Bright Horizons Oak Lane Day Nursery and Preschool

Oak Lane, Twickenham TW1 3PA

Bright Horizons Oak Lane Day Nursery and Preschool was opened in April 2016.

The nursery is just a five-minute walk from Twickenham station and is located on Oak Lane, a quiet residential road, just off the main high street.

The menu is carefully planned with professional nutritionists to offer children opportunities to experience different foods and develop healthy eating patterns.

The setting has been thoughtfully designed to meet the individual needs of your child, offering five home-bases, each specifically tailored to each different age group. Each age group has access to external play areas allowing each child to play, discover and learn in a natural environment.

A welcoming home-from-home atmosphere is created which allows each child to feel relaxed and happy amongst the enthusiastic team of childcare professionals.

The nursery offers competitive monthly fees payable via direct debit and wrap-around care with extended opening hours to support children in their learning journeys.

Group: Bright Horizons Family Solutions

Person in charge: Sandra Peacock (Nursery Manager)

Local Authority / Social Services: London Borough of Richmond upon Thames Council

Number of Staff: 19

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 71

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1830

When Closed: Bank Holidays & Christmas

Directions:

Located on the corner of Amyard Park Road and Oak Lane, behind a school and next to a doctors surgery. Lots of commuting parents in a fairly wealthy area. Close proximity to the town centre and close to St. Margarets area

Visiting:

Closest station is Twickenham, only a 5 minute walk offering good links into London Waterloo. Parents walk from St. Margarets to the nursery and walk to the station to get the train.

Parking:

Drop-off spaces available

Overview

The Review Score of 9.8 (maximum of 10) for Bright Horizons Oak Lane Day Nursery and Preschool is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Bright Horizons Oak Lane Day Nursery and Preschool in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.773 for Bright Horizons Oak Lane Day Nursery and Preschool is calculated as follows: ( (194 Excellents x 5) + (35 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 238 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bright Horizons Oak Lane Day Nursery and Preschool is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 16 Reviews ÷ 14.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Bright Horizons Oak Lane Day Nursery and Preschool has a Review Score of 9.8 (9.773)

Average Ratings

  • Excellent
    18
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bright Horizons Oak Lane Day Nursery and Preschool?

  • Extremely LIKELY
    19
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bright Horizons Oak Lane Day Nursery and Preschool

  • Mother of Child
    12
  • Father of Child
    7
  • Nanny/Carer of Child
    1

It’s a great purpose built building, great outdoor space, friendly, welcoming staff, very happy to leave the children into Pre-School when I take care of them. Jam packed with great activities and extracurriculars such as Spanish, cooking and learning at home bags.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

We have been using Oak Lane Day Nursery for the last 8 months and are extremely happy with the great level of care and attention that is given to our daughter. She loves going to nursery and is developing extremely well, we would not hesitate to recommend the nursery to anyone thinking of putting their child in daycare. All the staff are extremely friendly and welcoming. They always seem to be doing interesting activities and ways of engaging the children.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.4 out of 5

The team at Oak Lane Day Nursery have been amazing - our daughter absolutely loves going into nursery and is often reluctant to leave! The variety of activities and methods of learning is extremely broad, encompassing reading, role play, cooking, gardening, languages, exercise to name a few! Any child is likely to find ways to flourish here given what is available. Highly recommended, we couldn't be happier!

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

Oak Lane is a wonderful nursery. My son loves it there and has been there for nearly two years. They have fostered his development and he is a curious confident little boy.
The staff are excellent, engaging and creative in the activities for the children.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

My son started at Oak Lane in January 18 and I have nothing but praise for the staff, the environment and the care they deliver.

He settled really quickly which I feel is due to the staff's engagement with him and has clearly bonded with several of the team. The activities are varied and they ensure all children join in. The parent communication is great; they're very willing to spend time to ensure the care is as expected and evolves as the child grows.

One huge plus point for me is the outdoor space. The rooms have a courtyard style garden which is completely enclosed and therefore feels very safe for the children.

