Pennies Day Nursery - Mark Cross

The High Street, Mark Cross, Crowborough TN6 3PJ
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Top 20 award
10 111 Reviews
  • Pennies Day Nursery - Mark Cross, Crowborough
Situated in the beautiful village of Mark Cross, East Sussex, this setting offers childcare close to Tunbridge Wells and Crowborough. Mark Cross is a well-established nursery, with pre-school and kids club facilities.

Mark Cross provides a welcoming home setting, with a very large garden designed to provide space and adventure for every child. This pre-school prepares children for starts in local schools and the bus runs to and from local schools for the kids’ club. Mark Cross was rated Good by Ofsted (August 2023).

Pennies At Mark Cross is situated in the village of Mark Cross in East Sussex and offers exceptional care for children from three months to five-years-old. The nursery offers a large outdoor facility and home-cooked food to support the healthy development of each child.

Pennies at Mark Cross has an excellent team and care facility for all children's needs.
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Type of Service

  • Day Nursery
  • Open all year
  • Full Day Care
  • Sessional Day Care

Group/Owner

Person in Charge

  • Victoria Atkins (Manager)

Number of Childcare Staff

  • 20

Total Places for Children

  • 64

Age Range

  • from 0 years 3 months
  • to 5 years 0 months

Funding & Fees

  • Per day:
    Under 2's £104.50
    2-3 yrs £102.50
    Over 3's £101.50

Opening Times

  • Monday 07:30-18:30
    Tuesday 07:30-18:30
    Wednesday 07:30-18:30
    Thursday 07:30-18:30
    Friday 07:30-18:30

When Closed

  • Bank Holidays & 1 week at Christmas

Pennies Day Nursery - Mark Cross Reviews (111)

