First Steps Nursery, Redhill, Surrey
First Steps Nursery, Redhill, Surrey
First Steps Nursery, Redhill, Surrey

First Steps Nursery offers high-quality care for children from three months to five years old.

First Steps provides children with the opportunities to encourage and develop their social skills, self-confidence and independence by the planning of activities for each child’s individual learning and development.

The nursery rooms are spacious and well resourced. The nursery garden is divided into many different learning areas where the children can play, explore and learn.

The staff are highly qualified, vetted and have a first aid qualification.

All meals are freshly prepared and cooked on the premises and all dietary needs are catered for.

Owner: Jacqui Tidey

Person in charge: Caroline Underwood (Manager)

Local Authority / Social Services: Surrey County Council

Number of Staff: 19

Service Offered: Day Nursery (Privately Owned), Open all year, Full Day Care

Total Places for Children: 60

Age Range: from 0 years 3 months to 5 years 0 months

Opening Days: Mon-Fri

Opening Hours: 0800-1800

When Closed: Bank Holidays & Christmas

Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 First Steps Nursery has a Review Score of 9.6 (9.622)

The Review Score of 9.6 (maximum of 10) for First Steps Nursery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for First Steps Nursery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Day Nursery / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Day Nursery receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.622 for First Steps Nursery is calculated as follows: ( (184 Excellents x 5) + (80 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 275 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Day Nursery to friends and family?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Day Nursery with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for First Steps Nursery is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 18 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend First Steps Nursery?

  • Extremely LIKELY
    20
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to First Steps Nursery

  • Mother of Child
    17
  • Father of Child
    5
  • Aunt of Child
    1

My son has settled incredibly well into his new nursery environment, he is a happy and confident child, he always says he's had lots of fun at nursery with his friends.
The nursery teachers are caring but firm and really understand each family situation and adapt to this as best they can.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Satisfactory

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Excellent

Food / Nutrition: Satisfactory

Management: Good

Cleanliness: Satisfactory

Safeguarding: Good

Value for Money: Good

I really like the team in First Steps Nursery. They are very friendly and I can see all of the ladies have good qualifications. My baby is always happy when I come to take him home. I was surprised that one of the team members wanted to learn and knows some words in my national language which is Polish - it so nice to hear it and I was so impressed.

How likely would you be to recommend First Steps Nursery? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Satisfactory

What can I say... I am amazed at how quickly my son had settled, I wish this would have been the 1st nursery I tried!
ALL the staff are super friendly, helpful and compassionate about the children they look after. Any queries or issues (not that there are any) they get solved straight away! I don't have to worry about my son at all, he's come on leaps and bounds since being here, I absolutely LOVE this nursery!
I recommend and praise this nursery to anyone that will listen!
The little park trips they do my son loves! The little shopping trips he loves also!
The food he obviously enjoys as it's EVERYWHERE on his top, so it must have been yummy!
He really enjoys the outdoor play set and he's made so many new friends!!
I love it!! My son loves it and we are all happy!!!
Thank you so much for everything you all do for my son!

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

We are delighted with First Steps nursery since our son started in April. He enjoys going every day and comes home full of tales of what he's been up to with new words and phrases every time!

I would highly recommend First Steps to anyone.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

First steps have been very welcoming and have made my transition back to work and leaving my one-year old that much easier.
They are always happy and smiley at drop off and pick up, and are more than happy to talk about how my daughter is settling if I call during the day.
My daughter seems to enjoy her time in the baby room, playing with her carers and baby friends.
They do lots of fun activities and help celebrate birthdays and special events.
The online learning portal is great to access to see what she has been up to during the day and seeing her development over the months.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

First Steps Nursery is a lovely nursery for children to attend. The children are well looked after by caring and kind staff (there doesn't seem to be a high turnover of staff either, so there is consistency in key workers and who the children see day to day) and the team plan lots of varied, educational and fun activities throughout each day. The outside space is excellent, and so are the facilities and toy selections inside the rooms. Highlights for my son include having the zoo come to visit and having chicks hatching in the nursery room, and water play outside on sunny days.
My son loves coming to nursery, and we love it too.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Excellent

First Steps Nursery in Merstham are a great bunch. We have no issues, they offer full support and care. We would highly recommend First Steps Nursery to everyone. .

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

We are very happy with First Steps Nursery in every aspect. We put our child in in January 2016 full time first and then part time when my wife changed her working hours. The nursery has been very helpful in accommodating the change of days.
We can see the owners do their best to improve and renovate the nursery.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

The nursery is very good. My child is in the baby room and I feel the care in this room is exceptional taking into consideration the individual needs of each child. The nursery now offers e-learning which allows parents and careers to communicate much more easily.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Good

My three youngest have all attended First Steps Nursery. They have always enjoyed their time at nursery and will regularly get up in the morning asking if they are going to nursery today. When there were additional needs they were on the ball and got things in place quickly and have always been helpful and supportive.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Good

Activities: Excellent

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Good

Lovely nursery facilities, recently refurbished to a good standard.
Baby room has a sleeping area equipped with individual cots. Truly amazing staff, very caring.
Welcoming atmosphere.
My kids love it and I highly recommend it.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Excellent

