Enchanted Forest Nursery, Robroyston

Orion House, Nova Business Park, Robroyston, Glasgow G33 1AP

Group: Enchanted Forest Early Learning

Person in charge: Melissa Barclay (Nursery Manager)

Local Authority / Social Services: Glasgow City Council

Number of Staff: 24

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 81

Age Range: from 0 years 2 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0700-1900

When Closed: 1 week at Christmas

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Enchanted Forest Nursery, Robroyston has a Review Score of 9.1 (9.126)

The Review Score of 9.1 (maximum of 10) for Enchanted Forest Nursery, Robroyston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Enchanted Forest Nursery, Robroyston in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.632 for Enchanted Forest Nursery, Robroyston is calculated as follows: ( (123 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) + (7 Very Poors x 1) ) ÷ 155 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.494 Points relating to the number of positive Reviews for Enchanted Forest Nursery, Robroyston is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.2 positive Reviews (81 registered maximum number of service users ÷ 5). 8 Reviews ÷ 16.2 Target = 0.494

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Enchanted Forest Nursery, Robroyston?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Enchanted Forest Nursery, Robroyston

  • Mother of Child
    11
  • Father of Child
    2

The enchanted forest is such a fantastic nursery, my son absolutely loves it there! the staff are absolutely fantastic and make sure every need of my sons is met and with the highest standard. I feel so secure in knowing my son is in the best of care when I leave him to go to work. The nursery is very accommodating when it comes to the hours I require. The education and care that is given by the nursery is second to none, I collect my child and I'm always given a report of what has been up to what he's eating naps etc so I always feel like I know how his day went even if I'm not there. I've never met such a great bunch of staff who treat my son like their own.
would highly recommend to anyone who is looking for childcare!

How likely would you be to recommend Enchanted Forest Nursery, Robroyston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Don't Know

Too corporate and rigid to be in this business. They are very clean and everything is well maintained (which I guess is the case because they don't do many activities with the kids).
My daughter hated it cried every time we took her there. Every time I went to pick her up, sometimes even an hour early she'd sat on her own or sleeping, girls will be talking amongst themselves, kids just wandering around. No group activities, no games or painting drawing or anything like that, hence why they hardly have any fun activity uploads on their fb page. I thought maybe it's my DD, changed her nursery and following week we sent her to another local nursery and she loves it (Don't think she can have a personality change in three days). We took her out after 4months and asked for any art works, drawings etc which the staff said they will keep because they NEVER sent any home, they didn't have a single sheet of anything to give me! No wonder she hated it! Stay away if you love your child.

How likely would you be to recommend Enchanted Forest Nursery, Robroyston? Extremely Unlikely

Average Rating: 

 2.2 out of 5

Overall Standard: Very Poor

Facilities / Outside Space: Very Poor

Learning: Very Poor

Resources / Equipment / ICT: Satisfactory

Care: Very Poor

Activities: Very Poor

Staff: Satisfactory

Food / Nutrition: Satisfactory

Management: Very Poor

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Very Poor

Spacious, clean and fairly new facilities. Staff take great care of the kids.

Maybe look at varying the carbs for meals -- there's a lot of wheat. Would be great if they would use famly to keep us updated.

How likely would you be to recommend Enchanted Forest Nursery, Robroyston? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Robroyston responded to this review on 02 Mar 2017:

Thank you for taking the time to provide such positive feedback. Please speak directly to our manager regarding meals and updates.

I know it's a good nursery when on my day off work my daughter asked to go to nursery, my daughter always talks about the staff and runs to staff in the morning, I can tell that bonds with the staff are very strong, she loves it.

How likely would you be to recommend Enchanted Forest Nursery, Robroyston? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Robroyston responded to this review on 20 Feb 2017:

Thank you very much for taking the time to write a review. We are delighted to hear that your daughter is settled and progressing well with us. Our staff will be delighted to read your feedback.

My daughter started last July and after a teary start due to being so clingy she is now settled and absolutely loves it. Staff were great during her settling in period and still are, all very friendly! Would highly recommend.

How likely would you be to recommend Enchanted Forest Nursery, Robroyston? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Robroyston responded to this review on 13 Feb 2017:

Thank you for taking the time to provide a review, we are delighted that your daughter has settled and enjoys her time with us. It means a lot that you would recommend our services and we will pass on your feedback to our team. Thank you

My Daughter has only started with Enchanted Forest Robroyston and so far I have been extremely happy with the service, care and attention provided to me and her alike!
I came from another nursery where I had a bad experience and I was feeling very apprehensive about trusting another organisation full of strangers.
Almost instantly I felt at ease.
By far the best aspect for me has been the friendly and conscientious staff.
Thank you EF!!

How likely would you be to recommend Enchanted Forest Nursery, Robroyston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Robroyston responded to this review on 10 Feb 2017:

Thank you for taking the time to write a review about Enchanted Forest, we are delighted, particularly after your previous experience that your daughter has settled really well with us. Our team will be delighted that you have recognised them in such a positive way, thank you.