10

Pennies Day Nursery - Mark Cross has a Review Score of 10 (9.956) out of 10, based on 19 reviews in the last 2 years.
Over all time Pennies Day Nursery - Mark Cross has 111 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pennies Day Nursery - Mark Cross
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Total of 111, showing 21-40
Review from Amy D (Mother of Child) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My one-year-old daughter started nursery on 01/10/2023 after spending her entire first year with me. She initially took time to adapt struggling with food, sleep, and play, but her key workers at Pennies were extremely kind and reassuring. My daughter received lots of cuddles, focus and attention in
those first few weeks and now she is beginning to flourish. She has gone from crying on drop off to bum shuffling off without so much as a backwards glance to play with her friends and all the wonderful toys. She eats well, sleeps well and has lots of fun playing indoors and out. I receive a daily handover and she clearly loves and appreciates her key workers often smiling and giggling at them when I pick her up at the end of the day. I was initially nervous about sending my daughter to nursery 5 days per week 7:30-17:00/18:30. Pennies really does feel like a home away from home. I genuinely believe my daughter is happy at Pennies and I cannot wait to see how she develops over the next year.
Reply from Naomi Williams, Marketing and Social media Manager at Pennies Day Nursery - Mark Cross
It's heartwarming to hear about the positive experience your one-year-old daughter has had at Pennies Nursery. The journey from her first day to now is truly remarkable, and it's a testament to the…read more
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Review from Kimberley W (Mother of Child) published on 27 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been going to nursery since he was 17 months. Hes now 4 years old! He has flourished at Pennies Day Nursery - Mark Cross and become the caring little boy off the back of the nursery. The staff form such a lovely relationship with the children, parents and each other which leaves the atmosphere
to feel very much like a family unit. My son has built great relationships across the nursery and hopefully continues to do so in afterschool/breakfast clubs. We are so pleased he went to this nursery as his personal development and learning has been remarkable. There really is no other nursery that we would consider to put our second child in! It really is a no Brainer! Well done to all the staff at Pennies Day Nursery - Mark Cross for all that they do. You guys are truly amazing and should leave every day feeling proud at the legacy you're leaving for the kiddies in preparation for big school and the development they have accomplished. Thank you!
Reply from Naomi Williams, Marketing and Social media Manager at Pennies Day Nursery - Mark Cross
Thank you so much for sharing your heartwarming journey with us! It brings us immense joy to hear about your son's flourishing experience at Pennies Day Nursery - Mark Cross and how he has transformed…read more
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Review from R P (Mother of Child) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had a great experience with Pennies Day Nursery, Mark Cross. Our son loves to go. The staff are always kind and caring towards him. He is slightly behind his peers and is also very picky about food. Staff have made a referral for extra support for him and have been keen to find out ways to support
him further. We have appreciated this going the extra mile for him.
We have struggled to get extra sessions for him because the nursery is so popular and busy but this hasn’t been too much of an issue as he would likely struggle with longer days at the moment.
Reply from Naomi Williams, Marketing and Social media Manager at Pennies Day Nursery - Mark Cross
Thank you for sharing your wonderful experience with us at Pennies Day Nursery, Mark Cross. We're thrilled to hear that your son loves coming to the nursery, and we take great pride in providing a…read more
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Review from Caren P (Mother of Child) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say other than wow what a nursery! We now have both our children at Pennies and we couldn't speak more highly of them. The support that they provide to the children and the parents is exceptional.
Our son has built such lovely friendships with the staff and loves walking in the door every
morning to see everyone. He loves wearing everyone out asking for 'more' of every fun activity. Not to mention all the crafting, sensory and outdoor time that he gets to experience.
Our daughter has only started last month but already thriving, smashing her naps and now munching down on all the wonderful food. As she has a dairy allergy I started off concerned about how this would be managed but have been so reassured and confident that they have everything in hand.
Pennies provide a wonderful environment that I could never dream of creating at home. I'm so glad that we decided to place our children in their care.
To all the Pennies staff, thank you
Reply from Naomi Williams, Marketing and Social media Manager at Pennies Day Nursery - Mark Cross
Wow, what a lovely review! It's our aim to make sure every child is welcomed and feels part of what we do and we are glad to hear that your son and daughter are thriving at Pennies. We work hard to…read more
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Review from Lizzy T (Mother of Child) published on 20 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our son started at Pennies at 10 months old just over a year ago and we have been very happy with the care so far. He loves going to nursery and whenever we’ve had a chance to watch him without seeing us, he has seemed happy and content and interacting with all the staff. We enjoy seeing what he’s been
up to on the app.
Our family are vegan and our son has a soy intolerance so we were really unsure if he could be catered for but the kitchen does a wonderful job at providing a variety of choices for him.
We started him at Pennies as my husband works at the primary school next door and had heard so many wonderful things from other parents but more importantly, the children who had been to Pennies for nursery, or still attend the after-school/holiday club.
My only criticism is that it is very irritating to pay for bank holidays when the nursery is closed. This is because he attends on a Monday but if he attended on a Wednesday for example, he would get the days that we pay for.
Reply from Naomi Williams, Marketing and Social media Manager at Pennies Day Nursery - Mark Cross
Wow, what a lovely review! Thank you so much for taking the time to leave such kind words. We pride ourselves on ensuring that children love coming to us. Sharing your positive experience and taking…read more
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Review from N-J C (Mother of Child) published on 17 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fantastic nursery both my son's absolutely love! They have both attended from 3 months and their confidence and development is a true credit to the team. The nursery has a positive and friendly aura and all the staff are so helpful and really care about the children's development. The nursery has
a wonderful big garden for the children to enjoy with an array of climbing frames and toys. All meals are included, nutritious and I know they are getting everything they need for the day.
Reply from Naomi Williams, Marketing and Social media Manager at Pennies Day Nursery - Mark Cross
Thank you for taking the time to leave a review, we are very pleased to hear that both of your sons enjoy coming to pennies. As a family-run company, we pride ourselves upon making positive…read more
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Review from Jennie H (Mother of Child) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love Pennies Day Nursery. Both my little boys attend and thoroughly enjoy it.
My eldest is two and Pennies has taught him so much, he’s been there for over a year now. At first, he cried at every drop-off but everyone at Pennies was so lovely and kind and now he goes walking in with no problem!
He has developed so much with his language, counting, colours and shapes. He has made so many friends. Sometimes he’s had such fun he doesn’t want to come home at the end of the day!
My youngest is eighteen months and also loves it. His separation anxiety has improved a huge amount and has really helped me at home too all thanks to Pennies! He loves to explore all the new toys and activities and of course all the extra attention!
The food is lovely and the boys eat so well, they have catered amazingly for one of them who is milk and soya free.
Staff are a friendly and approachable and they don’t keep changing! We struggled with this at our previous nursery but they’ve been so constant at Pennies.
Reply from Naomi Williams, Marketing and Social media Manager at Pennies Day Nursery - Mark Cross
We are so pleased to hear that both of your boys love coming to Pennies at Mark Cross. We pride ourselves on ensuring that children love coming to us and we are glad to hear your son doesn't want to…read more
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Review from Tom A (Father of Child) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son attends Pennies Day Nursery - Mark Cross three and a half days per week. He is nearly three years old and has attended since he was ten months old.
He has built brilliant relationships with the staff, who show the utmost care for the children. They offer advice when looking at his development
and really work with us to support him.
He is building great relationships with other children and is so confident in social situations. Again, really supported and developed by the staff.
He has nutritious meals and always comes home telling me what he has eaten.
We really love the home-from-home environment and outside space. By far an amazing environment for our little chap who loves to learn outside. They go out in all weathers and he loves this.
Reply from Naomi Williams, Marketing and Social media Manager at Pennies Day Nursery - Mark Cross
Thank you for taking the time to leave such a lovely review! We are glad to hear that your son enjoys his time at Pennies Mark Cross. We do have such an excellent staff team and it is lovely to hear…read more
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Review from Claire J (Mother of Child) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pennies is a wonderful nursery. The staff go above and beyond, keep the children well entertained and teach them lots of valuable skills through play. They helped my eldest so he was well prepared to start school. There is a fabulous garden for the children to run around in whatever the weather (they
will be dressed appropriately for the weather by staff) and they also provide a nutritious menu.
Reply from Naomi Williams, Marketing and Social media Manager at Pennies Day Nursery - Mark Cross
Thank you for taking the time to leave such a positive review. We always try our best to make our preschool children as prepared for school as possible through simple independent building tasks and…read more
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Review from Julie P (Mother of Child) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter loves going to Pennies Holiday Club. She enjoys the creative activities, the outdoor activities, playing with the different ages of children and the trips. She also enjoys the food, which is good for a fussy eater, including vegetarian and vegan options.
The staff are always friendly and
obviously caring. They are inclusive of dads not just mums, which is important and not always the case in our experience.
Pennies do their best to stay open in extreme weather conditions, on one occasion managing without electricity for part of the day.
The hours are good for our work shifts and although out of our way we are happy to do the extra mileage as Pennies are so liked by us and our daughter. It is well run by professional, helpful and caring staff. Thanks Pennies!
Reply from Naomi Williams, Marketing and Social media Manager at Pennies Day Nursery - Mark Cross
Hello Julie,
Thank you for taking the time to leave such a lovely review about Pennies Kids Club!
We are so glad that your daughter enjoys coming to PKC, we try our hardest to develop different food…read more
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Review from C S (Mother of Child) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The kids absolutely love going to Pennies Kids Club during the school holidays. We know the kids are safe, well and happy there. The weekly day trips are an absolute highlight. The staff are a great bunch. Extremely happy to recommend.
Reply from Natalie Larmour, Administrator at Pennies Day Nursery - Mark Cross
Thank you so much for a review that highlights the work done by our PKC (kids club) in the holidays. Because our setting is primarily known as a nursery some people miss the other work we do so we're…read more
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Review from Huw W (Father of Child) published on 15 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have now chosen Pennies Mark Cross for our son after a show-around.


