First Steps Day Nursery

75 Oakdale Road, Oakdale, Poole BH15 3LD

First Steps Day Nursery, Poole, Dorset
First Steps Day Nursery, Poole, Dorset
First Steps Day Nursery, Poole, Dorset

First Steps Nursery in Poole has 3 different age groups; Teddy-bears aged under 2, Sunshine's aged 2-3 and Rainbows aged over 3. The nursery is bright and welcoming with large murals painted on the walls.

Lauren Cook is the nursery manager and she leads the excellent team of nursery practitioners who strive to create a bright, safe, secure and stimulating environment for the children in their care enabling them to reach their full potential.

The nursery has recently expanded its provision and therefore currently have vacancies within the nursery and new term time pre-school for 2-5 year olds with free places available for eligible 2 and 3 year old children.

Group: First Steps Nursery Group

Person in charge: Lauren Cook (Manager)

Local Authority / Social Services: Borough of Poole Council

Number of Staff: 18

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 91

Age Range: from 0 years 2 months to 8 years 11 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & 1 week at Christmas

Fees Guide: £24-£28 per session and £45-£50 per day all-inclusive fees

Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.4 First Steps Day Nursery has a Review Score of 7.4 (7.376)

The Review Score of 7.4 (maximum of 10) for First Steps Day Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for First Steps Day Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 21 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.876 for First Steps Day Nursery is calculated as follows: ( (241 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 274 Ratings = 4.876

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for First Steps Day Nursery is based on 21 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 18.2 positive Reviews (91 registered maximum number of service users ÷ 5). 21 Reviews ÷ 18.2 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend First Steps Day Nursery?

  • Extremely LIKELY
    23
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to First Steps Day Nursery

  • Mother of Child
    22
  • Father of Child
    1

Great nursery. The staff are helpful and friendly and always help with any inquiries. They are easily approachable. The facilities are great especially the outdoor equipment for the children. Would definitely recommend to family or friend.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Excellent

My daughter started at First Steps Day Nursery aged 8 months. 3 and a half years later we are extremely sad to have to say goodbye as 'big school' is looming! The staff and management at the nursery are first class - kind and caring and my daughter has built some great relationships with her key workers in particular. She has always looked forward to her days at First Steps, the facilities are fabulous and always clean and tidy. The children are always enjoying new activities introduced by the staff and as parents we have been included in our daughters time at nursery with open days, sports days and stay and play sessions. Could not recommend it enough!

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Caroline Marks, Managing Director at First Steps Day Nursery responded to this review on 13 Jul 2016:

Thanks Natalie it is lovely to hear such amazing feedback from our parents. Sad times as we say goodbye to our school leavers but we hope to see them again in our holiday club!

I am happy with the care providing by the staff in the nursery. Our child is enjoying the nursery. She likes to play with the toys and enjoys playing in the garden. Staff are friendly and caring. Thank you.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Caroline Marks, Managing Director at First Steps Day Nursery responded to this review on 28 Jun 2016:

We are so pleased your little girl enjoys her time at the nursery and you are happy with the care from our wonderful team.

Great nursery. Both my girls are very happy there. They really enjoy going and seem to have a lovely bond with the staff who work with them. My eldest is currently rehearsing for the leavers convert, she seems to have really progressed in her learning and understanding this year as she starts to get ready for school. She loves books and counting and her show and tell time. My youngest is still in the baby room, she loves messy play! They both eat really well and get to enjoy and try a wide variety of foods.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Caroline Marks, Managing Director at First Steps Day Nursery responded to this review on 28 Jun 2016:

Thank you so much for your lovely comments it's great to know your girls have formed close bonds with the team who care for them and have such fun at Nursery.

