The Den Day Nursery

5 Palmerston Road, Belfast BT4 1QA

Owner: Paul Wallace

Person in charge: Nikki Kelly (Manager)

Local Authority / Social Services: Northern Health and Social Care Trust

Number of Staff: 15

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 39

Age Range: from 0 years 1 months to 10 years 11 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & 1 week at Christmas

Directions:

The Den Day Nursery is located off the Holywood Road situated next to the Spar Garage and facing the Palmerston Road dumping facility.

Visiting:

The Den Day Nursery welcome visitors to see the nursery by making an appointment to ensure that visits do not disrupt the daily routine or activities of the children in their care. Parent's are welcome at any time.

Parking:

The Nursery car park to the front of the building is parents and visitors.

Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.5 The Den Day Nursery has a Review Score of 7.5 (7.500)

The Review Score of 7.5 (maximum of 10) for The Den Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for The Den Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 8 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for The Den Day Nursery is calculated as follows: ( (96 Excellents x 5) ) ÷ 96 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for The Den Day Nursery is based on 8 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.8 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Den Day Nursery?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Den Day Nursery

  • Mother of Child
    4
  • Aunt of Child
    2
  • Father of Child
    2

I can't recommend The Den Day Nursery enough. We were very thorough in our search for a daycare provider as our daughter has numerous allergies. We were greeted warmly and from the offset, we knew this was the Nursery for us. The detailed prospectus and parents handbook were of great reassurance to us and the Manager's professionalism and warmth was second to none.

The staggered complimentary settling in process was fantastic and our daughter's keyworker could not have done anything more. The communication book and Den belongings bag were a lovely touch but the homely environment is fantastic. Small rooms with welcoming staff who have genuinely cared for our daughter. We can't thank them enough.

We did view newer settings but The Den Day Nursery offered so much more.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son has been in The Den for 9 months and I have been very impressed with how the staff and management there go about caring for children. Everything is very professional and the staff are all warm and friendly with a genuine love for kids, giving the nursery a family feel. He enjoys his time spent at The Den Day Nursery and has formed bonds with the staff, which allows us to feel comfortable leaving him.

When we first came to The Den Day Nursery, we went through a very pleasing settling in period, which allowed us to tell the staff about his daily routine and feeding habits.
The educational element of The Den Day Nursery is outstanding as my son has come on leaps and bounds since he started there, with feedback from staff about his development with the use of daily communication books, and parent's evenings, to discuss his progress with his keyworker.

I would highly recommend The Den Day Nursery to any parent looking for a value for money daycare facility.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My child has attended The Den Nursery for several years, I could not fault it in any way. The introduction of a key worker system a few years back was fantastic. This enabled me to come in on their parents evenings and discuss my son's progress in the nursery. All the staff are very professional and caring for all the children in The Den. Could not be happier with the service provided.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Great nursery, my nieces and nephew love it. Fantastic staff and lots of fun and educational things to do. Clean and safe, and good value for money. I would highly recommend this nursery to all my friends and family.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Excellent nursery and staff. Would highly recommend, manger extremely knowledgeable, friendly and helpful. Feel very at ease dropping our children off knowing they are in safe hands and in a positive environment. Great value for money our children have really enjoyed going and have gained lots of confidence and made lots of friends always new activities going on on a daily basis. Couldn't recommend enough.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Returning to work when my daughter was 13 months old was heartbreaking for me as we'd barely been apart since she was born. As soon as I visited The Den when she was 4 months old I was impressed and knew I could trust them with my precious girl. I was right. They have done their utmost since settling in to meet her needs, demonstrating a baby led approach. E.G. She's never slept in a cot so they cuddle her to sleep and she's a grazer where food is concerned, which they've facilitated- she eats better there than at home! They've welcomed all contact from me, are completely approachable and show genuine care and affection for my daughter and her development. She has great fun there and has settled amazingly. I can't recommend The Den enough!

How likely would you be to recommend The Den Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I am delighted with the Nursery we have chosen. The settling in process was very thorough and considered every aspect for our daughter. They have a very comprehensive Parent's Handbook so we were very reassured before we even started. The baby room is well laid out with a lot for babies to do and over staffed which I also found reassuring as our daughter is very young and may require more supervision or time for feeding etc.

There is a nice feel to the Nursery and the manager informs me that the team are all qualified which was not something shared in the other Nurseries I viewed. I found the planning very detailed and I am impressed at how child centered it is, as a teacher I was unaware of the effort that went into planning in a daycare facility.

Overall I wouldn't put my child anywhere else.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Fantastic nursery the girls are so welcoming. My niece loves it here and I just love collecting her to see her so happy. The baby room is fantastic with the different areas especially the baby sensory area and baby books from home. The only setting we would consider for our precious princess.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Submit a Review for The Den Day Nursery

    • We welcome parents/individuals responsible for a child to submit reviews to daynurseries.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the nursery)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on daynurseries.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

March 2017

February 2017

April 2014

Job Vacancies

Staff Profiles

There are no staff profiles posted yet