My son loves Enchanted Forest, they are a great team who cater for his every need. He has attended since the day it opened and grown as part of the family at Enchanted Forest. The care, education and dedication by the members of staff to the children is first class.

How likely would you be to recommend Enchanted Forest Nursery, Robroyston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Robroyston responded to this review on 08 Feb 2017:

Thank you for taking the time to review our nursery, we are delighted that your son is very settled with us and that you have specifically mentioned our team, they will be delighted. Thank you.

The Enchanted Forest Nursery is fantastic. My child loves spending time there and you can definitely notice why. The nursery is a fun place for children 5 and under. They do fun exciting activities and also learn/develop new skills during key stages of their growth. I am always delighted to see and hear the things my child has done. They make it so much easier to leave for the day, not having to worry about anything.The nursery is so trusting.The continued learning they do themselves, progressing their studies in child learning and care is also fantastic.The only discrepancy I would have is the cost of childcare. There are many nurseries in surrounding areas which allow the applications for funding for children over the age of 3. My child is nearly 4 and this has not yet been put in place. They do however offer a slight discount to substitute for this. This is such a great environment for children, I hope that along with my own this becomes available soon so we can continue to use their facilities.

How likely would you be to recommend Enchanted Forest Nursery, Robroyston? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Satisfactory

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Robroyston responded to this review on 07 Feb 2017:

Thank you for taking the time to provide us with such fantastic feedback, we very much appreciate it and will pass on your comments to our team. We continue to have dialogue with Glasgow City Council regarding our delivery of partnership funding and will keep parents updated on this when we have new information.
Thank you for mentioning the discount that we offer which is our little way of trying to compensate parents until we receive partnership. Our team will be delighted with your comments, thank you. We are so pleased that your child is happy with us.

Enchanted Forest Nursery, Robroyston is a great place for my daughter. She is actively involved in choosing what projects and play she partakes in. She has access to outside space and has lots of stimulating play and learning activities indoors. The primary care staff have developed great bonds with her and she regularly talks about them as friends. The only two downsides are the recent temporary lack of manager but this has now been resolved, and I await details of when my child can take advantage of free hours.
Overall, I would (and have) recommend Enchanted Forest Nursery Robroyston to other parents.

How likely would you be to recommend Enchanted Forest Nursery, Robroyston? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Robroyston responded to this review on 07 Feb 2017:

Thank you for taking the time to write a review, we are pleased that your daughter is settled with us. As you will know our new manager has not been in post since the start of December 2016 and whilst it did take a while for us to recruit for her role, we were keen to recruit the right person. We continue to liaise with Glasgow City Council regarding our delivery of partnership funded places and will endeavour to keep parents updated when we have more information. Thank you very much for recommending us to other parents, this really means a lot to our team.

A very warm and friendly environment. Very friendly staff too. My daughter has settled in very well and there is a therapeutic bond that has been created between my daughter and staff. Always looks forward to going back.

How likely would you be to recommend Enchanted Forest Nursery, Robroyston? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Robroyston responded to this review on 31 Jan 2016:

Thank you for your positive comments and for taking the time to review Enchanted Forest Robroyston. We will pass on your feedback to our team.

My son recently started in Enchanted Forest Robroyston and I am delighted with how well he has settled. It has been one of the hardest things I've ever had to do sending my baby to nursery but the staff in Enchanted Forest have been fantastic. They have worked so hard to quickly get to know my son and his personality.
They have fantastic lines of communication. From the first half hour my son was there they were sending emails with photos to reassure me he had settled and they are always at the end of the phone and never make you feel you are bothering them checking in on your child.
They plan great activities for the children. I love hearing all about the activities my baby has been involved each day!
I would thoroughly recommend Enchanted Forest Robroyston.

How likely would you be to recommend Enchanted Forest Nursery, Robroyston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Robroyston responded to this review on 31 Jan 2016:

Thank you for your positive comments and for taking the time to review Enchanted Forest Robroyston. Communication is really important for us, therefore we are pleased that the level of input is working well and providing you with reassurances. We will pass on your feedback to our team.

Our relocation to Glasgow with our two young children hasn't been easy, but the staff at Enchanted Forest in Robroyston have been amazing. Our children have settled brilliantly and the Manager and her team have done everything in their power to be flexible and accommodating. My children are learning new things by the day, their confidence has grown and they enjoy their time at Enchanted Forest Robroyston.

How likely would you be to recommend Enchanted Forest Nursery, Robroyston? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Robroyston responded to this review on 18 Jan 2016:

Thank you for taking the time to write a review and for providing such positive feedback, as well as recommending Enchanted Forest Robroyston. We will share this feedback with our team.

The nursery is fantastic.

The staff are always really helpful and spend time getting to know both parent and child.

My little girl loves and looks forward to her days at nursery and has a great bond with the staff in her room

How likely would you be to recommend Enchanted Forest Nursery, Robroyston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Mariessa Devlin, Managing Director at Enchanted Forest Nursery, Robroyston responded to this review on 18 Jan 2016:

Thank you for taking the time to provide feedback on Enchanted Forest Robroyston. Your positive comments and recommendation are much appreciated.

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