Busy Bees Nursery

Priory Road, Newton Hall, Durham DH1 5HW

Busy Bees Day Nursery provides quality and inspirational learning for children up to eleven years old.

They provide a nurturing and caring environment where everyone feels welcome and valued in their own right. They have established an enviable reputation for delivering a high-quality childcare service and this is recognised by both parents and Ofsted.

The children are cared for in a stimulating environment where each child can reach their full potential. Children are actively encouraged to explore, learn, communicate and interact with one another.

Busy Bees is very proud of its staff who you will find are enthusiastic, dedicated and highly qualified and this is what makes the nursery so special.

There are extensive separate gardens where the babies and children can explore and feel safe, but most of all have fun.

There is an open door policy to ensure there is effective communication at all times between the nursery and parents/carers.

The staff would love to show you around their wonderful nursery.

Group: Brightstart Day Nursery Group Ltd

Person in charge: Carey-Anne Bonser (Nursery Manager)

Local Authority / Social Services: Durham County Council

Number of Staff: 64

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 170

Age Range: from 0 years 0 months to 8 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & 1 week at Christmas

Overview

The Review Score of 9.9 (maximum of 10) for Busy Bees Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for Busy Bees Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 34 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.944 for Busy Bees Nursery is calculated as follows: ( (386 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 408 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Busy Bees Nursery is based on 34 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 34 positive Reviews (170 registered maximum number of service users ÷ 5). 34 Reviews ÷ 34 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Busy Bees Nursery has a Review Score of 9.9 (9.944)

Average Ratings

  • Excellent
    33
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Busy Bees Nursery?

  • Extremely LIKELY
    34
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Busy Bees Nursery

  • Mother of Child
    26
  • Father of Child
    6
  • Grandmother of Child
    2

Busy Bees is a truly wonderful nursery! The commitment and care the staff give to my little girl (and to me as a parent) is fabulous and
I leave every session knowing she will have a fantastic day. The staff are passionate about their jobs and really care about each of the children they care for. I love the family feel of the nursery and the warm and welcoming feeling right from the minute you walk in the door. Yes, private nurseries are expensive but they are an investment in your child's future and choosing this nursery was the best decision I made for her future. Her development from attending from a young age has been fantastic. Busy Bees is a hidden gem. Thank you for being wonderful!

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

It's a fantastic place for children. My grandson has come on amazingly - I love picking him up he does lots of fun things and the staff are so welcoming. They tell me all about his day and they do so much. Would highly recommend the nursery.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

I am very happy to recommend Busy Bees. The staff are friendly and supportive, they have a good range of facilities and always seem to be doing varied and interesting activities with the children. They are flexible and willing to make changes where needed. Both of my children settled in well and enjoyed/enjoy attending.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

This nursery is a fantastic nursery and creates a home like environment for my child. My child has been given special carers from a very young age but it is clear that all staff play an important role when she is at nursery. My child will often say hello to many staff around the nursery and on an evening will discuss the different things she has done with different members of staff that day.
Having such a calm environment is great for the children and the structure throughout the day works extremely well. I often plan to stick to the structure this nursery sets (meal times, play times, reading times, etc) and it is a good balance. Especially following the same meal times as this prevents my child having snacks.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

I am a mum of three boys who have all attended Busy Bees over the last six years. Over this time, all three boys have enjoyed their time at Busy Bees and have all made lots of new friends. Staff at Busy Bees really appear to care about the children and are always keen on trying to cater for their individual needs.I have also always been really impressed with the way in which staff communicate with parents. Management at the nursery have always been available to discuss any issues and are very approachable and willing to help. Overall I am very happy with the care my children receive at Busy Bees nursery.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

Our Grandson has attended Busy Bees for the last 7 months and we have seen a big difference in his confidence. The Nursery has been very accommodating with his food allergies and has provided meals especially for him. We have access to the parent zone app which is fantastic and gives us the opportunity to see what activities he has been up to on a daily basis. We are very happy with the support and care given from staff who are always there if you have any concerns. Thank you, Busy Bees!

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

Busy Bees is an absolutely fabulous nursery! Myself and my partner work different days every single week and the nursery has never failed to accommodate neither have they minded us changing our mind last minute.

I feel completely at ease dropping our son every week, he always settles really well and when he does cry it’s lovely to see the staff comfort and reassure him. They provide us regular updates on the Parent Zone app each day and it’s great to see what he gets up to. Our son has come on so much since being at Busy Bees and I couldn’t recommend them enough! The staff are fabulous and I can’t fault anything they do.