Value for Money: Satisfactory

The nursery is very clean but I wished it is not the staff (teachers) who have to do the cleaning. This should happen after all staff and kids are gone and not when there are still children around.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Satisfactory

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Both my children have been to First Steps in Merstham and they have both enjoyed it. My youngest will return at a later date as I feel the staff put the children first and due to this the children thrive. I would recommend this nursery to anyone that wants the best for their children.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

The overall experience is good, over the 2 year period I noticed the excellent progression of my daughter in early learning. There are good nursery and preschool activities (shopping, visiting the local community, the library) outdoor activities (playing in the garden and socialising) and inside activities including arts and crafts.
Another positive is the daily feedback on our child in the preschool environment.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Good

Activities: Excellent

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Satisfactory

Great nursery. Very caring atmosphere. My daughter is very happy here and always keen to go in. She comes home happy, having enjoyed herself. Would not hesitate to recommend.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My daughter started at First Steps in September and settled really well. She loves the baby room and the staff in there. The staff are friendly and caring towards my child which is always one less thing to worry about! It means I can work knowing she is happy and settled.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities / Outside Space: Excellent

Learning: Good

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

Lovely nursery. My daughter was there for 4 years and now my 8-month-old son is there too. They have recently redone the garden and nursery and are still renovating to bring everything up to high standards. Nice and clean.

How likely would you be to recommend First Steps Nursery? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities / Outside Space: Good

Learning: Good

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Good

Cleanliness: Good

Safeguarding: Good

Value for Money: Good

The staff who look after the children are great and the kids are happy there. That is the reason they are still there; the management at the nursery I think is an issue. Communication with parents is seriously lacking. At the time of a lot of staff turnover, there was no explanation or reassurance given to parents. All email communication from the owner is curt and the impression is that she is more concerned about money than the children. We also feel that the children are given too many sweets and sugary.

How likely would you be to recommend First Steps Nursery? Neither Unlikely or Likely

Average Rating: 

 3.5 out of 5

Facilities / Outside Space: Good

Learning: Satisfactory

Resources / Equipment / ICT: Good

Care: Good

Activities: Good

Staff: Good

Food / Nutrition: Good

Management: Very Poor

Cleanliness: Good

Safeguarding: Good

Value for Money: Satisfactory

Jacqui, Director at First Steps Nursery responded to this review on 20 Feb 2017:

Thank you for bringing your concerns to our attention. After your meeting, I am confident that we have addressed any communication difficulties and that you have confirmed you are now more than happy with the nursery overall.

I have only good things to say about First Steps Nursery. Our little boy has been going there since he was 8 months. The staff are outstanding and they have taken such good care of him. He is a very happy boy and enjoys every day there. They have a big variety of toys and activities and they are constantly getting new things to challenge their little minds. An amazing place altogether.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My son has been attending First Steps for the past two years. I have nothing but praise for the dedicated staff who always have the children's best interest at heart. The variety of activities for learning in immense both indoors and out. The nursery chef is fantastic and was able to cater for my sons dairy free diet.

Since starting as a baby my son has blossomed into a confident, outgoing child. I will definitely be using the nursery to care for my second baby when the time comes to return to work full time.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

This is a fantastic nursery with excellent caring staff. Since my daughter started at the nursery the staff have been fantastic, her key-worker helped and offered advice during her free settling in sessions. When the time came to leave her on her first day my wife and I were happy in the knowledge she had built a bond with her key-worker. The baby unit is not too big with just 12 babies which allows babies to receive continuous care from a small team of dedicated staff. I would not hesitate to recommend this nursery.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Good

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My niece has been attending First Steps Nursery for 2 years and she is very happy there and settled in really well. All the staff are extremely friendly and helpful and really well trained. I would recommend this family owned nursery to everyone.

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Excellent

Care: Excellent

Activities: Excellent

Staff: Excellent

Food / Nutrition: Excellent

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

My child has been going here for nearly a year now and all I can say is that it is brilliant. Before First Steps she went to a playgroup and hated it, cried every time she went in and was unsocial and not very confident. First steps have helped her to build up her confidence in social settings and around new people and within the year she has grown, developed and made lots of friends. She happily goes into the nursery and has NEVER cried (even when she was settling in).

The staff are friendly and easy to talk to, they let you take home your children's folders whenever you like and my daughter frequently comes in and talks about the staff and says she loves them. She comes home at the end of every term with a massive bundle of paintings, collages and drawings. They take the children on trips to the local nursery or park which is something I have never seen another nursery do but is hugely important.

All I can say is thank you and I don't want my child to leave to go to school, I wish I could keep her at First Steps forever!

How likely would you be to recommend First Steps Nursery? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities / Outside Space: Excellent

Learning: Excellent

Resources / Equipment / ICT: Good

Care: Excellent

Activities: Good

Staff: Excellent

Food / Nutrition: Good

Management: Excellent

Cleanliness: Excellent

Safeguarding: Excellent

Value for Money: Excellent

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