5 Gailes Road, Carrickstone, Cumbernauld, Glasgow G68 0JJ
Group: Step by Step Private Nursery Ltd
Person in charge: Lynne Alexander (Manager)
Local Authority / Social Services: North Lanarkshire Council
Number of Staff: 14
Service Offered: Nursery School (Privately Owned), Open all year, Full Day Care, Sessional Day Care
Total Places for Children: 41
Age Range: from 0 years 1 months to 5 years 0 months
Opening Days: Mon-Fri
Opening Hours: 0730-1800
When Closed: Bank Holidays
The Review Score of 7.5 (maximum of 10) for Step by Step Private Nursery is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Step by Step Private Nursery in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.5 out of 5 from 31 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.951 for Step by Step Private Nursery is calculated as follows: ( (353 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 370 Ratings = 4.951
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.5 Points relating to the number of positive Reviews for Step by Step Private Nursery is based on 31 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 31 Reviews ÷ 8.2 Target Reached = 1 , then divided by 2 = 0.500
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Step by Step Private Nursery has a Review Score of 7.5 (7.451)
Review submitted from a Website Submission by Mum (Mother of Child) on Monday 13 February 2017. Relates to February 2017.
Couldn't recommend Step by Step more! The staff are caring, kind and approachable. They take the time to get to know each child and build strong relationships with the family as a whole. There is something different every week for the children to learn and explore and a great home to nursery link through events, challenges and Facebook.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by L H (Mother of Child) on Friday 10 February 2017. Relates to February 2017.
An excellent nursery with its best feature being the caring and attentive nature of its staff and management. A diverse range of learning experiences are covered and the communication back to parents is great.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by NK (Mother of Child) on Wednesday 8 February 2017. Relates to February 2017.
My child has attended Step by Step for 2.5 years and loves it. The focus is on learning through play with a supported and loving environment for all the children. The staff know each child amazingly well and treat them all with respect and as individuals.
As a parent, I feel my opinion is valued and they are always keen to consult with both children and their grown-ups to deliver the best care possible. Wouldn't hesitate to recommend.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Frances M (Mother of Child) on Saturday 4 February 2017. Relates to January 2017.
Excellent nursery.
Currently sending our second child here and planning to send our youngest in the near future.
They provide fantastic care and take the time to know each child individually and understand their needs and strengths.
Children enjoy lots of time outdoors in the fabulous garden, in all weathers and benefit from a variety of different activities, which are not only fun but educational.
Everyone at the nursery is dedicated and I cannot praise them highly enough.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Tony G (Father of Child) on Friday 3 February 2017. Relates to February 2017.
Step by Step Cumbernauld are able to integrate the CFE experiences and outcomes in a way which is seamless and natural. No only do they cover all of the relevant points, but they go further and are able to cater for my child in a very loving, safe and extremely positive environment.
Frequent and quality feedback is always appreciated, and staff seem genuinely happy at their work and take a great pride in what they do. My child was a little upset at having to leave the snow to go to nursery. When we arrived, her key worker took the time to go outside and bring in a basin full of snow and went on to teach a lesson about the snow. I was delighted with the fluidity, relevance and care that went into this.
The management team have cultivated and nurtured an excellent staff, setting clear standards and expectations.
Staff are always eager to involve parents and assist us in continuing the child's education at home with a great sense of continuity. Couldn't be happier with SBS Cumbernauld.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Hayley R (Mother of Child) on Thursday 2 February 2017. Relates to February 2017.
Fantastic nursery. My child gets the absolute most out of his day at Step by Step. They consistently create new and exciting activities for the children I would never think of at home. My child has come on leaps and bounds with his confidence and milestones since starting here.
The staff are friendly, fun and approachable and give it their all.
I particularly love the online journal and photograph updates.
Keep up the good work guys.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by William I (Father of Child) on Thursday 2 February 2017. Relates to February 2017.
As a dad who works away, I am always delighted to see the way my children are progressing through the online learning journals. It is clear to see how well the staff know my girls. I feel confident they are safe, given lots of love and have great fun.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Kaz M (Mother of Child) on Thursday 2 February 2017. Relates to February 2017.
Step by Step is a great nursery. They teach the kids amazing things and give them all their own time with their key workers to help their development! All the staff are friendly, helpful and genuine too.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Julie H (Mother of Child) on Wednesday 1 February 2017. Relates to February 2017.
