114-116 Storeton Road, Prenton, Birkenhead CH42 8NA
Owner: Beverly Jones
Person in charge: Beverly Jones (Owner/Manager)
Local Authority / Social Services: Wirral Metropolitan Borough Council
Number of Staff: 24
Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care
Total Places for Children: 135
Age Range: from 0 years 3 months to 8 years 0 months
Opening Days: Mon-Fri
Opening Hours: 0730-1830
When Closed: Bank Holidays
Languages Spoken (other than English): Bengali; Bangla, Hindi
The Review Score of 8.5 (maximum of 10) for First Class Nursery School (Wirral) Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for First Class Nursery School (Wirral) Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.591 for First Class Nursery School (Wirral) Ltd is calculated as follows: ( (94 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (2 Very Poors x 1) ) ÷ 132 Ratings = 4.591
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.898 Points relating to the number of positive Reviews for First Class Nursery School (Wirral) Ltd is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 27 positive Reviews (135 registered maximum number of service users ÷ 5). 4 Reviews ÷ 27 Target = 0.148
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
First Class Nursery School (Wirral) Ltd has a Review Score of 8.5 (8.489)
Review submitted from a Website Submission by Kate (Mother of Child) on Wednesday 13 September 2017. Relates to September 2017.
My son has been in the nursery since he was 6mths old and is currently in the preschool. He has always been happy and content at First Class. Any concerns I have raised have always been dealt with professionally by staff who are all kind, caring and approachable. From teaching him to use a spoon to his ability to count in ten in French and everything in between, my son has learnt so much over his time there. Each room has nurtured him and I could not be happier with my decision to send him to First Class. My youngest son has recently started and is flourishing.
How likely would you be to recommend First Class Nursery School (Wirral) Ltd? Likely
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Review submitted from a Website Submission by Lauren R (Mother of Child) on Saturday 8 July 2017. Relates to July 2017.
My boy started at 9 months old, I was worried about putting him into childcare but bringing him to First Class Nursery has massively put me at ease. The staff are so lovely and it's almost always the same person looking after my son so he's really settled quickly. I looked around a few nurseries but none compared with First Class. It's very homely and staff are so attentive to the children. I like getting feedback on what my baby had done each day. Would definitely recommend this nursery if you're looking for a nice, loving and secure place for your baby.
How likely would you be to recommend First Class Nursery School (Wirral) Ltd? Extremely Likely
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Review submitted from a Website Submission by Amelia O (Mother of Child) on Thursday 1 June 2017. Relates to May 2017.
I couldn't rate this nursery highly enough. The individual care we have received from the outset with both my son and 3 years later my daughter has been marvellous. Having tried other nurseries initially I was so glad I moved to this one. From the initial enquiries over the phone to the personalised settling in sessions, you can tell that your child and the meeting of their individual needs are a priority.
Over the year my son attended he came on leaps and bounds which made the transition to preschool so much easier. The staff felt like family by the end of his time there! And with my daughter (baby room) they have been incredible as she was very clingy and needed a more tailored and lengthier settling in timetable.
How likely would you be to recommend First Class Nursery School (Wirral) Ltd? Extremely Likely
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Review submitted from a Website Submission by Sian M (Mother of Child) on Thursday 25 May 2017. Relates to May 2017.
Considering my son joined you in December, I just want to let you know how much he has developed and what a little character he has become. I want to thank all the lovely ladies who have helped so far on tiny tots. I wish I had sent him to your nursery from day one and I'm looking forward to watching him develop more with the help of your fab nursery. I couldn't recommend it anymore.
Many thanks for everything.
How likely would you be to recommend First Class Nursery School (Wirral) Ltd? Extremely Likely
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Review submitted from a Website Submission by Georgie-Ann (Mother of Child) on Friday 18 November 2016. Relates to November 2016.
My little boy loves coming to nursery, All the staff are great on there and all know my little boy by his first name, and always make a effort with him! I couldn't thank all the staff and owner for everything they do for us both.
How likely would you be to recommend First Class Nursery School (Wirral) Ltd? Extremely Likely
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Review submitted from a Website Submission by Vikkie (Mother of Child) on Thursday 17 November 2016. Relates to November 2016.
As a nursery nurse as well as a parent I feel my expectations are very high and this is the only place out of many I have viewed that I would place my children. My child has previously been in 2 other nurseries and none fulfilled my expectations. The nursery has done everything to make this the best experience for my children and made me feel at ease each and every day they attend.
