Abbs Cross Day Nursery Rainham

Our son has attended this fantastic nursery since he was 8 months old and has now moved into the Starfish room from the age of 2. All staff who have cared for him have been outstanding. There is a fair amount of staff turnover but we expect that in childcare. The outside areas are engaging and safe for the children and perfect for (nearly!) all-weather play. The observations on the online portal and quick email/ telephone responses always reassure us that our son is happy and confident within the setting. I would recommend this nursery without any hesitation.

Unfortunately, this nursery in my view does not meet the quality standards that I expect for my baby. Outdoors space is very dirty, the doors are kept open during the day and in cold February months, and babies do play around next to open garden doors. Babies are allowed to go outside with their indoor clothes and with no shoes, which in winter months is shocking. I understand due to Covid they need to ventilate but as a parent for me is unacceptable that this is done with double garden doors opened where the draft is catching straight to a child who is crawling on the floor. The complaints procedure is very poor and when I complained, I was left feeling that all the stuff was made up and instead of an apology I was offered “good luck with your new nursery”. That is not the support and understanding I am looking for from the nursery. Afterall I expect 100% communication when leaving my child. All in all, I did not feel secure or safe to leave my baby there and would not recommend Baby Nest.