Monkey Puzzle Day Nursery West Norwood

The Old Fire Station, 445 Norwood Road, London SE27 9DN

Group: Monkey Puzzle Day Nurseries Ltd

Person in charge: Rebecca Gordon (Manager)

Local Authority / Social Services: London Borough of Lambeth Council

Number of Staff: 5

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 60

Age Range: from 0 years 0 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Christmas

Directions:

Conveniently located at The Old West Norwood Fire Station. There are excellent transport links nearby with Tulse Hill train station 0.2 miles away and West Norwood station 0.4 miles away. There are also numerous bus routes close to the nursery.

Visiting:

The manager would love to show you around the day nursery and will be more than happy to give you all the information you will need to make an informed decision.

Please give them a call and arrange a visit. Feel free to talk to the staff and have a good look around.

Overview

The Review Score of 8.9 (maximum of 10) for Monkey Puzzle Day Nursery West Norwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Monkey Puzzle Day Nursery West Norwood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.813 for Monkey Puzzle Day Nursery West Norwood is calculated as follows: ( (39 Excellents x 5) + (9 Goods x 4) ) ÷ 48 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.083 Points relating to the number of positive Reviews for Monkey Puzzle Day Nursery West Norwood is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12 Target = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Monkey Puzzle Day Nursery West Norwood has a Review Score of 8.9 (8.896)

Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Monkey Puzzle Day Nursery West Norwood?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Monkey Puzzle Day Nursery West Norwood

  • Mother of Child
    3
  • Father of Child
    1

We have chosen to send our daughter to Monkey Puzzle West Norwood as it clearly has the right ethos and level of expertise at its core. We have been shocked by some nurseries we visited and were so relieved to find Monkey Puzzle West Norwood. The thoughtful design and planning, resources, care plans, staff, outdoor space and more mean that we feel our daughter will get the very best of care and early years education.

How likely would you be to recommend Monkey Puzzle Day Nursery West Norwood? Extremely Likely

Overall Standard

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Average Rating:   4.4 out of 5

Looked at loads of nurseries in the area and we both think this is by miles the best for our son. We really like the space - pretty amazing climbing wall painted like a jungle (never seen anything like this before!!). Very friendly staff, lots of experience.

How likely would you be to recommend Monkey Puzzle Day Nursery West Norwood? Extremely Likely

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Average Rating:   4.8 out of 5

Our 18-month-old daughter absolutely loves it here. The staff are super friendly and caring and the nursery itself is really impressive. We've never had any tears and our daughter can't wait to get there in the mornings! We'd looked at a few nurseries and had already started with a childminder when we met the team. We knew instantly that this was the right place for us so finished with the childminder and got her a place... and we have absolutely no regrets at all. The organisation and level of care is terrific and it's wonderful to be able to go to work, knowing our child is properly cared for. Would definitely recommend.

How likely would you be to recommend Monkey Puzzle Day Nursery West Norwood? Extremely Likely

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Average Rating:   5 out of 5

Sheena Patel, Director at Monkey Puzzle Day Nursery West Norwood responded to this review on 02 Feb 2018:

Thank you.

Couldn’t recommend this nursery highly enough. My children have attended another highly rated local nursery but on a recommendation, I took them to visit and we all fell in love with the place.
The staff are warm, welcoming and full of fun and the facilities are on a different level to our old nursery. Being in an old fire station couldn’t be better as far as my son is concerned.

How likely would you be to recommend Monkey Puzzle Day Nursery West Norwood? Extremely Likely

Overall Standard

Facilities / Outside Space

Learning

Resources / Equipment / ICT

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Average Rating:   5 out of 5

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