The reason why we chose Pennies Mark Cross was because everyone looked very happy to be there from kids to carers and that was lovely to see, and I was getting choked up about how much our son would love it there. I did not have

to ask any questions as the staff told me everything while we walked around. Our son really loved his first session, there was a scene when we told him he had to leave Pennies and come home!
Reply from Natalie Larmour, Administrator at Pennies Day Nursery - Mark Cross
Thank you for this review. We're really glad you noticed how happy everyone seemed when you came. It's something we work hard to achieve and much of that involves understanding children and their…read more
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Review from J C (Mother of Child) published on 11 March 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My children go to the after-school club. The younger children love going but there are not many older children (year 3 and above) so they can struggle a bit. Recently fees went up approximately 50% and although I appreciate minimum wage is going up and some other costs will have increased this is a
much bigger increase than anticipated and with only one month's notice has been very difficult financially for a lot of parents. Unfortunately, the management also didn’t even respond to a lot of emails regarding the issue.
The staff on the ground try to provide a lovely environment for my children. It can be hit and miss with some staff better than others, and some sending children home after not eating their tea but also not offering a sandwich as an alternative. The cost is now prohibitive and out of place in our location where the other local school charges far less for their after-school club. The management team have also not dealt with the recent issues very well.
Reply from Natalie Larmour, Administrator at Pennies Day Nursery - Mark Cross
Thank you for taking the time to write this review. We do read all reviews and take on board all comments. You're right to highlight the reasons for fee changes, a decision we never take lightly.…read more
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Review from Patrick J (Father of Child) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pennies were fantastic at helping our son settle in. He’s been there for a year now and has made some lovely friends and has a strong bond with some of the staff. They’re a lovely team and always welcome him with a big smile
Reply from Natalie Larmour, Administrator at Pennies Day Nursery - Mark Cross
Thank you so much for this review. It's our aim to make sure every child is welcomed and feels part of what we do. We really appreciate also that you mentioned the smiles that welcome your son every…read more
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Review from Amy B (Mother of Child) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is my son's second year at Pennies Day Nursery and he has just excelled in all development stages thanks to the team at Pennies. He loves the home-cooked meals prepared in-house and he has made some really lovely friends. I would recommend Pennies Nursery to anyone looking for a safe, playful and
reliable setting for their child.


Really look no further.