Absolutely fantastic! The staff at First Steps are lovely and are amazing with my daughter. We had a bad experience at another nursery prior to coming to First Steps, but all of the staff have taken time to help my daughter to settle in and have supported her personal development as an individual. I have nothing but good things to say about First Steps and I would highly recommend First Steps.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Caroline Marks, Managing Director at First Steps Day Nursery responded to this review on 28 Jun 2016:

Thank you for your lovely comments, we are so pleased that you are so happy with the care and education for your daughter from our team at First Steps following your bad experience at another nursery. Our team strive to ensure each child feels valued and special whilst they are in our care.

My son has really enjoyed his time at First Steps. He has really improved in confidence generally and with his learning. He looks forward to going to see all his friends and especially playing outside on the pirate ship. The staff are friendly and I feel confident leaving my son in their care.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Don't Know

Caroline Marks, Managing Director at First Steps Day Nursery responded to this review on 28 Jun 2016:

We are so pleased your son enjoys his time at our nursery and that you can see how he has grown in confidence whilst he has been with us - our team pride themselves on the strong bonds they build with the children in their care.

My daughter has attended this nursery since the age of 9 months and has loved it from day one. Nothing has been too much trouble for the staff who go the extra mile to ensure her development and happiness. She does a wide range of activities every day and always leaves exhausted! She has made many friends and become a very well rounded little girl thanks in no small part to the care received at First Steps. I have no hesitation in putting my second daughter in there too when the time comes.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Caroline Marks, Managing Director at First Steps Day Nursery responded to this review on 28 Jun 2016:

Thank you for your lovely comments, it is so nice to hear that our team have cared for your daughter so well and that she has grown up to be such a confident little girl and we look forward to welcoming her sister soon.

My son (2 and a half) always has such a lovely time at First Steps, he comes home talking about his friends, the toys and the staff. He is excited to go into nursery each morning. They provide such a wide variety of activities and he gets to experiment with lots of different materials, crafts, games and toys. They have been very supportive with toilet training and any issues we have asked for help with. The staff are friendly and approachable and give us lots of information about how he has been and what he has been doing. We have been so pleased with the care he has received since he started at 9 months old. Thanks First Steps team!

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My eldest 2 daughters went to pre school at first steps and absolutely loved it. Now my youngest goes. The staff are really friendly and great with the kids.
They do a variety of activities throughout the day and my daughter especially enjoys the messy play, something you don't always get chance to do at home.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My daughter has been at first steps for approx 6 months now and she absolutely loves it. She runs in every day excited, and always comes out full of smiles. As a parent I couldn't really ask for more. Based on the daily activities she does she can never be bored. Staff always seem friendly and happy.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Don't Know

The staff are extremely friendly. I have 2 children there in Little Steps and Baby room and I couldn't recommend it more highly. The staff are brilliant and the place itself is fantastic. Always organised activities with plenty of free time play. Both children are really happy here. Wouldn't send them anywhere else

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

Both my daughters have been going to first steps and both from when they were babies and the staff and bursary are fantastic, I feel that from all levels the staff really care about the children and there enthusiasm is just brilliant, I would recommend this Nursery to all my friends.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My daughter loves it here. She always goes in and comes out with a smile on her face. The staff are friendly and approachable. She gets so excited about seeing everyone and I have noticed she is coming on leaps and bounds since being there. I would recommend this nursery to everyone.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Satisfactory

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

I would highly recommend this nursery. Having viewed several nurseries, I chose First Steps for several reasons. Firstly you do not need to make an appointment to view the nursery, meaning there can be no "get ready to look good" nudges for the staff to prepare. The staff were extremely enthusiastic and helpful. The nursery is clean and bright. The separate age group rooms were all beautifully decorated and equipped with toys, learning tools and fun play.
My son is finishing pre school there soon to start school. He has made strong bonds with both friends and staff. I couldn't recommend it more.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Putting my son in this nursery 4 years ago was the best decision I could have made for him. As a first time Mum going back to work I was nervous about anyone looking after my child but the team at First Steps immediately put me at ease. They run an amazing facility with a great, enthusiastic and dedicated staff. They have helped my son grow into a confident young man and more than prepared him for life at school. He now attends the holiday club and also uses the breakfast and after school club each week. My daughter also attends, and the progress she has made with their support is amazing. She is such an confident, independent 2 year old and this in part is due to the fantastic team at First Steps. If you have any childcare needs look no further! These guys are the BEST!

