First Class Nursery School (Wirral) Ltd has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time First Class Nursery School (Wirral) Ltd has 28 reviews.
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23
3
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Date Published
28
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27
Reviewer Connection to First Class Nursery School (Wirral) Ltd
25
2
1
Total of 28, showing 21-28
Review from Sian M (Mother of Child) published on 25 May 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
Considering my son joined you in December, I just want to let you know how much he has developed and what a little character he has become. I want to thank all the lovely ladies who have helped so far on tiny tots. I wish I had sent him to your nursery from day one and I'm looking forward to watching
him develop more with the help of your fab nursery. I couldn't recommend it anymore.
Many thanks for everything.
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Review from Sue H (Mother of Child) published on 30 January 2017
Submitted via Website • Report
Overall Experience5.0 out of 5
Fab team, really supported me with letting my little girl grow up, from a tiny premature baby to the beautiful confident girl she is now. Always paid attention to every detail with her and gave me the confidence to leave her, knowing staff looked after her like she was their own.
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Review from Georgie-Ann (Mother of Child) published on 2 December 2016
Submitted via Website • Report
Overall Experience5.0 out of 5
My little boy loves coming to nursery, All the staff are great on there and all know my little boy by his first name, and always make a effort with him! I couldn't thank all the staff and owner for everything they do for us both.
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Review from Vikkie (Mother of Child) published on 2 December 2016
Submitted via Website • Report
Overall Experience5.0 out of 5
As a nursery nurse as well as a parent I feel my expectations are very high and this is the only place out of many I have viewed that I would place my children. My child has previously been in 2 other nurseries and none fulfilled my expectations. The nursery has done everything to make this the best
experience for my children and made me feel at ease each and every day they attend.
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Review from Aurelie L (Mother of Child) published on 1 December 2016
Submitted via Website • Report
Overall Experience5.0 out of 5
We have made the best decision to pick a first class nursery. Our daughter is so happy to go there every day and since she started there, she is receiving all the attention she needs to grow and develop as a confident toddler. We are extremely happy with all key workers and staff at the nursery are
all highly professional and approachable.
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Review from Claire G (Mother of Child) published on 1 December 2016
Submitted via Website • Report
Overall Experience5.0 out of 5
The nursery staff couldn't do enough to care for and nurture my daughter, and support both myself and my husband. My daughter loves the staff and is really happy here. The facilities are really great and my daughter particularly loves outdoor play/the garden.
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Review from Katie M (Mother of Child) published on 30 November 2016
Submitted via Website • Report
Overall Experience5.0 out of 5
First Class Nursery is literally the best nursery I have found. They take into account that the children are individuals, all the staff are absolutely fantastic and I don't have a bad word to say. My little boy had multiple settling in sessions until he was ready and comfortable to leave me. I struggle
to leave him with anyone as I'm so overprotective however I have no worries when he is at nursery, he always has a fabulous day and comes home full of excitement he has had that day. I can't credit the staff enough 100% the best nursery on the Wirral.
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Review from R W (Grandmother of Child) published on 12 September 2016
Submitted via Website • Report
Overall Experience3.0 out of 5
Updated comment....
I am somewhat relieved and content that my granddaughter has returned to First Class Nursery. The abruptness of her departure from First Class did have a negative impact on her confidence and personality. However, she is back to her former self and picked up her relationships with
her little friends and the staff and she continues to thrive.
My daughter and the owner of First Class discussed the problem and a resolution was sought. This time round the owner has been very approachable and has been a good source of help regarding the issue that my daughter was having with Working tax Credits. More importantly, the owner has given assurance that the little one's place at the nursery is secure until she graduates.
Original comment....
My 2 and 1/2 yr old granddaughter had attended First Class Nursery for 2 years. Last week my daughter's Working Tax Credits (WTC) failed to go into her bank, she rang the owner of the nursery and told her that the WTC said it would take 2 weeks to sort out. My daughter asked to pay the full cost once the error had been corrected in 2 weeks time, also the 2 weeks of arrears that would have accumulated to be added on.
The owner refused this request! She then informed my daughter that her child's place would be "TERMINATED" there and then! No discussion or time to arrange anything. My daughter had to go to work and take the child with her explaining that she couldn't go to nursery today!
As a loving Nanny, I was absolutely disgusted at the callousness of the owner! My grandaughter loved going to nursery, she had lots of friends and loved the nursery workers. She is a confident, bright, caring and funny little girl!
First Class Nursery is a business first and last! The owner is NOT child-centred!
Reply from Beverly Jones, Managing Director at First Class Nursery School (Wirral) Ltd
First Class Nursery School (Wirral) Ltd takes all complaints extremely seriously and professionally addresses such matters as soon as they arise. Regrettably, this complaint has not been raised…read more
The Review Score of 1.0 (1.000) out of 10 for First Class Nursery School (Wirral) Ltd is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for First Class Nursery School (Wirral) Ltd is calculated as follows:
(
(12 Very Poors x 1)
)
÷ 12 Ratings = 1
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for First Class Nursery School (Wirral) Ltd is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
=
1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 135 number of registered child places is 27. 0 Positive Reviews ÷ 27 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.
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