Treetops Nursery - (Sutton)

128 Grove Road, Sutton SM1 2DD

Treetops Nursery Grove Road is a nursery service that looks to contribute in a positive and healthly manner to the early years of children from the Sutton community, through trained and professional carers and a well-equipped facility. It is being refurbished in December 2015.

The service looks to respect the thoughts and concerns of parents who depend on its input, while respecting the standards set out by regulators and other childcare experts.

Staff look to take on board any individual health concerns or special needs and tailor the service to suit.

Group: Treetops Nurseries Ltd

Person in charge: Lorraine Rathborn (Manager)

Local Authority / Social Services: London Borough of Sutton Council

Number of Staff: 14

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care, Sessional Day Care

Total Places for Children: 43

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0730-1800

When Closed: Bank Holidays & Christmas

Overview

The Review Score of 9.4 (maximum of 10) for Treetops Nursery - (Sutton) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Treetops Nursery - (Sutton) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.769 for Treetops Nursery - (Sutton) is calculated as follows: ( (124 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 156 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.581 Points relating to the number of positive Reviews for Treetops Nursery - (Sutton) is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.6 Target = 0.581

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Treetops Nursery - (Sutton) has a Review Score of 9.4 (9.350)

Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Treetops Nursery - (Sutton)?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Treetops Nursery - (Sutton)

  • Mother of Child
    12
  • Father of Child
    1

The staff are amazing, my little boy has attended the nursery since he was 9months old and he's now over 2 yrs and he loves it!

The food must be good as he always asks for more at lunchtime!

How likely would you be to recommend Treetops Nursery - (Sutton)? Extremely Likely

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Average Rating:   4.8 out of 5

The hardest thing is to leave your little baby at Nursery but with the excellent care and attention to detail the staff at Treetops (Sutton) make you feel at ease and help you and your little one to adjust so well into nursery life. The staff are fantastic.

We loved the homely atmosphere of this nursery, excellent cleanliness and the layout of rooms tailored to each age group. Various daily activities are prepared for the children and assessments are carried out from the baby stage and records kept of progress of your child, which you have access to anytime. Yes, we have parents evenings at Nursery too!

The staff have always been helpful with regards to any issues that arise and quick to address these. If you are unhappy with anything they are so approachable and encourage you to speak to them at any time.

Overall we are so happy to have found such a lovely environment for our little one to go to every day.

How likely would you be to recommend Treetops Nursery - (Sutton)? Extremely Likely

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Average Rating:   4.7 out of 5

My daughter (aged 2) has had an excellent experience here since starting at 10 months. The staff are kind and fun, and she has had such a positive experience attending. She can be quite shy and they have really worked to grow her confidence and encourage her to participate. Recommended.

How likely would you be to recommend Treetops Nursery - (Sutton)? Extremely Likely

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Average Rating:   4.8 out of 5

My daughter has been attending this nursery since she was nine months old, and she is now 19 months - she LOVES it! Not only that, but myself and my husband LOVE it! She has grown so much as a person, and they have really helped in her development and in nurturing her too. The organisation within the nursery is to the highest of standards, and they definitely understand my daughter next to myself. They give her so much love and support, along with showing us as her parents the same as well. Our daughter seems to be going through a bit of a stubborn phase, however mentioning the names of her key workers seems to stop the misbehaving and encourage her to get ready and leave the house with no problems at all - because she really, really looks forward to going in. To see her happy little face when we leave her there, as well as when we pick her up - this nursery goes above and beyond and I would completely recommend it to any parent who is looking for a nursery for their child!

How likely would you be to recommend Treetops Nursery - (Sutton)? Extremely Likely

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Average Rating:   5 out of 5

My little boy started at Treetops in September 2017 and absolutely loves it. The staff are so caring, there are lots of activities and my son (17 months) has come on leaps and bounds.

How likely would you be to recommend Treetops Nursery - (Sutton)? Extremely Likely

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Average Rating:   4.8 out of 5

Treetops nursery Sutton is a fantastic nursery that I cannot recommend highly enough.
My son loves attending and settled quickly.
He engages in a variety of activities, crafts, baking, singing and outdoor play.
All staff are friendly and know my son well, even those who have never looked after him.
He sleeps and eats well there and is a very happy little boy!

How likely would you be to recommend Treetops Nursery - (Sutton)? Extremely Likely

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Average Rating:   4.7 out of 5

Treetops is a lovely nursery, I'm very pleased with it. My son has been attending for almost a year, he settled very well and since then he is always happy to stay in the mornings and very often, he doesn't want to leave in the afternoon. This tells me how much he enjoys being in Treetops. The managers and staff are very friendly, caring and polite. We always received a warm welcome and my son is always addressed by his name by all. I'm always told about my son's day with great detail. They always keep us informed my email about what's going on in the nursery and the communication has always been friendly and professional. The facilities are wonderful, big rooms, clean and nicely decorated and the outside area is lovely.

How likely would you be to recommend Treetops Nursery - (Sutton)? Extremely Likely

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Average Rating:   5 out of 5

Sonia Harvey, Marketing & Events Manager at Treetops Nursery - (Sutton) responded to this review on 03 Mar 2017:

Many thanks for your review, the team will be thrilled to hear your comments.

My son came to this nursery for 3 and a half years before going to school last year - he gained great skills which set him up for that. My daughter also attends and enjoys her time here with the staff that look after her.

How likely would you be to recommend Treetops Nursery - (Sutton)? Extremely Likely

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Average Rating:   4.3 out of 5

Treetops is a very lovely nursery very happy and welcoming such a lovely team vibe. my youngest child still attends the nursery and enjoys it very much and has made some lovely friends. My oldest child is now in school but did come to Treetops and used to have a lot of fun doing the amazing daily activities there and every staff member made it so loving and happy for them to be here. The manager there now is very polite and helpful and does everything to help as much as she can.

How likely would you be to recommend Treetops Nursery - (Sutton)? Extremely Likely

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Average Rating:   4.8 out of 5

Treetops is a happy and friendly environment. The staff are always welcoming to me and my child the days we come in. We are always informed of any events or activities that will take place via email. The whole team are all so loving and caring to the children. My daughter always loves coming to nursery and has an amazing time.

How likely would you be to recommend Treetops Nursery - (Sutton)? Extremely Likely

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Average Rating:   4.7 out of 5

The staff at Treetops are very engaging with the children and always make us feel welcome. My son always enjoys his day when at the nursery. The chef is phenomenal, there is always a healthy home cooked meal.
Since new staff and the change around in the nursery, it has really improved. The new manager has turned the nursery around.

How likely would you be to recommend Treetops Nursery - (Sutton)? Extremely Likely

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Average Rating:   4.5 out of 5

The service that treetops offer I could not ask for a better nursery for my child, friendly and professional staff, to great food and enjoyable learning.
My child enjoys every moment that they are at nursery and has a great bond with the staff.
My child's happiness is the most important thing to me.
I have been able to go to work knowing that my child is happy and in good hands.

How likely would you be to recommend Treetops Nursery - (Sutton)? Extremely Likely

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Average Rating:   5 out of 5

All staff at Treetops are very welcoming to both myself and my daughter. She has come out of her shell since attending. I highly recommend this nursery to anyone.

How likely would you be to recommend Treetops Nursery - (Sutton)? Extremely Likely

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Average Rating:   5 out of 5

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