If I could pick one area for improvement it would be the daily paper forms for activities, it feels a bit dated compared to some of the apps that are available now. A digital communications package for parents would be a step forward in my opinion. However, that's a minor thing compared to the comfort and confidence I have in leaving my son with Oak Lane every day.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

The running of the nursery has improved in the last year after a very difficult start and a lot of changes in personnel.
Food quality it is still below standard however, it is a huge improvement from what it used to be.
The teachers/nurses at the room are very professional and dedicated individuals who care and look after the children at a very high standard.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Likely

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Average Rating:   3.8 out of 5

Katherine O'Brien, Digital Marketing Coordinator at Bright Horizons Oak Lane Day Nursery and Preschool responded to this review on 28 Feb 2018:

Thank you for taking the time to submit a review, all feedback is appreciated and I will pass on your positive comments to the nursery team.

With regards to your concerns with the menus and food, I have asked the Manager to work with you on this and ensure you see the menus on a weekly basis. Menus are carefully planned and freshly prepared by our chefs, in consultation with nutritionists.

Kind Regards
Katherine.

Both of my children attend Oak Lane and I highly recommend the nursery. Excellent purpose built nursery with good facilities and caring staff.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

The nursery has exceeded our expectations. As this was our first child we were very nervous about leaving her at the nursery, but, they have taken great care to make sure that we felt reassured and that the little one felt safe and happy.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.6 out of 5

We have had our son at the nursery for almost a year and can only say we have had a very positive experience. Nursery facilities are very new and well maintained, also well situated for access to Twickenham Station. The best part of the nursery is the kind and helpful staff and great food. We can't fault the nursery and our son is very happy there also.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

I viewed several nursery sites when choosing a place for my daughter and Oak Lane was by far the best balance of professionalism and welcoming. I was particularly taken in by the happy children, the friendly staff and the facilities.

My daughter did some valuable settling in days and it was comforting to know she was building up relationships with her key buddy right from the start.

Now 5 months in my daughter loves nursery and adores the staff. She eats well, does super activities loving the messy play and cooking in particular. She is always happy and content when I collect her. The daily updates from the staff are also really useful. Further, she is confident and sociable.

I am very happy and confident in this nursery.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

My 3-year-old son moved from another Bright Horizons nursery to Oak Lane. He loved every second he was there since he was 1 years old. Naturally, we were worried he might struggle to integrate, and sure it took a week or two but after that, he loves Oak Lane! Since then he's flourished, his confidence, talking and ability to express himself have all improved. I put this down to the amazing staff and facilities at Oak Lane. The staff are very accommodating and empathetic to all situations, the relationship between staff, parents and children is very good.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   5 out of 5

We were first attracted to Oak Lane Nursery by the lovely outdoor spaces and purpose-built, modern facilities. After meeting the staff, we felt welcomed, reassured we were getting excellent care and were impressed by the variety of activities and curriculum in place for toddlers/preschool age. The management team go above the norm, offering the kids some great activities like tennis, baking, Spanish and my daughter just loves these days.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

My baby loves going to nursery every day. We have just had the 6-month review which we found most helpful. My baby is content and learning a lot and during the review, I learnt a great deal about the developmental stages, what to focus on and how she is progressing against her milestones. Thank you.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

As new parents, faced with choosing a nursery for the first time, we didn’t quite know what we were looking for in a nursery, beyond somewhere where we warmed to the staff and got a good feeling about the company.

One of the things that immediately struck us about Oak Lane was the benefit of it being in a purpose-built building - there are wide corridors, spacious rooms, with everything on the same level and all-weather access to lovely, secure, outdoor space for the children.

The staff (both management and carers) are warm and welcoming, showing genuine investment and care in our son.

Our son has attended this nursery for a few months now and has settled very well into the routine. He smiles when he arrives and this is lovely for us to see.

We wouldn’t hesitate to recommend Oak Lane.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

This nursery has been fantastic for our son. He is very happy there and really loves all the staff. The food and activities are really good, and the management team are friendly and approachable.