Fantastic nursery, with professional and dedicated staff. They provide such a caring environment and put so much effort into the activities for the kids. Can't fault it. The staff really go the extra mile and work so well together as a team.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Lisa H (Mother of Child) on Wednesday 1 February 2017. Relates to February 2017.
My daughter has excelled in many of her key milestones and a lot of this is down to the interaction and teachings of the staff at Step by Step Cumbernauld. I am able to go to work each day knowing my daughter is safe, learning and more importantly having fun.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Katrina B (Mother of Child) on Wednesday 1 February 2017. Relates to February 2017.
Staff are so committed to exploring different and exciting activities, resources and thoughtful touches to the nursery environment. Group activities are varied and engaging, every day there is something familiar but often new twists. The work that goes into making the children feel safe, loved and nurtured is second to none. So very glad we found this nursery and love to watch the developments in my daughters learning.Very high standard with excellent, regular updates using learning journals to group photos on the closed Facebook site. Staff take responsibility seriously and lead on projects such as forest schools. The use of the outdoor space is creative and used daily which is excellent.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Amanda R (Mother of Child) on Wednesday 1 February 2017. Relates to February 2017.
I am so happy with the service we get from Step by Step. Every member of staff is friendly and welcoming, as is the atmosphere in the nursery. They worked so hard to help our son settle in and really got to know him. The learning experiences come in such varieties and staff are always going the extra mile, for example holding parents days at weekends and keeping us updated through Facebook. We really couldn't ask for more.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Claire M (Mother of Child) on Wednesday 1 February 2017. Relates to January 2017.
Fabulous nursery, they really invest in the children and are constantly doing new things with them to help the children develop in so many areas. The staff are all wonderful. I can't recommend it enough!
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Louise Q (Mother of Child) on Wednesday 1 February 2017. Relates to February 2017.
My daughter has attended Step by Step nursery for the past 3 years. So glad we chose this nursery!! They have provided a safe nurturing environment for her to have fun, learn and grow and they've helped her develop into a happy confident toddler.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Yvonne B (Mother of Child) on Wednesday 1 February 2017. Relates to February 2017.
My child loves attending. He is always very excited about going. Always talking about the staff and has an excellent relationship with all the staff. I'm always amazed at the ideas the staff have to keep the children engaged throughout the day. The staff don't just show affection and caring towards the child but care for the whole family unit.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Leanne T (Mother of Child) on Wednesday 1 February 2017. Relates to February 2017.
My son has been at Step by Step since he was 10 months old and he is now moving into preschool. From the minute I entered the nursery when scouting I immediately knew this was the environment I wanted my son to be in. It's very open, staff are always inviting and engaging and involving the children in fun but educational learning activities. From the beginning step by step were clear they operate AROUND the child's routine, not working the child towards their routine which no other nursery operated. They identify where a child's abilities may be exceeding expectation and challenge the child reinforced with praise which makes my son feel special. They work tirelessly to ensure the individual needs of my child, and me as his parent, are met and even open on Saturdays to ensure parents don't miss out on important time with their child's key worker. I would not hesitate in recommending Step by Step Cumbernauld to anyone.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Andrea B (Mother of Child) on Wednesday 1 February 2017. Relates to January 2017.
Fabulous nursery. The educational aspect is amazing. Feel confident my child is cared for. Communication is second to none. Always kept up to date. They really know my child. So many different educational, sensory, social activities. Fabulous ideas. Staff are all fantastic.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Kirsty (Mother of Child) on Wednesday 1 February 2017. Relates to January 2017.
The staff are so helpful and supportive to parents. They are fantastic with the children and always keep you updated on your child's progress. I would and have recommended Step By Step nursery to friends.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Thomas P (Father of Child) on Wednesday 1 February 2017. Relates to February 2017.
Excellent staff, environment and quality of care. My son has been attending for 2 years and my daughter has just started.
I've not had any complaints in that time and value the input from staff who come across as well trained and knowledgeable.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Jordan P (Father of Child) on Wednesday 1 February 2017. Relates to February 2017.
We have been using this service provider for a number of years now and as a family feel extremely lucky to have found this gem of a nursery. All staff, especially the management team go above and beyond all expectations and are all tuned into our children's needs. We as a family would be lost without all the support over the years. Keep up the good work everyone :)
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Lorna V (Mother of Child) on Wednesday 1 February 2017. Relates to January 2017.
