Peekaboo Childcare (Torquay) Ltd

7 Collaton Road, Shiphay, Torquay TQ2 7HH

Owner: Peekaboo Childcare (Torquay) Ltd

Person in charge: Alexandra Bithell (Manager)

Local Authority / Social Services: Torbay Council

Number of Staff: 12

Service Offered: Day Nursery (Privately Owned), Open term time, Full Day Care, Sessional Day Care

Total Places for Children: 36

Age Range: from 2 years 0 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1730

When Closed: School Holidays

Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Peekaboo Childcare (Torquay) Ltd has a Review Score of 8.8 (8.831)

The Review Score of 8.8 (maximum of 10) for Peekaboo Childcare (Torquay) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Peekaboo Childcare (Torquay) Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.525 for Peekaboo Childcare (Torquay) Ltd is calculated as follows: ( (47 Excellents x 5) + (10 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 59 Ratings = 4.525

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.306 Points relating to the number of positive Reviews for Peekaboo Childcare (Torquay) Ltd is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.2 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Peekaboo Childcare (Torquay) Ltd?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Peekaboo Childcare (Torquay) Ltd

  • Mother of Child
    3
  • Aunt of Child
    1
  • Father of Child
    1

My son has loved going to Peekaboo from day 1 (2.5 years ago) and is sad to be leaving! With the very helpful, caring and enthusiastic staff my child's progression and preparation for school has been amazing. Peekaboo is a very safe, secure and clean environment for children. I'm very happy with my choice of nursery for my son and have and will continue to recommend to anyone who's looking for childcare!

How likely would you be to recommend Peekaboo Childcare (Torquay) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

First of all, I cannot recommend this nursery enough, it is outstanding.
When my son first started 2 years ago, we had a previous bad experience with a nursery, so I was very wary.
I have never felt so welcome by a group of staff members, anywhere I have been.
My son was shy and had speech and language delays.
He soon became very close with his key worker, who now 2 years on, is his best friend and has been the most amazing support I could have ever wished for him. She has helped him through every difficulty and never grown tired. This goes for all the staff, they are more like friends now, so much so that when my daughter started I wasn't slightly nervous.
Any queries or concerns you are welcomed and encouraged to talk about.
I cannot put into words how highly I think of this nursery, the setting and the staff.
My children are always happy, enthusiastic, comforted and stimulated at nursery.
They have both thrived and made friendships that they will take with them.

How likely would you be to recommend Peekaboo Childcare (Torquay) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Alexandra Bithell, Manager at Peekaboo Childcare (Torquay) Ltd responded to this review on 22 Jun 2017:

Thank you for your wonderful review. We are so pleased that you have been happy with the nursery and it has been a privilege being part of your children's education.

We love Peekaboo! I feel like my child is cared for in a safe and supportive environment. The nursery is bright and fun, and children have so many activities to choose from! The staff really took time to get to know my child and he is very happy and comfortable there. The staff are very friendly and approachable.

How likely would you be to recommend Peekaboo Childcare (Torquay) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Well staffed, well equipped, clean nursery.
Friendly environment with plenty of fun activities.
Lovely outside area and plenty of learning-based toys.
Each child is catered to individually this is not a one size fits all nursery.

How likely would you be to recommend Peekaboo Childcare (Torquay) Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Don't Know

Inflexible. I'm very unhappy with their service and lack of flexibility. For your information and from my experience; once you are in, they make it very difficult to make changes or change to another nursery. Therefore, I would not recommend this nursery. My advice is to consider another nursery in the area. Once I'd signed the contract, I was not allowed to make any changes what-so-ever, even a couple of days after. They didn't have a settling-in period either, so it's very hard to make a decision. I'm now tied in until my daughter starts school in September.

How likely would you be to recommend Peekaboo Childcare (Torquay) Ltd? Extremely Unlikely

Average Rating: 

 2.7 out of 5

Overall Standard: Satisfactory

Facilities / Outside Space: Satisfactory

Learning: Satisfactory

Resources / Equipment / ICT: Satisfactory

Care: Satisfactory

Activities: Satisfactory

Staff: Satisfactory

Food / Nutrition: Satisfactory

Management: Very Poor

Cleanliness: Satisfactory

Safeguarding: Satisfactory

Value for Money: Very Poor

Alexandra Bithell, Manager/Director at Peekaboo Childcare (Torquay) Ltd responded to this review on 20 Jun 2017:

We do apologise that your experience at our nursery wasn't what you had hoped for. We try to be as flexible as possible for parents, however we do have a one month's notice period for all changes. This is written in to our contract and is necessary so we can maintain legal ratios at all times. We have made the changes you requested and they will take place one month from when you requested them.
We will endeavour to make our terms and conditions clearer in the future. We thank you for your review.

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