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We are so pleased with First Steps, all three of our daughters have attended at different times and have absolutely loved it. The staff are so friendly and approachable and really care for the children. I would definitely recommend this day nursery.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son has been going to first steps since he was 1 years old. He has blossomed through 2 rooms and enjoyed all of them. He is now in little steps and loves everyday he is there. He has grown into such a confident, kind, outgoing boy which eases me that when he goes to school, he will love it. First steps is a great foundation in learning. Thank you all for what you do.
xx

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

First steps have gone above and beyond to ensure my daughter has fulfilled her potential and engaged in exciting activities since her very first day. My child settled without fuss which proves that the staff at first steps are not only professional but warm and caring. I particularly like the fact that they offer a school day type session which as a parent of older siblings is perfect and is mostly covered by the 3 year old funding. I cannot recommend this nursery highly enough and all the staff at first steps should be commended for their hard work to make sure that each and every child is cared for independently throughout their time and involved with all activities.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

I can not express enough how happy I am with this nursery, they have made both my children very happy and have helped with their development. The staff are incredibly polite and keep you up to date at all times. My children feel very safe and happy to be their 100% satisfaction.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My daughter has been going to the nursery 4.5 days a week since the age of 2.5 and will be starting school this year. It is amazing to see how confident and independent she has become after attending the nursery. She is always very happy to go as she has made lots of friends. There are times I have picked her up and she didn’t want to leave as she was having so much fun! Other children always come out happy and look like they have been well stimulated with activities. The manager and staff are extremely flexible and accommodating to requests. They arrange various parties and stay and play sessions throughout the year as well as have parent evenings where you get to spend some time going over their development and achievements. The nursery feels safe and friendly and I would highly recommend.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Caroline Marks, Owner at First Steps Day Nursery responded to this review on 05 May 2016:

It is so lovely to hear such glowing reports of the time you have spent with us at First Steps and we are fortunate to have such an excellent team. We hope you will continue to use our services either at the after school club or holiday club.

My child has attended first steps since she was 2 years old and now attends the after school and holiday club as a 5 year old. She absolutely loves it there and looks forward to Thursdays when she gets to go to the after school club. The facilities are fantastic and staff are incredibly friendly, they will go out of their way to help in any way they can. I would highly recommend First Steps to any one needing child care or a place at pre school. I will be continuing to use First Steps until my child is too old to attend, which will be a sad sad day.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Ensuring our son had the right nurturing environment was a huge pressure on me and my husband so based on other parent recommendations we decided to visit first Steps - and haven't ever looked back. The staff have a clear passion for the work they do and for the children they care for and our son was coming home every day with a new project to show us, a new skill he had learned, a story to tell about his friends or just eager to go to sleep so he could go back there again the next day! Due to my work commitments I was never able to participate in the drop offs and pick ups as much as my husband could but the staff always kept me up to date with my son's progress whenever I needed it so that I could feel involved with them (very important for an emotional mother just returning to work from maternity leave!). My son went through an extended period of painful physiotherapy to help him learn how to walk and I can honestly say that without the professional way in which the staff helped him go through his exercises on a daily basis, he probably would have taken much longer to reach his goals. Each and every member of staff working there is a credit to their profession.

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

From the moment I walked into the Nursery I knew this was the one!! Staff are always happy and looked after my son with such care!! They helped him grow into a confident young man and they were a big part of our family for 4 years!! I would have no hesitation in using them again ... it truly is, along with everyone that works there,a beautiful Nursery!!

How likely would you be to recommend First Steps Day Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

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March 2017

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