How likely would you be to recommend First Class Nursery School (Wirral) Ltd? Extremely Likely
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Review submitted from a Website Submission by Aurelie L (Mother of Child) on Wednesday 16 November 2016. Relates to November 2016.
We have made the best decision to pick a first class nursery. Our daughter is so happy to go there every day and since she started there, she is receiving all the attention she needs to grow and develop as a confident toddler. We are extremely happy with all key workers and staff at the nursery are all highly professional and approachable.
How likely would you be to recommend First Class Nursery School (Wirral) Ltd? Extremely Likely
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Review submitted from a Website Submission by Sue H (Mother of Child) on Wednesday 16 November 2016. Relates to November 2016.
Fab team, really supported me with letting my little girl grow up, from a tiny premature baby to the beautiful confident girl she is now. Always paid attention to every detail with her and gave me the confidence to leave her, knowing staff looked after her like she was their own.
How likely would you be to recommend First Class Nursery School (Wirral) Ltd? Extremely Likely
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Review submitted from a Website Submission by Claire G (Mother of Child) on Wednesday 16 November 2016. Relates to November 2016.
The nursery staff couldn't do enough to care for and nurture my daughter, and support both myself and my husband. My daughter loves the staff and is really happy here. The facilities are really great and my daughter particularly loves outdoor play/the garden.
How likely would you be to recommend First Class Nursery School (Wirral) Ltd? Extremely Likely
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Review submitted from a Website Submission by Katie M (Mother of Child) on Wednesday 16 November 2016. Relates to November 2016.
First Class Nursery is literally the best nursery I have found. They take into account that the children are individuals, all the staff are absolutely fantastic and I don't have a bad word to say. My little boy had multiple settling in sessions until he was ready and comfortable to leave me. I struggle to leave him with anyone as I'm so overprotective however I have no worries when he is at nursery, he always has a fabulous day and comes home full of excitement he has had that day. I can't credit the staff enough 100% the best nursery on the Wirral.
How likely would you be to recommend First Class Nursery School (Wirral) Ltd? Extremely Likely
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Review submitted from a Website Submission by R W (Grandmother of Child) on Sunday 21 August 2016. Relates to August 2016.
Updated comment....
I am somewhat relieved and content that my granddaughter has returned to First Class Nursery. The abruptness of her departure from First Class did have a negative impact on her confidence and personality. However, she is back to her former self and picked up her relationships with her little friends and the staff and she continues to thrive.
My daughter and the owner of First Class discussed the problem and a resolution was sought. This time round the owner has been very approachable and has been a good source of help regarding the issue that my daughter was having with Working tax Credits. More importantly, the owner has given assurance that the little one's place at the nursery is secure until she graduates.
Original comment....
My 2 and 1/2 yr old granddaughter had attended First Class Nursery for 2 years. Last week my daughter's Working Tax Credits (WTC) failed to go into her bank, she rang the owner of the nursery and told her that the WTC said it would take 2 weeks to sort out. My daughter asked to pay the full cost once the error had been corrected in 2 weeks time, also the 2 weeks of arrears that would have accumulated to be added on.
The owner refused this request! She then informed my daughter that her child's place would be "TERMINATED" there and then! No discussion or time to arrange anything. My daughter had to go to work and take the child with her explaining that she couldn't go to nursery today!
As a loving Nanny, I was absolutely disgusted at the callousness of the owner! My grandaughter loved going to nursery, she had lots of friends and loved the nursery workers. She is a confident, bright, caring and funny little girl!
First Class Nursery is a business first and last! The owner is NOT child-centred!
How likely would you be to recommend First Class Nursery School (Wirral) Ltd? Extremely Unlikely
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Beverly Jones, Managing Director at First Class Nursery School (Wirral) Ltd responded to this review on 12 Sep 2016:
First Class Nursery School (Wirral) Ltd takes all complaints extremely seriously and professionally addresses such matters as soon as they arise. Regrettably, this complaint has not been raised directly to First Class Nursery and being unable to go in to factual specifics on a public forum, I am powerless to address this complaint further. Should the Complainant wish to contact me, I would be more than happy to explain the facts. Beverly Jones Managing Director First Class Nursery School (Wirral) Ltd t. 0151 201 2239
**UPDATE** We are pleased to confirm that the child of the Grandmother who placed the review above returned to First Class Nursery School in October and is continuing to enjoy her learning journey in our care.
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