The Den Day Nursery

5 Palmerston Road, Belfast BT4 1QA

Owner: Paul Wallace

Person in charge: Nikki Kelly (Manager)

Local Authority / Social Services: Northern Health and Social Care Trust

Number of Staff: 15

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 39

Age Range: from 0 years 1 months to 10 years 11 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & 1 week at Christmas

Directions:

The Den Day Nursery is located off the Holywood Road situated next to the Spar Garage and facing the Palmerston Road dumping facility.

Visiting:

The Den Day Nursery welcome visitors to see the nursery by making an appointment to ensure that visits do not disrupt the daily routine or activities of the children in their care. Parent's are welcome at any time.

Parking:

The Nursery car park to the front of the building is parents and visitors.

Overview

The Review Score of 10 (maximum of 10) for The Den Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for The Den Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.991 for The Den Day Nursery is calculated as follows: ( (214 Excellents x 5) + (2 Goods x 4) ) ÷ 216 Ratings = 4.991

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Den Day Nursery is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 12 Reviews ÷ 7.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 The Den Day Nursery has a Review Score of 10 (9.991)

Average Ratings

  • Excellent
    18
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Den Day Nursery?

  • Extremely LIKELY
    18
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Den Day Nursery

  • Mother of Child
    13
  • Father of Child
    3
  • Aunt of Child
    2

My two-year-old daughter has been attending ‘The Den’ nursery since Oct 2017. I had to arrange childcare for her at relatively short notice and having had a few unsuccessful meetings with childminders, a friend recommended ‘The Den’. From my first telephone conversation with the manager, I was certain that this was the place I wanted to secure. The settling in period was very generous and every single staff member is polite and courteous and you can really sense a genuine affection for all the children. The variety of activities on offer and the outdoor play area is superb- there is even a pet rabbit! Meals and snacks are included and there is a large selection of tasty and healthy treats. The recent addition of the 'My Nursery Pal' App has been the icing on the cake allowing real-time updates on activities (with photos), meals times and naps! I honestly can't recommend 'The Den' highly enough. Thank you all for making it easier to leave my daughter every day. You all do a fantastic job!

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

An excellent day nursery, with lovely clean facilities plenty of provision for children and lots of supportive staff. My daughter is very happy here.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

The Den is a fantastic nursery. Our daughter has been there since she was 10 months old and loves it. The staff are amazing and all of them know every child by name offering a real personal touch. I would highly recommend this to any parent or guardian looking for childcare.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter has been going to The Den Day Nursery from 9 months - she is now 4yrs old. In all this time I can honestly say that I have never had an issue with the Den. Every member of the team has always been professional, kind and above all loving and caring. My daughter has loved every moment and her development has been encouraged for being there. The facility, programme, range of activities, food menu - everything is of the utmost highest standard. I could go on.... thank you to all the team it has been a fantastic experience, I have always been able to go to work knowing my baby is being well looked after, protected and loved.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Excellent service provided. Could not fault. My daughter loves it and I know she couldn't be in a better place. 10/10.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

The Den is a fantastic nursery: my son loves going and has done since he started. The feedback from staff is excellent, and all staff are pleasant, professional, and fun. The Den caters extremely well for my son's multiple food allergies.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

The Den is a home from home for my daughter who has been attending part time since May 2016. I have so much trust and confidence in the staff there who, from day 1, have demonstrated a commitment to meeting my daughter's needs in a baby/child-led way. E.g. My daughter has never slept in a cot and so the staff cuddled and rocked her to sleep for her naps. They supported our breastfeeding journey, providing space for me to breastfeed at drop off or pick up if needed. They have been so available to discuss my child's needs and I know that they genuinely care about her. I can't recommend or praise them enough and she loves going to "Nursery Den", often acting out all of the fun she had there with their toys at home. She is positively thriving and her teachers demonstrate as much joy regarding her development as I do. For a working mum, The Den and the Manager and her wonderful team are truly a godsend.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

The entire team at The Den are fantastic! They offer a very personal yet professional service and my two children are very happy there. I highly recommend!

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My son has attended The Den for 2 years now. He enjoys the time he spends here and is well looked after by all the staff. The room leader runs the room so well. They are always taking them to the library and parks as well as trips like the folk and transport museum. It really is the best nursery there is it feels as though we're a part of a bigger family.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Best Nursery there is. Very well managed, good team and the Nursery is well maintained. The focus here is on learning and development more so than in other Nurseries we had viewed. 10/10 for The Den.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Fantastic nursery, my niece enjoys going every day and loves it. Great activities and the outside space is great.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Fantastic service provided. My son attends after school and they provide the best care. The new purpose-built centre is fantastic.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

I can't recommend The Den Day Nursery enough. We were very thorough in our search for a daycare provider as our daughter has numerous allergies. We were greeted warmly and from the offset, we knew this was the Nursery for us. The detailed prospectus and parents handbook were of great reassurance to us and the Manager's professionalism and warmth was second to none.

The staggered complimentary settling in process was fantastic and our daughter's keyworker could not have done anything more. The communication book and Den belongings bag were a lovely touch but the homely environment is fantastic. Small rooms with welcoming staff who have genuinely cared for our daughter. We can't thank them enough.

We did view newer settings but The Den Day Nursery offered so much more.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My son has been in The Den for 9 months and I have been very impressed with how the staff and management there go about caring for children. Everything is very professional and the staff are all warm and friendly with a genuine love for kids, giving the nursery a family feel. He enjoys his time spent at The Den Day Nursery and has formed bonds with the staff, which allows us to feel comfortable leaving him.

When we first came to The Den Day Nursery, we went through a very pleasing settling in period, which allowed us to tell the staff about his daily routine and feeding habits.
The educational element of The Den Day Nursery is outstanding as my son has come on leaps and bounds since he started there, with feedback from staff about his development with the use of daily communication books, and parent's evenings, to discuss his progress with his keyworker.

I would highly recommend The Den Day Nursery to any parent looking for a value for money daycare facility.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

My child has attended The Den Nursery for several years, I could not fault it in any way. The introduction of a key worker system a few years back was fantastic. This enabled me to come in on their parents evenings and discuss my son's progress in the nursery. All the staff are very professional and caring for all the children in The Den. Could not be happier with the service provided.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Great nursery, my nieces and nephew love it. Fantastic staff and lots of fun and educational things to do. Clean and safe, and good value for money. I would highly recommend this nursery to all my friends and family.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

Excellent nursery and staff. Would highly recommend, manger extremely knowledgeable, friendly and helpful. Feel very at ease dropping our children off knowing they are in safe hands and in a positive environment. Great value for money our children have really enjoyed going and have gained lots of confidence and made lots of friends always new activities going on on a daily basis. Couldn't recommend enough.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

I am delighted with the Nursery we have chosen. The settling in process was very thorough and considered every aspect for our daughter. They have a very comprehensive Parent's Handbook so we were very reassured before we even started. The baby room is well laid out with a lot for babies to do and over staffed which I also found reassuring as our daughter is very young and may require more supervision or time for feeding etc.

There is a nice feel to the Nursery and the manager informs me that the team are all qualified which was not something shared in the other Nurseries I viewed. I found the planning very detailed and I am impressed at how child centered it is, as a teacher I was unaware of the effort that went into planning in a daycare facility.

Overall I wouldn't put my child anywhere else.

How likely would you be to recommend The Den Day Nursery? Extremely Likely

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Average Rating:   5 out of 5

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