With the building being new and purpose-built, the facilities are fantastic, especially with a separate garden for each age group.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.7 out of 5

My son has been attending Oak Lane since it opened, and it has become a home-from-home. The attentiveness of the staff and consideration towards his personal needs are excellent.

The manageress and staff do an incredible job to run the Nursery, and I feel that my son is very safe in their care.

The mix of outdoor space with stimulating indoor activists are by far the best in the area.

Can not recommend it enough.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

Our daughter joined Oak Lane Day Nursery when she was 11 months old and I am pleased to say that we've been delighted with the care given over the last 6 months. The environment benefits from being custom-built as a nursery, so everything is safe and cheerful and spacious - and perfectly suited to small children, including cosy areas for napping and cuddling. The food is good and the kids get up to all sorts of activities each day, including books, construction, music, messy play and outdoor fun. Our daughter took a shine to her lead carer straight away and when we collect her at the end of a long day, we usually find her playing away happily or being cuddled by a team member.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.9 out of 5

Oak Lane is a fantastic nursery. Of course, it's brand new and purpose built so the environment and facilities are first rate but for us, what really made us and our daughter love the nursery was the wonderful staff. They are, without exception, kind, caring, supportive and focused on the children. Our daughter is thriving under their care. She sings on the way to nursery and is always happy and content when I pick her up, full of the lovely times she's had. We couldn't be happier and are very grateful to the team.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

Seems like my son enjoys his time here and has settled well. He is happier here than at his previous nursery and is learning and growing more thanks to the great staff.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

This is a truly outstanding nursery, with excellent resources, professional staff and a flawless purpose built environment. I moved my son from another local nursery to this one, as the standard was much higher. Having looked at all nurseries in the area, I can honestly say it is by far the best.

The local manager, is very experienced and gives you complete confidence that your child is in safe hands. She has recruited a fantastic team around her too - everyone at this nursery is helpful, well trained and welcoming.

I like the balance between my child learning, but also having fun - they get this just right.

My son always eats the food, and sleeps well, but most important of all - has not been as unwell as he was in the previous nursery. I think largely to it having a nice outdoor space and higher hygiene standards.

There is good parking for parents too.

Highly recommend it.

How likely would you be to recommend Bright Horizons Oak Lane Day Nursery and Preschool? Extremely Likely

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Average Rating:   4.8 out of 5

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Staff Profiles

Genevieve

Genevieve Vango

Job Title: Nursery Manager

Joined: 2007

Description:

I have a wealth of experience within the childcare sector, having worked within a variety of settings for seventeen years. I have been a member of the Bright Horizons family since 2007 when Casterbridge was first acquired. I have gained my NVQ Level 3 as well as a Foundation Degree in childcare. I have developed my career from Nursery Practitioner to my current role as Senior Nursery Manager.

My experience has led me to develop a great understanding in the day to day running and management of a nursery and ensure that the care, education and safety of the children are of the utmost priority.

“I am so excited about the opening of Oak Lane Nursery and the great journey I will undergo with our children our their parents.”

Jessie

Jessie Thaker

Job Title: Deputy Manager

Description:

I started out my career over 20 years ago as a qualified Nursery Nurse. I have a broad range of experience having worked within a variety of settings from working with children in hospitals and care homes to working in a Sure Start centre. This has given me the opportunity to focus on child development and individual care at a much deeper level as well as focus on child education. My passion for child development and education grew, which led me to become a Nursery Nurse within a private nursery school. I enjoyed the challenges, rewards and opportunities for growth. I have since been working within a nursery and preschool setting, developing experiences and my passion to work with children.

Over the years, I worked my way up to Deputy Manager, working in a community and client based nursery in this position. I am very committed to my role and love the fact that each day brings something new. I am very excited about my new role as Deputy Manager for Oak Lane Nursery, to be a part of a new opening, new team and a part of the children’s new journeys.