The Dolphin Pre School and Nursery

5 Raddenstile Lane, Exmouth EX8 2JH

Owner: Mellissa Bartlett

Person in charge: Mellissa Bartlett (Manager)

Local Authority / Social Services: Devon County Council

Number of Staff: 17

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 58

Age Range: from 0 years 0 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1815

When Closed: Bank Holidays & 1 week Christmas

Overview

The Review Score of 9.5 (maximum of 10) for The Dolphin Pre School and Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for The Dolphin Pre School and Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.958 for The Dolphin Pre School and Nursery is calculated as follows: ( (69 Excellents x 5) + (3 Goods x 4) ) ÷ 72 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.517 Points relating to the number of positive Reviews for The Dolphin Pre School and Nursery is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 6 Reviews ÷ 11.6 Target = 0.517

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 The Dolphin Pre School and Nursery has a Review Score of 9.5 (9.475)

Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Dolphin Pre School and Nursery?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Dolphin Pre School and Nursery

  • Mother of Child
    6

Highly recommend The Dolphin. My first child went there from 8 months to 5 years and now my second child is there (age 2) and could not fault at all. All staff are friendly and they plan great activities for the children which always makes learning fun for them.
It's like a family there - all staff know all the children and there is always a happy atmosphere. Great communication with parents (monthly newsletter, daily activity sheets and regular parents evenings) as well as great contact on an everyday basis.

How likely would you be to recommend The Dolphin Pre School and Nursery? Extremely Likely

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Average Rating:   5 out of 5

Mel Bartlett at The Dolphin Pre School and Nursery responded to this review on 24 May 2018:

Thanks, Emily, it's a pleasure to have you as part of the Dolphin Family.

The Dolphin is a fantastic nursery and pre-school. Our now 7-year-old daughter attended from age two until she started school and our son, who is almost three, started at 11 months old. All teachers and keyworkers have been brilliant and we have always felt well informed about all aspects of our children's development and progress. All of The Dolphin staff are welcoming and very attentive to the children. The nursery has excellent indoor and outdoor facilities with a professional, yet family-run atmosphere, which for us is what makes it stand out from other settings in the area. The meals are cooked on site and both of my children have always eaten well and enjoyed mealtimes. As a parent, you feel like your opinion is listened to and appreciated and communication with parents is very good, with daily updates and regular emails. I feel that The Dolphin gives children an excellent foundation for starting primary school.

How likely would you be to recommend The Dolphin Pre School and Nursery? Extremely Likely

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Average Rating:   5 out of 5

My 2-year-old daughter has been going to The Dolphin Pre-School and Nursery for just over a year now and loves it! The staff are brilliant and do lots of fun activities. I struggle to get my daughter to leave every time I pick her up!

How likely would you be to recommend The Dolphin Pre School and Nursery? Extremely Likely

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Average Rating:   5 out of 5

The nursery has provided excellent care from the start and provides me as a parent with a day to day information sheet and a weekly review of everything my son has done. It is very detailed and lovely to see. The food is excellent and my son is very settled and happy.

How likely would you be to recommend The Dolphin Pre School and Nursery? Extremely Likely

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Average Rating:   5 out of 5

We have felt very welcomed at Dolphin from the minute we put in an enquiry. My daughter seems to love going and I love seeing her progress and what she’s been up to throughout her days there in her ‘All About Me Book’. My daughter's key worker is amazing and she adores her. Each week she is in they provide her with excellent activities to aid her learning and my daughter looks as if she can’t wait to join in! All the girls are so professional, friendly and cannot do enough for you.
Overall I would recommend this nursery to anyone!

How likely would you be to recommend The Dolphin Pre School and Nursery? Extremely Likely

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Average Rating:   5 out of 5

I moved my daughter to The Dolphin as she was struggling to settle at a larger local preschool. She loves her new school and all the key workers work so hard to make their day full of exciting activities and fun play. I love the “about me book” which she takes home every week documenting what they have been up to! Lovely staff who are super friendly and kind to the children. Highly recommend.

How likely would you be to recommend The Dolphin Pre School and Nursery? Extremely Likely

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Average Rating:   4.8 out of 5

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