Monkey Puzzle Day Nursery New Cross

My daughter has been going here since she was 18 months and she absolutely loves the nursery. Staff are patient, well trained and caring! She loves the staff, food, and looks forward to school every day. I want to say a big thank you to the nursery and would recommend to my friends.

We are very happy at Monkey Puzzle. The staff are amazing and we feel very reassured by how professional everyone is. But most importantly of all, our little one has the best time. The activities and equipment, and of course the key workers provide such a wonderful environment to support his development - he always has a big smile on his face. We are so pleased we chose Monkey Puzzle.

Our daughter is very happy at Monkey Puzzle and at home, she often talks fondly of not only her key person (who is fantastic) but also the other members of the team - they are all lovely and seem to really enjoy what they are doing. The office team are also friendly and efficient and very helpful when it comes to things like reorganising attendance days etc. We would certainly recommend Monkey Puzzle New Cross to others.

Monkey Puzzle staff are generally well mannered, confident and appear to always love their job. The nursery is usually well staffed; they give regular updates on the progress of the children and have meetings with the key worker of the child if there are any areas of concern. When concern is identified, an action plan is promptly put in place so that the target needs of child is met. My child is usually excited to go to Monkey Puzzle and always looks forward to when they next they return. My child has developed in speech, language and activities since attending Monkey Puzzle. My child also gives regular praise to key worker and discusses activities done at the nursery and always looks forward to the next day.

Our daughter is always happy to go to Monkey Puzzle and seems to have a great time there too as she develops into a happy young child.

Would recommend to anyone and we enjoy the updates we get via the app and in person.

I absolutely love Monkey Puzzle New Cross. The staff are absolutely excellent - so professional and sweet. They are incredibly attentive and always inform me of the details of my daughter's day. She has always been quite anxious around new people but within a week was reaching out for her key worker when we arrived each morning. The nursery manager, is kind, professional, responsive and personable. It is such a friendly parent community. We could not be happier.

My son has been at Monkey Puzzle for over six months and loves it. All of the staff there are so clearly child-centric, the meals are varied and well-balanced and the activities wide ranging. It’s a huge relief to know that he is so well looked after while I am at work.

Starting in the baby room, he has experienced all three rooms, a great team of staff and management. The communication is amazing, from management and staff with daily contact if any issues, online journals, regular newsletters and updates.

At drop off, the smell of freshly cooking meals is fabulous. The strange Covid restrictions are made better by welcoming staff at the drop-off and pick up. Smiley staff greeting us at drop offs and my boy usually coming out happy and bubbly, after an enjoyable day.

The nursery's outside space is great for a city nursery. With a large park within walking distance, regularly used by the children.

Thank you team Monkey Puzzle.

I was worried about my son starting nursery as he was born in lockdown and with restrictions, hadn't spent that much time away from me. However, the staff were great with welcoming my son and made me feel so relaxed. They give me very informative end of day reports on his day and I really enjoy reading the online updates with photos that give me an added insight to his day. 3 months in, my son happily walks into nursery and is always excited to go back.

The staff at Monkey Puzzle New Cross are friendly and helpful with parents, and have always been kind and attentive with my child. Despite the challenges of the last two years of pandemic lockdowns, the team there has been a consistent source of care and support. The key workers have been proactive around health and development matters, and take active steps to keep the children well cared for.

Every morning my child is eager to go in and get started, and every afternoon comes out smiling and happy. He recognises classmates and likes to talk about the songs, games and activities they do together. He's doing well at Monkey Puzzle, and they're good partners in his growth.

I initially chose this nursery because of the good reviews and the close proximity to our home (8-10 minute walk). From settling in (first week), my son came home with a head injury. At the time, I thought little of it and put the reason down to the fact that it was his first week and the staff was getting used to him being very active. As the weeks went on, and every week, my son came home with a head or wrist injury. It was now getting serious and I was very concerned. Another week, he had apparently walked into something with an edge and had a bruise from the side of his right nose into his cheek. The very last week, I had dropped my son to the nursey at 8:30 am and by 10:15 am, I had a telephone call to explain that within the 1 hour and 45 minutes, my son had conveniently walked into the door and banged his head and also injured his wrist on another occasion. Again, at 16:20 pm, a second call regarding a bang to the head. Seriously! He hasn't attended this nursery since this day.

Our daughter attended the pre-school room between September 2020 and April 2021. She loved the place and developed a great deal while she was there. I’d have no hesitation in recommending it to other parents.

I am so relieved that I acted quickly, despite losing money, and removed her from the setting immediately.

We can’t speak highly enough of Monkey Puzzle, New Cross. Our son joined shortly after his first birthday and absolutely loves his days at nursery. The staff are wonderful, and his key workers in the explorers and then discoverers rooms have been fantastic; caring, encouraging, fun and kind. The wide range of activities inside and outside have given him new insights and also helped his development.

We couldn’t be happier with our 2-year-olds experience at the nursery. He has been there since he was 11months old and runs in every morning with a big smile on his face. He’s formed wonderful bonds with his carers and friends in his room and we are delighted with how much he enjoys his time there.

Would highly recommend.

Our daughter has been at Monkey Puzzle since she was was a baby and is now a toddler and absolutely loves going to the nursery. The staff are wonderful and so engaged with the children, it’s a lovely fun place and it’s reassuring as parents to see her enjoy it so much. There’s a wide range of activities and she is learning so much every day.

We love Monkey Puzzle! We looked round a few nurseries in the area but as soon as we stepped through the door we knew it was where we wanted our son to be. We love seeing what he has been up to on the app - everyday is different. Highly recommend!

Our son has only been at Monkey Puzzle New Cross for a couple of months but we are so happy with how well he has settled in and the care of the staff. Communication is very good, the staff are always at the end of the phone if you need anything and you always get an update about how your child has gotten on that day, what they have been doing etc. There are so many activities for them to do, including a lot of messy play which our son loves. We are very grateful that the transition to nursery has been a smooth one, something we were a bit worried about as our son was born at the beginning of the pandemic and hadn't had as much social interaction as he would have done. So a big thank you to Monkey Puzzle New Cross for supporting us and looking after our son so well.

An incredibly friendly and welcoming nursery. We do not have family in the UK and our child entered the setting at 10 months old, til present at 3 and a half years old. They truly acted like family towards our daughter and we feel very supported.