 12 months, my child has had four different key persons - making any meaningful relationship, consistency, or developmental progress virtually impossible. We have seen no evidence of learning or development during his entire time there.

The pattern of injuries was not isolated. This was repeated, which is what ultimately led me to file formal complaints with both Ofsted and the London Borough of Hammersmith & Fulham.

Reply from Tom Quinn, Complaints & Continuous Improvement Manager at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for sharing your experience. We do take your concerns very seriously and we have responded to you directly today in reply to the correspondence that you have also shared with us. In the event that you do wish to discuss your concerns further, please do reply to us directly at careandquality@brighthorizons.com.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Tian L (Mother of Child) published on 27 February 2026 Submitted via Website
Overall Experience
My two-and-a-half-year-old daughter joined the Toddler Room at Bright Horizons Goldhawk a few months ago, and the transformation we have seen in such a short time has been incredible.
In just a few months, her confidence and independence have grown tremendously. She was already bilingual, as we speak our own mother tongue at home, and when she first started nursery she was quite shy and rarely participated in group activities. However, within a short period of time, she has become much more outgoing and now happily engages in activities and plays confidently with her classmates.
One of the biggest changes for us is how she feels about going to nursery. She used to feel nervous, but now she goes in every morning without tears. She happily says goodbye to me and walks straight into her circle of friends with a big smile. As a parent, that makes me incredibly happy and reassured.

The teachers at Bright Horizons Goldhawk are exceptionally responsible and kind. They consistently encourag

Reply from Sarah Walker, Web Editor at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for sharing such wonderful feedback. We're delighted to hear how much confidence and independence your daughter has gained. It's lovely to know she now arrives happily and enjoys her time with friends. We're so pleased she feels safe, settled and supported with us.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Enrica B (Mother of Child) published on 9 February 2026 Submitted via Website
Overall Experience
My son joined Bright Horizons Goldhawk Road in October and we couldn't be happier with the care he's received and the service provided by the nursery. We visited several nurseries before choosing, but the moment we walked into Bright Horizons we knew it was the right place: clean, modern, spacious, with lots of engaging activities and truly loving, attentive carers.

We're very grateful to all the staff, including Catherine, Anila, Bernie and Victoria, for welcoming our son so warmly and giving him exceptional care. He loves going every day, is always happy to play, learn and interact with other children, and has built a great bond with his carers. We also really appreciate the regular updates throughout the day, which give us peace of mind and make us feel involved in his daily activities. Highly recommended for families in W12 and surrounding areas.

Reply from Sarah Walker, Web Editor at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for your lovely feedback. We're delighted to hear how happily your son has settled in and how much he enjoys his days with us. It's wonderful that you value the caring team, the engaging environment, and the regular updates. Your support and recommendation mean a great deal to us.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from J C (Mother of Child) published on 29 January 2026 Submitted via Website
Overall Experience
Our child has just started at Bright Horizons Goldhawk Rd and I couldn't have asked for a more positive start. The staff are welcoming, professional and knowledgeable and they have allowed him to settle in quickly.

The facilities are great and we get wonderful updates throughout the day of how things ars going and all the activities that the children are enjoying. We moved from a different local nursery and wish we had just joined Bright Horizons from the start!

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Harriet C (Mother of Child) published on 29 January 2026 Submitted via Website
Overall Experience
This is my second review on this page as I feel the importance to document the progress as your child gets older. My son joined the nursery at 15 months he is now 31 months old and loves going to nursery, he lists all his friends and practitioners and talks about them a lot.
My son has been in 3 rooms as he has got older, he has moved up and the transition has been smooth, the staff were so helpful with potty training (thank you). I also wanted to say the updates and feedback on what the kids have been up to daily is great. He now comes home and tells me all about it.

Thank you for being the place that we feel good about leaving him for such a big part of our week.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from V W (Mother of Child) published on 29 January 2026 Submitted via Website
Overall Experience

A great nursery with wonderful teachers and kind staff. The daily activities enable the kids to learn something new and explore. My child is having a great time and I'm so glad we found this nursery.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Isabel cristina S (Mother of Child) published on 25 January 2026 Submitted via Website
Overall Experience

We are so satisfied and happy for both of our little girls; Both Pre-school & baby settlements are filled with caring people and professionalism; Every week our girls are engaged in new activities that bring new lessons and fun!