This nursery has cared for our son since he was 10 months old and are an extension of our family. Every member of staff talk about every child like they are the only one there, they are very switched on. In my opinion, especially the manager goes over and above the call of duty no matter what the issue is. The day we leave the nursery will be sad however we have given him an excellent start in life. We tackled behaviour issues and this was handled professionally and with empathy towards us as parents, support and always positive. Forever grateful.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by David J (Father of Child) on Wednesday 1 February 2017. Relates to February 2017.
My wee boy adores Step by Step. I can't believe the things he knows at only the age of 2! The activities the nursery do are amazing and my wee one learns so much. My child never knows he is learning but the staff plan play in such an imaginative way that skills naturally develop! I have always found the staff and managers to be friendly and approachable. Nothing is too much trouble. My wee boy runs into nursery every day. The atmosphere is just lovely. We viewed so many other nurseries before choosing Step by Step Cumbernauld and I can honestly say there is absolutely no comparison. You feel it as soon as you walk through the door.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Jen H (Mother of Child) on Wednesday 1 February 2017. Relates to January 2017.
Have been using Step by Step nursery for 7 years now and would highly recommend. The staff provide a wonderful caring, nurturing, all-inclusive environment for our precious babies, toddlers and pre-schoolers to play, learn & thrive! The team are very approachable and my children have both loved their Step by Step experiences.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Ruth M (Mother of Child) on Wednesday 1 February 2017. Relates to January 2017.
I cannot emphasise enough how delighted I am with Step by Step nursery Cumbernauld. The staff are wonderful and very reassuring and the exciting things they come up with for the children to do are all excellent, fun and encourage learning. The staff are also excellent at keeping parents up to date with what has happened through the day. A wonderful place and I am so glad we found it!
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Amanda G (Mother of Child) on Wednesday 1 February 2017. Relates to January 2017.
My little girl only goes to nursery one day per week and it was a difficult transition for mummy and baby in the beginning (feeling guilty etc) but the staff were amazing and have put our mind's at rest. They are wonderful- very caring and genuinely seem to really take an interest in the kids. Our LO is now thriving at the nursery and we see her coming on more and more - every time she comes home she seems to have learned something new. Activities are varied and the updates you get on Facebook and Learning Journals is excellent- as well as the take-home diary.
It's not surprising this nursery is the top rated in the area- they do a fantastic job and we would thoroughly recommend them!
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Louise O (Mother of Child) on Wednesday 1 February 2017. Relates to February 2017.
I have used step by step for 13 years! My eldest 2 went from babies and my youngest has been going for over a year now. The manager and her staff are amazing and very approachable. I haven't had any issues and all my children loved going to step by step
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Sean D (Father of Child) on Wednesday 1 February 2017. Relates to January 2017.
Staff are loving and nurturing. They know my child as well as I can expect them to know him and I'm very happy with all aspects of the nursery.
My child is happy to go and happy when I pick him up. He gets a lot out of it.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Maria D (Mother of Child) on Wednesday 1 February 2017. Relates to January 2017.
Absolutely fantastic nursery with a loving, caring and nurturing attitude towards the children. Fantastic communication with parents and all staff are hardworking and dedicated. My son has thrived in the nursery and I am very pleased with all aspects of the nursery.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Donna H (Mother of Child) on Wednesday 1 February 2017. Relates to January 2017.
Highly recommend Step by Step nursery. Both my children have a fun and educational time there and love going. As a parent, I get an informative update every day when I pick the children up. Also get regular photographic updates of the children's days via the facebook page and also the learning journals.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by Lindsay (Mother of Child) on Wednesday 1 February 2017. Relates to January 2017.
This is an extremely welcoming and professional nursery.
Staff are approachable and the level of care towards children is very high.
Progression is noted continually for my child.
Shall be sad to end the sessions as school soon approaches.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Review submitted from a Website Submission by John V (Father of Child) on Wednesday 1 February 2017. Relates to January 2017.
My son is Profound Deaf from birth and wears Cochlear implants and has been looked after since he was 8months old. The care and attentiveness shown to him over the years has in no doubt helped his development and the Management and staff have engaged fully with his Support Group to enhance both his sign and verbal communication. I can't praise this Nursery enough and feel they at times go above and beyond their responsibilities. Great Team and would have no hesitation to recommend them to anyone.
How likely would you be to recommend Step by Step Private Nursery? Extremely Likely
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Christine Cavanagh, Director at Step by Step Private Nursery responded to this review on 02 Feb 2017:
Thank you John for your kind words, working with your family has been a pleasure.
March 2017
Recipient: Step by Step Private Nursery Ltd
Date: Wednesday 01 Mar 2017
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