They are always giving the children different activities to do and always supplying fresh healthy food, I can reassure any parent that they wouldn’t regret using this nursery. Can’t praise them enough.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

My son started in February and although he only attends one day a week he has settled in well. Staff are friendly and always there to help. I like the blog facility so that I can see what he gets up to whilst I’m at work! The nursery is also good at accommodating my husband’s shift work. Would definitely recommend!

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

Both my children have been to Busy Bees. The staff are great and work hard to make sure that they are happy, settled and thriving. This has been particularly true with my youngest who has special educational needs. Staff have taken on board advice from us and other professionals that have supported her development and we have in turn benefited from the input of nursery staff. The nursery has a good atmosphere and there is a lovely outdoor space for activities too. Staff are very friendly and approachable.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

Busy Bees is an absolutely amazing place for young children to grow up in. I have never been worried about leaving my little one in their care and I wish that she could stay forever. The staff are always friendly, welcoming and reassuring. Nothing is too much trouble to make sure that your little one is getting the best care and that they are happy and safe.
They provide lots of toys and activities to develop curious little minds and allow them to explore the outside whenever the weather permits. I would recommend them to anyone.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

I cannot rate Busy Bees more highly. My son is now in his 5th room preparing to start school in September and the time he has spent at busy bees has been educational and full of fun.

The staff are very approachable and friendly with a great wealth of knowledge and I have never thought he was in anything but the safest of hands.
All staff greet my son and family by name on arrival and when leaving and will go above and beyond to help with any queries or questions at any time.

Key workers have a personal relationship with each child which ensures they receive differentiated activities and the nursery experience is tailored to them and their development.

My son has loved his time at Busy Bees!

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

I’ve found the nursery environment and staff very inviting and supportive. We are always welcomed at the door by the staff, they are helpful in answering queries and I know I can speak to the Nursery Manager about anything in complete confidence. My little girl settled quickly into the nursery routine and has come along leaps and bounds in the year that she has been there.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

I really can’t rate Busy Bees highly enough.
The staff are fabulous. So caring and yet very professional at the same time. Nothing is too much trouble. The facilities, food, activities, curriculum and overall environment are first class.
My son absolutely loves coming here and my daughter will hopefully be starting soon. I’m sure she will thrive and flourish here as he has. I feel very lucky to have such a great place on my doorstep for my children to be a part of as they learn and develop.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

Busy Bees is an excellent nursery with very caring and helpful staff. The is a real emphasis on your child's education and natural development. From the manager to the cleaner all member of staff has your child's best interests at heart. Can't fault this place.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

My daughter has attended Busy Bees for the last eight months and has spent time in two different rooms. She has really enjoyed her time in both the rooms and I am pleased to see her developing new skills. There are lots of opportunities to gain an insight into her day with ‘Stay and Play’ sessions organised, as well as lots of information being shared on the Parentzone app.

My daughter enjoys playing outside and there are opportunities for her to do this. She has enjoyed walks around the local community as well as visits to the pet shop.

The staff are all warm and friendly and I have always felt at ease approaching them with any queries. The manager is always present in the nursery and it is lovely that she greets lots of the children as well as spending time talking to families.

Thank you to all of the staff at Busy Bees!

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

My son attended Busy Bees in 2017 and we found it a fantastic nursery. The staff were great - very knowledgeable, warm, professional and energetic. They were attuned to my son's individual needs and supported us whenever needed. The centre has a fantastic outdoor area and puts emphasis on spending time outdoors, which I really liked, particularly as my son is very active. The centre also always provided lots of stimulating indoor play activities, with a lot of thought and innovation from the teachers.

The centre as a whole had a great 'family' vibe and there were always lots of thoughtful touches and child-focused additions such as a doorbell at child height and healthy snacks that the kids could collect to eat on the way home. These are only a couple of examples but there were many such things that have clearly been developed over time by staff who are continually reflective and attuned to the needs of the children and their families, in a centre that values and promotes excellent early childhood care.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

As a working mum, I have always felt at ease leaving all three of my children in the care of the staff at Busy Bees Nursery. The staff have always catered to each child's needs as they have gone through each of the rooms within the nursery.

The nursery has a fantastic outdoor area which stood out from any other nursery we had been to look around. It is just amazing!

All three children have since left to go to school, my youngest most recently leaving in August 2017. However, we returned in the October half term to use the holiday care.