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Ketaki S (Mother of Child) published on 24 January 2026 Submitted via Website
Overall Experience

I have two little ones going to this nursery so I can say that we have been through a fair share of the nursery's rooms. The nursery is very well kept. The staff in every room have been amazing and very patient with my kids. They have always worked towards understanding what both my kids need and worked along with me to help the kids learn and feel a sense of belongingness. Although they have an app that updates me about my kids daily activities the room staff always make it a point to briefly inform me in person as well. I'm glad we chose this nursery.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from S D (Mother of Child) published on 22 September 2025 Submitted via Website
Overall Experience

My daughter has now attended Bright Horizons Goldhawk Road now for well over 12 months, having started as one of the first children in the centre. We are extremely satisfied with the level of care, educational experiences, and professionalism of the staff. In particular we are so grateful for the multicultural aspect of the centre; the educators make considerable effort to incorporate language, music, literature and culture from all over the world. Our family is not from the UK and we delight in knowing our daughter can share her culture with her nursery friends as well as learn about the culture of others through authentic experiences. Our daughter is now in the toddler room, transitioning into preschool and we are delighted she has returned under the care of the exemplary educators she had started with last year.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for such wonderful feedback. We're delighted your daughter is thriving at Bright Horizons Goldhawk Road and that you value the care, professionalism, and multicultural experiences our team provides. It's lovely to hear how much she enjoys sharing and learning about different cultures as she grows with us.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from A M (Mother of Child) published on 8 September 2025 Submitted via Website
Overall Experience

I absolutely love this nursery, the staff are so friendly and attentive to my LO who has been going there for 6+ months, it truly is a home from home environment. A good balance of nutritious meals and snacks, my LO spend time learning through play inside and outside. The nursey has a plan that hones in on things that my LO needs to develop whilst incorporating their interests through play such as motor skill and communication. I look forward to the weekly round up where I am updated with activities that took place each week which features pictures.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for your lovely feedback. We're so pleased your little one is thriving and enjoying their experiences at nursery.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from T E (Mother of Child) published on 28 April 2025 Submitted via Website
Overall Experience

My son has been attending Bright Horizons Goldhawk Road nursery for about 7 months now and he really loves it. We have found all the staff so caring and attentive. It seems he is always doing fun activities that are also educational, and they try to get the families involved as much as possible which is great. They spend a lot of time outside in the garden and even sometimes do trips to the park. He has developed so much since starting - we have been very happy with our experience here so far

Reply from Amanda Barlow, The Parent Team at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for your wonderful review! We're thrilled to hear how much your son enjoys his time at Bright Horizons Goldhawk Road and how he's been thriving with all the fun, educational activities.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from M B (Mother of Child) published on 21 March 2025 Submitted via Website
Overall Experience

My 1yr old daughter started her settling in last week and has loved it there so much. I can tell she's enjoying her time there, the staff are so nice and I can rest assured she is well looked after in a safe, clean environment. Love this nursery especially after visiting a few others nearby where there is a lot of children in one room with limited staff members and doesn't look as hygienic.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for your lovely review! We're so glad to hear that your daughter is enjoying her time with us. Our team takes great pride in providing a safe, clean, and nurturing environment and it's wonderful to know you feel confident in our care.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Elisa R (Mother of Child) published on 14 March 2025 Submitted via Website
Overall Experience
Our daughter joined Bright Horizons just after turning three, transitioning from a much smaller setting. While the beginning was quite challenging for her, she now absolutely loves what she proudly calls her "big school." The preschool team has been fantastic in helping her settle in, and their warmth, patience, and encouragement have made the difference.
One of the things we really appreciate is the structured yet fun approach to learning. The weekly book choices and the introduction of a different artist each week are such creative ways to engage the children and expand their curiosity. She enjoys talking about what she's learned at home, which is a testament to how well these activities are designed.

Beyond academics, the variety of hands-on activities is amazing-homemade playdough, water play, dressing up, storytelling, and so much more. She comes home excited to share her experiences, and it's clear she's thriving in this engaging and stimulating environment.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for your lovely review! We're thrilled to hear your daughter is thriving at Bright Horizons and enjoys the creative learning activities. It's great to know the team's support has made such a positive impact!

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
No Rating
Management
Cleanliness
Safeguarding
Value for Money
Review from Lydia S (Mother of Child) published on 12 March 2025 Submitted via Website
Overall Experience

Our son started at Bright Horizons Goldhawk Road about 6 months ago and absolutely loves it! At first it was tough to transition for him to nursery after he had spent a year at home with his parents, but the staff in his room are just so caring and amazing, he quickly bonded with them and especially with his key person, whom he absolutely adores. Now his face lights up when he sees his practitioners and he practically jumps out of my arms when I drop him off as he's so excited to engage in the different fun and educational activities they plan every day. I am really impressed with how deliberate the staff are about helping the babies learn and develop--each week has a theme and there are learning activities to go along with it and lots of play to develop the babies' senses and skills. The facilities are positively amazing--the building has been recently refurbished and is positively beautiful, spotless, with a big garden. We could not be happier with every aspect of the nursery!

Reply from Amanda Barlow, The Parent Team at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for your amazing review! We're so happy to hear how much your son loves nursery and has bonded with his key person.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Lorita H (Mother of Child) published on 12 March 2025 Submitted via Website
Overall Experience
We absolutely love the nursery. Our toddler is so happy. She looks forward to going every day, she never cries when she is left. She feels safe, comfortable and content. The staff are so welcoming and friendly. Whenever we have questions, they are answered quickly and efficiently.
We are so happy with the nursery. It is always clean. The reception is so welcoming and always smells amazing when you walk it.
My child is well looked after, she is supported and she is loved by the staff.
The facilities are impeccable and impressive. The toys and learning opportunities are next level. The app is brilliant to use and we get regular updates daily and weekly.

