Monkey Puzzle Day Nursery New Cross

296 Queens Road, New Cross, London SE14 5JN

Monkey Puzzle New Cross is a day nursery in the New Cross Area. It opened in February 2018 and has been building a team of enthusiastic and dedicated staff to give outstanding care to the children and families we welcome into our Monkey Puzzle family.

The interior provides an enabling and challenging environment for children throughout the nursery while the garden brings an additional classroom and many learning opportunities for all who use it.

Staff would love to show you around the amazing facilities, so why not book in for a viewing to come and visit.

Group: Monkey Puzzle Day Nurseries Ltd

Person in charge: Liesl Hewitt (Manager)

Local Authority / Social Services: London Borough of Lewisham Council

Number of Staff: 25

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 70

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays, 1 week at Christmas & 2 INSET days per year

Fees Guide: £70 per full day & £40.00 per half day

Languages Spoken (other than English): Afrikaans, Italian, Albanian

Visiting:

Visitors are always welcome and nursery tours can be booked in advance to guarantee the best of the nursery is seen. Please press the bell on arrival and staff will come out to greet you.

Parking:

Pick up / drop off car parking facilities are available outside the nursery gate. All other visitors can find parking along the road.

Overview

The Review Score of 9.5 (maximum of 10) for Monkey Puzzle Day Nursery New Cross is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Monkey Puzzle Day Nursery New Cross in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.861 for Monkey Puzzle Day Nursery New Cross is calculated as follows: ( (93 Excellents x 5) + (15 Goods x 4) ) ÷ 108 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.643 Points relating to the number of positive Reviews for Monkey Puzzle Day Nursery New Cross is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 9 Reviews ÷ 14 Target = 0.643

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Monkey Puzzle Day Nursery New Cross has a Review Score of 9.5 (9.504)

Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Monkey Puzzle Day Nursery New Cross?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Monkey Puzzle Day Nursery New Cross

  • Mother of Child
    7
  • Aunt of Child
    1
  • Father of Child
    1

Our son has been made to feel welcome, safe and happy. Leaving your baby with anyone is difficult, but the team made the process a comfortable and content one. The team acknowledged our hesitation and created a smooth, enjoyable transition. The staff are attentive, genuinely care for our son and us as his parents. They have rigorous procedures to maintain high standards with the children at the heart of all they do. Monkey Puzzle Day Nursery is home to the most hands-on and enthusiastic Director and Manager we’ve seen, in the three nurseries our son has been with. We see the bond that they have built with our son - comforting him at a tearful moment or hopping up and down with him to his favourite nursery rhyme! Even at the end of a long day, the staff here are never too busy to update us on our sons’ development, experiences and clearly demonstrate they know him well! We are extremely happy with the journey our son has made so far and look forward to more of the happy moments they share with us.

How likely would you be to recommend Monkey Puzzle Day Nursery New Cross? Extremely Likely

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Average Rating:   5 out of 5

I cannot recommend New Cross Monkey Puzzle highly enough!
I was nervous about leaving my one year old for the first time upon my return to work but the staff at the nursery were professional, comforting and knowledgeable. They made settling in much less traumatic than it could have been and I felt and still feel very safe leaving my daughter in their care. She has gone from a nervy baby who wouldn't be held by others to a much more content baby in just 2 weeks.
It's clear to see the staff obviously love their jobs and understand babies and children very well.

How likely would you be to recommend Monkey Puzzle Day Nursery New Cross? Extremely Likely

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Average Rating:   4.8 out of 5

My cousin's child has joined Monkey Puzzle since February 2018. I was so proud to see his development in such a short time. His language has developed tremendously. He is able to communicate his needs confidently as well as hold a solid conversation. He speaks of so much excitement of the setting, which means to me he is truly happy and enjoying his time at his new nursery. His mommy and daddy is also so happy because he is so happy.

How likely would you be to recommend Monkey Puzzle Day Nursery New Cross? Extremely Likely

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Average Rating:   5 out of 5

I have found the staff very knowledgeable within their area of practice, helpful, attentive and a pleasure to communicate with.
As a working parent of four, I have had my fair share of encounters with Early years providers and my experience (with this one) so far, has been fantastic. The setting is bright, engaging and well resourced, covering all learning and development areas of the EYFS.
The thought of returning to work has been daunting and finding the right nursery has taken a lot longer than expected but the staff and service at Monkey Puzzle has made the transition so much easier as I feel confident that my daughter is being well cared for. She has settled in well and the reassurance, feedback and support the manager has provided has made the transition so much smoother and I would highly recommend this nursery to anyone within the local area as this quality of care has been very hard to find.

How likely would you be to recommend Monkey Puzzle Day Nursery New Cross? Extremely Likely

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Average Rating:   4.8 out of 5

Everyone at Monkey Puzzle Day Nursery New Cross has been so supportive in welcoming our son to nursery. They gave him several settling in sessions which really helped him make the transition. He looks forward to his nursery days and seems to have made some really strong bonds with the staff and other children already. We really like the space and there always seems to be some fun activities out for the kids to explore.

How likely would you be to recommend Monkey Puzzle Day Nursery New Cross? Extremely Likely

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Average Rating:   4.9 out of 5

I'm so happy with the Monkey Puzzle Day Nursery New Cross because my little boy is doing so well. He loves it and I'm happy because he's really doing well. I can't ask for a better nursery to put my little boy there. I just want to thank every member of the staff. They have been doing a great job and I'm so happy. Thanks.

How likely would you be to recommend Monkey Puzzle Day Nursery New Cross? Likely

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Average Rating:   4.3 out of 5

Since the first contact with nursery manager and staff, I have felt welcomed. My daughter has enjoyed attending the nursery and is really looked after by all staff members. The toddler room is amazing with loads of activities. After looking for a suitable nursery for my daughter I had to choose Monkey Puzzle simply because of the welcoming environment and the efforts and care they all put in to ensure your child is looked after just like one of their own. I would definitely recommend the nursery! Lovely staff and lovely environment 10/10. Keep up the great work!

How likely would you be to recommend Monkey Puzzle Day Nursery New Cross? Extremely Likely

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Average Rating:   5 out of 5

My son has attended Monkey Puzzle since they have opened. My boy has settled in with a breeze! No tears when I am dropping him off... in fact, he cannot wait to go to nursery! The quality of care is exceptional. My son’s Key practitioner is every day so excited to see him, as well as the management team! The setting has outstanding, high-quality resources and furniture... the space is well balanced. It is a calm and an enriched learning environment in all the rooms. The parents I have met are all loving and friendly. I cannot rate and recommend this nursery enough. The passion and love from the Director, Manager and team are clearly visible and come from the heart! They have the children at heart and want the best for every little one in their care! One amazing team... I feel relaxed when dropping my son off as I know he is safe, loved and stimulated at all times.

How likely would you be to recommend Monkey Puzzle Day Nursery New Cross? Extremely Likely

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Average Rating:   5 out of 5

AMAZING!!!!

I cannot put into words how impressed I am with Monkey puzzle New Cross! My son has a serious heart condition and they have gone above and beyond to accommodate him make him and myself feel at ease.

My son who will be 2 soon has shown a massive improvement with is social and emotional skills in the short amount of time he has been there.

I’m so impressed I’ve already registered my daughter who is only 5 months! Cannot wait to see them both flourish.

How likely would you be to recommend Monkey Puzzle Day Nursery New Cross? Extremely Likely

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Average Rating:   5 out of 5

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