The nursery has certainly helped them all prepare for the transition from nursery to school. I would highly recommend Busy Bees Nursery to any parent looking for high standards of care and learning.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

My son has attended Busy Bees Nursery since 15 Months old. As a first time parent, I cannot praise the staff enough for making this process smooth. He has built a great relationship with all members of staff and I can see he is in a very relaxed environment.

He is becoming more independent and I can see how caring the staff have been to support him along his journey. I know if I have any worries/queries then I can approach them and they will always be happy to help.

I find the flexibility of the nursery is perfect for my work commitments as I can add and change sessions when needed. The Parentzone app is great to use when I'm at work so I can see any photographs taken from his day at nursery and any meals eaten or naps taken.

Overall, I cannot recommend the nursery enough to see how happy he has settled in there.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

We are always happy dropping our little girl off at Busy Bees Nursery in the mornings. She always gets a lovely welcome from the staff in her room which is equally reassuring for both her and us. We get lots of useful feedback on her day and her overall progress. The whole team are just lovely. Thank you.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

We had a fantastic experience sending my eldest child here from 11 months until school age. It felt like we were part of a family. We were fortunate enough to only need childcare once a week for our youngest, but he too loved the staff, the great facilities and has made some lifelong friends. Very dedicated staff and a caring environment, couldn't say anything negative about the 7 years we were here.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter has been going to Busy Bees Nursery since she was ten months old. She’ll be two next week and is about to transition into the 2-3year old room.

Ever since my daughter's first day, she has been so well cared for, stimulated and shown a lot of love. In each of the rooms, she’s had an amazing special carer who takes their time to get to know her, what settles her and what makes her laugh.

The new app is great so that when I’m at work I can log in and see what she’s eaten, what she’s been doing and if she’s napped.

I can’t rate all the staff highly enough. As an anxious mam leaving her baby for the first time, my fears and worries were eased from being able to ring and see if she’s settled, email in and ask them just to make sure she’s happy to her running to their arms when I drop her off.

I can’t imagine leaving her in the care of anyone other than the staff at busy bees.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

Both of my daughters have attended Busy Bees since 2013, with the youngest now in the room for the oldest children. Over this time, we have come into contact with the majority of the staff there and we are always amazed at how - without fail - they are all approachable, knowledgeable and clearly see their role as not just a job, but a vocation. Any little concerns we have (of which there have been very few!) are listened to and acted upon and there is a real sense that the staff tailor their care to the individual child and their personality. One of the main reasons we chose this nursery was for the incredible space and outdoor play opportunities - there is so much to do there, it is impossible for the children to get bored. My eldest daughter is now begging to be put into the after-school/holiday club as she is missing it so much now she has started school! I highly recommend this nursery.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

My daughters have all enjoyed being at this nursery. The majority of the staff are great. If I ever have a problem (which is very rare) it is soon dealt with. The children always seem to have enjoyed themselves doing various activities and it is nice to know that they have been given a good, healthy meal.

The only thing I would change would be that they take the children on more outings outside the nursery, however, this is probably easier said than done!

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   3.9 out of 5

My daughter started Busy Bees at age 2, I was a little nervous when she started, but the staff were and still are amazing with her! I trust them completely in looking after her and following whatever needs she has. She absolutely loves coming to nursery and gets excited when she knows its a nursery day! My daughter always comes home talking about what she has been up too and we especially like the variety of activities that are on offer for her. Much more than we can provide at home!

I especially love the new parent zone app that has been introduced recently, it gives us a chance to see exactly what she has been up to throughout the day along with some photos. When I show her the photos we talk about what she has done at nursery that day and it encourages her to tell us stories and remember what she has been up to!

Oh and I love hearing about what she has had to eat, the menu offers a great variety of different food, and it always smells great!

Great nursery, would recommend.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

A fantastic nursery. My two little girls attended Busy Bees between 2011 and 2017. Busy Bees became part of our family. The staff are all so friendly and caring and continue to make the nursery a happy, fun and safe environment. My two girls had some very special bonds with their carers, as did I. My husband and I work shifts and Busy Bees were always very accommodating changing nursery days at very short notice. My girls love their time at Busy Bees and it certainly has helped prepare them for starting school.