Our child loves the food. The food seems to be nutritious and healthy, although I have not seen it, the menu sounds great.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for your amazing review! We're so happy to hear how much your little one loves nursery and feels safe and supported.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from Louise D (Mother of Child) published on 11 March 2025 Submitted via Website
Overall Experience
Our son has settled in incredibly well with the wonderful help of the staff and his key worker, amazing.
Communication from the nursery has been great and the manager is always available should we have any queries.
The classrooms are clean, bright and engaging for the children and all the staff are very friendly and welcoming.

We are very happy to have found Bright Horizons Goldhawk Road, thank you to everyone there!

Reply from Amanda Barlow, The Parent Team at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for your kind review! We're so glad your son has settled in well and that you're happy with the care and communication.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money
Review from K F (Mother of Child) published on 7 March 2025 Submitted via Website
Overall Experience
We are very happy with Bright Horizons, Goldhawk Road. The staff have been excellent and the management is impressive. Our son is learning lots and we notice big changes in him. The staff really took the time to get to know him and have bonded very well. The activities they plan are lovely - last week they all went on the bus as the children had been singing 'wheels on the bus'!
The premises are lovely and the baby rooms are perfectly set up. The small size of the baby rooms means that my son has built really lovely friendships.

I really value the amount of communication from the nursery; from hosting a parents' evening to the detailed handover each day, I feel very well informed and able to share any concerns or opinions I may have.

Reply from Amanda Barlow, The Parent Team at Bright Horizons Goldhawk Road Day Nursery and Preschool

Thank you for your wonderful review! We're so glad to hear that you're happy with Bright Horizons, Goldhawk Road and that your son is thriving. We appreciate your feedback on our staff, communication and baby rooms.

Facilities / Outside Space
Learning
Resources / Equipment / ICT
Care
Activities
Staff
Food / Nutrition
Management
Cleanliness
Safeguarding
Value for Money

Child Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • Posted: Tuesday 21 Jan 20252025 marks two decades since the Bright Horizons Foundation for Children began its work in the UK! The Bright Horizons Foundation for Children, a UK-registered charity since 2005, supports children...
  • Posted: Wednesday 24 Jul 2024Bright Horizons is celebrating a full house of Great Place to Work™ honours, with its latest listing - 13th in the Great Place to Work™ list for Women. This is...
  • Posted: Thursday 27 Jun 2024The 2024 UK’s Best Workplaces for Wellbeing™ was launched this morning by Great Place To Work® UK, recognising Bright Horizons as 17th out of fifty companies on the Super Large...
Upcoming Events

There are no upcoming events for Bright Horizons Goldhawk Road Day Nursery and Preschool.

Awards / Recognitions (5)

Meet the Team (2)

Catherine Job Title: Nursery Manager
Catherine

Catherine has over 28 years of experience in childcare and has dedicated her career to creating nurturing, safe, and inspiring environments where children can thrive. Her passion lies in helping every child feel valued, loved and supported as they grow and learn.

Throughout her career, Catherine has worked with children of all ages and backgrounds, with each experience deepening her commitment to early childhood education. She firmly believes that the early years are the most important in a child’s life and strives to ensure that every child in her care feels confident, happy and understood.

As Nursery Manager, Catherine is proud to lead a team that shares her values and places the wellbeing of children at the heart of everything they do.

Fardus Job Title: Deputy Manager
Fardus

Fardus is Goldhawk road deputy manager and she can't wait to welcome your family to her nursery.

Frequently Asked Questions about Bright Horizons Goldhawk Road Day Nursery and Preschool

What is the Age Range of Children that Bright Horizons Goldhawk Road Day Nursery and Preschool accepts?

Bright Horizons Goldhawk Road Day Nursery and Preschool accepts Children aged from 0 years 3 months to 5 years 0 months.

What Days & Hours is Bright Horizons Goldhawk Road Day Nursery and Preschool Open?

Bright Horizons Goldhawk Road Day Nursery and Preschool is open: Monday 08:00-18:00, Tuesday 08:00-18:00, Wednesday 08:00-18:00, Thursday 08:00-18:00, Friday 08:00-18:00.

How many Children does Bright Horizons Goldhawk Road Day Nursery and Preschool have capacity for?

Bright Horizons Goldhawk Road Day Nursery and Preschool has capacity for a total of 86 Children.

How far is Bright Horizons Goldhawk Road Day Nursery and Preschool to the centre of London?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of daynurseries.co.uk. Please contact Bright Horizons Goldhawk Road Day Nursery and Preschool to verify any information. View our terms and conditions. Bright Horizons Goldhawk Road Day Nursery and Preschool has an Enhanced Service - more info.