Reply from Natalie Larmour, Administrator at Pennies Day Nursery - Mark Cross
Thank you so much for taking the time to write a review for us. It's always helpful for our team when reviews highlight particular things that are valued by families (like the home-cooked meals and…read more
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Review from Diane B (Mother of Child) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff - firm, encouraging, fun and friendly. Everything you'd want in a childcare setting. The outdoor space is just fab and the kids are out there in all weather unless they don't want to go out. We've used Pennies for about 3 years and recommend it to everyone that listens.
Reply from Natalie Larmour, Administrator at Pennies Day Nursery - Mark Cross
Thank you so much for taking the time to review us. We appreciate reviews from people who have been with us for years and really appreciate the range of things we offer, including all the time spent…read more
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Review from Sarah M (Mother of Child) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pennies Day Nursery is a fantastic nursery, my daughter has been going since she was a year old and her speech and confidence has grown and grown. She’s made friends and has such an amazing relationship with the staff there and her key worker. She’s learns something new every day and is coming on leaps
and bounds. They play outside a lot which I think is extremely important for kids. I couldn’t fault Pennies one bit and would happily recommend them to any family.
Reply from Natalie Larmour, Administrator at Pennies Day Nursery - Mark Cross
We really appreciate the time you have taken to write such a comprehensive review and the attention to detail. We work hard to ensure all areas (both the spaces we use and the different things we do)…read more
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Review from M W (Father of Child) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pennies Day Nursery offers amazing care and the staff there are amazing - very switched on, upbeat and seem to enjoy what they do. The facilities are good, especially the extensive outside area where they encourage the kids to spend slot of time. I’m very happy that my children are here.
Reply from Naomi Williams, Marketing and Social media Manager at Pennies Day Nursery - Mark Cross
Thank you for taking the time to leave a review. We have always been proud of our outside area and our staff are always looking for ways to improve it to make the outdoor experience more enjoyable for…read more
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Review from Natalie L (Mother of Child) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pennies have been wonderful in transitioning our little one into the world of nursery. I was apprehensive about going back to work but they have made it easy and I know our child is in good hands. My husband and I enjoy reading the daily reports and getting pictures through the tapestry app so we can
see little one enjoying themselves and making friends. Their approach is both caring and educational which we have found reassuring. The team are approachable and easy to chat to. We look forward to watching our child grow and develop at Pennies Day Nursery.
Reply from Naomi Williams, Marketing and Social media Manager at Pennies Day Nursery - Mark Cross
Thank you for sharing this. We understand how important it is to feel safe and secure leaving a child with us and we're thankful you posted this for others to read as they face the same decision you…read more
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Review from Anabel T (Mother of Child) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not fault Pennies Day Nursery and their wonderful staff who look after my daughter at after school club and during the half terms so that I can work. She is very shy, quite nervous and they took her under their wing and made her feel so welcome. I am so impressed with all of the staff and how
kind and thoughtful they all are. My daughter loves it and is always coming home with all the little arts and crafts that she has made. I could not find one fault. I am so lucky to have found Pennies.
Reply from Naomi Williams, Marketing and Social media Manager at Pennies Day Nursery - Mark Cross
Thank you for sharing this positive experience and particularly for highlighting how caring and attentive our staff are to make sure your daughter feels welcome.
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Current Review Score: 10.0 (9.956)

Overview of Review Score

The Review Score of 10 (9.956) out of 10 for Pennies Day Nursery - Mark Cross is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Day Nursery is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.956 for Pennies Day Nursery - Mark Cross is calculated as follows: ( (218 Excellents x 5) + (10 Goods x 4) ) ÷ 228 Ratings = 4.956
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pennies Day Nursery - Mark Cross is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the number of registered child places in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Day Nursery registered for a maximum of 50 child places has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 number of registered child places is 12.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Day Nursery does not have a review in the last 24 months, then it will not have a Review Score.

Child Vacancies

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Awards / Recognitions (4)

Meet the Team (2)

Victoria

Victoria Atkins

Job Title: Nursery Manager Joined: 2016

My childcare career began 10 years ago when I started working in the Mark Cross setting. There, I gained my Level 3 qualification in 2010, in which I developed my experience in becoming the Under Two’s Supervisor before being promoted as the Deputy Manager of this nursery.


When Pennies took over the company, I received the great privilege to be able to lead such a good team of childcare practitioners. In continuing my personal aspirations and being an active learner, I keep up to date with all childcare issues and have, since being Manager, completed a variety of management training courses.

Rebekah

Rebekah Waterhouse

Job Title: Deputy Manager Joined: 2016

I began my childcare journey in 2007, leading to completing my NVQ Level 3 in Childcare, learning and development in 2009 whilst working with young children. I have worked in a variety of roles during my career, therefore developing my role as a leader. I joined Pennies in July 2017 and I love being within a positive and inspiring team!


I work in the office but still on the nursery floor to support staff, children and parents. I completed my Foundation Degree in July 2019, and remain to be a consistent active learner throughout my childcare career, in addition to being one of the Designated Safeguarding Leads.

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