Thank you Busy Bees.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

I have two sons that attend Busy Bees Nursery, aged one and three. Whilst neither have considerably complex needs, they do have needs that have worried us as parents, particularly when being out of the family home. As parents, we cannot praise the staff at Busy Bees enough for their support and care for both our sons. They have helped us to feel relaxed and supported with even the smallest of worries.
With our eldest son, we have always had our worries about how he would settle into a structured environment, in particular, following rules. Together nursery and home have worked hard on him, taking turns and getting on well with others. He has matured quickly, becoming more sensible, willing to listen and is able to resolve issues more calmly. We cannot thank the nursery enough for what we believe is largely based on the work they do. We know how much they help, but so does our son, because he tells us! He loves nursery. They both do, and so do we!

Well done Busy Bees, you're amazing!

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

Busy Bees Nursery is a really lovely nursery. The children received so much love, care and attention. The staff took so much time to get to know and understand them. That meant that they were able to enjoy every opportunity. It was a home from home in every classroom.
There is great outdoor space and the children had a great mix of indoor activities to try.
The food is great with lots of variation and interesting things to try.
The best thing of all is the kind, caring and dedicated staff who make Busy Bees Nursery such a great place. We would recommend it to others without hesitation.
Everyone is so helpful including the admin staff.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

My daughter started Busy Bees at 9 months when I returned to work. The visits prior to her starting helped her to settle and gave me an insight into her day. Communication from the nursery is excellent and staff ensured that the same routines were followed in nursery as are at home. This ensured consistency for her. She developed a wonderful bond with her special carer as well as with other staff in the room. The nursery encourages us to contribute to her 'learning journey' document as well as discussing individual planning with us. There are lots of opportunities for child initiated learning based on her interests, but there are also interesting and engaging activities for her to participate in.

The environment is inviting and stimulating both inside and out and staff are warm and friendly. The menu is well balanced and the food looks delicious! My daughter has recently moved rooms and staff ensured this was a smooth transition for her.

Thank you Busy Bees!

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

My son has attended this nursery from being only 4 months old. I can't praise the staff enough. My son loves his time there and they have brought him on so much. We moved away and changed nurseries last year but he missed it so much that we were forced to return.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   4.9 out of 5

My son attended Busy Bees nursery, Durham from the age of 13 months he thrived at this nursery once he had settled in. He has moved through all of the rooms and we continue to use the breakfast club now he is in school. They take him to school for me the days I am at work which is a great help and comfort knowing he gets to school safely. I can not fault the nursery, home cooked fresh meals prepared on site, excellent staff who cared for my son as if he were their own. Excellent outdoor area, where he was able to explore safely, unlimited learning opportunities and activities. Attending this nursery enabled my son to become the confident, happy little boy he is today and I would recommend it to anyone in need of childcare, as I have nothing but great things to say about the nursery, staff and management.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

Our son was born 15 weeks premature, so leaving him within a nursery when he was so fragile and vulnerable was a huge decision, however from the day we looked around Busy Bees we knew it was the right one for us. The staff made this decision so easy and were reassuring from day one, even looking after us as parents. The facilities along with the staff are outstanding and couldn't recommend Busy Bees more. The main selling point for us was the length of time staff had worked there and the different ages of staff it was mixed across all the rooms. This reassured us that staff had experience and our child was not going somewhere that had high staff turnover. He has thrived at nursery and has caught up developmentally hitting all of his developmental milestones with the help and support of nursery and home shared ideas. I must also mention the menu, the food is so varied and home cooked, the smell of the food cooking every day makes me wish we could stay for lunch.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

Both my children 4yrs and 2yrs attend Busy Bees Nursery. They have excellent staff who engage, both with child/carer and parent, updating on progress and targets etc...
Both my children have settled, never cried for me when I've left and are excited to play with the range of activities and learning that day.
The staff and management are friendly, approachable and compassionate towards parents and always supportive.
Outstanding in my opinion, well recommended.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

Amazing nursery, very professional caring staff, can't fault it at all!! Feel very at ease leaving my children in the care of the staff here, they are always happy to come. Feedback at the end of the day is always very good. Would definitely recommend this nursery to anyone looking for child care!!

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

Busy Bees has been a fantastic nursery for my two children who both started when they were 9 months old up until they left to start school. I found them to be very flexible if I needed to swap days around or needed to book an extra session at the last minute. The caring staff helped to settle them if they got upset when I dropped them off and I was able to telephone at any point to see how they were. They have a great menu and the smell from the kitchen on a morning was delicious! The outdoor area was a favourite of mine with lots of equipment for the children to use. Overall I always felt like I was leaving my children in safe hands and I wouldn't hesitate to recommend them to anyone.

How likely would you be to recommend Busy Bees Nursery? Extremely Likely

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Average Rating:   5 out of 5

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